Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
Expanding our infrastructure
Expanding our infrastructure

In the past few weeks, we’ve been expanding our infrastructure to enhance your experience with Helpmonks. We’ve invested into faster and more powerful servers for our application servers, i.e., more CPU cores can load and serve the Helpmonks application faster. Besides, all servers have more and significantly faster memory resulting…

Here are a few updates you might have missed
Here are a few updates you might have missed

Here at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap). Here are some enhancements you might…

New in Helpmonks: Labels are now also folders
New in Helpmonks: Labels are now also folders

We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders means that you can move emails to a label and are no longer limited to the default folders. Moving one or many…

New: Labels for your customer records
New: Labels for your customer records

We are thrilled to announce the availability of labels for your customer records. Just as with emails, you are now able to filter customers by labels and organize them the way you want. While this might sound trivial at first, the benefit of labeling your customer records will show when…

Looking for a Chromebook? Get this instead
Looking for a Chromebook? Get this instead

The following is my personal opinion. I’m not affiliated with any of the companies mentioned below, nor did anyone pay me for this post. Are you currently looking for a Chromebook? Maybe the new Samsung Chromebook or the latest Pixelbook Go? Is the device you are looking at coming with…

New in Helpmonks: Workgroups
New in Helpmonks: Workgroups

While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today. The Helpmonks Workgroup feature helps remote teams to work even more efficiently remotely within their shared mailboxes. With Workgroups, you can create groups for your users, which in turn get access…

Review of the Pixelbook Go
Review of the Pixelbook Go

I like to get my hands on the latest hardware and also check out as many alternatives to the established Windows and macOS “way of working.” Naturally, I was very interested in ChromeOS and what it has to offer. However, previous “low-cost” Chromebook offerings had little allure for me as…

Introducing a low-cost GDPR-compliant dedicated shared inbox server
Introducing a low-cost GDPR-compliant dedicated shared inbox server

In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients continues without a hitch. After all, the current situation is stressful enough for all of us. With that in mind, we are introducing…

Non-profit organizations benefit significantly with a shared inbox
Non-profit organizations benefit significantly with a shared inbox

Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service – Helpmonks. In case you don’t know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many non-profit organizations…

Our no-nonsense approach to team email and a shared inbox
Our no-nonsense approach to team email and a shared inbox

At Helpmonks, we think email is a great communication tool. I know that many proclaim “the end of emails.” However, I argue that we are far from it. For example, take Slack – one of many instant communication tools that try to replace email. Despite the high usage of those…

Tomcat AJP vulnerability and Razuna
Tomcat AJP vulnerability and Razuna

We got notified that there is an AJP security vulnerability with all Apache Tomcat releases. The issue is discussed as CVE-2929-1938. A remote, unauthenticated/untrusted attacker could exploit this AJP configuration to read web application files from a server exposing the AJP port to untrusted clients. That said, the default Tomcat…

New in Helpmonks: Resize the sidebar
New in Helpmonks: Resize the sidebar

Inspired by our recent visit to one of our customers where some of the users worked on older computers with lower resolutions, we embarked on a journey to provide more screen real-estate in Helpmonks. The result of this, among some other UI enhancements, is that you can now resize the…

New in Helpmonks: Request approval before sending
New in Helpmonks: Request approval before sending

We just released an exciting new feature that we’ve been working in recent weeks – Request Approval before Sending. How it works is that you can set certain users to have to request approval before their message gets sent out to the client. You set this within the user settings…

Helpmonks in 2019: the year in review
Helpmonks in 2019: the year in review

2019 was an outstanding year for the Helpmonks email platform. I’ll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we’ve introduced a new way for our customers to…

Helpmonks Shared Inbox RoadMap and Release-Notes 2019
Helpmonks Shared Inbox RoadMap and Release-Notes 2019

For the past five years, we have been using Trello for the Helpmonks Shared Inbox RoadMap and for archiving all Release-Notes (they go back to 2015). Just like in recent years, we have now updated the public Helpmonks RoadMap and created a new Trello board with all the releases of…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now