News from and about Helpmonks

Read about Helpmonks itself like features, upcoming enhancements and more. Besides, our team will publish other related articles that are (hopefully) useful as well.

Expanding our infrastructure
Expanding our infrastructure

In the past few weeks, we’ve been expanding our infrastructure to enhance your experience with Helpmonks. We’ve invested into faster and more powerful servers for our application servers, i.e., more CPU cores can load and serve the Helpmonks application faster. Besides, all servers have more and significantly faster memory resulting…

Here are a few updates you might have missed
Here are a few updates you might have missed

Here at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap). Here are some enhancements you might…

New in Helpmonks: Labels are now also folders
New in Helpmonks: Labels are now also folders

We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders means that you can move emails to a label and are no longer limited to the default folders. Moving one or many…

New: Labels for your customer records
New: Labels for your customer records

We are thrilled to announce the availability of labels for your customer records. Just as with emails, you are now able to filter customers by labels and organize them the way you want. While this might sound trivial at first, the benefit of labeling your customer records will show when…

New in Helpmonks: Workgroups
New in Helpmonks: Workgroups

While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today. The Helpmonks Workgroup feature helps remote teams to work even more efficiently remotely within their shared mailboxes. With Workgroups, you can create groups for your users, which in turn get access…

Introducing a low-cost GDPR-compliant dedicated shared inbox server
Introducing a low-cost GDPR-compliant dedicated shared inbox server

In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients continues without a hitch. After all, the current situation is stressful enough for all of us. With that in mind, we are introducing…

Non-profit organizations benefit significantly with a shared inbox
Non-profit organizations benefit significantly with a shared inbox

Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service – Helpmonks. In case you don’t know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many non-profit organizations…

Our no-nonsense approach to team email and a shared inbox
Our no-nonsense approach to team email and a shared inbox

At Helpmonks, we think email is a great communication tool. I know that many proclaim “the end of emails.” However, I argue that we are far from it. For example, take Slack – one of many instant communication tools that try to replace email. Despite the high usage of those…

New in Helpmonks: Resize the sidebar
New in Helpmonks: Resize the sidebar

Inspired by our recent visit to one of our customers where some of the users worked on older computers with lower resolutions, we embarked on a journey to provide more screen real-estate in Helpmonks. The result of this, among some other UI enhancements, is that you can now resize the…

New in Helpmonks: Request approval before sending
New in Helpmonks: Request approval before sending

We just released an exciting new feature that we’ve been working in recent weeks – Request Approval before Sending. How it works is that you can set certain users to have to request approval before their message gets sent out to the client. You set this within the user settings…

Helpmonks in 2019: the year in review
Helpmonks in 2019: the year in review

2019 was an outstanding year for the Helpmonks email platform. I’ll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we’ve introduced a new way for our customers to…

Helpmonks Shared Inbox RoadMap and Release-Notes 2019
Helpmonks Shared Inbox RoadMap and Release-Notes 2019

For the past five years, we have been using Trello for the Helpmonks Shared Inbox RoadMap and for archiving all Release-Notes (they go back to 2015). Just like in recent years, we have now updated the public Helpmonks RoadMap and created a new Trello board with all the releases of…

How to delegate tasks right from your shared inbox
How to delegate tasks right from your shared inbox

As the year comes to an end, you might be looking into how to organize and delegate your team emails in your shared inbox more efficiently or, in general, want to tame the never-ending flow of emails finally. To that end, we recently introduced the To-Do Manager for shared mailboxes…

Introducing To-Do lists for your teams in Helpmonks
Introducing To-Do lists for your teams in Helpmonks

We are incredibly excited to introduce To-Do lists for teams for your Helpmonks shared inbox. To-Do lists for teams is the next step in empowering our customers to get more done in a shorter time. With the To-Do Manager, you can assign a specific To-Do to another team-member without assigning…

New in Helpmonks: Set where to go next for actions
New in Helpmonks: Set where to go next for actions

Navigating your emails in your Helpmonks shared inbox just became more comfortable – you can now determine “Where to go next” after an action, e.g., set a reminder and stay on the page, or assign the conversation and go back to the email list. Previously we’ve had the option to…

Coming soon: To-Dos Manager in Helpmonks
Coming soon: To-Dos Manager in Helpmonks

Here is a quick sneak peek of the To-Dos manager that is coming real soon to your shared inbox in Helpmonks. The To-Dos Manager is something that I’m personally very excited about as it will allow our customers another alternative to collaborate with their team. Additionally, an email conversation can…

Options for the Spellchecker
Options for the Spellchecker

While we have been quite busy during the summer months and implemented quite a lot of changes for your shared inbox, we spent way too little time informing you about our progress (pro tip: You can get real-time updates on the Helpmonks Roadmap). While we plan to write more, here…

New in Helpmonks: Dark theme and updated mailbox customization
New in Helpmonks: Dark theme and updated mailbox customization

In this hot weather, we all need a bit of coolness. Therefore, we are excited to announce that Helpmonks has now an excellent Dark theme option. We’ve done a lot of small tweaks and design enhancements to make the Dark theme work with the existing design. The result is that,…

Helpmonks Release Notes July 2019
Helpmonks Release Notes July 2019

Despite, the excessive heatwave, we released a lot of new features and updates to make your experience for your shared inbox even better. Notably, the most exciting update in July was the release of the Helpmonks Progressive Web App (PWA). Among other enhancements, we added a “Do not disturb” option,…

The Helpmonks PWA is here
The Helpmonks PWA is here

We are incredibly excited to announce that the Helpmonks Progressive Web Application (PWA) is now available. The Helpmonks PWA “installs to your home screen” on mobile devices, installs as an “application” on all operating systems, and allows for native notifications. However, before you go about “installing” the Helpmonks PWA, we…

Helpmonks Release Notes June 2019
Helpmonks Release Notes June 2019

Summer is in full swing, and we’ve focused on refining some areas in Helpmonks. Most notable we’ve made enhancements on how we handle attachments, i.e., you can now upload multiple attachments at the same time, and attachments gained previews and a new interface. Upload multiple attachments One of the most…

What people are saying about Helpmonks

I really appreciate you always improving the product. Makes it apleasure to use.Have a great weekend!

Opticaltel

FYI,very happy customershere at Oosterpoort, we use helpmonks on a daily basis :-)

Oosterpoort

We really enjoy working with Helpmonks every day. It made ourcommunication with our customers so much easier.Thank you.

Medology

Did you know?

Helpmonks is the only shared mailbox solution that offers multiple deployment options

Hosted Edition

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

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Cloud Server Edition

Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

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Self-Hosted Edition

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Read on to see if the on-premise shared mailbox edition makes sense for you

One more thing...

Helpmonks gives you the ability tocollaborate as a group in your shared mailbox, features aTeam To-Do App,powerful Customer Relationship Management (CRM) capabilities, aLive-ChatandEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.

Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.

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