Shared customer inbox for growing teams

The shared customer inbox without per-user pricing.

Bring support, sales, operations, and engineering into customer conversations without paying for another seat. Manage shared email, live chat, help content, and customer follow-ups with unlimited users and one predictable monthly price.

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Unlimited users on every plan. Start with three shared inboxes.

Pay for the inboxes your company operates. Not the people helping customers.

Most support and shared-inbox platforms charge whenever another teammate needs access. Helpmonks does not. Invite managers, engineers, contractors, salespeople, and everyone else who needs customer context.

Unlimited teammates

Add everyone who needs to collaborate without buying additional seats or limited-access accounts.

Shared customer context

Keep conversations, internal notes, assignments, customer history, live chat, and help content together.

Predictable pricing

Choose based on shared inboxes, security, support, and scale. Team growth does not increase your bill.

Your whole team. Without a seat calculator.

Typical per-user shared inbox

$250/month

10 users at an illustrative $25/user

→

Helpmonks Business

$99/month

10 shared inboxes. Unlimited users.

Bring engineers, managers, contractors, and other occasional collaborators into customer conversations without purchasing more seats.

Competitor pricing example is illustrative and may change.

Everything around the customer conversation

Shared email comes first. Collaboration, customer history, AI, mobile, chat, knowledge, and outreach stay connected around it.

Shared inboxes

Manage support, sales, billing, and other customer-facing addresses together. Assign conversations, leave private notes, prevent duplicate replies, and automate repetitive work.

Collaboration and history

Give every teammate the full conversation, customer, and company context without buying another seat.

AI assistance when your team needs it

Summarize long conversations, write better replies, translate messages, and improve drafts. AI is optional, administrator-controlled, and included with every paid plan.

Use the included allowance or connect your own supported AI provider.

Explore AI assistance →

Mobile apps

Helpmonks mobile apps for iOS and Android are currently available in beta.

Live chat and knowledge

Move from website chat to shared customer history and publish public or private help content from the same platform.

Customer outreach

Send customer updates, follow-up sequences, onboarding messages, and lifecycle communications without adding another product.

API and MCP

Connect Helpmonks conversations and customer context to ChatGPT, Claude, and internal AI workflows through the included MCP server and API.

See AI and MCP workflows →

Microsoft partner

Microsoft Outlook and Microsoft 365. Fully supported.

Connect Outlook.com and Microsoft 365 mailboxes securely through our fully integrated Microsoft OAuth connection. Keep Microsoft-hosted email synchronized with Helpmonks while your whole team collaborates from one shared customer inbox.

Helpmonks for email management

Helpmonks helps teams manage emails and automate communications with customers. Features include assigning emails, leaving notes, tagging conversations, and collision detection to prevent duplicate replies.

Helpmonks - the modern way to team email

Email CRM for everyone

Helpmonks is a shared inbox with built-in email CRM. Manage sales leads and customers in one place and not all over the place. You can also use the email CRM to create email lists for your email campaigns, look up all the customer interactions and more. Learn more about the Email CRM.

Team email collaboration

Find everything in seconds with Helpmonks - the best shared inbox for teams

Keep track of team progress with assigned emails, internal notes, and customizable inbox filters. Discover the full range of fantastic features we offer. Learn more about our shared inbox features

Helpmonks for email marketing

Sales and marketing play a crucial role in the success of any company. Helpmonks offers an all-in-one email marketing platform, allowing you to send stunning email campaigns and utilize email sequences throughout the customer journey.

Helpmonks - shared inbox with email marketing

Email Drip Campaigns

Create email sequences with Helpmonks - the best shared inbox for teams

Improve your sales lead follow-up with intelligent email drip campaigns or customer engagement series in your shared inbox. Create email sequences to automate your customer communications and save time. Learn more about email sequences.

Landing Pages

Create landing pages for your email campaigns and grow your mailing list. Helpmonks will host your landing pages for you or you can use a custom form to embed into your website or online store. No need to use a third-party service. Learn more about landing pages.

Helpmonks for customer service

Instantly create an online self-service knowledge base for your customers or a private doc site. Our Knowledge Base Platform is perfect for growing teams looking to improve customer satisfaction.

Helpmonks - knowledge base for customer engagement

Live Chat

Leverage our live chat widget to engage with your customers in real-time. The live chat widget is fully customizable and can be embedded into any website. You can also use the live chat widget to engage with your customers in your Knowledge Base. Learn more about the live chat widget.

Push Notifications

Use push notifications in real time to reach your customers. Send push notifications to your customers when they visit your website to keep them engaged. You can also use push notifications to send updates about your products and services, or to send reminders about upcoming events. Learn more about push notifications.

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A step-by-step guide to building email drip campaigns that actually convert — from goal-setting and segmentation to writing emails and measuring results.