Benefits of a Customer Engagement Platform
We look at what a customer engagement platform (CEP) is, along with its main features and benefits. We also explain the difference between a CEP and a CRM.
Read nowThe Helpmonks Blog
Tips, tricks, and best practices, on customer communication, customer engagement, shared inboxes, knowledge base, live chat, email marketing, email automation, and more.
4 Most Effective Marketing Automation Strategies To Use
Businesses that automate lead management often notice an increase in revenue. With an automation strategy, you can adopt a targeted approach to lead generation
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New plans: All features in all plans
Our new plans provide more value for you as now all features are available in all plans. Start your email marketing or team email management now.
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Email Trigger Campaigns (What Are They & Best Examples)
Email trigger campaigns are one of the most effective ways to market your brand. Here we discuss their pitfalls, their benefits, with exmaples of trigger emails
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Top Email Subject Lines That Get Opened
Your inbox is overflowing with messages, and you're trying to figure out which ones are worth your time. The deciding factor? Email subject lines.
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What is Email Segmentation and Why is It Important
If you want to create a successful email marketing campaign, segmentation can help. Here is a guide on email segmentation and why it is important.
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Maximizing Efficiency: How to Do Customer Service Automation Right
Customer service automation has many benefits, but it doesn't mean eliminating all human-to-human interactions. Here's how to use it for the best results.
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What Is A Cloud CRM? (Benefits & Why You Should Use One)
What exactly is a cloud CRM solution, and how can it benefit your business? In this article, we'll explain everything you need to know, from its definition to its advantages.
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How to Choose a Customer Engagement Platform for Your Small Business
With so many customer engagement platforms out there, it's hard to know which one is right for your business. In this post, we'll help make the right choice.
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What Does it Mean to be Customer Service Oriented?
Are you looking for ways to improve your company's relationship with its customers? This guide explains what it means to be customer service oriented.
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What Is a Customer Engagement Platform?
Is a customer engagement platform (CEP) the same as customer relationship management (CRM) software? Learn what a CEP is and what it's not in this guide.
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The enhanced email sequences are here
Email sequences have been around in Helpmonks for some time. With this release for email sequences, you can now use them for any follow-up email.
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File browser, Re-designed search & PDF and Word indexing
We are excited to announce several significant enhancements to our email management platform - a powerful email attachment and media library browser, a re-de
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Client-Customer Differences, Explained
Know the distinction between client vs. customer, and your business will be able to cultivate meaningful relationships. This guide will help.
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Why Email Is Still the Best Marketing Channel
Email is far from dead; in fact, it's thriving. Smart businesses will take advantage of the power of email marketing. Here's how to get the most out of it.
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The Definitive Guide To Automated Customer Service Tools
The customer experience is number one priority for successful businesses, and automated customer service tools make it possible. Here is your definitive guide.
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The Best Guide to Creating a User Manual
To help a user understand your product, it's helpful to have an in-depth and easy-to-follow manual. Here's how to create the best instruction manual.
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The Ultimate Guide to Creating the Best Knowledge Base
If you need a better way to protect and manage product data, a knowledge base can help. Here is the ultimate guide to creating the best knowledge base.
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The best knowledge base software compared
Here is a comparison of the best knowledge base software that is available in 2023.
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New: Knowledge Base with enhanced Live Chat Widget
Our new knowledge base platform is available for free and with more features in every Helpmonks account. Also, it integrates into our chat widget seamlessly
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Streamlining the Customer Onboarding Process to Increase Conversions
Customer onboarding is an iterative process. Your email marketing, sign-up forms, and backend are just a few of the pieces involved with customer onboarding.
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What is a Knowledge Base?
What exactly is a knowledge base, and why do you need one? What should you put in it? How should you organize it? There are many questions with answers here.
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10 Ways to Motivate Your Remote Team
We'll break down the benefits of remote teams before explaining why employee engagement is so essential. Then, we'll give you 10 of our best tips for motivat
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Custom sorting, custom FLOW, more power to email marketing, and more
Just in time for the end of July here are the latest enhancements to our team collaboration platform. Custom filters for each email view That's right, each v
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New sidebar options, improved dark theme, enhanced log view, and more
Email Management Software updates: Newly improved sidebar for email folders and email labels. A much enhanced dark theme for emails and more. Check it out.
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What Is Inbound Marketing? The Complete Guide
Many businesses rely on inbound marketing to attract customers and maximize profits, but what is inbound marketing? Check out this complete guide to find out.
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How Can Drip Email Campaigns Help to Re-Engage Users?
Drip email campaigns are one of the most powerful tools in email marketing. Click here to learn how they can help re-engage customers.
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The 10 Best Practices for Email Automation Workflows
Email marketing automation is a powerful tool, but it can be tricky to get started. If you're not careful, you can end up with a cluttered inbox or, worse, a
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Better Ways to Say "We Apologize for the Inconvenience"
What are some more compassionate or professional ways to say, “We apologize for the inconvenience?” Read this guide for tips on improving your customer support.
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Your Guide to Creating and Launching Successful Email Marketing Campaigns
Email marketing is a powerful tool that can lead to increased revenue and grow your business. In this blog post, we will cover how an email campaign can gene
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Seven Shared Mailbox Success Tips
Switching over to using a shared mailbox can pose some challenges. Fortunately, teams thrive if you implement best practices when using your shared mailbox.
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Eight Reasons (And Benefits) To Convert to a shared mailbox
There are more reasons and advantages to convert to shared mailbox than you might expect. Keep reading and learn more here.
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Ten Tips to Get the Most from your Shared Mailbox
A variety of tips for getting more use out of your shared inbox software.
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Eight Ideas for incorporating movements into your workday
Ideas for remote workers help add more movement into their work days, for more mental and physical energy.
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How to Develop the Best Marketing Strategies to Grow Your Business
When looking to grow your sales, profits, and business as a whole, you need to know how to develop the best marketing strategies to get you there.
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How to Motivate Your Customer Service Team
Are you struggling with motivating your team? Here's how you can motivate your customer service team to deliver exceptional service.
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Best Email Subject Lines for Sales
Spice up your sales and marketing email subject. Read here for the best email subject lines for your next email campaign that you're sure to love.
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What are SLAs and How to Use Them
If you want to improve your company's project management, understanding SLAs can help. This guide answers the question; What are SLAs and how to use them?
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Effective Customer Engagement Strategies
The most effective customer engagement strategies combined. Click here to learn more!
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How to Effectively Automate Content Marketing
Do you need to generate new content consistently but don't have time? Discover how to effectively automate content marketing here.
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Learn on how to avoid a burnout while working from home
Are you already experiencing burnout or show signs of burnout? With a few positive changes to how you use your time, you may find that burnout is solvable.
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11 Tips for Delivering Excellent Customer Service
Excellent customer service can create loyal customers for life who are willing to refer your product or service. Find 11 tips how to do it right.
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12 elements of practical team collaboration skills
Businesses are finding it increasingly difficult to encourage team collaboration. Find 12 elements of helpful team collaboration skills here.
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How to Excel at Customer Service Management: A Complete Guide
Attention to customer service management will ensure that your company provides the best possible experience to your customers from beginning to end.
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New price plans, lower mailbox prices, and broader feature access
We're introducing new prices that makes it more affordable to use a team collaboration tool. Also, our email marketing plan is the most affordable one ever.
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How to get started with email marketing
Email marketing, when done right, is highly profitable. You can increase your email open-rate with a good email marketing strategy within a short time.
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Building Loyalty: The Whys and Hows of Great Customer Service
What does great customer service mean, and why is it important? How do you build your team's customer service skills? Here's everything you need to know.
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Email Marketing: New editor and more
We are well on our way to a complete re-design of the entire Helpmonks platform . Doing so also means we get to enhance many parts of Helpmonks based on the
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All-in-one Customer Engagement Software
Everything for sales, marketing, and support
Shared Inbox
Email CRM
Email Campaigns
Email Sequences
Live Chat
Push Notifications
Knowledge Base
File Server
Try it for freeProduct updates
Introducing Magic Links for passwordless login
The Magic Link login process provides a seamless experience and allows for effortless login. You can now use Magic Links to log in to your Helpmonks account.
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Major design changes and performance updates
This release includes many product improvements and updates, which is part of our commitment to continuous product improvement and user feedback.
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Now available: EU data center
We are pleased to inform you about our latest service update. As part of our expansion plans for our email management, a EU data center for email hosting is now available
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New in Helpmonks: Retention policies
We are excited to share that we have recently implemented Retention policies in Helpmonks. Retention policies allow to automatically remove conversations based on time.
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New in Helpmonks: Public links and vCards for Contacts
We have some exciting news to share with you. You can now share your email conversations with others and easily download contact information in vCard format.
Read moreHelpmonks updates, Nov. 16th, 2023
This Helpsmonks update includes several enhancements and bug fixes we released over the last couple of weeks.
Read moreHelpmonks updates, Nov. 10th, 2023
We continue to improve Helpmonks. Here are the most recent updates with fixes for real-time email services, email marketing, and more.
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