New in Helpmonks: Labels are now also folders
We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders
Read nowThe Helpmonks Blog
Tips, tricks, and best practices, on customer communication, customer engagement, shared inboxes, knowledge base, live chat, email marketing, email automation, and more.
New: Labels for your customer records
We are thrilled to announce the availability of labels for your customer records . Just as with emails, you are now able to filter customers by labels and or
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Looking for a Chromebook? Get this instead
The following is my personal opinion. I'm not affiliated with any of the companies mentioned below, nor did anyone pay me for this post. Are you currently lo
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New in Helpmonks: Workgroups
While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today . The Helpmonks Workgroup feature h
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Review of the Pixelbook Go
I like to get my hands on the latest hardware and also check out as many alternatives to the established Windows and macOS “way of working.” Naturally, I was
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Introducing a low-cost GDPR-compliant dedicated shared inbox server
In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients con
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Non-profit organizations benefit significantly with a shared inbox
Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service . Today, we are proud and
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Our no-nonsense approach to team email and a shared inbox
At Helpmonks, we think email is a great communication tool. I know that many proclaim “the end of emails.” However, I argue that we are far from it. For exam
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Tomcat AJP vulnerability and Razuna
We got notified that there is an AJP security vulnerability with all Apache Tomcat releases. The issue is discussed as CVE-2929-1938 has the AJP connector di
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New in Helpmonks: Resize the sidebar
Inspired by our recent visit to one of our customers where some of the users worked on older computers with lower resolutions, we embarked on a journey to pr
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New in Helpmonks: Request approval before sending
We just released an exciting new feature that we've been working in recent weeks – Request Approval before Sending. How it works is that you can set certain
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Helpmonks in 2019: the year in review
2019 was an outstanding year for the Helpmonks email platform . I'll take you on a short journey to highlight some of the most notable features and enhanceme
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Helpmonks Shared Inbox RoadMap and Release-Notes 2019
For the past five years, we have been using Trello for the Helpmonks Shared Inbox RoadMap and for archiving all Release-Notes (they go back to 2015). Just li
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How to delegate tasks right from your shared inbox
As the year comes to an end, you might be looking into how to organize and delegate your team emails in your shared inbox . One of the significant benefits o
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Introducing To-Do lists for your teams in Helpmonks
We are incredibly excited to introduce To-Do lists for teams for your Helpmonks shared inbox . To-Do lists for teams is the next step in empowering our custo
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New in Helpmonks: Set where to go next for actions
Navigating your emails in your Helpmonks shared inbox just became more comfortable – you can now determine “Where to go next” after an action, e.g., set a re
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Coming soon: To-Dos Manager in Helpmonks
Here is a quick sneak peek of the To-Dos manager that is coming real soon to your shared inbox in Helpmonks . The To-Dos Manager is something that I'm person
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Options for the Spellchecker
While we have been quite busy during the summer months and implemented quite a lot of changes for your shared inbox, we spent way too little time informing y
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New in Helpmonks: Dark theme and updated mailbox customization
In this hot weather, we all need a bit of coolness. Therefore, we are excited to announce that Helpmonks has now an excellent Dark theme option. We've done a
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Helpmonks Release Notes July 2019
Despite, the excessive heatwave, we released a lot of new features and updates to make your experience for your shared inbox (PWA). Among other enhancements,
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The Helpmonks PWA is here
We are incredibly excited to announce that the Helpmonks Progressive Web Application (PWA) is now available. The Helpmonks PWA “installs to your home screen”
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Helpmonks Release Notes June 2019
Summer is in full swing, and we've focused on refining some areas in Helpmonks . Most notable we've made enhancements on how we handle attachments, i.e., you
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New in Helpmonks: Upload multiple attachments
While this might not rock your boat as far as a new feature goes, it's one of those enhancements that make you more productive – you can now upload multiple
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Helpmonks Release Notes May 2019
The month of May marked the arrival of some significant enhancements to Helpmonks – shared drafts, preview icons for attachments, including a new attachment
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Helpmonks Release Notes March 2019
The Helpmonks team is working a lot on improving and enhancing Helpmonks you will see those updates, too. However, from now on, we will also publish a monthl
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Helpmonks Release Notes April 2019
Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the
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More power for your Helpmonks dashboard
When we introduced the new dashboard in Helpmonks many of you liked the concept of being able to see everything at once. This update takes the dashboard even
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Features and enhancements that were added to Helpmonks in February 2019
Since the beginning of 2019, we've been working on many enhancements for your team emails. to get updated and vote on features. Global shortcut to compose a
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How we solved outages and performance issues in Helpmonks
At the end of March 2019 and until the middle of April 2019, we experienced outages and performance issues in Helpmonks. What follows is a report of what hap
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Maintenance over the next few weeks
In the last few months, we've seen Helpmonks growing a lot. The Helpmonks growth means that we are in need to extend our infrastructure. While we already dep
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Helpmonks Update: Things we've added in the recent weeks
We've been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most no
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Global compose button, Dashboard enhancements and other updates
Helpmonks is for ourselves an indispensable tool; hence we keep on tweaking, experimenting, enhancing, and (hopefully) make it on the way your favorite team
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Postmortem on the incoming email delay issue on January 24th and 25th, 2018
Last Thursday morning on January 24th and Friday morning on January 25th, incoming emails to all Helpmonks mailboxes were delayed by two hours, respectively
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New in Helpmonks: Variables and attachments in saved-replies and auto-reply
Hot on the heels of the brand new Dashboard in Helpmonks , we are announcing that you can now add dynamic variables, inline images and attachments to the sav
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A big update for Helpmonks: a new Dashboard and a unified view
Our mission here at Helpmonks is to help our customers to get their email workflow done most efficiently. To that end, we are very excited to introduce a bra
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New in Helpmonks: A convenient short URL for your email conversations
As 2018 winds down, and the Helpmonks . You can access the short link by clicking on the new “share URL” icon at the top of the conversation. Doing so will r
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New in Helpmonks: More insight into your conversations and user performance
Having conversations over email is one of the most common forms how people from all nations communicate with each other. For companies of all kinds, an email
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New in Helpmonks: Companies are automatically created for you
Companies — a unique feature of Helpmonks , and they prove especially helpful when cre
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New in Helpmonks: Remove customer records
Helpmonks's . From here you can add the customer to a company or see the history of the customer. Since Helpmonks first launched, the customer records could
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New in Helpmonks: IMAP syncing for outgoing message
We just released an exciting new feature for Helpmonks , there was always the missing aspect of new messages or replies in Helpmonks not being available to y
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You can now use your Helpmonks mailboxes as an email archive
We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive. The settings to use a mailbox as an Archive can be found
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A new login screen and new icons for Helpmonks
When you sign into Helpmonks today, you will experience a new login screen and a brand new icon set. The new login screen The new design puts your login cred
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New in Helpmonks: Download all attachments and a new “Pending” status
Summer is slowly ending, most people are back at work, and the Helpmonks team has some exciting new features lined up. Here are the first ones; Download all
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A more personalized approach to customer rating
We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also
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We are sponsoring a great online conference
The folks at Missinglettr have pulled together a world class line-up of the very best thinkers and practitioners in SaaS today, with Ash Maurya, two times be
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New in Helpmonks: Search enhancements
At Helpmonks we search for emails a lot. I'm sure you do, too. To this end, we added an “Advanced search” in Helpmonks from the very beginning. However, in o
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Helping enterprises with support for SAML 2.0 in Helpmonks
Managing users and groups and their logins is a challenge for enterprises all over the world. To that end, we are excited to announce support for SAML 2 in H
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Introducing Avatar's and a re-design of the conversation view
In the last several months we've made many design improvements to make Helpmonks more personal for your everyday use. Notably, in the previous few weeks, we'
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Introducing Magic Links for passwordless login
The Magic Link login process provides a seamless experience and allows for effortless login. You can now use Magic Links to log in to your Helpmonks account.
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Major design changes and performance updates
This release includes many product improvements and updates, which is part of our commitment to continuous product improvement and user feedback.
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Now available: EU data center
We are pleased to inform you about our latest service update. As part of our expansion plans for our email management, a EU data center for email hosting is now available
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New in Helpmonks: Retention policies
We are excited to share that we have recently implemented Retention policies in Helpmonks. Retention policies allow to automatically remove conversations based on time.
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New in Helpmonks: Public links and vCards for Contacts
We have some exciting news to share with you. You can now share your email conversations with others and easily download contact information in vCard format.
Read moreHelpmonks updates, Nov. 16th, 2023
This Helpsmonks update includes several enhancements and bug fixes we released over the last couple of weeks.
Read moreHelpmonks updates, Nov. 10th, 2023
We continue to improve Helpmonks. Here are the most recent updates with fixes for real-time email services, email marketing, and more.
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