News from and about Helpmonks
Read about Helpmonks itself like features, upcoming enhancements and more. Besides, our team will publish other related articles that are (hopefully) useful as well.
The updated Saved Replies are here
Some call them Canned Responses or Email-Templates; we call them Saved Replies. Whatever you call them, you will be happy to know that we’ve overhauled them now and added grouping and other features. Besides, with today’s update to the new editor, you can search for saved replies directly while composing… The post The updated Saved Replies are here first appeared on Helpmonks Blog.
Updated editor for your emails
With today’s update, we are releasing a brand new version of our editor. The editor brings faster performance, an optimized interface, and our new saved replies search and grouping feature. The first thing you notice when you compose a new email the next time in Helpmonks is that you have… The post Updated editor for your emails first appeared on Helpmonks Blog.
How to get the most out of your live chat support tool
We all know when a customer reaches your website, they’re going to do one of two things if and when they need help – Call your number, or search vigorously for your live chat tool. Some customers get a better understanding from a phone call, but your staff cannot always… The post How to get the most out of your live chat support tool first appeared on Helpmonks Blog.
Find anything, go anywhere, with the new Jump menu
We are excited to introduce the new Jump menu to Helpmonks. With the new Jump menu, you can find anything quickly or go anywhere within your Helpmonks account with ease. For example, to search for anything, bring up the new Jump menu (with ctrl+/ or cmd+/ on macOS) and start… The post Find anything, go anywhere, with the new Jump menu first appeared on Helpmonks Blog.
New in Helpmonks: Send later with Schedule send
You can now schedule your emails in Helpmonks to be sent at a later date and time. This feature is available to every user in Helpmonks and on every device, be it desktop or mobile. To schedule an email, write your email as you usually do, then schedule it to… The post New in Helpmonks: Send later with Schedule send first appeared on Helpmonks Blog.
How to make your emails less intrusive
Emails nowadays are addictive! We tend to check our work emails when we are relaxing at home, and we like to catch up on emails from the night before, the moment we wake up too. Many people fall to check their emails too often, only to find the emails are… The post How to make your emails less intrusive first appeared on Helpmonks Blog.
Your security and privacy in Helpmonks
We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I’m happy to… The post Your security and privacy in Helpmonks first appeared on Helpmonks Blog.
The To-Dos just got more useful
Merely two weeks ago, we released the enhanced To-Dos, and we are already back with some more enhancements. A To-Do description, a new “Upcoming” list, and overall tweaks and improvements are now available. As with any other tool in Helpmonks, the team here is using it daily, and therefore it’s… The post The To-Dos just got more useful first appeared on Helpmonks Blog.
How to stay motivated while working from home
Remote work is hard sometimes, let’s face it. The hardest thing in the world right now feels like trying to concentrate for 6, 7, 8 hours while working from your own home’s comfort. You might be struggling with the difference of having one less monitor, or you might prefer the… The post How to stay motivated while working from home first appeared on Helpmonks Blog.
I’m getting too many emails at once! How to get your emails organized?
Whether you are a company director, a senior manager, or someone who has to deal with many emails in your day-to-day job, it can be a pain and often stressful trying to work your way around your inbox. Remembering that your email account isn’t just a single file line to… The post I’m getting too many emails at once! How to get your emails organized? first appeared on Helpmonks Blog.
Remote working is here to stay – How to keep your team together while working from home
Don’t be surprised if your country shuts down again, and you are required to work from home once more. We are in a new chapter now, where working from home/remote working is considered normal. The office is dead – If you rely on an office for all of your work,… The post Remote working is here to stay - How to keep your team together while working from home first appeared on Helpmonks Blog.
The updated and enhanced To-Dos are here
We’ve overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tighter integration into your shared inboxes in Helpmonks. Besides, the To-Dos are now available to all users of Helpmonks, independent of the plan level. The To-Do lists, previously… The post The updated and enhanced To-Dos are here first appeared on Helpmonks Blog.
The top 3 mistakes customer service teams make, and how to fix them
Nobody loves having to go through customer support, not really. Customer service teams have to adapt and make themselves as available as possible so that every customer has an experience that they are happy with. We like to think that the ongoing customer service is far more critical than the initial… The post The top 3 mistakes customer service teams make, and how to fix them first appeared on Helpmonks Blog.
What you should look for in your customer service software
Being able to offer your customers help whenever they need it is vital to ensuring your customer service is the best that it can be. For many companies, building an outstanding customer support network involves a lot of manual work, often with support tickets being left behind, or not prioritized… The post What you should look for in your customer service software first appeared on Helpmonks Blog.
Preview available now – Live-Chat in Helpmonks for your websites
As some of you might know, we’ve been working on new features for Helpmonks in the past few weeks. Live-Chat, part of Helpmonks Engage, is one of the upcoming options that will be available to our customers, independent of their plan. Enabling Live-Chat in your Helpmonks account will allow a… The post Preview available now - Live-Chat in Helpmonks for your websites first appeared on Helpmonks Blog.
How a shared inbox can help your business in a world shifting online
There’s no time like the present, and what a strange world it is we live in now, right?! – People are working from home, having to message each other instead of chatting in person, as it is now deemed a significant risk for companies to work from the office. The… The post How a shared inbox can help your business in a world shifting online first appeared on Helpmonks Blog.
Expanding our infrastructure
In the past few weeks, we’ve been expanding our infrastructure to enhance your experience with Helpmonks. We’ve invested into faster and more powerful servers for our application servers, i.e., more CPU cores can load and serve the Helpmonks application faster. Besides, all servers have more and significantly faster memory resulting… The post Expanding our infrastructure first appeared on Helpmonks Blog.
Here are a few updates you might have missed
Here at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap). Here are some enhancements you might… The post Here are a few updates you might have missed first appeared on Helpmonks Blog.
New in Helpmonks: Labels are now also folders
We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders means that you can move emails to a label and are no longer limited to the default folders. Moving one or many… The post New in Helpmonks: Labels are now also folders first appeared on Helpmonks Blog.
New: Labels for your customer records
We are thrilled to announce the availability of labels for your customer records. Just as with emails, you are now able to filter customers by labels and organize them the way you want. While this might sound trivial at first, the benefit of labeling your customer records will show when… The post New: Labels for your customer records first appeared on Helpmonks Blog.
New in Helpmonks: Workgroups
While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today. The Helpmonks Workgroup feature helps remote teams to work even more efficiently remotely within their shared mailboxes. With Workgroups, you can create groups for your users, which in turn get access… The post New in Helpmonks: Workgroups first appeared on Helpmonks Blog.
Introducing a low-cost GDPR-compliant dedicated shared inbox server
In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients continues without a hitch. After all, the current situation is stressful enough for all of us. With that in mind, we are introducing… The post Introducing a low-cost GDPR-compliant dedicated shared inbox server first appeared on Helpmonks Blog.
Non-profit organizations benefit significantly with a shared inbox
Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service – Helpmonks. In case you don’t know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many non-profit organizations… The post Non-profit organizations benefit significantly with a shared inbox first appeared on Helpmonks Blog.
Our no-nonsense approach to team email and a shared inbox
At Helpmonks, we think email is a great communication tool. I know that many proclaim “the end of emails.” However, I argue that we are far from it. For example, take Slack – one of many instant communication tools that try to replace email. Despite the high usage of those… The post Our no-nonsense approach to team email and a shared inbox first appeared on Helpmonks Blog.
New in Helpmonks: Resize the sidebar
Inspired by our recent visit to one of our customers where some of the users worked on older computers with lower resolutions, we embarked on a journey to provide more screen real-estate in Helpmonks. The result of this, among some other UI enhancements, is that you can now resize the… The post New in Helpmonks: Resize the sidebar first appeared on Helpmonks Blog.
New in Helpmonks: Request approval before sending
We just released an exciting new feature that we’ve been working in recent weeks – Request Approval before Sending. How it works is that you can set certain users to have to request approval before their message gets sent out to the client. You set this within the user settings… The post New in Helpmonks: Request approval before sending first appeared on Helpmonks Blog.
Helpmonks in 2019: the year in review
2019 was an outstanding year for the Helpmonks email platform. I’ll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we’ve introduced a new way for our customers to… The post Helpmonks in 2019: the year in review first appeared on Helpmonks Blog.
Helpmonks Shared Inbox RoadMap and Release-Notes 2019
For the past five years, we have been using Trello for the Helpmonks Shared Inbox RoadMap and for archiving all Release-Notes (they go back to 2015). Just like in recent years, we have now updated the public Helpmonks RoadMap and created a new Trello board with all the releases of… The post Helpmonks Shared Inbox RoadMap and Release-Notes 2019 first appeared on Helpmonks Blog.
How to delegate tasks right from your shared inbox
As the year comes to an end, you might be looking into how to organize and delegate your team emails in your shared inbox more efficiently or, in general, want to tame the never-ending flow of emails finally. To that end, we recently introduced the To-Do Manager for shared mailboxes… The post How to delegate tasks right from your shared inbox first appeared on Helpmonks Blog.
Introducing To-Do lists for your teams in Helpmonks
We are incredibly excited to introduce To-Do lists for teams for your Helpmonks shared inbox. To-Do lists for teams is the next step in empowering our customers to get more done in a shorter time. With the To-Do Manager, you can assign a specific To-Do to another team-member without assigning… The post Introducing To-Do lists for your teams in Helpmonks first appeared on Helpmonks Blog.
New in Helpmonks: Set where to go next for actions
Navigating your emails in your Helpmonks shared inbox just became more comfortable – you can now determine “Where to go next” after an action, e.g., set a reminder and stay on the page, or assign the conversation and go back to the email list. Previously we’ve had the option to… The post New in Helpmonks: Set where to go next for actions first appeared on Helpmonks Blog.
Coming soon: To-Dos Manager in Helpmonks
Here is a quick sneak peek of the To-Dos manager that is coming real soon to your shared inbox in Helpmonks. The To-Dos Manager is something that I’m personally very excited about as it will allow our customers another alternative to collaborate with their team. Additionally, an email conversation can… The post Coming soon: To-Dos Manager in Helpmonks first appeared on Helpmonks Blog.
Options for the Spellchecker
While we have been quite busy during the summer months and implemented quite a lot of changes for your shared inbox, we spent way too little time informing you about our progress (pro tip: You can get real-time updates on the Helpmonks Roadmap). While we plan to write more, here… The post Options for the Spellchecker first appeared on Helpmonks Blog.
New in Helpmonks: Dark theme and updated mailbox customization
In this hot weather, we all need a bit of coolness. Therefore, we are excited to announce that Helpmonks has now an excellent Dark theme option. We’ve done a lot of small tweaks and design enhancements to make the Dark theme work with the existing design. The result is that,… The post New in Helpmonks: Dark theme and updated mailbox customization first appeared on Helpmonks Blog.
Helpmonks Release Notes July 2019
Despite, the excessive heatwave, we released a lot of new features and updates to make your experience for your shared inbox even better. Notably, the most exciting update in July was the release of the Helpmonks Progressive Web App (PWA). Among other enhancements, we added a “Do not disturb” option,… The post Helpmonks Release Notes July 2019 first appeared on Helpmonks Blog.
The Helpmonks PWA is here
We are incredibly excited to announce that the Helpmonks Progressive Web Application (PWA) is now available. The Helpmonks PWA “installs to your home screen” on mobile devices, installs as an “application” on all operating systems, and allows for native notifications. However, before you go about “installing” the Helpmonks PWA, we… The post The Helpmonks PWA is here first appeared on Helpmonks Blog.
Helpmonks Release Notes June 2019
Summer is in full swing, and we’ve focused on refining some areas in Helpmonks. Most notable we’ve made enhancements on how we handle attachments, i.e., you can now upload multiple attachments at the same time, and attachments gained previews and a new interface. Upload multiple attachments One of the most… The post Helpmonks Release Notes June 2019 first appeared on Helpmonks Blog.
New in Helpmonks: Upload multiple attachments
While this might not rock your boat as far as a new feature goes, it’s one of those enhancements that make you more productive – you can now upload multiple attachments at once. We did not change the way you work with Helpmonks and how you upload attachments, but instead… The post New in Helpmonks: Upload multiple attachments first appeared on Helpmonks Blog.
Helpmonks Release Notes May 2019
The month of May marked the arrival of some significant enhancements to Helpmonks – shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option… The post Helpmonks Release Notes May 2019 first appeared on Helpmonks Blog.
Helpmonks Release Notes April 2019
Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the best shared inbox solution on the market. That said, here is what is new for April 2019; Send emails to all company users… The post Helpmonks Release Notes April 2019 first appeared on Helpmonks Blog.
Helpmonks Release Notes March 2019
The Helpmonks team is working a lot on improving and enhancing Helpmonks. If you follow us on Twitter, you will see those updates, too. However, from now on, we will also publish a monthly release note here. Without further due, here is what’s new in Helpmonks for March 2019. Infrastructure… The post Helpmonks Release Notes March 2019 first appeared on Helpmonks Blog.
More power for your Helpmonks dashboard
When we introduced the new dashboard in Helpmonks many of you liked the concept of being able to see everything at once. This update takes the dashboard even further. Enhanced email panel options At the heart of the dashboard are the two panels that show you emails that are assigned… The post More power for your Helpmonks dashboard first appeared on Helpmonks Blog.
Features and enhancements that were added to Helpmonks in February 2019
Since the beginning of 2019, we’ve been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the… The post Features and enhancements that were added to Helpmonks in February 2019 first appeared on Helpmonks Blog.
How we solved outages and performance issues in Helpmonks
At the end of March 2019 and until the middle of April 2019, we experienced outages and performance issues in Helpmonks. What follows is a report of what happened and how we solved it. Performance issues were caused because we moved our core database to a new cloud provider with… The post How we solved outages and performance issues in Helpmonks first appeared on Helpmonks Blog.
Helpmonks Update: Things we’ve added in the recent weeks
We’ve been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most notable ones: User settings There is now an account-wide setting available to set the expiration time for your users. Also, we’ve added a permission setting… The post Helpmonks Update: Things we've added in the recent weeks first appeared on Helpmonks Blog.
New in Helpmonks: Global compose button, Dashboard enhancements and other updates
Helpmonks is for ourselves an indispensable tool; hence we keep on tweaking, experimenting, enhancing, and (hopefully) make it on the way your favorite team email collaboration product. Here is what we’ve updated recently: New global compose button Since the new Dashboard was released, there was no direct way to write… The post New in Helpmonks: Global compose button, Dashboard enhancements and other updates first appeared on Helpmonks Blog.
Postmortem on the incoming email delay issue on January 24th and 25th, 2018
Last Thursday morning on January 24th and Friday morning on January 25th, incoming emails to all Helpmonks mailboxes were delayed by two hours, respectively on the 25th for up to four hours. The root cause was that we a recent update to the “message id” of an email (each email… The post Postmortem on the incoming email delay issue on January 24th and 25th, 2018 first appeared on Helpmonks Blog.
New in Helpmonks: Variables and attachments in saved-replies and auto-reply
Hot on the heels of the brand new Dashboard in Helpmonks, we are announcing that you can now add dynamic variables, inline images and attachments to the saved-replies and the auto-reply. Furthermore, we’ve added additional variables for the signature. The available variables are the email address, first name, last name,… The post New in Helpmonks: Variables and attachments in saved-replies and auto-reply first appeared on Helpmonks Blog.
A big update for Helpmonks: a new Dashboard and a unified view
Our mission here at Helpmonks is to help our customers to get their email workflow done most efficiently. To that end, we are very excited to introduce a brand new Dashboard today that lets you see all your emails from across all your mailboxes in a unified view. Furthermore, you… The post A big update for Helpmonks: a new Dashboard and a unified view first appeared on Helpmonks Blog.
New in Helpmonks: A convenient short URL for your email conversations
As 2018 winds down, and the Helpmonks team has some more time to finish up new features, we wanted to let you know that there is now a convenient short URL available for your email conversations in your Helpmonks shared inbox. You can access the short link by clicking on… The post New in Helpmonks: A convenient short URL for your email conversations first appeared on Helpmonks Blog.
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Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.