New architecture now online
As mentioned in my last post , we've seen a considerable growth in the last few months and have invested in new architecture which we just activated today. W
Read nowThe Helpmonks Blog
Tips, tricks, and best practices, on customer communication, customer engagement, shared inboxes, knowledge base, live chat, email marketing, email automation, and more.
Expanding our infrastructure
Helpmonks definitely hit a nerve as a collaborative email platform keeps growing, so has the demand on our server infrastructure. In the last few weeks and d
Read nowRazuna in a Docker container
I'm happy to announce that I just published the Razuna Docker script for Razuna v.1.8.x to our Razuna Github repository. You can download the script at https
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Get your signatures going with images
We are very please to let you know that we have just pushed one of the most requested features to Helpmonks —having signatures with images! Images can be add
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Now available: CC or BCC your replies
Here is a new feature that many of you have requested —you can now message another email address, via CC or BCC, on any outgoing message. However, instead of
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Color your labels
We are very excited to announce that you are now able to add colors to your labels in Helpmonks . Additionally, we've made it easier to add labels to your em
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Updated Workflow
Just a quick note, on a rather important update to the workflow. We enhanced the workflow so that you can now enter any email address to be matched. Previous
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A slew of updates
We've been very busy here at Helpmonks to make your shared inbox better every day. Here are some of the latest enhancements to bring your team email to the n
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You can now import users
As Helpmonks is growing we constantly explore how to make it easier for our customers to use Helpmonks. One of those time savers has just been made available
Read nowRazuna 1.8.2 is now available
Razuna 1.8.2 and the latest version of the search server is now available. Razuna 1.8.2 contains these important changes: -----------------------------------
Read nowSet a default assignee on replies
We are happy to announce another feature that was requested by our customers — the option to set the default assignee on replies. Setting a default assignee
Read nowSome updates
Today we pushed a few updates to the Helpmonks platform. Some of these are direct user requests. Here is the list of changes: * Enabled search for custom fie
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Drafts, drafts, drafts
We're excited to announce that we released “Drafts” today. Drafts, as the name implies, autosaves your replies in Helpmonks and lets you easily return to the
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My travel hacks
Update 2018: After having received over a thousand upvotes on Quora and being featured in newspapers, my post below was removed on Quora (without given a rea
Read nowRazuna 1.8.1 maintenance release
Razuna 1.8.1 and the Razuna Search Server 2.1 is now available. This is a maintenance release for all previous versions and we strongly encourage you to upda
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Custom Fields are here!
Today is a big day here at Helpmonks as we've just released one of the most requested features – Custom Fields. With custom fields you can store relevant dat
Read nowWhat should we build next?
Here at Helpmonks we value our customer's requirements above anything else. While this might be a marketing slogan for some, we take this seriously and there
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Small update for company users
While we are on our way to open up Helpmonks to broader integration (Zapier, Custom Fields, Custom Application, etc.) here is a small new feature that some o
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It's here: Change the TO on any conversation
We are excited to announce that one of the most requested options is finally available in Helpmonks , i.e. you can now change the “TO” in the web app itself.
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Making adding new labels easier
Many of our customers use labels to further categorize their team emails. As labels are not bound to a user, but to the whole shared inbox . As labels are fr
Read nowPerformance improvement for your emails
We just pushed an update to our Helpmonks servers that increases the rendering of all emails by 20% – 40%. Furthermore, you should see that your HTML emails
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United and Star Alliance
Update: United responded to this and I've posted their reply at the end. Being a 1k United member has its perks. You get free economy plus seating, six globa
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Send a new message from your shared inbox in your email client
So far, you had to use the Helpmonks web app with the new “#new” command to create the new message. For example, to send a new message coming from your mailb
Read nowMore power to email forwarding in Helpmonks
As of immediately, any email you forward to a Helpmonks shared inbox will parse the header and will set the TO address to the email address you received the
Read nowEnabling SSL for all on our hosted platform
Back in 2008 when we started with the Razuna hosted platform using SSL was a unique option. Something we felt justified to ask our customers to pay an additi
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Tools I use - Laptop
I recently moved back to an Apple laptop after my experience with the XPS13 and Linux with the Retina display. I know what some of you might say, after all t
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Why workflows will change your team's email habits
Helpmonks . Harry wants to automatically assign emails with a subject containing “bow” to Denise McCort, and add a note to them as well. Using a workflow all
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Schedule Emails
We are very excited to announce that “Reminders” — one of my favourite feature — is now available in Helpmonks. Add a reminder to an email and don't lose tra
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How Helpmonks plugins make your team happy
Recently we noticed many of our competitors and partners are talking about email management, and how their email solutions integrate with their client's work
Read nowRazuna 1.8 Release Candidate (RC) 2 now available
Following on the heels of last months Razuna 1.8 RC 1 release and take it for a spin. You can rea
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Your workflow just got powered up
We are extremely excited to bring another great update to our Helpmonks platform . This time to the already powerful workflow's to handle your team email flo
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New option: default status for replies
I'm excited to announce that we just added a new option for each mailbox, that is, we now have a “default status” that is automatically set when you reply to
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Change your subject
It has been a long time coming, but as of immediately you have the option to change the subject of any email conversation in Helpmonks. While this is not a “
Read nowRazuna 1.8 RC1 (Release Candidate) is ready
It gives me great pleasure to announce that Razuna 1.8 RC1 is now available to the general public. This is the first release candidate, meaning we deem this
Read nowSLA and company editing received some love today
One of the best kept secrets of Helpmonks . Today we are pleased to let you know that we enhanced the use of SLA's and interacting with companies. Here are t
Read nowA quote from 1986 that is more powerful today than ever
> This is our world now… the world of the electron and the switch, the beauty of the baud. We make use of a service already existing without paying for what
Read nowThe scary “The system is running in low-graphics mode” error message
The scary “The system is running in low-graphics mode” error message So, after moving from Mac to Windows to Linux , I went on a crusade to find the perfect
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Linux and "The system is running in low-graphics mode" error
So, after moving fromMac to Windows to Linux , I went on a crusade to find the perfect Linux Desktop Environment. I originally installed Ubuntu 15.04 and qui
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A few updates to Helpmonks
We've been hard at work here at Helpmonks and released a few updates that will enhance how you work with your customer emails. Overview of attachments Many o
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Who said the Linux desktop is dead?
I recently moved from Mac OS X and a MacBook Pro 13 Retina to Windows 8.1 running on a Microsoft Surface Pro 3. While the Surface Pro 3 is a beautiful machin
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New editor brings option to add attachments and inline images
It's been a while since we've posted an update here, but the Helpmonks team has been incredibly busy bringing you all kinds of enhancements. To that end, we
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Practical tips how to survive any conference
Conferences are a fun place, great to learn new topics and to meet new people. Yet, for me they also take up a lot of energy and sometimes they can be a bit
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New workflow added to further control the flow of your team emails
In today's Helpmonks will check any incoming email from customers for the matching condition and will execute the set actions. All
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European Patent Office (EPO) uses Razuna to handle press media
I often rant about the benefits of using the Razuna API to extend the functionality to other systems. Recently the European Patent Office went live with a DA
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How to export metadata from Razuna DAM
At our last webinar , which we incidently do for free every Tuesday at 11 am est, I had a few questions about manipulating metadata. You can manipulate them
Read nowHow to format a USB Mac drive in Windows
So, I “officially” moved from Mac to Windows and got myself a Surface Pro 3 (wonderful machine), more on my move to the Surface Pro 3 in another post, though
Read nowHelpmonks can notify your Slack channels now too
We are excited to announce that the Helpmonks Slack integration the Slack plugin will notify you of incoming emails in your prefered channel automatically. S
Read nowHelpmonks selected to join Joyent's node.js incubator program
We are proud and honored that Helpmonks as it is completely build in node.js and leverages every aspect of node.js. Node.js is critical to the success of Hel
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All-in-one Customer Engagement Software
Everything for sales, marketing, and support
Shared Inbox
Email CRM
Email Campaigns
Email Sequences
Live Chat
Push Notifications
Knowledge Base
File Server
Try it for freeProduct updates
Introducing Magic Links for passwordless login
The Magic Link login process provides a seamless experience and allows for effortless login. You can now use Magic Links to log in to your Helpmonks account.
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Major design changes and performance updates
This release includes many product improvements and updates, which is part of our commitment to continuous product improvement and user feedback.
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Now available: EU data center
We are pleased to inform you about our latest service update. As part of our expansion plans for our email management, a EU data center for email hosting is now available
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New in Helpmonks: Retention policies
We are excited to share that we have recently implemented Retention policies in Helpmonks. Retention policies allow to automatically remove conversations based on time.
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New in Helpmonks: Public links and vCards for Contacts
We have some exciting news to share with you. You can now share your email conversations with others and easily download contact information in vCard format.
Read moreHelpmonks updates, Nov. 16th, 2023
This Helpsmonks update includes several enhancements and bug fixes we released over the last couple of weeks.
Read moreHelpmonks updates, Nov. 10th, 2023
We continue to improve Helpmonks. Here are the most recent updates with fixes for real-time email services, email marketing, and more.
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