The #1 alternative to Intercom

Helpmonks is the preferred Intercom alternative with a (lot) more features. See why so many switch to Helpmonks and save up to 80%.

Helpmonks is the preferred solution among Intercom competitors.

Helpmonks unifies all your team communication in one place. It includes a shared mailbox, knowledge base, CRM capabilities, email automation, and an entire email marketing platform.

Furthermore, Helpmonks is a (lot more) affordable than Intercom. You can save up to 80% by switching to Helpmonks.

But don't just take our word for it. Below you'll find a comparison of Intercom vs. Helpmonks.

Intercom pricing

To be frank, Intercom's pricing is convoluted and not clear. You pay per seat and for people reached, i.e., users who received a message from you. Furthermore, you'll pay for add-ons and other "hidden" usages.

Nevertheless, here is an overview with some basic monthly prices we have found out from customers who switched to us.

Price Example with 5 users
Price per month$98$300+
Price Example with 15 users
Price per month$98$800+
Price Example with 25 users
Price per month$98$1500+
To keep it fair we took the price of the lowest plans of each vendor which might not provide access to all features.

Intercom vs. Helpmonks: Features compared

Intercom touts itself as a customer service solution but its core emphasis is based on a chat box. It lacks a powerful shared inbox, CRM capabilities, and tools to increase sales like email sequences and email marketing.

See for yourself how Helpmonks compares to Intercom's features below:

Unified mailbox
Email Automation
Email Task Management
Knowledge Base
Live Chat
Push Notifications
Email Marketing
Email Sequences
Landing pages / Forms
File Management (DAM)
White-Label / OEM
Dedicated Server Option

Customer service in one place.

Compared to Intercom you will find all your customer communication in one place.

At a glance find all chat messages, emails, or attachments from a customer. See if the customer responsed to your email marketing campaign and send an automated follow-up sequence with once click.

Learn more about our shared inbox

Helpmonks - integrated marketing automation
Helpmonks - email sequences

Email marketing.

Helpmonks comes with a full-blown email marketing platform. Send beautiful emails to your customers and leads.

Use our drag-and-drop visual designer to create beautiful email templates. No need to learn HTML or CSS. Just drag and drop your content and you're done.

Learn more about our email campaigns

Email automation.

Stay in touch with your leads automatically with email automation.

Create a series of emails for onboarding, nurturing customers over time, or to create a sales follow-up sequence.

Learn more about email sequences

Lighting-fast search with AI for your knowledge base
Helpmonks - visual designer tool for email templates

Live chat.

Helpmonks comes with a live chat widget that you can embed on your website. It's fully customizable and comes with a lot of features.

For example, you can set up rules to automatically assign chats to the right team member. Or you can set up a chatbot to answer common questions.

Learn more about our live chat

Knowledge base.

Helpmonks features a knowledge base that you can use to create public or private sites. Everything is fully customizable and you can add as many pages as you want.

Furthermore, it features a lighting-fast search and a powerful live chat widget to embed your knowledge base on any website.

Learn more about our knowledge base

Lighting-fast search with AI for your knowledge base
Analytics for search and most viewed pages in your knowledge-base

Get more, for less.

Helpmonks is an all-in-one customer engagement platform. It includes a shared inbox, knowledge base, CRM capabilities, email automation, and an entire email marketing platform.

Furthermore, Helpmonks is a (lot more) affordable than Intercom. You can save up to 80% by switching to Helpmonks.

Learn more about our pricing

Best in class support from real people.

Helpmonks is a self-funded company. We're here to help you with anything you need. We're available via email and chat.

Furthermore, we're constantly improving our product. We release new features every week and we're always open to feedback.

Start your 30-days trial

Analytics for search and most viewed pages in your knowledge-base

Do you want to see how Helpmonks works?

Create a free account now or schedule a personal demo.

Helpmonks vs Others

Here are in-depth comparisons to other products which people migrate to Helpmonks from.

Helpmonks vs. Help Scout

Upgrade to Helpmonks and get more features for less money. Helpmonks is the modern alternative to Help Scout.

Compare Helpmonks to HelpScout
Helpmonks vs. Intercom

Sick of paying Intercom's high prices? Helpmonks is the reliable and affordable alternative to Intercom.

Compare Helpmonks to Intercom
Helpmonks vs. Frontapp

Got enough of overpaying? You are not alone. See why Helpmonks is the best alternative to Front.

Compare Helpmonks to Front
Helpmonks vs. Groovehq

Enjoy a superior, more mature platform with Helpmonks. Helpmonks is the best Groovehq alternative.

Compare Helpmonks to Groove
Helpmonks vs. Mailchimp

Do more than (over)pay with Mailchimp. Helpmonks includes a shared mailbox, knowledge base, and CRM capabilities.

Compare Helpmonks to Mailchimp
Helpmonks vs. Engagebay

Simpler to use, more affordable, and more powerful. Helpmonks is the best alternative to Engagebay.

Compare Helpmonks to Engagebay
Helpmonks vs. Zendesk

Helpmonks is the best alternative to Zendesk. Helpmonks is more affordable, easier to use, and more powerful than any other helpdesk system.

Compare Helpmonks to Zendesk
Helpmonks vs. Email Groups

Compared to Google Groups or a shared inbox in Outlook, Helpmonks is the better alternative with more powerful features and better team collaboration.

Compare Helpmonks to Email
Helpmonks vs. Team Outpost

Team Outpost was a shared inbox tool that was disolved. See why so many switched to Helpmonks as the alternative to a Outpost mailbox.

Compare Helpmonks to Team Outpost

Here's what you get with Helpmonks

We created Helpmonks to be the foundation for your customer engagement. Use it to collaborate with your team on customer service and marketing, increase sales, and create a hub for all customer interactions.

A shared inbox for teams

Shared inbox

The smart shared inbox solution for teams that demand more than just answering emails.

Email Marketing System

Email Marketing

A mighty email marketing platform to help you reach your customers and increase sales.

Email Sequences for sales

Email Sequences

Create automated follow-ups or send a series of emails with our email sequences.

CRM for emails

Email CRM

Manage contacts and companies and get the full (customer) picture at any point and any time.

Free knowledge base tool

Knowledge Base

Create public or internal doc sites with ease. Fully integrated with our live chat widget.

Live chat for website and in-app messages with push notifications

Live Chat

Real time customer support with live chat for your websites. Including smart push notifications.

Task management for emails

Task Manager

Powerful email task management for teams at your fingertips and always available.

File storage and file sharing for your team

File Sharing

One central space for all your attachments. Plus file management with a lighting-fast search.

Over 10 years in business.

Self-funded. No investors. No bullshit.

More than 3,000 customers worldwide.

Helpmonks - no bullshit customer engagement service

Growth starts with action

Empower your team and delight your customers.

Helpmonks - email management for small businesses