Helpmonks Blog on email marketing, email automation, email collaboration 1

10 Tips for Writing an Effective Follow-Up Email After No Response

What do you do when your first email outreach receives no answer? Ask any successful sales expert, entrepreneur, or business owner, and they will give you the same answer – you don’t give up after the first attempt. Follow-up emails are no one’s favorites. If you think that the

Distribution List vs Shared Mailbox: Which to Use in Your Business

Does your marketing team use a shared mailbox or a distribution list? You may not think that it matters, but it could make a big difference in how your marketing team operates. In turn, this affects how effective your marketing campaigns are. Many marketers don't even know the differences between

Building a Customer Support Team

Are you interested in developing a quality customer support team? Well, that's not going to be easy, but it will certainly be rewarding. Without an integral customer support team, you are left to your own devices or the outsourcing of critical work to sub-par teams. If you don't take ownership

Email Drip Campaign Essentials: The Ultimate Guide for Marketers

Do you ever wish you could send the same email again? Imagine it: you can send older emails to new subscribers without having to resend them to everyone. Sounds crazy, right? Well, it's not too crazy. In fact, you can do exactly that. It's called an email drip campaign. This

Your Ultimate Guide to Trigger Marketing

What if you had the power to reach out to each customer individually? What if you could send a targeted email to each customer to complete a sale or pitch a new item? What if you could skyrocket your ROI and complete more sales? It may seem impossible, but you

Here's what's next for your Helpmonks account

Over six years ago, we started Helpmonks with the vision to create an email management platform that is easy to use and affordable for all businesses. Today, over 2,000 companies worldwide are using Helpmonks daily to collaborate on their emails with team members. One thing that has always set

Powerful new features for email marketing now available

Many customers have taken to our Email Marketing Platform in Helpmonks, especially as all the tools for doing so are freely available. If you haven't explored the "Engage" section in your Helpmonks account, please take a moment to do so now. "Engage" covers Live Chat and Email Campaigns. You can

Your Definitive Guide to a Successful Marketing Technology Stack

Keeping abreast of what to include in your marketing technology stack can be distracting and time-consuming. This guide has everything you need to get ahead.

5 awesome ideas to add to your customer engagement strategy

No matter how strong your customer engagement strategy is, it can always benefit from additional techniques! Here are some effective ideas to implement now.

Helpmonks in Q1 of 2021: What a start

Following the Live Chat tool and the Email Marketing Platform release in December 2020, we started 2021 enthusiastically to keep the momentum going. JanuaryJanuary saw us moving to a new platform for our RoadMap. While the Trello RoadMap served us well for over five years, it was time for something

12 best ways to build your email list and grow your business

Building and maintaining a quality email list is the foundation for any successful business. The most significant benefit that email marketing offers is that the leads you have in your distribution lists are already warm. They are already your targeted audience and interested in your products and what you have

How to streamline operations for customer service can transform your business

Whether it's marketing, customer service, client onboarding, accounting, staff training, or something else, systemizing your operations is a big step, which can transform the way you work. If you have ever wanted to streamline operations while minimizing errors, then you're in the right place. What is systemizing?In any business,

A Shared Inbox To Satisfy All Your Customer Service Needs

Did you know that email is the most popular customer service channel among consumers when communicating with you? 62% of consumers use email, while 47% use live chat, and 41% speak in person. Suppose you run a small business and you’re looking for a shared inbox solution. In

New in Helpmonks: Email Automation

Following our Live-Chat and Email Marketing Platform release, we are incredibly excited to announce the immediate availability of Email Automation. Email Automations are extremely powerful and your secret sauce for customer success with marketing emails. You can use the Helpmonks Email Automation to, e.g., create a welcome

What Is a Marketing Funnel and How Can It Grow Your Business?

If your team doesn’t have a marketing funnel, they are less likely to convert leads into sales. Fewer sales mean less money for your business’ profits. If you want to avoid this statistic and turn your prospects into long-term customers, you need to invest in a marketing

The best email marketing strategies to try in 2021

As the email landscape continues to grow, there are now more ways than ever to use email marketing to capture, nurture, and grow your subscribers. We are currently in the midst of an economic recovery. Studies predict that a spending boom is on the way. In January alone, retail

Customer Service Experience: A Guide for Small Business Owners

84% of customers agree that customer service is one of the most important factors that they take into consideration when they’re deciding whether or not to buy from a company. Alone, this proves just how impactful and important customer service experience is to today’s customers. That&

How to recover from your email marketing blunders

We all know the feeling, the fear of clicking on that send button. The truth is, we are only human, and we can only check so much before a mistake happens. Whether it’s an ongoing email campaign, a one-time send, or merely an informative email for your subscribers

Email Automation and Marketing Automation: A Complete Guide

Did you know that the average open rate for an email is about 25%? This means only a fourth of emails are getting looked at. Hence, this means that even fewer are actually being read. It’s no wonder why so many companies and businesses have given up

How to boost conversion rate with Live-Chat

Many organizations have discovered that they need to provide an easy way for customers to connect with them. Apart from email, live chat is an essential ingredient for a business’s success and growth. Offering direct live-chat support provides enormous benefits over the usual method of traditional customer service.

How to write an engaging email subject line

Email open rates are perhaps the most widely recognized email marketing metrics out there. 1 in 3 people open up emails purely based on what is in the subject line. Crafting the perfect email subject line can be daunting, and the last thing you want to do is

22 of the best email subject lines for your email newsletter

Are you struggling with ideas for your next email subject line or blog post? We get it – It can be hard to know what to say in the space of fewer than 15 words, especially if you can’t think of a way to condense your email into

7 Cognitive Psychology Hacks for a Winning Email Marketing Script Writing

Email marketing is an important segment of your digital marketing strategy. Big and small businesses use it to communicate with customers and send the right messages at the right moments. Email marketing helps to acquire new customers, increase sales, and advertise new products, services, or events. But, none of this

10 Reasons why email marketing is the best channel for your business

Getting your products and services heard is hard – Industries are so saturated these days. Even the most modest sales targets are missed. Marketing is all about getting your products to the right people through market research, product placement, and marketing channels. We have good reason to believe the quickest

What is Email Marketing and How Does it Work?

Email marketing uses email to promote products or services while developing relationships with potential customers or clients. Read about the perks of email marketing, methods to do it right, and how it compares to other marketing forms. Key Takeaways Email marketing is one of the most cost-effective ways to spread

The easy way to do email marketing: A guide for segmenting your mailing list

Email marketing is one of the best-marketing strategy for ROI and customer engagement. It is estimated that there are more than 3.9 billion active email accounts – That’s more than half of the population! It’s trivial to add a sign-up option for your email newsletter on

Has productivity improved this year? 2020 working roundup

Well, we made it into 2021! No one could have imagined the rollercoaster of a year we have been through, but it’s over now, onwards and upwards into 2021. One thing we have all probably struggled with from time to time this year is staying productive, but how

The power of using email campaigns to drive customer engagement

We always go by the saying, “sending the right things, to the right people, at the right time.” It’s a fair statement, though, because without the right timing, your customers may never feel like their interest in your product/service is being appreciated. What are email campaigns? An email

New in Helpmonks: Live-Chat & Email Marketing Platform

Helpmonks Engage – the Email Marketing Platform – consisting of a Live-Chat and an Email Campaign tool, is now available. With Live-Chat, you have the option to solve customer requests in real-time on any site, while the Email Campaign tool enables you to send out newsletters or even automated follow-ups.

How to write the perfect customer service email template

Customer service is what makes or breaks a company’s reputation, and if you don’t know how to deliver excellent customer service via email, you might want to get started on learning how to now. Did you know, after a single negative experience, more than half (51 percent)

The updated Saved Replies are here

Some call them Canned Responses or Email-Templates; we call them Saved Replies. Whatever you call them, you will be happy to know that we’ve overhauled them now and added grouping and other features. Besides, with today’s update to the new editor, you can search for saved

Updated editor for your emails

With today’s update, we are releasing a brand new version of our editor. The editor brings faster performance, an optimized interface, and our new saved replies search and grouping feature. The first thing you notice when you compose a new email the next time in Helpmonks is that

How to get the most out of your live chat support tool

We all know when a customer reaches your website, they’re going to do one of two things if and when they need help – Call your number, or search vigorously for your live chat tool. Some customers get a better understanding from a phone call, but your staff cannot

Find anything, go anywhere, with the new Jump menu

We are excited to introduce the new Jump menu to Helpmonks. With the new Jump menu, you can find anything quickly or go anywhere within your Helpmonks account with ease. For example, to search for anything, bring up the new Jump menu (with ctrl+/ or cmd+/ on macOS) and start

New in Helpmonks: Send later with Schedule send

You can now schedule your emails in Helpmonks to be sent at a later date and time. This feature is available to every user in Helpmonks and on every device, be it desktop or mobile. To schedule an email, write your email as you usually do, then schedule it to

How to make your emails less intrusive

Emails nowadays are addictive! We tend to check our work emails when we are relaxing at home, and we like to catch up on emails from the night before, the moment we wake up too. Many people fall to check their emails too often, only to find the emails are

Your security and privacy in Helpmonks

We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I’m

The To-Dos just got more useful

Merely two weeks ago, we released the enhanced To-Dos, and we are already back with some more enhancements. A To-Do description, a new “Upcoming” list, and overall tweaks and improvements are now available. As with any other tool in Helpmonks, the team here is using it daily, and

How to stay motivated while working from home

Remote work is hard sometimes, let’s face it. The hardest thing in the world right now feels like trying to concentrate for 6, 7, 8 hours while working from your own home’s comfort. You might be struggling with the difference of having one less monitor, or

I’m getting too many emails at once! How to get your emails organized?

Whether you are a company director, a senior manager, or someone who has to deal with many emails in your day-to-day job, it can be a pain and often stressful trying to work your way around your inbox. Remembering that your email account isn’t just a single file line

Remote working is here to stay - How to keep your team together while working from home

Don’t be surprised if your country shuts down again, and you are required to work from home once more. We are in a new chapter now, where working from home/remote working is considered normal. The office is dead – If you rely on an office for all of

The updated and enhanced To-Dos are here

We’ve overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tighter integration into your shared inboxes in Helpmonks. Besides, the To-Dos are now available to all users of Helpmonks, independent of the plan level. The To-Do

The top 3 mistakes customer service teams make, and how to fix them

Nobody loves having to go through customer support, not really. Customer service teams have to adapt and make themselves as available as possible so that every customer has an experience that they are happy with. We like to think that the ongoing customer service is far more critical than

What you should look for in your customer service software

Being able to offer your customers help whenever they need it is vital to ensuring your customer service is the best that it can be. For many companies, building an outstanding customer support network involves a lot of manual work, often with support tickets being left behind, or not prioritized

Preview available now - Live-Chat in Helpmonks for your websites

As some of you might know, we’ve been working on new features for Helpmonks in the past few weeks. Live-Chat, part of Helpmonks Engage, is one of the upcoming options that will be available to our customers, independent of their plan. Enabling Live-Chat in your Helpmonks account will

How a shared inbox can help your business in a world shifting online

There’s no time like the present, and what a strange world it is we live in now, right?! – People are working from home, having to message each other instead of chatting in person, as it is now deemed a significant risk for companies to work from the office.

Here are a few updates you might have missed

Here at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap). Here are some enhancements you might

New in Helpmonks: Labels are now also folders

We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders means that you can move emails to a label and are no longer limited to the default folders. Moving one or many

New: Labels for your customer records

We are thrilled to announce the availability of labels for your customer records. Just as with emails, you are now able to filter customers by labels and organize them the way you want. While this might sound trivial at first, the benefit of labeling your customer records will show when

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From our blog

Email Automation and Marketing Automation: A Complete Guide

Customer Service Experience: A Guide for Small Business Owners

What is a Marketing Funnel and how can it grow your business?

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