A shared inbox that just works. No complicated ticketing system here.
Helpmonks is the only shared mailbox with an intelligent collaborative email management approach that successful service teams rely on
Start your 30-day free trialWhy Helpmonks?
Every email conversationin Helpmonks issecurely stored, organized,andcentralized,sono matter where you are,at home, in the office, or on the road,everyoneis kepton the same page.
One more thing —Our prices arebased per mailbox and not per user
What can Helpmonks do for you?
Helpmonks is ashared mailbox softwarethat empowers yourteam to collaborateon email conversations in real time. Helpmonks makes all your shared mailboxes available in a central location, so yourorganization gains transparency and insightinto all your team emails. For your sales team, service desk, and support team. In the office, at home, or for remote teams.
Features likeworking together as a Workgroup in your shared email mailbox,a team To-Do app,Customer Relationship Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your group email workload and ease the burden on your team for faster response times.
Furthermore, by leveraging theHelpmonks Live-Chat and Email Marketing Platform, you will make sure to deliver an outstanding customer experience to all your users.
Moreover, by creating a shared mailbox in Helpmonks, no email will slip through the cracks. Also, Helpmonkssaves timeby keeping your shared email in your shared mailbox organized and easy to locate.
Besides, Helpmonksworks with every email provider and email accountso you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."
See how our shared inbox software works
What people are saying about Helpmonks
Opticaltel
Oosterpoort
Medology
Set your Team Emails on Autopilot
Intelligent email management.
Keep relevant information with the email, where you need it, until you're ready to reply.
No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.
Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.
Empower your Team
Designate who will reply by assigning emails to team members.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Helpmonks works with your existing email provider and any email account
With Helpmonks there's no need to give up your current email provider.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
Team To-Do app
Create and assign tasks. Collaborate on email conversations with ease.
The team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The team To-Do app is available throughout your shared mailboxes in Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.
The team To-Do app is the perfect companion to your shared inbox.
Powerful CRM and Sales Tool Included
A powerful sales tool, a collaboration platform, and an automated marketing email engine. Helpmonks provides all the tools you need to be successful.
Helpmonks is the only shared inbox platform that combines a powerful sales, and an automated marketing email feature into your emails to help engage your customers. Use the Helpmonks CRM together with your team to keep track of every conversation with all customers.
Helpmonks provides all this from one central location that is available on all your devices. Anytime. Anywhere.
Just an email, nothing else
Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.
Don’t burden your customers with your internal numbers that your ticketing system requires.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.
See why so many teams have taken to working with Helpmonks to build a better customer experience.
Did you know?
Helpmonks is the only shared mailbox solution that offers multiple deployment options
Self-Hosted Edition
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Read on to see if the on-premise shared mailbox edition makes sense for you