Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
Customer Service Experience: A Guide for Small Business Owners
Customer Service Experience: A Guide for Small Business Owners

84% of customers agree that customer service is one of the most important factors that they take into consideration when they’re deciding whether or not to buy from a company. Alone, this proves just how impactful and important customer service experience is to today’s customers. That’s why we’re talking about…

How to recover from your email marketing blunders
How to recover from your email marketing blunders

We all know the feeling, the fear of clicking on that send button. The truth is, we are only human, and we can only check so much before a mistake happens. Whether it’s an ongoing email campaign, a one-time send, or merely an informative email for your subscribers – mistakes…

Email Automation and Marketing Automation: A Complete Guide
Email Automation and Marketing Automation: A Complete Guide

Did you know that the average open rate for an email is about 25%? This means only a fourth of emails are getting looked at. Hence, this means that even fewer are actually being read. It’s no wonder why so many companies and businesses have given up on email marketing. There…

How to boost conversion rate with Live-Chat
How to boost conversion rate with Live-Chat

Many organizations have discovered that they need to provide an easy way for customers to connect with them. Apart from email, live chat is an essential ingredient for a business’s success and growth. Offering direct live-chat support provides enormous benefits over the usual method of traditional customer service. Adding a…

How to write an engaging email subject line
How to write an engaging email subject line

Email open rates are perhaps the most widely recognized email marketing metrics out there. 1 in 3 people open up emails purely based on what is in the subject line. Crafting the perfect email subject line can be daunting, and the last thing you want to do is deter your readers because…

22 of the best email subject lines for your email newsletter
22 of the best email subject lines for your email newsletter

Are you struggling with ideas for your next email subject line or blog post? We get it – It can be hard to know what to say in the space of fewer than 15 words, especially if you can’t think of a way to condense your email into a single…

7 Cognitive Psychology Hacks for a Winning Email Marketing Script Writing
7 Cognitive Psychology Hacks for a Winning Email Marketing Script Writing

Email marketing is an important segment of your digital marketing strategy. Big and small businesses use it to communicate with customers and send the right messages at the right moments. Email marketing helps to acquire new customers, increase sales, and advertise new products, services, or events. But, none of this…

10 Reasons why email marketing is the best channel for your business
10 Reasons why email marketing is the best channel for your business

Getting your products and services heard is hard – Industries are so saturated these days. Even the most modest sales targets are missed. Marketing is all about getting your products to the right people through market research, product placement, and marketing channels. We have good reason to believe the quickest…

What is Email Marketing and How Does it Work?
What is Email Marketing and How Does it Work?

Email marketing uses email to promote products or services while developing relationships with potential customers or clients. Read about the perks of email marketing, methods to do it right, and how it compares to other marketing forms. Key Takeaways Email marketing is one of the most cost-effective ways to spread…

The easy way to do email marketing: A guide for segmenting your mailing list
The easy way to do email marketing: A guide for segmenting your mailing list

Email marketing is one of the best-marketing strategy for ROI and customer engagement. It is estimated that there are more than 3.9 billion active email accounts – That’s more than half of the population! It’s trivial to add a sign-up option for your email newsletter on your website and send…

Has productivity improved this year? 2020 working roundup
Has productivity improved this year? 2020 working roundup

Well, we made it into 2021! No one could have imagined the rollercoaster of a year we have been through, but it’s over now, onwards and upwards into 2021.  One thing we have all probably struggled with from time to time this year is staying productive, but how has the…

The power of using email campaigns to drive customer engagement
The power of using email campaigns to drive customer engagement

We always go by the saying, “sending the right things, to the right people, at the right time.” It’s a fair statement, though, because without the right timing, your customers may never feel like their interest in your product/service is being appreciated. What are email campaigns? An email campaign is…

New in Helpmonks: Live-Chat & Email Marketing Platform
New in Helpmonks: Live-Chat & Email Marketing Platform

Helpmonks Engage – the Email Marketing Platform – consisting of a Live-Chat and an Email Campaign tool, is now available. With Live-Chat, you have the option to solve customer requests in real-time on any site, while the Email Campaign tool enables you to send out newsletters or even automated follow-ups.…

How to write the perfect customer service email template
How to write the perfect customer service email template

Customer service is what makes or breaks a company’s reputation, and if you don’t know how to deliver excellent customer service via email, you might want to get started on learning how to now. Did you know, after a single negative experience, more than half (51 percent) of all customers will never…

The updated Saved Replies are here
The updated Saved Replies are here

Some call them Canned Responses or Email-Templates; we call them Saved Replies. Whatever you call them, you will be happy to know that we’ve overhauled them now and added grouping and other features. Besides, with today’s update to the new editor, you can search for saved replies directly while composing…

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Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

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Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now