12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowThe Helpmonks team is working a lot on improving and enhancing Helpmonks. If you follow us on Twitter, you will see those updates, too. However, from now on, we will also publish a monthly release note here.
Without further due, here is what’s new in Helpmonks for March 2019.
March was dominated by a lot of changes to our infrastructure. We expanded our database cluster with more servers, added more mail servers, and made sure that just about every part of our system is fault-tolerant, i.e., if a server would go offline another one takes over.
Due to significant changes in our infrastructure as outlined above, the Helpmonks team was mostly occupied with testing everything and making sure that Helpmonks runs optimized. Nevertheless, we’ve added a couple of improvements. These are outlined below:
This is it for now. However, please check out the public Helpmonks RoadMap where we post updates and our progress almost daily.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
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