12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowWe’ve been working hard the last few weeks to re-design the Helpmonks dashboard. As the dashboard is the first thing you see when you sign in to Helpmonks, we wanted to make it easy for you to know what happening in your mailboxes and at the same time making it easier to navigate and switch between your mailboxes.
Additionally, as many of you now have more than ten mailboxes we wanted to provide you with an option to prioritize the mailboxes on the dashboard.
We believe we justified these requirement with the new dashboard. You can now “star” mailboxes, so that starred mailboxes appear first. In addition, you can choose to use a “compact”, a “normal”, and a “enhanced” view.
The “compact” view is especially handy on smaller devices.
Whereas the “enhanced” view represents the old view with the statistics.
We’ve also re-designed how to switch between mailboxes. The new mailbox switcher features now a search bar on the top. We’ve also converted the drop-down menu to a slide out menu, sorting the starred mailboxes at the top and proving you with more details about your mailboxes.
The new dashboard is already available to all our customers. As always we welcome any feedback.
A shared mailbox service that simply works
Over a 1000 new customers within 8 months can’t be wrong. Check out what Helpmonks is all about and create your free account today!
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowEmail delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowGoogle Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
Read nowAutomated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
Read nowEmpower your team and delight your customers.