Helpmonks Blog
Articles on our products, customer experience, customer service and business growth.
More power for your Helpmonks dashboard
When we introduced the new dashboard in Helpmonks many of you liked the concept of being able to see everything at once. This update takes the dashboard even further. Enhanced email panel options At the heart of the dashboard are the two panels that show you emails that are assigned…
Features and enhancements that were added to Helpmonks in February 2019
Since the beginning of 2019, we’ve been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the…
How we solved outages and performance issues in Helpmonks
At the end of March 2019 and until the middle of April 2019, we experienced outages and performance issues in Helpmonks. What follows is a report of what happened and how we solved it. Performance issues were caused because we moved our core database to a new cloud provider with…
Maintenance over the next few weeks
In the last few months, we’ve seen Helpmonks growing a lot. The Helpmonks growth means that we are in need to extend our infrastructure. While we already deploy the best practices for an always-on service, we think we can do more. After a thorough examination of all our options for…
Helpmonks Update: Things we’ve added in the recent weeks
We’ve been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most notable ones: User settings There is now an account-wide setting available to set the expiration time for your users. Also, we’ve added a permission setting…
New in Helpmonks: Global compose button, Dashboard enhancements and other updates
Helpmonks is for ourselves an indispensable tool; hence we keep on tweaking, experimenting, enhancing, and (hopefully) make it on the way your favorite team email collaboration product. Here is what we’ve updated recently: New global compose button Since the new Dashboard was released, there was no direct way to write…
Postmortem on the incoming email delay issue on January 24th and 25th, 2018
Last Thursday morning on January 24th and Friday morning on January 25th, incoming emails to all Helpmonks mailboxes were delayed by two hours, respectively on the 25th for up to four hours. The root cause was that we a recent update to the “message id” of an email (each email…
New in Helpmonks: Variables and attachments in saved-replies and auto-reply
Hot on the heels of the brand new Dashboard in Helpmonks, we are announcing that you can now add dynamic variables, inline images and attachments to the saved-replies and the auto-reply. Furthermore, we’ve added additional variables for the signature. The available variables are the email address, first name, last name,…
A big update for Helpmonks: a new Dashboard and a unified view
Our mission here at Helpmonks is to help our customers to get their email workflow done most efficiently. To that end, we are very excited to introduce a brand new Dashboard today that lets you see all your emails from across all your mailboxes in a unified view. Furthermore, you…
New in Helpmonks: A convenient short URL for your email conversations
As 2018 winds down, and the Helpmonks team has some more time to finish up new features, we wanted to let you know that there is now a convenient short URL available for your email conversations in your Helpmonks shared inbox. You can access the short link by clicking on…
New in Helpmonks: More insight into your conversations and user performance
Having conversations over email is one of the most common forms how people from all nations communicate with each other. For companies of all kinds, an email is an essential tool to sell their services and products or to support their customers. Here at Helpmonks, the collaboration email platform of…
New in Helpmonks: Companies are automatically created for you
Companies — a unique feature of Helpmonks — is one of the favorite features of our customers. With companies, you have a complete overview of all the users of a company with its entire email history. The options to create companies in Helpmonks is one of those features that helps you get more insight…
New in Helpmonks: Remove customer records
Helpmonks’s customer records is a central place where we store the record of each customer that emails any of your shared mailboxes. From here you can add the customer to a company or see the history of the customer. Since Helpmonks first launched, the customer records could never be removed.…
New in Helpmonks: IMAP syncing for outgoing message
We just released an exciting new feature for Helpmonks — IMAP syncing for outgoing messages. What this means, is that every new message or reply in Helpmonks will be synced to your mail server. As Helpmonks works with forwarding an email from your shared inbox on the mail server to…
You can now use your Helpmonks mailboxes as an email archive
We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive. The settings to use a mailbox as an Archive can be found in the Mailbox Settings. When this setting is enabled, the mailbox emails processed for the mailbox will be collected, however,…
