As some of you might know, we’ve been working on new features for Helpmonks in the past few weeks. Live-Chat, part of Helpmonks Engage, is one of the upcoming options that will be available to our customers, independent of their plan.
Enabling Live-Chat in your Helpmonks account will allow a Chat-Widget on any website of your choosing. Not only will you be able to use the Live-Chat on one site, but on as many websites you want.
We’ve been working hard to bring the Helpmonks Live-Chat app on par with your expectation of a Live-Chat tool. As such, you create Groups (think a group for each website), where each group can have individual settings and more. Just as within Helpmonks, you can have an unlimited amount of agents available in your Live-Chat.
Furthermore, your agents will love the saved text snippets to reply to customer requests efficiently. Moreover, you will get Real-Time visitors statistics and detailed Reports on browsers, operating systems, countries, and more. You will be happy to know that real-time and report data will be unlimited.
Last but not least, Helpmonks Live-Chat has “Targeted Chats & Triggers” built-in. With targeted chats, you can invite users to enter a conversation with your team or show a notification, for example, for a promotion. You can create a trigger based on the time the user spends on your website, what page they are one, or what browser or what device they are using. Based on that, you can send a notification, open the chat window, show a form, or redirect the user to another page and many other actions.
As Helpmonks Live-Chat is unified with Helpmonks, you can get a transcript of each chat in your mailbox. On top of that, the customer is recorded and optionally labeled in your Helpmonks customer record database (where you can use that label to send out an email with our upcoming Email Marketing Platform).
That said, the Live-Chat tool is one part of Helpmonks Engage – the Email Marketing Platform is another. While the Helpmonks Email Marketing Platform will come later, we have been using the Live-Chat tool for ourselves in the past few months. Today we are ready to start inviting users who are interested in testing Live-Chat.
To become part of the Helpmonks Live-Chat preview team, send us an email to firstname.lastname@example.org or request access within Helpmonks in the chat. As spots are limited, we will invite users by the date we receive the request. At this time, we can only accept users who are using a paid account of Helpmonks.
We are very excited about Helpmonks Engage and think it’s the perfect companion to our shared mailbox solution. We are looking forward to make Live-Chat available to all our customers soon.
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