12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowAs 2018 winds down, and the Helpmonks team has some more time to finish up new features, we wanted to let you know that there is now a convenient short URL available for your email conversations in your Helpmonks shared inbox.
You can access the short link by clicking on the new “share URL” icon at the top of the conversation. Doing so will reveal a small window with the short URL which you can copy and share with your other team members. To make the URL as short as possible, we also registered a new domain, i.e., hmgo.to. Hence, your URL will be something like http://hmgo.to/Xds53w
Adding more and more convenient functionalities is the result of the direct feedback from you, our customers. As always, we love to hear what you think.
As mentioned above, we are working on some exciting new features to make your work in your shared mailbox even easier. Some of these are the Team / Workgroup functionality and a brand new dashboard.
See why so many companies switch from their Helpdesk solution or email groups to a collaborative email platform like Helpmonks.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowEmail delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowGoogle Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
Read nowAutomated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
Read nowEmpower your team and delight your customers.