One email app to create an outstanding customer experience
Teams that use Helpmonks for customer service automatically gain superpowers, and customer support enters the next collaboration level
Trusted by over 2,000 organizations with millions of emails
All-in-one customer support software with built-in lead generation
Helpmonks is an email collaboration platform that helps customer support teams become better together — it provides tools to understand your customers better and helps to stay engaged with them.
Shared inbox
All your shared emails organized
Collaborate in your shared inbox together. Use our email collaboration suite to supercharge your email workflow — no complicated ticketing system.
To-Dos
Become a Task Zenbox-Master
The Helpmonks To-Do app supercharges your shared emails and turns your shared mailbox into a powerful task manager.
Intelligent email management.
Keep relevant information with the email, where you need it, until you're ready to reply.
No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.
Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.
Designate who will reply by assigning emails to team members.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Create a shared mailbox for free today and see for yourself how efficient your team inbox can be.
A mighty email marketing platform at your disposal
The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.
Engage your customers by using email automation and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.
The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.
Live-Chat widget for every website. Available in your shared inbox.
With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.
Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.
It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.
Create and assign tasks. Collaborate on email conversations with ease.
The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.
The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.
Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
Get the conversation started
What Is a Marketing Funnel and How Can It Grow Your Business?
If your team doesn’t have a marketing funnel, they are less likely to convert leads into sales. Fewer sales mean less money for your business’ profits. If you want to avoid this statistic and turn your prospects into long-term customers, you need to invest in a marketing funnel. It’s not…
The best email marketing strategies to try in 2021
As the email landscape continues to grow, there are now more ways than ever to use email marketing to capture, nurture, and grow your subscribers. We are currently in the midst of an economic recovery. Studies predict that a spending boom is on the way. In January alone, retail sales grew…
Customer Service Experience: A Guide for Small Business Owners
84% of customers agree that customer service is one of the most important factors that they take into consideration when they’re deciding whether or not to buy from a company. Alone, this proves just how impactful and important customer service experience is to today’s customers. That’s why we’re talking about…
