Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. email@example.com, firstname.lastname@example.org) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an event-driven email campaign is just one click away.
Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.
The Helpmonks email marketing solution helps you to reach more customers, sell more, and build lasting relationships.
With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.
Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that you and your team can start collaborate on those messages and gain more leads and higher customer satisfaction.
It's never been easier to add Live-Chat to your website and follow-up with your team. Not in several different systems, but all in one tool.
The team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The team To-Do app is available throughout your shared mailboxes in Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.
The team To-Do app is the perfect companion to your shared inbox.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
Don’t burden your customers with your internal numbers that your ticketing system requires.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.