A shared inbox that just works. No complicated ticketing system here.
Helpmonks is the only shared mailbox with an intelligent collaborative email management approach that successful service teams rely on
Start your 30-day free trialWhy Helpmonks?
Every email conversationin Helpmonks issecurely stored, organized,andcentralized,sono matter where you are,at home, in the office, or on the road,everyoneis kepton the same page.
Now withLive-Chat and Email Marketing Tools
One more thing —Our prices arebased per mailbox and not per user
What can Helpmonks do for you?
Helpmonks is ashared mailbox softwarethat empowers yourteam to collaborateon email conversations in real time. Helpmonks makes all your shared mailboxes available in a central location, so yourorganization gains transparency and insightinto all your team emails. For your sales team, service desk, and support team. In the office, at home, or for remote teams.
A Helpmonks team inbox comes with sophisticatedinbox toolsto cut down the amount of time your team needs to spend replying to customer emails. Work together as aWorkgroup in your shared email mailbox, createTo-Dos for your team, and benefit from theCustomer Relationship Management (CRM)capabilities. Creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help tame your group email workload and ease your team's burden for faster customer support response times.
Leverage our marketing tools to turn your shared inbox into a marketing hub. Increase your sales funnels by sending targeted email campaigns with theEmail Marketing Platformand use theLive-Chat toolto deliver an outstanding customer experience in real-time.
Moreover, by creating a shared mailbox in Helpmonks, no email will slip through the cracks. Also, Helpmonkssaves timeby keeping your shared email in your shared mailbox organized and easy to locate.
Besides, Helpmonksworks with every email provider and email accountso you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."
See how our shared inbox software works
What people are saying about Helpmonks
Opticaltel
Oosterpoort
Medology
Set your Team Emails on Autopilot
Intelligent email management.
Keep relevant information with the email, where you need it, until you're ready to reply.
No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.
Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.
Empower your Team
Designate who will reply by assigning emails to team members.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Helpmonks works with your existing email provider and any email account
With Helpmonks there's no need to give up your current email provider.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
Tools to engage your customers
A mighty email marketing platform at your disposal
The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an event-driven email campaign is just one click away.
Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.
The Helpmonks email marketing solution helps you to reach more customers, sell more, and build lasting relationships.
Live-Chat widget for every website. Integrated into your shared inbox.
With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.
Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that you and your team can start collaborate on those messages and gain more leads and higher customer satisfaction.
It's never been easier to add Live-Chat to your website and follow-up with your team. Not in several different systems, but all in one tool.
Team To-Do app
Create and assign tasks. Collaborate on email conversations with ease.
The team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The team To-Do app is available throughout your shared mailboxes in Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.
The team To-Do app is the perfect companion to your shared inbox.
Powerful CRM and Sales Tool Included
Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
Just an email, nothing else
Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.
Don’t burden your customers with your internal numbers that your ticketing system requires.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.
See why so many teams have taken to working with Helpmonks to build a better customer experience.
Did you know?
Helpmonks is the only shared mailbox solution that offers multiple deployment options
Self-Hosted Edition
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Read on to see if the on-premise shared mailbox edition makes sense for you