![why](/static/img/x1mno0Ukhc-600.jpeg)
We’ve been hard at work here at Helpmonks and released a few updates that will enhance how you work with your customer emails.
Overview of attachments
Many of our customers get a lot of attachments with their emails. While you can now also send attachments within Helpmonks, you now also have a overview of all attachment within a conversation.
![](/static/img/a-few-updates-to-helpmonks/a36d3-0rzv_ugpr5x1lswgo.png?w=770)
As all replies go to your shared inbox address, it might become confusing who you are replying to. Therefore, we just added a explanation header to the internal Helpmonks notification email outlining where your reply is going to.
![](/static/img/a-few-updates-to-helpmonks/46740-0uw9lgo0ncyhw_4xb.png?w=770)
Last but not least, Helpmonks is drastically growing. To that end, we have been working very hard to improve the performance of our Helpmonks servers. You should see a much faster response now.
We hope that you like these changes. As we continuously work on improving Helpmonks, I’m sure you will soon see some more changes.