Tips, tricks, and best practices, on customer communication, customer engagement, shared inboxes, knowledge base, live chat, email marketing, email automation, and more.

macOS Sonoma and Helpmonks

New in Helpmonks: Upgraded email CRM for everyone

The upgraded email CRM is now available to all customers. Track sales and manage your deals right from your shared inbox and manage your deals in a Kanban view.

Tips & Tools For Effective Email Management

Many receive over 100 emails a day. It's how businesses primarily communicate. That's why it's important to have the right email management tool on hand.

How Does The Use Of Email Benefit Business Communications?

Email stands as one of the most widely used communication tools in today's business realm. Its popularity is no surprise, given the many benefits it offers.

Enhanced compose options with follow-up sequences, reminders, and more

We now added a way for you to add messages to a follow-up sequence upon composing a reply. You can get a reminder when the email recipient doesn't reply, also.

What is The Best Time to Send Emails (and the worst?)

The most important aspects of email marketing is determining the best time to send your campaign. Here we discuss the best and worst times to send emails.

Mastering Email CRM: The Ultimate Guide to Boosting Your Customer Relationships

Everything to know about mastering email CRM to boost your customer relationships. This guide has all the knowledge and tools you need to excel in email CRM.

What Are The Customer Engagement Metrics Your Team Should Track?

Customer engagement metrics measure how customers interact with your brand. In this article, we dive deeper into engagement metrics and the key ones to track.

What is an Email Thread & Best Practices to Manage It

Email threads are an excellent device to organize complex conversations. Here, we help you understand email threads and how to manage them effectively.

What is a CRM For Marketing + Top 2023 Platforms

A marketing CRM is an invaluable resource for businesses to increase their customer engagement. Here are the top CRM platforms to make your decision easier.

Best Customer Service Responses (Inquiries & Complaints Email Templates)

Whether dealing with inquiries or other feedback, you want to ensure your email responses are professional and empathetic. Here are templates you can customize.

How to Automate Customer Support (Tips & Best Practices)

Customer support automation is your secret weapon for making support faster and more efficient. Learn what customer support automation is and how to use it.

Top 9 Email Management Services in 2023

69% of marketers use email to share content, build customer relationships, and generate leads. In this comprehensive guide we reviewed some of the top solutions.

Ultimate List of Live Chat Customer Service Best Practices

Live chat is the most liked channel by customers and delivers the highest satisfaction and conversion rates. Statistics show that customers prefer live chat

What Does A Customer Success Manager Do?

A customer success manager (CSM) emerges as the essential protagonist in the story of business prosperity and client happiness. Learn all about it here.

What Is A Marketing Automation Workflow? (with examples)

Is your marketing team running behind on projects? Marketing automation can help free up your team and make sure that all tasks are completed on schedule.

Benefits of a Customer Engagement Platform

We look at what a customer engagement platform (CEP) is, along with its main features and benefits. We also explain the difference between a CEP and a CRM.

4 Most Effective Marketing Automation Strategies To Use

Businesses that automate lead management often notice an increase in revenue. With an automation strategy, you can adopt a targeted approach to lead generation

New plans: All features in all plans

Our new plans provide more value for you as now all features are available in all plans. Start your email marketing or team email management now.

Email Trigger Campaigns (What Are They & Best Examples)

Email trigger campaigns are one of the most effective ways to market your brand. Here we discuss their pitfalls, their benefits, with exmaples of trigger emails

Top Email Subject Lines That Get Opened

Your inbox is overflowing with messages, and you're trying to figure out which ones are worth your time. The deciding factor? Email subject lines.

What is Email Segmentation and Why is It Important

If you want to create a successful email marketing campaign, segmentation can help. Here is a guide on email segmentation and why it is important.

Maximizing Efficiency: How to Do Customer Service Automation Right

Customer service automation has many benefits, but it doesn't mean eliminating all human-to-human interactions. Here's how to use it for the best results.

What Is A Cloud CRM? (Benefits & Why You Should Use One)

What exactly is a cloud CRM solution, and how can it benefit your business? In this article, we'll explain everything you need to know, from its definition to its advantages.

How to Choose a Customer Engagement Platform for Your Small Business

With so many customer engagement platforms out there, it's hard to know which one is right for your business. In this post, we'll help make the right choice.

What Does it Mean to be Customer Service Oriented?

Are you looking for ways to improve your company's relationship with its customers? This guide explains what it means to be customer service oriented.

What Is a Customer Engagement Platform?

Is a customer engagement platform (CEP) the same as customer relationship management (CRM) software? Learn what a CEP is and what it's not in this guide.

The enhanced email sequences are here

Email sequences have been around in Helpmonks for some time. With this release for email sequences, you can now use them for any follow-up email.

File browser, Re-designed search & PDF and Word indexing

We are excited to announce several significant enhancements to our email management platform - a powerful email attachment and media library browser, a re-de

Client-Customer Differences, Explained

Know the distinction between client vs. customer, and your business will be able to cultivate meaningful relationships. This guide will help.

Why Email Is Still the Best Marketing Channel

Email is far from dead; in fact, it's thriving. Smart businesses will take advantage of the power of email marketing. Here's how to get the most out of it.

The Definitive Guide To Automated Customer Service Tools

The customer experience is number one priority for successful businesses, and automated customer service tools make it possible. Here is your definitive guide.

The Best Guide to Creating a User Manual

To help a user understand your product, it's helpful to have an in-depth and easy-to-follow manual. Here's how to create the best instruction manual.

The Ultimate Guide to Creating the Best Knowledge Base

If you need a better way to protect and manage product data, a knowledge base can help. Here is the ultimate guide to creating the best knowledge base.

The best knowledge base software compared

Here is a comparison of the best knowledge base software that is available in 2023.

New: Knowledge Base with enhanced Live Chat Widget

Our new knowledge base platform is available for free and with more features in every Helpmonks account. Also, it integrates into our chat widget seamlessly

Streamlining the Customer Onboarding Process to Increase Conversions

Customer onboarding is an iterative process. Your email marketing, sign-up forms, and backend are just a few of the pieces involved with customer onboarding.

What is a Knowledge Base?

What exactly is a knowledge base, and why do you need one? What should you put in it? How should you organize it? There are many questions with answers here.

10 Ways to Motivate Your Remote Team

We'll break down the benefits of remote teams before explaining why employee engagement is so essential. Then, we'll give you 10 of our best tips for motivat

Custom sorting, custom FLOW, more power to email marketing, and more

Just in time for the end of July here are the latest enhancements to our team collaboration platform. Custom filters for each email view That's right, each v

New sidebar options, improved dark theme, enhanced log view, and more

Email Management Software updates: Newly improved sidebar for email folders and email labels. A much enhanced dark theme for emails and more. Check it out.

What Is Inbound Marketing? The Complete Guide

Many businesses rely on inbound marketing to attract customers and maximize profits, but what is inbound marketing? Check out this complete guide to find out.

How Can Drip Email Campaigns Help to Re-Engage Users?

Drip email campaigns are one of the most powerful tools in email marketing. Click here to learn how they can help re-engage customers.

The 10 Best Practices for Email Automation Workflows

Email marketing automation is a powerful tool, but it can be tricky to get started. If you're not careful, you can end up with a cluttered inbox or, worse, a

Better Ways to Say "We Apologize for the Inconvenience"

What are some more compassionate or professional ways to say, “We apologize for the inconvenience?” Read this guide for tips on improving your customer support.

Your Guide to Creating and Launching Successful Email Marketing Campaigns

Email marketing is a powerful tool that can lead to increased revenue and grow your business. In this blog post, we will cover how an email campaign can gene

Seven Shared Mailbox Success Tips

Switching over to using a shared mailbox can pose some challenges. Fortunately, teams thrive if you implement best practices when using your shared mailbox.

Eight Reasons (And Benefits) To Convert to a shared mailbox

There are more reasons and advantages to convert to shared mailbox than you might expect. Keep reading and learn more here.

Ten Tips to Get the Most from your Shared Mailbox

A variety of tips for getting more use out of your shared inbox software.

Eight Ideas for incorporating movements into your workday

Ideas for remote workers help add more movement into their work days, for more mental and physical energy.