Shared customer inbox for growing teams

Shared inbox software without per-user pricing.

Give every customer email an owner. Helpmonks brings support, sales, and operations into shared inboxes with private notes, reply collision alerts, and visible follow-ups. Keep your team coordinated with unlimited users on every plan.

Start 30-day trial Book demo

Unlimited users on every plan. Start with three shared inboxes.

Know who is replying and what still needs attention

Stop forwarding customer emails and guessing who will respond. Bring support@, sales@, and billing@ into shared team queues, with clear ownership and conversation history.

Give every email an owner

Assign conversations and keep open requests visible, so the next step does not disappear into a personal inbox.

Coordinate every reply

Discuss the answer in private notes and see when a teammate is replying before sending another response.

Include your whole team

Invite managers, specialists, and occasional collaborators. Pay for inbox capacity, with unlimited users on every plan.

Your whole team. Without a seat calculator.

Typical per-user shared inbox

$250/month

10 users at an illustrative $25/user

→

Helpmonks Business

$99/month

10 shared inboxes. Unlimited users.

Bring engineers, managers, contractors, and other occasional collaborators into customer conversations without purchasing more seats.

Competitor pricing example is illustrative and may change.

Everything around the customer conversation

Shared email comes first. Collaboration, customer history, AI, mobile, chat, knowledge, and outreach stay connected around it.

Shared inbox software

Manage support, sales, billing, and other customer-facing addresses together. Assign conversations, leave private notes, prevent duplicate replies, and automate repetitive work.

Email collaboration

Give every teammate the full conversation, customer, and company context without buying another seat.

AI assistance when your team needs it

Summarize long conversations, write better replies, translate messages, and improve drafts. AI is optional, administrator-controlled, and included with every paid plan.

Use the included allowance or connect your own supported AI provider.

Explore AI assistance →

Mobile apps

Helpmonks mobile apps for iOS and Android are currently available in beta.

Live chat and knowledge

Move from website chat to shared customer history and publish public or private help content from the same platform.

Customer outreach

Send customer updates, follow-up sequences, onboarding messages, and lifecycle communications without adding another product.

API and MCP

Connect Helpmonks conversations and customer context to ChatGPT, Claude, and internal AI workflows through the included MCP server and API.

See AI and MCP workflows →

Microsoft partner

Microsoft Outlook and Microsoft 365. Fully supported.

Connect Outlook.com and Microsoft 365 mailboxes securely through our fully integrated Microsoft OAuth connection. Keep Microsoft-hosted email synchronized with Helpmonks while your whole team collaborates from one shared customer inbox.

Manage customer email from arrival to follow-up

Assign incoming requests, organize work with labels, and track replies and follow-ups. Explore team email management software for support, sales, and operations.

Helpmonks - the modern way to team email

Customer history beside every email

See who you are helping, review earlier conversations, and keep customer and company details beside the reply. Explore the built-in email CRM.

Team email collaboration

Find everything in seconds with Helpmonks - the best shared inbox for teams

Ask a teammate for help in a private note, hand over a conversation with its history intact, and see who is preparing the reply. Explore email collaboration.

Follow up with customers beyond the inbox

Use the customer context your team already shares to send updates, onboarding messages, and follow-up sequences. Campaigns and outreach support your inbox workflow, with capacity based on your plan.

Helpmonks - shared inbox with email marketing

Email Drip Campaigns

Create email sequences with Helpmonks - the best shared inbox for teams

Improve your sales lead follow-up with intelligent email drip campaigns or customer engagement series in your shared inbox. Create email sequences to automate your customer communications and save time. Learn more about email sequences.

Landing Pages

Create landing pages for your email campaigns and grow your mailing list. Helpmonks will host your landing pages for you or you can use a custom form to embed into your website or online store. No need to use a third-party service. Learn more about landing pages.

Help customers find answers before they email

Instantly create an online self-service knowledge base for your customers or a private doc site. Our Knowledge Base Platform is perfect for growing teams looking to improve customer satisfaction.

Helpmonks - knowledge base for customer engagement

Live Chat

Leverage our live chat widget to engage with your customers in real-time. The live chat widget is fully customizable and can be embedded into any website. You can also use the live chat widget to engage with your customers in your Knowledge Base. Learn more about the live chat widget.

Push Notifications

Use push notifications in real time to reach your customers. Send push notifications to your customers when they visit your website to keep them engaged. You can also use push notifications to send updates about your products and services, or to send reminders about upcoming events. Learn more about push notifications.

The bigger picture

One team. Five tools. Fewer gaps.

Helpmonks keeps customer conversations in one collaborative workspace. Around it, four focused tools handle the personal inboxes, knowledge, assets, and product feedback that flow through those conversations.

01 · The personal inbox

Sort what needs you.

Mailtwine brings AI-assisted triage to Google, Microsoft Outlook, Fastmail, and IMAP accounts. It prioritizes the individual inboxes that sit alongside your shared Helpmonks workflows.

Meet Mailtwine

02 · The memory

Keep what the team learned.

Customer conversations create decisions and context worth keeping. Streamient turns notes, memories, URLs, email, and Git into shared, inspectable memory for people and connected AI tools.

Meet Streamient

03 · The files

Put every asset within reach.

Razuna gives images, videos, and documents one organized home. Teams can find, manage, and share the right asset without digging through folders or old email attachments.

Meet Razuna

04 · The product loop

Turn conversations into progress.

Managani turns customer insight into product growth. Feedback, roadmaps, changelogs, chat, tours, surveys, highlights, and product tracking stay together in one workspace.

Meet Managani

Latest from the blog

product

New in Helpmonks: CLI and TUI for Your Shared Inbox

The new Helpmonks CLI and TUI make shared inbox management scriptable, composable, and agent-ready. Manage conversations, triage mail, and run your inbox right from the terminal.

The new Helpmonks is here

We are thrilled to announce the release of an updated version of Helpmonks. This new iteration brings a range of enhancements that we believe will significantly improve your user experience.

AI and Helpmonks

For the past 19 months, we have been exploring our options to help our customers with their daily email workflow. We tested various models, reviewed

email marketing

Your Complete Guide to Creating an Email Drip Campaign (Steps and Examples)

A step-by-step guide to building email drip campaigns that actually convert — from goal-setting and segmentation to writing emails and measuring results.