Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
New in Helpmonks: Create an individual user signature for each mailbox
New in Helpmonks: Create an individual user signature for each mailbox

Here is another feature that many Helpmonks users requested — the option to create different user signature per mailbox. With this new option, our users are now able to create individual signatures for each mailbox. This new option is especially helpful if you use Helpmonks with more than one email domains, but…

2-Step Verification is here
2-Step Verification is here

We are excited to announce that 2-Step Verification a.k.a Two-Factor Authentication is now available to all customers of the Helpmonks hosted-, cloud-server-, and self-hosted edition. While the digital revolution has made our lives easier, there is always as a risk with storing your information online. At Helpmonks we’ve made it…

More options for your emails
More options for your emails

Lots of things are going on here at Helpmonks as we are churning out almost weekly new features and options to help our customers with their team email workload. Here are some of the latest product updates to Helpmonks. Composing a new email shows the user information too When you…

Several Helpmonks updates that will help you and your team to work faster
Several Helpmonks updates that will help you and your team to work faster

Over the last few weeks, we’ve made several updates to Helpmonks. Some are new options, and some are changes to the user interface of Helpmonks to help you work faster. I’ve listed some of the highlights. Re-designed mailbox settings pages We’ve completely re-designed the mailbox settings and moved from a…

A word on your privacy and security at Helpmonks
A word on your privacy and security at Helpmonks

Recently, we’ve been hearing more about data breaches and also of companies not taking enough care of their customer data. Maybe even more upsetting is that there are even businesses that make it a habit of scanning your data (emails, documents, and so forth) and selling your information. It is…

New in Helpmonks: Open Tracking
New in Helpmonks: Open Tracking

We are excited to announce a feature that many of our customers have asked for — the possibility to see when a recipient has opened your email, a.k.a open tracking. Helpmonks — Tracking With Open Tracking enabled, you will see in the list view and also in the conversation view when your recipient has…

New in Helpmonks: More options when you reply or compose a new message
New in Helpmonks: More options when you reply or compose a new message

We’ve been very busy lately here at Helpmonks and I’m happy to announce a few new features today. Action after a reply The option to either “stay in the current conversation, “jump back to the list” or “go to the next conversation” has been one of the most requested features.…

New in Helpmonks: Mark messages as answered/unanswered
New in Helpmonks: Mark messages as answered/unanswered

As Helpmonks is a system to collaborate on team email conversations the “read” and “unread” behavior is a bit different from your email client. It doesn’t help if Helpmonks would mark messages as “read” when your team members need to see those emails as well. That’s why the “read” and…

New in Helpmonks: Color your mailboxes
New in Helpmonks: Color your mailboxes

The benefit of a system like Helpmonks is that you and your team have full transparency over all incoming email conversations, including a 360-degree insight into the customers’ past and current interactions with the company, be it in the sales, support or customer service department. However, if you have more…

New in Helpmonks: New dashboard
New in Helpmonks: New dashboard

We’ve been working hard the last few weeks to re-design the Helpmonks dashboard. As the dashboard is the first thing you see when you sign in to Helpmonks, we wanted to make it easy for you to know what happening in your mailboxes and at the same time making it…

Activity stream and notification panel
Activity stream and notification panel

It’s been a while since we’ve had a chance to write on here. We’ve been working hard to build the next great destination for email collaboration. The surge of new customers in the last few months is proof that we are on the right track. Behind the scenes, we’ve been…

New in Helpmonks: Interface updates, plus easy navigation between messages
New in Helpmonks: Interface updates, plus easy navigation between messages

Over the last few days, we’ve made several small updates to the Helpmonks interface. Now, we’ve also added the ability to navigate quickly through your messages. Quickly navigate between messagesMany of our customers requested that we make navigation between messages easier. With today’s update you will now see a “previous”…

New in Helpmonks: Enhanced options for forwarding emails
New in Helpmonks: Enhanced options for forwarding emails

We just released a very exciting update for Helpmonks — the option to include all attachments (or not) upon forwarding an email. In addition, you can now also choose which messages to include in the forwarded email. Include all attachments upon forwarding Previously, we only sent attachments newly added attachments when forwarding…

Support for Proprietary winmail.dat Files in Helpmonks
Support for Proprietary winmail.dat Files in Helpmonks

We just pushed an update to our Helpmonks servers that supports parsing of winmail.dat files. Windmail.dat files is a proprietary attachment format that is used by earlier versions of Microsoft products. Generally, those winmail.dat files are not being sent to “Internet users” (Microsoft’s slang for users outside the Outlook world),…

Battle Spam Emails with New Options
Battle Spam Emails with New Options

We just released another feature for Helpmonks — enhanced options to battle spam emails. With our new spam options, you can define a “blacklist” and check for spam scores and spam flags. Blacklist With the blacklist, define email addresses that you know are being sent from a spam email address. In addition…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now