Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
A new login screen and new icons for Helpmonks
A new login screen and new icons for Helpmonks

When you sign into Helpmonks today, you will experience a new login screen and a brand new icon set. The new login screen The new design puts your login credentials to the left and a beautiful full-screen image to the right. The photos rotate randomly from a selection of over 40…

New in Helpmonks: Download all attachments and a new “Pending” status
New in Helpmonks: Download all attachments and a new “Pending” status

Summer is slowly ending, most people are back at work, and the Helpmonks team has some exciting new features lined up. Here are the first ones; Download all attachments We know many have been waiting for this feature, i.e., an option to download all attachments at once. Wait no more;…

A more personalized approach to customer rating
A more personalized approach to customer rating

We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also, your customer’ can now leave a comment on your replies. Customers can leave a comment on your reply The rating page has been enhanced…

We are sponsoring a great online conference
We are sponsoring a great online conference

The folks at Missinglettr have pulled together a world class line-up of the very best thinkers and practitioners in SaaS today, with Ash Maurya, two times best-selling author and creator of the Lean Canvas tool, headlining. Totally online, and completely free, the two week conference, sees marketing experts, published authors,…

New in Helpmonks: Search enhancements
New in Helpmonks: Search enhancements

At Helpmonks we search for emails a lot. I’m sure you do, too. To this end, we added an “Advanced search” in Helpmonks from the very beginning. However, in order to get to it, you had to search for something first. Clearly, this wasn’t cutting it. Now, we’ve given the…

Helping enterprises with support for SAML 2.0 in Helpmonks
Helping enterprises with support for SAML 2.0 in Helpmonks

Managing users and groups and their logins is a challenge for enterprises all over the world. To that end, we are excited to announce support for SAML 2 in Helpmonks to make it easier for large teams to sign in to their team email collaboration platform. Security Assertion Markup Language…

Introducing Avatar’s and a re-design of the conversation view
Introducing Avatar’s and a re-design of the conversation view

In the last several months we’ve made many design improvements to make Helpmonks more personal for your everyday use. Notably, in the previous few weeks, we’ve made some significant changes, and we are happy to present our latest re-design. Avatars The most significant change has been that we added the…

New in Helpmonks: Grouping and filtering of emails
New in Helpmonks: Grouping and filtering of emails

We know that our customers need to work on emails as efficient as possible. To that end, we are very excited to announce that there is now a group and filter option available in Helpmonks. Grouping shows your emails grouped by sender, subject, and where applicable by an assignee. Whereas…

The custom fields plugin just became more useful
The custom fields plugin just became more useful

One of our most used and one of my favorite plugins for Helpmonks is the Custom Fields plugins. With the custom field plugin, you can add any additional information to an email conversation, a company record, or to a user. Now, with the just added functionality, you can also set…

Things we’ve added in the recent weeks
Things we’ve added in the recent weeks

Once again, we’ve been busy here at Helpmonks and enhanced our email collaboration platform with many useful features. Without further due, these are: Chatra Chat Integration In addition to the LiveChat plugin, we now also support the Chatra Chat plugin. Just like with LiveChat, you will receive chat transcripts and…

New in Helpmonks: Mentions
New in Helpmonks: Mentions

Mentions are finally available in Helpmonks. Mentions allow you to create a note and only notify the people that you deem relevant to the conversation. To mention someone is as easy as typing the @ sign and you will be presented with a list of users of the mailbox. Mentions…

New features empowers Helpmonks users with customization
New features empowers Helpmonks users with customization

At Helpmonks, we’re huge believers that we don’t live in a one-size-fits all world. As such, we’ve designed our powerful suite of collaborative email, email marketing, and CRM tools to be as flexible as possible. We have a wide variety of types of users — from small startups to Fortune…

New in Helpmonks: Zapier
New in Helpmonks: Zapier

We are happy to announce our latest update — the Helpmonks-Zapier app. We are very excited about the Helpmonks-Zapier app as it is much more than a simple “integration”. With Zapier, your team email workflows are automatically available to 1,000 other applications. With the Helpmonks-Zapier app, you can, for example, create a…

The next step in the Helpmonks email platform journey
The next step in the Helpmonks email platform journey

2017 was an incredibly exciting year for us here at Helpmonks. We saw our platform evolve manifold, and many of you became devoted customers. From the beginning, our mission was to make our collaborative email platform available to every organization. Following this mission, we are the only shared inbox solution…

New in Helpmonks: Adding attachments and images to notes
New in Helpmonks: Adding attachments and images to notes

Welcome to 2018! We have many enhancements and features planned for this year. More on this in another post. For now, we are kicking off, 2018 with one of the most requested feature. As of immediately, you can add attachment and inline images to notes. Just like when you compose…

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Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now