Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
Updated editor for your emails
Updated editor for your emails

With today’s update, we are releasing a brand new version of our editor. The editor brings faster performance, an optimized interface, and our new saved replies search and grouping feature. The first thing you notice when you compose a new email the next time in Helpmonks is that you have…

How to get the most out of your live chat support tool
How to get the most out of your live chat support tool

We all know when a customer reaches your website, they’re going to do one of two things if and when they need help – Call your number, or search vigorously for your live chat tool. Some customers get a better understanding from a phone call, but your staff cannot always…

Find anything, go anywhere, with the new Jump menu
Find anything, go anywhere, with the new Jump menu

We are excited to introduce the new Jump menu to Helpmonks. With the new Jump menu, you can find anything quickly or go anywhere within your Helpmonks account with ease. For example, to search for anything, bring up the new Jump menu (with ctrl+/ or cmd+/ on macOS) and start…

New in Helpmonks: Send later with Schedule send
New in Helpmonks: Send later with Schedule send

You can now schedule your emails in Helpmonks to be sent at a later date and time. This feature is available to every user in Helpmonks and on every device, be it desktop or mobile. To schedule an email, write your email as you usually do, then schedule it to…

How to make your emails less intrusive
How to make your emails less intrusive

Emails nowadays are addictive! We tend to check our work emails when we are relaxing at home, and we like to catch up on emails from the night before, the moment we wake up too. Many people fall to check their emails too often, only to find the emails are…

Your security and privacy in Helpmonks
Your security and privacy in Helpmonks

We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I’m happy to…

The To-Dos just got more useful
The To-Dos just got more useful

Merely two weeks ago, we released the enhanced To-Dos, and we are already back with some more enhancements. A To-Do description, a new “Upcoming” list, and overall tweaks and improvements are now available. As with any other tool in Helpmonks, the team here is using it daily, and therefore it’s…

How to stay motivated while working from home
How to stay motivated while working from home

Remote work is hard sometimes, let’s face it. The hardest thing in the world right now feels like trying to concentrate for 6, 7, 8 hours while working from your own home’s comfort. You might be struggling with the difference of having one less monitor, or you might prefer the…

I’m getting too many emails at once! How to get your emails organized?
I’m getting too many emails at once! How to get your emails organized?

Whether you are a company director, a senior manager, or someone who has to deal with many emails in your day-to-day job, it can be a pain and often stressful trying to work your way around your inbox. Remembering that your email account isn’t just a single file line to…

Remote working is here to stay – How to keep your team together while working from home
Remote working is here to stay – How to keep your team together while working from home

Don’t be surprised if your country shuts down again, and you are required to work from home once more. We are in a new chapter now, where working from home/remote working is considered normal. The office is dead – If you rely on an office for all of your work,…

The updated and enhanced To-Dos are here
The updated and enhanced To-Dos are here

We’ve overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tighter integration into your shared inboxes in Helpmonks. Besides, the To-Dos are now available to all users of Helpmonks, independent of the plan level. The To-Do lists, previously…

The top 3 mistakes customer service teams make, and how to fix them
The top 3 mistakes customer service teams make, and how to fix them

Nobody loves having to go through customer support, not really. Customer service teams have to adapt and make themselves as available as possible so that every customer has an experience that they are happy with. We like to think that the ongoing customer service is far more critical than the initial…

What you should look for in your customer service software
What you should look for in your customer service software

Being able to offer your customers help whenever they need it is vital to ensuring your customer service is the best that it can be. For many companies, building an outstanding customer support network involves a lot of manual work, often with support tickets being left behind, or not prioritized…

Preview available now – Live-Chat in Helpmonks for your websites
Preview available now – Live-Chat in Helpmonks for your websites

As some of you might know, we’ve been working on new features for Helpmonks in the past few weeks. Live-Chat, part of Helpmonks Engage, is one of the upcoming options that will be available to our customers, independent of their plan. Enabling Live-Chat in your Helpmonks account will allow a…

How a shared inbox can help your business in a world shifting online
How a shared inbox can help your business in a world shifting online

There’s no time like the present, and what a strange world it is we live in now, right?! – People are working from home, having to message each other instead of chatting in person, as it is now deemed a significant risk for companies to work from the office. The…

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Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now