Shared inbox for team collaboration
Free Trial
  • Why Helpmonks?
  • How it works?
  • Shared Inbox
  • Live-Chat
  • Marketing Campaigns
  • Marketing Automation
  • Team To-Do app
  • Helpmonks Workgroups
  • Powerful CRM capabilities
  • Team Collaboration
  • Seamless Integration
  • All Features
  • Pricing
  • Platform

    Customer Engagement


    Shared Inbox

    Email for teams that expect more.

    Live Chat

    Real-time customer service for all sites.

    Marketing Campaigns

    Email newsletters and distribution lists.

    Marketing Automation

    Create automated email drip campaigns.

    To-Dos

    Powerful task management for emails.

    CRM

    Enhance your customer experience.

    Workgroups

    Work better together as a team.

    Knowledge Base

    Help desk for customer self-service (Coming soon)

    From our blog


    A guide for Email Automation and Marketing Automation
    Email Automation and Marketing Automation: A Complete Guide
    Customer Service Experience for Small Business Owners
    Customer Service Experience: A Guide for Small Business Owners
    Marketing Funnel: What is a marketing funnel
    What is a Marketing Funnel and how can it grow your business?
  • Why HelpmonksWhy
  • How it worksHow
  • PricingSchedule a demoDemoSign inStart my free trialFree trial

New in Helpmonks: Set where to go next for actions

New in Helpmonks: Set where to go next for actions

Navigating your emails in your Helpmonks shared inbox just became more comfortable – you can now determine “Where to go next” after an action, e.g., set a reminder and stay on the page, or assign the conversation and go back to the email list.

Previously we’ve had the option to set “where to go next” only for when you reply to a conversation. Now, we’ve extended this functionality to the actions as well.

You can set the “where to go next” for setting a reminder, changing the status, assigning the conversation, and after removing the conversation. The “where to go next” options are to go to the next conversation, to go back to the list page, or to stay on the page.

Helpmonks "Where to go next" settings

With the example above, I will be taken back to the listing page as soon as I assign the email. However, when I set a reminder, I’ve chosen to stay on the page as I might want to continue working within it. The “where to go next” settings will only apply within a conversation.

Best of it all is that these settings are saved to your user profile, i.e., it doesn’t matter where you use Helpmonks. On your desktop or your mobile device, the settings will be the same. You will find these settings under “My profile” in the “Email Settings”.

Many of our daily users have asked for an option to change the navigation settings. Hence we are excited to make this available now.

Please keep your feedback coming. We read every single email and take note of our customers’ feedback. Another place to check what is happening here at Helpmonks is our public RoadMap.

Next Up

The year is about to wrap up, but we are far from being done. We are working on the final touches to our long-awaited Group / Workgroup feature.

A shared inbox that works with every email provider

Don’t be locked to your email provider. Also, don’t choose a solution that only works with one platform. Helpmonks works with every email provider (Office365, Exchange, Gmail, your email server, etc.) and is the only provider that offers dedicated cloud servers and a self-hosted edition for your shared inbox. Sign up today for a free 30-day trial for your shared inbox.

Here's what's next for your Helpmonks account

Here's what's next for your Helpmonks account

Over six years ago, we started Helpmonks with the vision to create an email management platform that is easy to use and affordable for all businesses. Today, over 2,000 companies worldwide are using Helpmonks daily to collaborate on their emails with team members. One thing that has always set

Powerful new features for email marketing now available

Powerful new features for email marketing now available

Many customers have taken to our Email Marketing Platform in Helpmonks, especially as all the tools for doing so are freely available. If you haven't explored the "Engage" section in your Helpmonks account, please take a moment to do so now. "Engage" covers Live Chat and Email Campaigns. You can

Your Definitive Guide to a Successful Marketing Technology Stack

Your Definitive Guide to a Successful Marketing Technology Stack

Keeping abreast of what to include in your marketing technology stack can be distracting and time-consuming. This guide has everything you need to get ahead.

5 awesome ideas to add to your customer engagement strategy

5 awesome ideas to add to your customer engagement strategy

No matter how strong your customer engagement strategy is, it can always benefit from additional techniques! Here are some effective ideas to implement now.

Helpmonks in Q1 of 2021: What a start

Helpmonks in Q1 of 2021: What a start

Following the Live Chat tool and the Email Marketing Platform release in December 2020, we started 2021 enthusiastically to keep the momentum going. JanuaryJanuary saw us moving to a new platform for our RoadMap. While the Trello RoadMap served us well for over five years, it was time for something

12 best ways to build your email list and grow your business

12 best ways to build your email list and grow your business

Building and maintaining a quality email list is the foundation for any successful business. The most significant benefit that email marketing offers is that the leads you have in your distribution lists are already warm. They are already your targeted audience and interested in your products and what you have

How to streamline operations for customer service can transform your business

How to streamline operations for customer service can transform your business

Whether it's marketing, customer service, client onboarding, accounting, staff training, or something else, systemizing your operations is a big step, which can transform the way you work. If you have ever wanted to streamline operations while minimizing errors, then you're in the right place. What is systemizing?In any business,

Learn more

Why Helpmonks?
How it works?
Customer voices
Schedule a demo
Security at Helpmonks
Product RoadMap

Compare

The Email Alternative
The Zendesk Alternative
The Groove Alternative
The FrontApp Alternative
The HelpScout Alternative
The Intercom Alternative

Sales & Marketing

Email Marketing Platform
Email Campaigns
Email Automation
Live Chat

Email Management

Shared Inbox
Workgroup Emails
To-Do's for Emails
Customer Relationship Management
Team Email Collaboration
Seamless shared inbox integration

Developer API
All features

Learn

Email Marketing Automation: A Complete Guide
What is Email Marketing and How Does it Work?
10 reasons why Email Marketing works
What Is a Marketing Funnel?
How to boost conversion rate with Live Chat
Customer Service Experience: A Guide for Small Business Owners
How to choose a shared inbox for your team?

Helpmonks Plans

Pricing - only per mailbox
Helpmonks Cloud server
Helpmonks Self-hosted
Non-profit or Open-Source projects

Company

About us
Blog
System Status

Social Media

Twitter
Facebook
Instagram

Contact

Contact Sales
Schedule a Demo
Press Section
Terms of Service—GDPR—Privacy Policy—Anti Spam Policy
Helpmonks - The shared inbox platform - hosted, cloud servers, and self-hosted - The all-in-one customer service email management software experience
© 2013 - 2021 Helpmonks Inc. All rights reserved
Email marketing, email automation, live chat, shared inbox