Helpmonks is the modern way to collaborate with your team on customer emails. We unified all the apps you need to engage with your customers in one platform.
The Problem: Your team juggles a shared inbox tool, a separate email marketing platform, a live chat widget, and maybe a CRM — all from different vendors. Nobody has the full picture of a customer, replies get duplicated, and context is lost between tools.
The Impact: Support agents waste 30 %+ of their day switching between apps. Marketing sends campaigns to customers who just filed a complaint. Leads fall through the cracks because the CRM is always out of date. The monthly bill for all these tools? Easily $500–$1 000+.
How Helpmonks Solves This: Instead of stitching together five separate products, Helpmonks gives your team one platform for shared inbox, email campaigns, sequences, live chat, knowledge base, and CRM. Every customer interaction lives on one timeline. Assign, collaborate, automate — all in one place.
Want to see what's included? Explore all features, then check pricing.
The Problem: Customer emails slip through the cracks because nobody knows who's handling what. Two people reply to the same message while another sits unanswered for days.
Helpmonks Solution Every email in the shared inbox gets a clear owner. Assign conversations, see who's working on what in real-time, and never double-reply or miss a message again.
Result Zero missed emails. Average first-response time dropped from 8 hours to under 30 minutes.
Try It Free →The Problem: Shared inbox, email marketing, live chat, knowledge base — each on a separate subscription with a separate login. Data doesn't sync, and the bill keeps climbing.
Helpmonks Solution Helpmonks unifies everything — shared inbox, email campaigns, sequences, live chat, knowledge base, and CRM — in one platform.
Result One login, one bill. Teams save 40–70% compared to stitching together separate tools.
See Pricing →The Problem: Important context lives in personal inboxes. When someone is sick or leaves, the team loses the entire conversation history with that customer.
Helpmonks Solution All conversations live in a shared, searchable archive. Notes, tags, and full contact history are visible to the whole team — no forwarding required.
Result Complete audit trail for every customer. New team members get full context from day one.
Learn More →The Problem: Support sees a frustrated customer, but marketing just sent them a sales campaign. The CRM is out of date, and nobody has the full picture.
Helpmonks Solution Helpmonks connects your CRM, marketing, and support in one place. See every interaction — support tickets, campaign opens, chat messages — on a single contact timeline.
Result 360° customer view. Marketing suppresses unhappy contacts automatically. Support sees campaign context instantly.
View Features →Whether you’re a growing startup, support team, or marketing department, we’ll show you exactly how Helpmonks fits your workflow.
We created Helpmonks to be the foundation for your customer engagement. Use it to collaborate with your team on customer service and marketing, increase sales, and create a hub for all customer interactions.
The smart shared inbox solution for teams that demand more than just answering emails.
A mighty email marketing platform to help you reach your customers and increase sales.
Create automated follow-ups or send a series of emails with our email sequences .
Manage contacts and companies and get the full (customer) picture at any point and any time.
Create public or internal doc sites with ease. Fully integrated with our live chat widget.
Real time customer support with live chat for your websites. Including smart push notifications.
Bring engineers, managers, contractors, and other occasional collaborators into customer conversations without purchasing more seats.
Competitor pricing example is illustrative and may change.
With Helpmonks we unified all the email apps you need to collaborate with your team and engage with your customers. Quickly assign emails to your team members, add notes, and collaborate behind the scenes. Leverage the power of workflows to automate repetitive tasks.
By using Helpmonks, you get an advanced email management out of the box. The moment you start using Helpmonks, the system starts to learn from your actions and will suggest the best way to handle your emails. You can also create your own workflows to automate repetitive tasks. See how our email management software works.
All your emails, attachments, notes, customer data, and more are indexed and searchable. Find anything in seconds. No more searching through your email client or shared folders. All your data is at your fingertips at any time. See how our shared inbox works.
Helpmonks includes a powerful email marketing platform that is integrated into your shared inbox. Create email campaigns , send email sequences, and track your email marketing performance. All in one place.
Create a series of emails for onboarding, nurturing customers over time, or to create the ultimate sales follow-up sequence. You can create your email sequences within your team inbox and it will send out timely emails for you. It's like magic. See how email sequences work.
Create landing pages for your email campaigns and grow your mailing list. Helpmonks will host your landing pages for you or you can use a custom form to embed into your website or online store. No need to use a third-party service. Learn more about landing pages.
Helpmonks includes a powerful Knowledge Base that is integrated into your shared inbox. Create a Knowledge Base for your customers and let them help themselves. You can also use the Knowledge Base internally to document your processes and procedures. Combined with the live chat widget, you have a powerful customer engagement platform that can be embedded into any website.
Leverage our live chat widget to engage with your customers in real-time. The live chat widget is fully customizable and can be embedded into any website. You can also use the live chat widget to engage with your customers in your Knowledge Base. Learn more about the live chat widget.
Our Email CRM is integrated into your shared inbox and allows you to manage your contacts and companies. You can also use the Email CRM to create email lists for your email campaigns, look up all the customer interactions and more. Learn more about the Email CRM.
Compare Help Scout and Front alternatives by testing real email workflows, including ownership, handoffs, follow-ups, and customer history. Helpmonks may suit teams centered on shared email, but verify required channels, integrations, reporting, and service targets before switching.
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Compare Helpmonks, Help Scout, and Front by testing real conversations, handoffs, customer history, SLA needs, and automation. The article offers a scorecard approach and recommends confirming each workflow in the plan you're considering.
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Help Scout is a natural starting point for teams focused on support conversations, while HubSpot may suit teams tying service to a broader customer platform. Test both with real workflows for ownership, handoffs, collaboration, and customer context.
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Prevent duplicate customer emails by assigning one owner before drafting, coordinating input through internal notes, and making handoffs explicit. Before sending, check the assignment, conversation history, and latest updates to confirm you are the person responsible for replying.
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Missive's free tier stays available, but its 15-day conversation-history window may not suit teams that need a lasting shared record. A 2026 analysis reports paid plans starting at $14 and a five-user entry-tier cap; verify current pricing and retention terms.
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Build email sequences on a canvas, route contacts by opens, clicks, and replies, and see where every recipient stands.
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Unlimited users. Shared inbox pricing. One place for customer context.