Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
How to delegate tasks right from your shared inbox
How to delegate tasks right from your shared inbox

As the year comes to an end, you might be looking into how to organize and delegate your team emails in your shared inbox more efficiently or, in general, want to tame the never-ending flow of emails finally. To that end, we recently introduced the To-Do Manager for shared mailboxes…

Introducing To-Do lists for your teams in Helpmonks
Introducing To-Do lists for your teams in Helpmonks

We are incredibly excited to introduce To-Do lists for teams for your Helpmonks shared inbox. To-Do lists for teams is the next step in empowering our customers to get more done in a shorter time. With the To-Do Manager, you can assign a specific To-Do to another team-member without assigning…

New in Helpmonks: Set where to go next for actions
New in Helpmonks: Set where to go next for actions

Navigating your emails in your Helpmonks shared inbox just became more comfortable – you can now determine “Where to go next” after an action, e.g., set a reminder and stay on the page, or assign the conversation and go back to the email list. Previously we’ve had the option to…

Coming soon: To-Dos Manager in Helpmonks
Coming soon: To-Dos Manager in Helpmonks

Here is a quick sneak peek of the To-Dos manager that is coming real soon to your shared inbox in Helpmonks. The To-Dos Manager is something that I’m personally very excited about as it will allow our customers another alternative to collaborate with their team. Additionally, an email conversation can…

Options for the Spellchecker
Options for the Spellchecker

While we have been quite busy during the summer months and implemented quite a lot of changes for your shared inbox, we spent way too little time informing you about our progress (pro tip: You can get real-time updates on the Helpmonks Roadmap). While we plan to write more, here…

New in Helpmonks: Dark theme and updated mailbox customization
New in Helpmonks: Dark theme and updated mailbox customization

In this hot weather, we all need a bit of coolness. Therefore, we are excited to announce that Helpmonks has now an excellent Dark theme option. We’ve done a lot of small tweaks and design enhancements to make the Dark theme work with the existing design. The result is that,…

Helpmonks Release Notes July 2019
Helpmonks Release Notes July 2019

Despite, the excessive heatwave, we released a lot of new features and updates to make your experience for your shared inbox even better. Notably, the most exciting update in July was the release of the Helpmonks Progressive Web App (PWA). Among other enhancements, we added a “Do not disturb” option,…

The Helpmonks PWA is here
The Helpmonks PWA is here

We are incredibly excited to announce that the Helpmonks Progressive Web Application (PWA) is now available. The Helpmonks PWA “installs to your home screen” on mobile devices, installs as an “application” on all operating systems, and allows for native notifications. However, before you go about “installing” the Helpmonks PWA, we…

Helpmonks Release Notes June 2019
Helpmonks Release Notes June 2019

Summer is in full swing, and we’ve focused on refining some areas in Helpmonks. Most notable we’ve made enhancements on how we handle attachments, i.e., you can now upload multiple attachments at the same time, and attachments gained previews and a new interface. Upload multiple attachments One of the most…

New in Helpmonks: Upload multiple attachments
New in Helpmonks: Upload multiple attachments

While this might not rock your boat as far as a new feature goes, it’s one of those enhancements that make you more productive – you can now upload multiple attachments at once. We did not change the way you work with Helpmonks and how you upload attachments, but instead…

Helpmonks Release Notes May 2019
Helpmonks Release Notes May 2019

The month of May marked the arrival of some significant enhancements to Helpmonks – shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option…

Helpmonks Release Notes April 2019
Helpmonks Release Notes April 2019

Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the best shared inbox solution on the market. That said, here is what is new for April 2019; Send emails to all company users…

Helpmonks Release Notes March 2019
Helpmonks Release Notes March 2019

The Helpmonks team is working a lot on improving and enhancing Helpmonks. If you follow us on Twitter, you will see those updates, too. However, from now on, we will also publish a monthly release note here. Without further due, here is what’s new in Helpmonks for March 2019. Infrastructure…

More power for your Helpmonks dashboard
More power for your Helpmonks dashboard

When we introduced the new dashboard in Helpmonks many of you liked the concept of being able to see everything at once. This update takes the dashboard even further. Enhanced email panel options At the heart of the dashboard are the two panels that show you emails that are assigned…

Features and enhancements that were added to Helpmonks in February 2019
Features and enhancements that were added to Helpmonks in February 2019

Since the beginning of 2019, we’ve been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now