Helpmonks is the modern way to collaborate with your team on customer emails. We unified all the apps you need to engage with your customers in one platform.
The Problem: Your team juggles a shared inbox tool, a separate email marketing platform, a live chat widget, and maybe a CRM — all from different vendors. Nobody has the full picture of a customer, replies get duplicated, and context is lost between tools.
The Impact: Support agents waste 30 %+ of their day switching between apps. Marketing sends campaigns to customers who just filed a complaint. Leads fall through the cracks because the CRM is always out of date. The monthly bill for all these tools? Easily $500–$1 000+.
How Helpmonks Solves This: Instead of stitching together five separate products, Helpmonks gives your team one platform for shared inbox, email campaigns, sequences, live chat, knowledge base, and CRM. Every customer interaction lives on one timeline. Assign, collaborate, automate — all in one place.
"I didn't see that email — I thought you replied?"
The Problem: Customer emails slip through the cracks because nobody knows who's handling what. Two people reply to the same message while another sits unanswered for days.
Helpmonks Solution Every email in the shared inbox gets a clear owner. Assign conversations, see who's working on what in real-time, and never double-reply or miss a message again.
Result Zero missed emails. Average first-response time dropped from 8 hours to under 30 minutes.
The Problem: Shared inbox, email marketing, live chat, knowledge base — each on a separate subscription with a separate login. Data doesn't sync, and the bill keeps climbing.
The Problem: Important context lives in personal inboxes. When someone is sick or leaves, the team loses the entire conversation history with that customer.
Helpmonks Solution All conversations live in a shared, searchable archive. Notes, tags, and full contact history are visible to the whole team — no forwarding required.
Result Complete audit trail for every customer. New team members get full context from day one.
"Our marketing emails and support inbox don't talk to each other"
The Problem: Support sees a frustrated customer, but marketing just sent them a sales campaign. The CRM is out of date, and nobody has the full picture.
Helpmonks Solution Helpmonks connects your CRM, marketing, and support in one place. See every interaction — support tickets, campaign opens, chat messages — on a single contact timeline.
Result 360° customer view. Marketing suppresses unhappy contacts automatically. Support sees campaign context instantly.
We created Helpmonks to be the foundation for your customer engagement. Use it to collaborate with your team on customer service and marketing, increase sales, and create a hub for all customer interactions.
A new and modern way for your team to work together
With Helpmonks we unified all the email apps you need to collaborate with your team and engage with your customers. Quickly assign emails to your team members, add notes, and collaborate behind the scenes. Leverage the power of workflows to automate repetitive tasks.
Smart email management
By using Helpmonks, you get an advanced email management out of the box. The moment you start using Helpmonks, the system starts to learn from your actions and will suggest the best way to handle your emails. You can also create your own workflows to automate repetitive tasks. See how our email management software works.
Find everything
All your emails, attachments, notes, customer data, and more are indexed and searchable. Find anything in seconds. No more searching through your email client or shared folders. All your data is at your fingertips at any time. See how our shared inbox works.
A faster and better way for email marketing
Helpmonks includes a powerful email marketing platform that is integrated into your shared inbox. Create
email campaigns
, send email sequences, and track your email marketing performance. All in one place.
Email Sequences
Create a series of emails for onboarding, nurturing customers over time, or to create the ultimate sales follow-up sequence. You can create your email sequences within your team inbox and it will send out timely emails for you. It's like magic. See how email sequences work.
Landing Pages
Create landing pages for your email campaigns and grow your mailing list. Helpmonks will host your landing pages for you or you can use a custom form to embed into your website or online store. No need to use a third-party service. Learn more about landing pages.
A smarter way to engage with your customers
Helpmonks includes a powerful Knowledge Base that is integrated into your shared inbox. Create a
Knowledge Base
for your customers and let them help themselves. You can also use the Knowledge Base internally to document your processes and procedures. Combined with the live chat widget, you have a
powerful customer engagement platform
that can be embedded into any website.
Live Chat
Leverage our live chat widget to engage with your customers in real-time. The live chat widget is fully customizable and can be embedded into any website. You can also use the live chat widget to engage with your customers in your Knowledge Base. Learn more about the live chat widget.
Email CRM
Our Email CRM is integrated into your shared inbox and allows you to manage your contacts and companies. You can also use the Email CRM to create email lists for your email campaigns, look up all the customer interactions and more. Learn more about the Email CRM.
