The modern Zendesk alternative

The best Zendesk alternative to ticketing system with a more modern approach for customer engagement.

Get (a lot) more - for less - with Helpmonks for your customer service champions.

Your customer service teams shouldn't be wasting time managing a helpdesk software. They should be helping your customers.

Helpmonks is an all-in-one customer engagement platform for teams that want to get more done in less time.

Furthermore, Helpmonks has all the features you need to provide great customer service, including a powerful ticketing system, a shared inbox, email automation, and email marketing.

While Zendesk is undoubtedly a great helpdesk software, it contains features many don't need, it's expensive and complicated to use.

Below you'll find a comparison of Zendesk vs. Helpmonks.

Zendesk pricing

Zendesk is a massive software and it shows in its convoluted pricing model. You pay per agent, for engaging with customers, usage, and for each module.

On the other hand, Helpmonks has no per-user fees, no contracts required, doesn't constantly upsell, and its pricing is transparent. You also never pay for more than you use or for growing your company, i.e., getting punished for growing your business.

To keep this comparison fair, we took the "Suite" plans without usage or add-ons. See for yourself how much you can safe by switching to Helpmonks today.

Price Example with 5 users
Price per month$98$245$395$495
Price Example with 25 users
Price per month$98$1,225$1,975$2,475
Price Example with 50 users
Price per month$899$2,450$3,950$4,950
Price Example with 100 users - HIPPA
Price per month$899  $9,900

Zendesk vs. Helpmonks: Features compared

Helpmonks is focused on its customers and built tools for growing teams. Enterprise software companies like Zendesk builts tools solely for large enterprises.

With Helpmonks you are up and running in minutes. Furthermore, Helpmonks can be as simple or powerful ad you need it to be. Moreover, Helpmonks features easy-to-use email automation and a powerful email marketing suite.

See for yourself how Helpmonks compares to Zendesk's features below:

Unified mailbox
Email Automation
Email Task Management
Knowledge Base
Live Chat
Push Notifications
Email Marketing
Email Sequences
Landing pages / Forms
File Management (DAM)
White-Label / OEM
Dedicated Server Option

No support tickets, but a personal customer experience.

Compared to Zendesk, a shared inbox in Helpmonks makes each of your customers feel like they have direct contact with your company. Apart from a great customer experience, it's your central hub for customer questions and requests.

Furthermore, it allows prioritizing, tracking, and collaboration internally with your team members. Moreover, every email in your team inbox provides context about the sender, including the entire history.

Learn more about our shared inbox

Helpmonks - integrated marketing automation
Helpmonks - email sequences

Email marketing included.

Data gathering is fine and all, but you can only make sales when you reach out to customers. That's why we have included a complete email marketing platform. With it, you can create distribution lists and send email newsletters to your customers with ease.

As a trustworthy all-in-one customer engagement platform, you will find that everything is integrated into an easy-to-use customer service software.

Learn more about our email campaigns

Pro-active automated customer messaging.

Not only a tool for selling but an entire email automation suite to create different drip campaigns to send automated emails.

You can use variables (tags) to create dynamic email templates for highly personalized email campaigns that get triggered based on your customers' behavior.

Learn more about email sequences

Lighting-fast search with AI for your knowledge base
Helpmonks - visual designer tool for email templates

Real conversational experiences.

Our Live Chat feature is included without any limitations. You can use the Live Chat widget on as many sites and support channels as you want with no chat agent limits.

Use proactive messages to engage your customers with personalized notifications and drive sales and customer engagement.

No matter wich channel your support agents have to support, with our customer support software and the chat widget installed, you can provide an outstanding customer experience without limits.

Learn more about our live chat

Knowledge base.

With Helpmonks you get more than just a shared inbox. That's why we bundle tools to make you successful, like a full features Knowledge base that you can use to create public or private sites.

Delight your customers with a lighting-fast search and a powerful live chat widget to provide instant help on any your websites.

Learn more about our knowledge base

Lighting-fast search with AI for your knowledge base
Analytics for search and most viewed pages in your knowledge-base

Get more, for less.

Helpmonks is an all-in-one customer engagement platform. It includes a shared inbox, knowledge base, CRM capabilities, email automation, and an entire email marketing platform.

Furthermore, Helpmonks is a (lot more) affordable than Zendesk. You can save up to 80% by switching to Helpmonks.

Learn more about our pricing

Best in class support from real people.

Helpmonks is a self-funded company. We're here to help you with anything you need. We're available via email and chat.

Furthermore, we're constantly improving our product. We release new features every week and we're always open to feedback.

Start your 30-days trial

Analytics for search and most viewed pages in your knowledge-base

Do you want to see how Helpmonks works?

Create a free account now or schedule a personal demo.

Helpmonks vs Others

Here are in-depth comparisons to other products which people migrate to Helpmonks from.

Helpmonks vs. Help Scout

Upgrade to Helpmonks and get more features for less money. Helpmonks is the modern alternative to Help Scout.

Compare Helpmonks to HelpScout
Helpmonks vs. Intercom

Sick of paying Intercom's high prices? Helpmonks is the reliable and affordable alternative to Intercom.

Compare Helpmonks to Intercom
Helpmonks vs. Frontapp

Got enough of overpaying? You are not alone. See why Helpmonks is the best alternative to Front.

Compare Helpmonks to Front
Helpmonks vs. Groovehq

Enjoy a superior, more mature platform with Helpmonks. Helpmonks is the best Groovehq alternative.

Compare Helpmonks to Groove
Helpmonks vs. Mailchimp

Do more than (over)pay with Mailchimp. Helpmonks includes a shared mailbox, knowledge base, and CRM capabilities.

Compare Helpmonks to Mailchimp
Helpmonks vs. Engagebay

Simpler to use, more affordable, and more powerful. Helpmonks is the best alternative to Engagebay.

Compare Helpmonks to Engagebay
Helpmonks vs. Zendesk

Helpmonks is the best alternative to Zendesk. Helpmonks is more affordable, easier to use, and more powerful than any other helpdesk system.

Compare Helpmonks to Zendesk
Helpmonks vs. Email Groups

Compared to Google Groups or a shared inbox in Outlook, Helpmonks is the better alternative with more powerful features and better team collaboration.

Compare Helpmonks to Email
Helpmonks vs. Team Outpost

Team Outpost was a shared inbox tool that was disolved. See why so many switched to Helpmonks as the alternative to a Outpost mailbox.

Compare Helpmonks to Team Outpost

Here's what you get with Helpmonks

We created Helpmonks to be the foundation for your customer engagement. Use it to collaborate with your team on customer service and marketing, increase sales, and create a hub for all customer interactions.

A shared inbox for teams

Shared inbox

The smart shared inbox solution for teams that demand more than just answering emails.

Email Marketing System

Email Marketing

A mighty email marketing platform to help you reach your customers and increase sales.

Email Sequences for sales

Email Sequences

Create automated follow-ups or send a series of emails with our email sequences.

CRM for emails

Email CRM

Manage contacts and companies and get the full (customer) picture at any point and any time.

Free knowledge base tool

Knowledge Base

Create public or internal doc sites with ease. Fully integrated with our live chat widget.

Live chat for website and in-app messages with push notifications

Live Chat

Real time customer support with live chat for your websites. Including smart push notifications.

Task management for emails

Task Manager

Powerful email task management for teams at your fingertips and always available.

File storage and file sharing for your team

File Sharing

One central space for all your attachments. Plus file management with a lighting-fast search.

Over 10 years in business.

Self-funded. No investors. No bullshit.

More than 3,000 customers worldwide.

Helpmonks - no bullshit customer engagement service

Growth starts with action

Empower your team and delight your customers.

Helpmonks - email management for small businesses