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Tips, tricks, and best practices, on customer communication, customer engagement, shared inboxes, knowledge base, live chat, email marketing, email automation, and more.
Mastering The Art of Dynamic Email Signatures
Dynamic email signatures increase brand visibility, build brand identity, and boost conversions. Learn how to create and update dynamic email signatures.
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Email Marketing Automation Software: The 12 Best Tools
Looking for an email marketing automation software? This guide shows what to look for. We'll also review the best tools for your online marketing needs.
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Top 10 Customer Engagement Solutions
Using customer engagement solutions helps you keep your existing customer base and grow. Here are the top 10 customer engagement solutions for your business.
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10 Best Practices for Managing Team Inboxes
Email management for team inboxes is only effective when used to its full potential. This guide has the 10 best practices for managing your team inboxes.
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Ticketing System: Pros and Cons
Efficient customer service is essential for any business. Helpdesk software is the obvious choice. Here we examine the pros and cons of ticketing systems.
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Your Complete Guide to Relationship Marketing
Developing better customer relations offers several advantages for your business. We examine what it is, how best to implement it, and what it can do for you.
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What Is a Shared Email Inbox? Definition, Benefits & Best Practices
What is a shared email inbox, and why does your team need one? Here we cover the definition and benefits of shared email inboxes for your workplace.
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Email Zero vs. Inbox Infinity: The Great Debate
Stressed by an overflowing email inbox? Email management can be tough. Take control of your email inbox. Read on to find out which option is right for you.
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12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
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Your Guide to Email Delegation With a Shared Inbox
Email delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
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Google Collaborative Inbox: Pros, Cons, and a Better Solution
Google Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
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All About Automated Customer Service (Benefits, Examples & Strategies)
Automated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
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12 Email Marketing Strategies for Campaign Success
Email marketing can improve customer engagement with the right strategies. Here are 12 email marketing strategies for campaign success to get you there!
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Now available: EU data center for Helpmonks email management platform
As part of our expansion plans for our email management platform, we launched a new data center in the EU designed to meet the growing demands of our clients.
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Exploring Cloud-Based CRM (Benefits & Top 10 Solutions)
Cloud-based CRM solutions offer unparalleled scalability and accessibility. Explore the benefits and our top 10 picks for cloud-based CRM software solutions.
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The 9 Best Issue Tracking Software for Customer Support Teams
Poor customer service can cost you a sale. Get the best issue-tracking software for customer support teams. Read on to find out the nine best solutions!
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15 Ultimate Tips for Email Organization
Emails are everywhere. However, overflowing inboxes are a problem. Effective email organization is the answer. Find ultimate tips for email organization here.
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10 Best Practices for Email Campaign Management
Email campaign management is crucial for increasing brand awareness, nurturing leads, and boosting customer engagement. Find the 10 best practices here.
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15 Effective Email Inbox Management Hacks
Facing an overflowing inbox can be a challenge and overwhelming, but email inbox management is quick and easy when you have the right tools and tricks.
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Ultimate Guide to Targeted Email Marketing
Direct marketing via email remains a powerful marketing tool. Read here, why a targeted approach is often necessary to make the most of your email campaigns.
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7 Best Email Management Software for Your Small Business
Find the best email management software for your small business. We have compiled a list of the best email management software for small businesses.
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Managing Email Overload: 7 Strategies
Email overload is a problem for many businesses. Learn why email overload is a symptom of deeper cause. Discover seven strategies to put an end to overload.
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Your Guide to Customer Engagement Marketing
Looking for a way to bring your business closer to your customers? Customer's demands more than just a product. Learn all about customer engagement in this post.
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What Is an SMS Inbox?
We discuss everything about an SMS inbox and explore how it can benefit your business. An SMS shared inbox makes it easy for team members to collaborate.
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Top 10 Tools for Email Marketing Campaigns
Email Marketing Campaigns are an effective way to deliver valuable information to your target audience. Here are the top 10 tools to help you get started.
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The 9 Best Software Solutions for Emails
Good email management software will streamline your email system, protect your privacy, and safeguard your data. Here are the best email software solutions.
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Mastering Your Inbox: The Ultimate Guide to Inbox Zero
Inbox Zero is the key to a stress-free email experience. But what does it mean, and how does it benefit your day-to-day processes? Find the answers in this guide.
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Your Complete Guide to Email Group Management
Read our complete guide to email group management. Learn how to manage your email groups effectively and the benefits of doing so here now in our blog.
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10 Best Email Sequence Software Solutions
Email sequence software can dramatically improve your email marketing efforts. Read on to learn about the top 10 email sequence software solutions.
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6 Top Customer Success Email Templates
Great customer emails are pivotal for customer success. Though, writing emails is time-consuming. Here are six templates to inspire your next email campaign.
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Best 10 Email Marketing Platforms for 2024
Today, there are over 4 billion daily email users. It's no wonder why 69% of marketers utilize email marketing daily to engage with their target audience.
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8 Best CRM Platforms With Email Integration
Use the right email CRM to send personalized emails. In this article, we'll tell you why email CRM is the solution you need, and review the top platforms.
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Top Tips for Small Business Customer Service
Outstanding customer service is a key differentiator for small businesses. Read on for tips and guides to improve your small business customer service.
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Ultimate Guide to Automation Workflows
Automated workflows for emails revolutionize the way you work, removing repetitive tasks that drain your productivity and creativity from your to-do list.
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macOS Sonoma and Helpmonks
With macOS Sonoma, Apple introduces the option to create an app from any website. As Helpmonks always supported PWA, it works seamlessly with Safari.
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New in Helpmonks: Upgraded email CRM for everyone
The upgraded email CRM is now available to all customers. Track sales and manage your deals right from your shared inbox and manage your deals in a Kanban view.
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Tips & Tools For Effective Email Management
Many receive over 100 emails a day. It's how businesses primarily communicate. That's why it's important to have the right email management tool on hand.
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How Does The Use Of Email Benefit Business Communications?
Email stands as one of the most widely used communication tools in today's business realm. Its popularity is no surprise, given the many benefits it offers.
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Enhanced compose options with follow-up sequences, reminders, and more
We now added a way for you to add messages to a follow-up sequence upon composing a reply. You can get a reminder when the email recipient doesn't reply, also.
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What is The Best Time to Send Emails (and the worst?)
The most important aspects of email marketing is determining the best time to send your campaign. Here we discuss the best and worst times to send emails.
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Mastering Email CRM: The Ultimate Guide to Boosting Your Customer Relationships
Everything to know about mastering email CRM to boost your customer relationships. This guide has all the knowledge and tools you need to excel in email CRM.
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What Are The Customer Engagement Metrics Your Team Should Track?
Customer engagement metrics measure how customers interact with your brand. In this article, we dive deeper into engagement metrics and the key ones to track.
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What is an Email Thread & Best Practices to Manage It
Email threads are an excellent device to organize complex conversations. Here, we help you understand email threads and how to manage them effectively.
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What is a CRM For Marketing + Top 2023 Platforms
A marketing CRM is an invaluable resource for businesses to increase their customer engagement. Here are the top CRM platforms to make your decision easier.
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Best Customer Service Responses (Inquiries & Complaints Email Templates)
Whether dealing with inquiries or other feedback, you want to ensure your email responses are professional and empathetic. Here are templates you can customize.
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How to Automate Customer Support (Tips & Best Practices)
Customer support automation is your secret weapon for making support faster and more efficient. Learn what customer support automation is and how to use it.
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Top 9 Email Management Services in 2023
69% of marketers use email to share content, build customer relationships, and generate leads. In this comprehensive guide we reviewed some of the top solutions.
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