12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowThis is a great presentation by Steve Albini about the state of the music industry and the download of files on the internet in general. Here just one of his comments.
From my part, I believe the very concept of exclusive intellectual property with respect to recorded music has come to a natural end, or something like an end. Technology has brought to a head a need to embrace the meaning of the word “release”, as in bird or fart. It is no longer possible to maintain control over digitised material and I don’t believe the public good is served by trying to.
There is great public good by letting creative material lapse into the public ownership. The copyright law has been modified so extensively in the past decades that now this essentially never happens, creating absurdities whenever copyright is invoked. There’s a huge body of work that is not legally in the public domain, though its rights holder, authors and creators have died or disappeared as businesses. And this material, from a legal standpoint now removed from our culture – nobody may copy it or re-release it because it’s still subject to copyright.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
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