Smart customer engagement platform for a better customer experience
Teams that use Helpmonks for customer service automatically gain superpowers and customer support enters the next collaboration level.
Use Shared Inbox, Live Chat, Email Marketing, Marketing Automation, and so much more to manage all your customer communication and improve customer engagement.
Great system that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
User in Real Estate
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Work better together in one platform
Engage & grow your audience
Our all-in-one customer service platform features a complete email marketing platform. Send beautiful email newsletters to your distribution listsRead more
Reach more customers and build customer loyalty with an automated email drip campaign. Send automated personalized messages based on your customers' behaviorRead more
Provide real-time customer support with a live chat widget on your website. Use targeted chat messages & triggers to engage visitors furtherRead more
Excel your customer service
Get your whole team engaged in customer service. Our intelligent shared inbox tools takes your team to the next level in email collaborationRead more
Empower your team to become successful with the Helpmonks Workgroups. Team members know that everything is organized and no emails will fall through the cracksRead more
Keep track of all your customer interactions in one powerful tool. Transform your shared inbox into a powerful sales tool with a CRM that's built for emailsRead more
Supercharge your teams productivity with a To-Do manager that is made for teams. Quickly assign a task to one or several team members. Create lists to organize email tasksRead more
Want a unified team? Then our all-in-one customer service platform is for you.
Imagine using software that gives you insight into every interaction with your customers. Now imagine a solution that unifies all your communication with your customers. Finally, imagine a tool that makes this all available for your whole team.
Helpmonks is an email collaboration tool to help with your customer engagement strategy. The intelligentshared inboxallows your customer support agents to see all customer interactions at once. Improving your customer support will result in higher sales and long-term customer retention.
Your sales and marketing team will love sendingeffective email marketing campaignswith the same tool they use for email communication. Also, they can use marketing automation tosend automated emails. No exporting or importing of email lists required.
A unified customer communication brings your whole team together. Besides, anall-in-one customer engagement toolwill not only save you time but also money.
Empowering customer service teams everywhere
We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection.
Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's aren't neglected.
We are able to have multiple people work through one mailbox. We use one email address for our accounting department. Different people need different emails. Being able to assign a conversation to someone instead of having to forward it or send slack, we can just assign it to them and it clears the queue. The pricing is amazing and the support is wonderful.
Ready to improve customer conversations and drive sales?Give Helpmonks a Try
The latest from our blog
Here's what's next for your Helpmonks account
Over six years ago, we started Helpmonks with the vision to create an email management platform that is easy to use and affordable for all businesses. Today, over 2,000 companies worldwide are using Helpmonks daily to collaborate on their emails with team members. One thing that has always set us apart from the rest is enhancing our system and providing valuable tools to our customers without breaking the bank . We do this by using mailboxes for our pricing model
Powerful new features for email marketing now available
Many customers have taken to our Email Marketing Platform in Helpmonks , especially as all the tools for doing so are freely available. If you haven't explored the "Engage" section in your Helpmonks account, please take a moment to do so now. "Engage" covers Live Chat and Email Campaigns. You can send email newsletters or opt to create an entirely automated email series (email automation, aka email drip campaign). That's right. You got now email