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Read nowWe’ve been very busy here at Helpmonks to make your shared inbox better every day. Here are some of the latest enhancements to bring your team email to the next level.
Better way to manage those attachments
Many of our customers are receiving and sending hundreds of attachments a day. To help make the attachments easier to find we’ve updated Helpmonks so that your attachments are shown in a convenient drop-down menu. Additionally, we display each unique file one time, even if it was attached to multiple replies.
Enhancement to the email listing views
We changed the email listing view a bit. We now give more emphasis to the subject itself and have moved the labels to the bottom of the list item.
Also, the link to the message is now a “conform link”, i.e. a standard link enabling users to copy the link or open the it in a new window/tab.
On top of that, we now show the same list view in all email listings and have added the status to all lists (in search, etc.).
Changes to coloring
Many of our customers wanted to have more distinction between an email reply and comments, especially while composing. We paid respect to those requests now and have added a background color to the editor to clearly show when you’re adding a comment. The comments color has been updated to match this.
We also changed the color of emails for SLA customers and when an SLA is overdue.
Miscellaneous enhancements and fixes
In addition to the above changes here are some minor ones:
All the above updates have already been pushed to our servers and are available to all Helpmonks users.
As always we like to thank all of our customers (new and existing) for their valuable feedback. Many of the above enhancements were direct requests from you.
Looking to improve your team email management with a shared inbox?
Join the over 1000 customers and the next revolution in shared inbox management and create a free account on https://helpmonks.com today. Don’t fight email anymore, but start managing it the smart way.
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