Shared inbox for team collaboration
Free Trial
  • Why Helpmonks?
  • How it works?
  • Shared Inbox
  • Live-Chat
  • Marketing Campaigns
  • Marketing Automation
  • Team To-Do app
  • Helpmonks Workgroups
  • Powerful CRM capabilities
  • Team Collaboration
  • Seamless Integration
  • All Features
  • Pricing
  • Platform

    Customer Engagement


    Shared Inbox

    Email for teams that expect more.

    Live Chat

    Real-time customer service for all sites.

    Marketing Campaigns

    Email newsletters and distribution lists.

    Marketing Automation

    Create automated email drip campaigns.

    To-Dos

    Powerful task management for emails.

    CRM

    Enhance your customer experience.

    Workgroups

    Work better together as a team.

    Knowledge Base

    Help desk for customer self-service (Coming soon)

    From our blog


    A guide for Email Automation and Marketing Automation
    Email Automation and Marketing Automation: A Complete Guide
    Customer Service Experience for Small Business Owners
    Customer Service Experience: A Guide for Small Business Owners
    Marketing Funnel: What is a marketing funnel
    What is a Marketing Funnel and how can it grow your business?
  • Why HelpmonksWhy
  • How it worksHow
  • PricingSchedule a demoDemoSign inStart my free trialFree trial
What Does it Mean to be Customer Service Oriented?

What Does it Mean to be Customer Service Oriented?

Did you know that 56% of customers will buy from a brand they are loyal to even if there are cheaper options available? This means that customers are willing to support businesses that focus on loyalty. The relationship between businesses and customers is a critical component that defines success. Customers

What Is a Customer Engagement Platform?

What Is a Customer Engagement Platform?

Today's fast-paced world has businesses evolving by the second. They must conform to a new model when it comes to customer service. Understanding  customers is the key element of success for business owners Customers today have higher expectations of businesses than a few years ago. The technology provided by a

The enhanced email sequences are here

The enhanced email sequences are here

Today, we are excited to show you our newest email sequence enhancements, or as some call them, email drip campaigns. The enhanced email sequences are a rather significant enhancement to your Helpmonks account. Email sequences have been around in Helpmonks for some time. They are great for creating a series

File browser, Re-designed search & PDF and Word indexing

File browser, Re-designed search & PDF and Word indexing

We are excited to announce several significant enhancements to our email management platform - a powerful email attachment and media library browser, a re-designed search, and PDF and Word indexing. The file browser is based on our Digital Asset Management System, Razuna. In short, a DAM makes it easy to

Client-Customer Differences, Explained

Client-Customer Differences, Explained

The word "client" comes from the Latin word cliens. This word is a variant of the word cluens. It means "hear or obey". "Customer" comes from the word "custom", which means "an accepted way of doing something". The word "custom" is also Latin in origin. So, yeah, the definitions of

Why Email Is Still the Best Marketing Channel

Why Email Is Still the Best Marketing Channel

In a recent survey, 46% of people said that they were unable to clear their email inboxes during a workday. If you want to use email marketing effectively, it's important to learn about the right techniques for customer engagement without becoming another spam message in their inbox. That's why you

The Definitive Guide To Automated Customer Service Tools: What They Are, How To Use Them, and Recommendations

The Definitive Guide To Automated Customer Service Tools: What They Are, How To Use Them, and Recommendations

Recent studies show that 91% of consumers have had bad customer service. As technology continues to develop, it's becoming more challenging to grab the attention of customers and stand out from the crowd. But, there are several customer service software platforms that can help bridge the gap between brands and

The Best Guide to Creating a User Manual

The Best Guide to Creating a User Manual

Are you looking for the best guide to creating a user manual? Are you overwhelmed by how much time, effort, and resources it will take to complete a knowledge-base product that meets your users' needs? Don't worry. This comprehensive guide will show you how to create an effective and efficient

The Ultimate Guide to Creating the Best Knowledge Base

The Ultimate Guide to Creating the Best Knowledge Base

According to PR Newswire, people in knowledge-based careers lost 5.3 hours a week, either duplicating in-house knowledge or waiting for coworkers to provide essential information. In 2018, these productivity-related snags saw American businesses lose an estimated $47 million a year. But it gets worse for businesses: Knowledge silos have

Best Knowledge Base Software Compared

Best Knowledge Base Software Compared

One of the most important objectives for organizations today, whether for global enterprises or remote startups, is knowledge management. Finding effective ways to get answers to your employees and your customers is vitally important. Research has shown that the majority of your customers prefer self-service solutions when it comes to

New: Knowledge Base with enhanced Live Chat Widget

New: Knowledge Base with enhanced Live Chat Widget

We are incredibly excited to announce the immediate availability of our latest product offering - a complete knowledge base tool with chat widget integration. The Helpmonks knowledge base platform features many unique features like a dedicated "Announcement" section, the option to create your navigation, categories with sub-categories, several design customizations,

Streamlining the Customer Onboarding Process to Increase Conversions

Streamlining the Customer Onboarding Process to Increase Conversions

Customer onboarding is an iterative process with multiple moving parts. Your email marketing, your sign-up forms, and your backend are just a few of the pieces involved with customer onboarding.

What is a Knowledge Base?

What is a Knowledge Base?

Creating a great customer experience has never been more critical, especially if you're a SaaS company. Your customers deserve a great experience, so supporting them with every tool in your arsenal is essential. To ease the number of support tickets and provide a self-serve option, you should provide supporting documentation.

10 Ways to Motivate Your Remote Team

10 Ways to Motivate Your Remote Team

We'll break down the benefits of remote teams before explaining why employee engagement is so essential. Then, we'll give you 10 of our best tips for motivating employees and supporting your remote team

Custom sorting, custom FLOW, more power to email marketing, and more

Custom sorting, custom FLOW, more power to email marketing, and more

Just in time for the end of July here are the latest enhancements to our team collaboration platform. Custom filters for each email viewThat's right, each view can be customized. You can choose to filter by one or many mailboxes, by statuses, with your labels, and set how many emails

New sidebar options, improved dark theme, enhanced log view, and more

New sidebar options, improved dark theme, enhanced log view, and more

I hope everyone is doing great out there. Here at Helpmonks, we are getting ready to reveal our new website soon, along with new prices. Also, our SMS and WhatsApp integration is coming real soon. In the meantime, we have some exciting updates for you. Without further due, these are:

What Is Inbound Marketing? The Complete Guide

What Is Inbound Marketing? The Complete Guide

What if finding new leads was as simple as opening your inbox and answering a few messages every morning? What would your team be able to accomplish if instead of pushing ads and seeking out new customers, you could get your customers to seek you out instead? Whether you're a

Helpmonks Launches Dedicated Small Business Email Marketing Platform

Helpmonks Launches Dedicated Small Business Email Marketing Platform

Email campaign management service, Helpmonks, wants to help small business owners automate and simplify their email promotion for maximum impact at minimal cost and effort.Helpmonks wants to simplify and streamline email marketing for small business owners and solopreneurs. The email team collaboration provider launched a new service that prevents

We Launched Urlmonks today -  Link Management Platform for Small Businesses

We Launched Urlmonks today - Link Management Platform for Small Businesses

We are excited to announce that we have launched another product today called Urlmonks - an advanced link management tool, think URL shortener, retargeting, UTM campaigns, link expiration, and more tools around shortening your links. Here is our official press release. SYRACUSE, N.Y., June 2, 2022 (Newswire.com) -

How Can Drip Email Campaigns Help to Re-Engage Users?

How Can Drip Email Campaigns Help to Re-Engage Users?

Did you know that on average, a customer will lose interest in a topic in only 8.25 seconds? This number has decreased from the 12 seconds of interest that customers experienced more than 20 years ago in 2000. Because the attention span of customers only seems to be getting

The 10 Best Practices for Email Automation Workflows

The 10 Best Practices for Email Automation Workflows

Email marketing automation is a powerful tool, but it can be tricky to get started. If you're not careful, you can end up with a cluttered inbox or, worse, a slew of recipients unsubscribing.

Better Ways to Say "We Apologize for the Inconvenience"

Better Ways to Say "We Apologize for the Inconvenience"

Have you ever responded to a customer with "we apologize for the inconvenience"? If so, you've committed one of the worst customer service crimes: the "non-apology apology." The non-apology apology sounds like you accept the blame, but you don't – it's a farce. Businesses slip up from time to time. From

Your Guide to Creating and Launching Successful Email Marketing Campaigns

Your Guide to Creating and Launching Successful Email Marketing Campaigns

Email marketing is a powerful tool that can lead to increased revenue and grow your business. In this blog post, we will cover how an email campaign can generate leads for your business, increase customer loyalty and boost sales!

Seven Shared Mailbox Success Tips

Seven Shared Mailbox Success Tips

A shared mailbox confers many benefits. But, switching over to using one, and getting it set up for your needs can still pose some challenges. Fortunately, teams thrive if you implement best practices when you’re using a shared mailbox.

Eight Reasons (And Benefits) To Convert to Shared Mailbox

Eight Reasons (And Benefits) To Convert to Shared Mailbox

Studies show that the average worker spends around two-and-a-half hours per day on entirely unnecessary email tasks.

Ten Tips to Get the Most from your Shared Mailbox

Ten Tips to Get the Most from your Shared Mailbox

You’re feeling pretty pleased with yourself for taking the initiative and setting up your company’s first set of shared inboxes. Your entire team is replying faster to the stream of email inquiries. And you, from your phone, can now be informed of who will respond to which requests

Eight Ideas for incorporating more movement into your workday while working from home

Eight Ideas for incorporating more movement into your workday while working from home

As if us remote workers don’t have enough to feel badly about. Besides the common feelings of isolation, due to the pandemic, perhaps you’ve recently heard that “Sitting is the new smoking”. And although, upon closer inspection, we see that sitting is not as bad for our health

How to Develop the Best Marketing Strategies to Grow Your Business

How to Develop the Best Marketing Strategies to Grow Your Business

So, you've been in business for a while and got a growing list of clients. Congratulations! Your revenue numbers have grown year over year. Congratulations! You've also finally come to a place where you're ready to increase sales and expand your business. You also know that a marketing campaign is

How to Motivate Your Customer Service Team

How to Motivate Your Customer Service Team

Did you know that customers are 70% more likely to stay with your business if you have excellent customer service? Beyond that, 24% of these satisfied customers will return to a company more than two years after a good experience with their customer service team. If you haven't noticed, your

Best Email Subject Lines for Sales

Best Email Subject Lines for Sales

Have your email open rates been plummeting? Are you looking for new ways to engage potential and current customers through email marketing? Look no further. Email alone gives you the benefit of a few short words to catch attention and motivate receivers to open that message. It's easy to write

What are SLAs and How to Use Them

What are SLAs and How to Use Them

An SLA (service-level agreement) is a contract that you make with your customers. It clearly defines the expectations and responsibilities for each party. The SLA is often part of the service provider's master service agreement. Between the two existing contracts, the SLA defines specifics in regards to metrics and related

Effective Customer Engagement Strategies

Effective Customer Engagement Strategies

79% of consumers state that engaging and receiving a timely response with the companies they're buying from is of utmost importance. The consumer experience is no longer just about buying a product or hiring your company for service. It's about the customer experience. The best way to improve the customer

How to Effectively Automate Content Marketing

How to Effectively Automate Content Marketing

Did you know that 70 percent of people prefer information through high-quality content to advertisements? That's great news when you consider more people are blocking ads than ever. But producing great content is a challenge for most people. Creating content, especially if you're new to the industry or don't have

7 Effective Methods on Avoiding Burnout While Working Remotely

7 Effective Methods on Avoiding Burnout While Working Remotely

Working from home may have been an office worker's dream just a few years ago. Today's reality is that many newly remote workers have found that the grass isn't so green and very much miss their time in the office. Before the pandemic, we longed for the work from home

11 Tips for Delivering Excellent Customer Service

11 Tips for Delivering Excellent Customer Service

Excellent customer service can create loyal customers for life who are willing to refer your product or service to friends, family, and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers. What is the definition of good customer service?Good customer service

12 elements of practical team collaboration skills

12 elements of practical team collaboration skills

Businesses are finding it increasingly difficult to encourage team collaboration. Their challenges include: Foster creativityGetting team members to know each other betterRemoving competitionMake team collaboration part of the team's dynamicEnhancing communications both within departments and between individual employees Many companies were unprepared and overwhelmed by remote team collaboration at the

How to Excel at Customer Service Management: A Complete Guide

How to Excel at Customer Service Management: A Complete Guide

Did you know that 97% of customers who've had a good customer service experience will tell others about that experience? That means that 97% of the positive interactions could lead to more customers and more sales. In turn, that leads to better revenue and a growing business. Keep reading to

New to Helpmonks: New price plans, lower mailbox prices, and broader feature access

New to Helpmonks: New price plans, lower mailbox prices, and broader feature access

We're introducing more affordable plans, with broader access to all features and lower per mailbox prices. Overall, you get more for less. We listen to our customers a lot. Also, we try to create the most value for them as possible. We believe combining the many apps of a customer

How to get started with email marketing

How to get started with email marketing

You know that you should reach out to your customers, existing or potential ones. However, where to start and how to keep going and make it seamless is an entirely different story. Email marketing, when done right, is highly profitable. Contrary to social media, where the time of your post

Building Loyalty: The Whys and Hows of Great Customer Service

Building Loyalty: The Whys and Hows of Great Customer Service

91% of customers who have poor customer service experience leave without warning. One bad experience could lead to your company losing a customer. And, likely, you won't get another chance. Your customer service department is more important than you may realize. These employees are the ones who deal with confused,

Email Marketing: New editor and more

Email Marketing: New editor and more

We are well on our way to a complete re-design of the entire Helpmonks platform. Doing so also means we get to enhance many parts of Helpmonks based on the feedback of our loyal customers (thank you). Parts of those enhancements are now already available. Without further due, here's what

13 Ways To Create Great Welcome Messages For Customer Onboarding

13 Ways To Create Great Welcome Messages For Customer Onboarding

Did you know that welcome messages can generate 320% more revenue per email than traditional promotional emails? That means that you're making more money just by saying a quick hello. Welcome messages for websites are essential, too. And, creating the perfect one for your website is the key to converting

A Deeper Guide to Email Marketing Automation

A Deeper Guide to Email Marketing Automation

This post is a deep dive into many topics that we touched on in our widespread Email Automation and Marketing Automation Guide and provides many real-life examples. Both articles complement each other to provide a comprehensive source for your marketing automation strategies. For every $1 that you put into email

What Is Customer Marketing?

What Is Customer Marketing?

Did you know that 65% of customers agree that a positive experience with a brand is more influential than great advertising? This is why so many companies are focusing their marketing campaigns on customers. These customer-centered marketing strategies are beneficial to both the customer and the business. But, what is

The Ultimate Guide to Customer Engagement: Insights Into Brand Loyalty and Repeat Business

The Ultimate Guide to Customer Engagement: Insights Into Brand Loyalty and Repeat Business

Companies that devote their resources to the customer experience grow a revenue 4-8% higher than their competitors. This is because today's consumers expect companies to focus on their wants and needs. In sum, the marketing landscape is all about the customer. If your business hasn't caught up to this reality

30 Lead Magnet Ideas for Steadily Building Your Email List

30 Lead Magnet Ideas for Steadily Building Your Email List

Is your email list lacking? Are website visitors not taking the time to look at all that your company has to offer? Do you feel like you aren't bringing in enough potential customers? Luckily, you're not alone. In fact, many businesses struggle with this. You have so much to offer,

10 Tips for Writing an Effective Follow-Up Email After No Response

10 Tips for Writing an Effective Follow-Up Email After No Response

What do you do when your first email outreach receives no answer? Ask any successful sales expert, entrepreneur, or business owner, and they will give you the same answer – you don’t give up after the first attempt. Follow-up emails are no one’s favorites. If you think that the

Distribution List vs Shared Mailbox: Which to Use in Your Business

Distribution List vs Shared Mailbox: Which to Use in Your Business

Does your marketing team use a shared mailbox or a distribution list? You may not think that it matters, but it could make a big difference in how your marketing team operates. In turn, this affects how effective your marketing campaigns are. Many marketers don't even know the differences between

Building a Customer Support Team

Building a Customer Support Team

Are you interested in developing a quality customer support team? Well, that's not going to be easy, but it will certainly be rewarding. Without an integral customer support team, you are left to your own devices or the outsourcing of critical work to sub-par teams. If you don't take ownership

  • Older posts

Learn more

Why Helpmonks?
How it works?
Customer voices
Schedule a demo
Security at Helpmonks
Product RoadMap

Compare

The Email Alternative
The Zendesk Alternative
The Groove Alternative
The FrontApp Alternative
The HelpScout Alternative
The Intercom Alternative

Sales & Marketing

Email Marketing Platform
Email Campaigns
Email Automation
Live Chat

Email Management

Shared Inbox
Workgroup Emails
To-Do's for Emails
Customer Relationship Management
Team Email Collaboration
Seamless shared inbox integration

Developer API
All features

Learn

Email Marketing Automation: A Complete Guide
What is Email Marketing and How Does it Work?
10 reasons why Email Marketing works
What Is a Marketing Funnel?
How to boost conversion rate with Live Chat
Customer Service Experience: A Guide for Small Business Owners
How to choose a shared inbox for your team?

Helpmonks Plans

Pricing - only per mailbox
Helpmonks Cloud server
Helpmonks Self-hosted
Non-profit or Open-Source projects

Company

About us
Blog
System Status

Social Media

Twitter
Facebook
Instagram

Contact

Contact Sales
Schedule a Demo
Press Section
Terms of Service—GDPR—Privacy Policy—Anti Spam Policy
Helpmonks - The shared inbox platform - hosted, cloud servers, and self-hosted - The all-in-one customer service email management software experience
© 2013 - 2021 Helpmonks Inc. All rights reserved
Email marketing, email automation, live chat, shared inbox