Today's fast-paced world has businesses evolving by the second. They must conform to a new model when it comes to customer service. Understanding  customers is the key element of success for business owners Customers today have higher expectations of businesses than a few years ago. The technology provided by a

Today, we are excited to show you our newest email sequence enhancements, or as some call them, email drip campaigns. The enhanced email sequences are a rather significant enhancement to your Helpmonks account. Email sequences have been around in Helpmonks for some time. They are great for creating a series

We are excited to announce several significant enhancements to our email management platform - a powerful email attachment and media library browser, a re-designed search, and PDF and Word indexing. The file browser is based on our Digital Asset Management System, Razuna. In short, a DAM makes it easy to

The word "client" comes from the Latin word cliens. This word is a variant of the word cluens. It means "hear or obey". "Customer" comes from the word "custom", which means "an accepted way of doing something". The word "custom" is also Latin in origin. So, yeah, the definitions of

In a recent survey, 46% of people said that they were unable to clear their email inboxes during a workday. If you want to use email marketing effectively, it's important to learn about the right techniques for customer engagement without becoming another spam message in their inbox. That's why you

According to PR Newswire, people in knowledge-based careers lost 5.3 hours a week, either duplicating in-house knowledge or waiting for coworkers to provide essential information. In 2018, these productivity-related snags saw American businesses lose an estimated $47 million a year. But it gets worse for businesses: Knowledge silos have

One of the most important objectives for organizations today, whether for global enterprises or remote startups, is knowledge management. Finding effective ways to get answers to your employees and your customers is vitally important. Research has shown that the majority of your customers prefer self-service solutions when it comes to

Creating a great customer experience has never been more critical, especially if you're a SaaS company. Your customers deserve a great experience, so supporting them with every tool in your arsenal is essential. To ease the number of support tickets and provide a self-serve option, you should provide supporting documentation.

We are excited to announce that we have launched another product today called Urlmonks - an advanced link management tool, think URL shortener, retargeting, UTM campaigns, link expiration, and more tools around shortening your links. Here is our official press release. SYRACUSE, N.Y., June 2, 2022 (Newswire.com) -

Working from home may have been an office worker's dream just a few years ago. Today's reality is that many newly remote workers have found that the grass isn't so green and very much miss their time in the office. Before the pandemic, we longed for the work from home

Excellent customer service can create loyal customers for life who are willing to refer your product or service to friends, family, and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers. What is the definition of good customer service?Good customer service

Businesses are finding it increasingly difficult to encourage team collaboration. Their challenges include: Foster creativityGetting team members to know each other betterRemoving competitionMake team collaboration part of the team's dynamicEnhancing communications both within departments and between individual employees Many companies were unprepared and overwhelmed by remote team collaboration at the

Did you know that 97% of customers who've had a good customer service experience will tell others about that experience? That means that 97% of the positive interactions could lead to more customers and more sales. In turn, that leads to better revenue and a growing business. Keep reading to

91% of customers who have poor customer service experience leave without warning. One bad experience could lead to your company losing a customer. And, likely, you won't get another chance. Your customer service department is more important than you may realize. These employees are the ones who deal with confused,

Are you interested in developing a quality customer support team? Well, that's not going to be easy, but it will certainly be rewarding. Without an integral customer support team, you are left to your own devices or the outsourcing of critical work to sub-par teams. If you don't take ownership