The custom fields plugin just became more useful
One of our most used and one of my favorite plugins for Helpmonks is the Custom Fields plugins. With the custom field plugin, you can add any additional info
Read nowThe Helpmonks Blog
Tips, tricks, and best practices, on customer communication, customer engagement, shared inboxes, knowledge base, live chat, email marketing, email automation, and more.
Things we've added in the recent weeks
Once again, we've been busy here at Helpmonks . Just like with LiveChat, you will receive chat transcripts and offline messages in your mailboxes. Tracking L
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New in Helpmonks: Mentions
Mentions are finally available in Helpmonks . Mentions allow you to create a note and only notify the people that you deem relevant to the conversation. To m
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New features empowers Helpmonks users with customization
At Helpmonks, we're huge believers that we don't live in a one-size-fits all world. As such, we've designed our powerful suite of collaborative email to be a
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New in Helpmonks: Zapier
We are happy to announce our latest update —the Helpmonks-Zapier app. We are very excited about the Helpmonks-Zapier app as it is much more than a simple “in
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The next step in the Helpmonks email platform journey
2017 was an incredibly exciting year for us here at Helpmonks. We saw our platform evolve manifold, and many of you became devoted customers. From the beginn
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New in Helpmonks: Adding attachments and images to notes
Welcome to 2018! We have many enhancements and features planned for this year. More on this in another post. For now, we are kicking off, 2018 with one of th
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Announcing White-label and IP access restriction
As mentioned when we released our new website and new plans , we are hard at work to bring all the features of our new “Go further” plan. Today, we are excit
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Introducing a new website, new plans, and new plugins
We are incredibly excited to finally share with you what we have been working on for the last few months —a new website , and our automated marketing eng
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How to make shared email management painless
We've talked before about the pains of email collaboration , we're all about relieving your headaches. Here's three ways we work to make shared email managem
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Announcing Razuna 1.9.5
As outlined in my last post . Today, I'm thrilled to announce the immediate availability of Razuna 1.9.5. Razuna 1.9.5, despite the small increment in the ve
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Can a shared inbox actually make you happier?
Happiness — that is the range of emotions make up the emotional state of being happy — is an evolutionary adaptation, according to evolutionary psychologists
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New in Helpmonks: Summary of assigned emails and detail view enhancements
We just released two exciting new updates for Helpmonks — a summary of assigned emails and emails in the conversation view are now collapsible. Summary of as
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A long awaited update about Razuna
It's been a while since I have last written on here. I sincerely apologize for the radio silence. We've had to change some things within our company (I'll wr
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Email is killing your team. Here's how to save it.
Raise your hand if you hate email. Keep your hand raised if you hate work email. Now keep your hand raised if you have ever managed a shared inbox or a team
Read nowNew in Helpmonks — October 2017
The last few weeks have been busy here at Helpmonks . We all gathered for a team meeting in Germany, spent a great time together and also managed to release
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Four signs you need an email management system
Imagine this: It's Monday morning and you're pulling into the office, refreshed and raring to go. After grabbing some coffee and chatting with coworkers abou
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Announcing new reports in Helpmonks
As Helpmonks continues to grow ). Today, we are excited to announce the availability of new reports in Helpmonks. More insight and a brand new user detailed
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New in Helpmonks: Merge and link conversations
Good news. You can now merge conversations in Helpmonks . Also, there is an option to link to other email conversations. With merging and linking you now hav
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MySQL: Specified key was too long; max key length is 767 bytes
I just ran into this issue while setting up a new client server with MySQL 5.6, well, Percona 5.6 in my case. It looks like one has to explicitly allow long
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Filter emails by an assignee
Many of our customers have been asking for this, and we are happy to make this feature now available —the option to filter emails by an assignee. The option
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Changes to the notifications
We are hard at work this summer on a wide variety of improvements for Helpmonks. We've added 2-Step Verification to only name a few. Today we've re-designed
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What's new in Helpmonks
We've made lots of enhancements to Helpmonks was to be able to use dynamic variables in your signatures. We are happy to announce that this is now available
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New in Helpmonks: Collision Detection
We are very excited to announce that the #1 requested feature for Helpmonks , you will now see a status when someone is viewing a conversation which is also
Read nowNew in Helpmonks: Create an individual user signature for each mailbox
Here is another feature that many Helpmonks users requested —the option to create different user signature per mailbox. With this new option, our users are n
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2-Step Verification is here
We are excited to announce that 2-Step Verification a.k.a Two-Factor Authentication is now available to all customers of the Helpmonks hosted . While the dig
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More options for your emails
Lots of things are going on here at Helpmonks . Here are some of the latest product updates to Helpmonks. Composing a new email shows the user information to
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Several Helpmonks updates that will help you and your team to work faster
Over the last few weeks, we've made several updates to Helpmonks . Some are new options, and some are changes to the user interface of Helpmonks to help you
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A word on your privacy and security at Helpmonks
Recently, we've been hearing more about data breaches and also of companies not taking enough care of their customer data. Maybe even more upsetting is that
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New in Helpmonks: Open Tracking
We are excited to announce a feature that many of our customers have asked for — the possibility to see when a recipient has opened your email, a.k.a open tr
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New in Helpmonks: More options when you reply or compose a new message
We've been very busy lately here at Helpmonks and I'm happy to announce a few new features today. Action after a reply The option to either “stay in the curr
Read nowNew in Helpmonks: Mark messages as answered/unanswered
As Helpmonks is a system to collaborate on team email conversations the “read” and “unread” behavior is a bit different from your email client. It doesn't he
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New in Helpmonks: Color your mailboxes
The benefit of a system like Helpmonks is that you and your team have full transparency over all incoming email conversations, including a 360-degree insight
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New in Helpmonks: New dashboard
We've been working hard the last few weeks to re-design the Helpmonks dashboard. As the dashboard is the first thing you see when you sign in to Helpmonks, w
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Activity stream and notification panel
It's been a while since we've had a chance to write on here. We've been working hard to build the next great destination for email collaboration . The surge
Read nowNew in Helpmonks: Interface updates, plus easy navigation between messages
Over the last few days, we've made several small updates to the Helpmonks interface . Now, we've also added the ability to navigate quickly through your mess
Read nowNew in Helpmonks: Enhanced options for forwarding emails
We just released a very exciting update for Helpmonks — the option to include all attachments (or not) upon forwarding an email. In addition, you can now als
Read nowSupport for Proprietary winmail.dat Files in Helpmonks
We just pushed an update to our Helpmonks servers that supports parsing of winmail.dat files. Windmail.dat files is a proprietary attachment format that is u
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Battle Spam Emails with New Options
We just released another feature for Helpmonks —enhanced options to battle spam emails. With our new spam options, you can define a “ blacklist” and check fo
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Introducing Real-time Desktop Notifications and Mailbox Refresh
Whether reminding you of a conversation, helping you with your sales emails or building a transparent mailbox service for your whole team, Helpmonks is makin
Read nowFrom Mac to Linux: Web Development with Linux
As I promised to write more about my experience with Linux as my replacement for a Mac, here is my experience with developing web apps on Linux. It's almost
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New in Helpmonks: Get notified when no one replies to an email
The Helpmonks Team has been very hard at work and we are super excited to share with you our newest feature —The ability to be notified when when an email re
Read nowLinux has replaced my Mac
I've been trying for years to replace my Mac centric development work-flow with Linux. I've written before that I switched to a Dell Xps13 in order to use Li
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Overhauled responsive mobile experience for Helpmonks
We know that many of our customers use Helpmonks on their mobile devices. While we do not have a native application yet (we are planning to release something
Read nowNew in Helpmonks: Fixing the auto-reply war
In general, auto-replies are a good thing, as it can let a sender know if you are out-of-the-office. Auto-replies for a shared mailbox are also a good thing,
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New in Helpmonks: Print conversation or individual messages
We are excited to let you know that we have added one of the most requested features for Helpmonks —the ability to print emails. By clicking on the print ico
Read nowChanges and updates to the Helpmonks API
We just pushed a new release to our Helpmonks servers which contains the following updates to the API: 1. The return data format has changed The updated API
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Signatures now visible inline
With Helpmonks we wanted to create a simple and distraction free application for your team emails. From the beginning we put our energy into making “things a
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