Helpmonks Blog
Articles on our products, customer experience, customer service and business growth.
New in Helpmonks: Create an individual user signature for each mailbox
Here is another feature that many Helpmonks users requested — the option to create different user signature per mailbox. With this new option, our users are now able to create individual signatures for each mailbox. This new option is especially helpful if you use Helpmonks with more than one email domains, but…
2-Step Verification is here
We are excited to announce that 2-Step Verification a.k.a Two-Factor Authentication is now available to all customers of the Helpmonks hosted-, cloud-server-, and self-hosted edition. While the digital revolution has made our lives easier, there is always as a risk with storing your information online. At Helpmonks we’ve made it…
More options for your emails
Lots of things are going on here at Helpmonks as we are churning out almost weekly new features and options to help our customers with their team email workload. Here are some of the latest product updates to Helpmonks. Composing a new email shows the user information too When you…
Several Helpmonks updates that will help you and your team to work faster
Over the last few weeks, we’ve made several updates to Helpmonks. Some are new options, and some are changes to the user interface of Helpmonks to help you work faster. I’ve listed some of the highlights. Re-designed mailbox settings pages We’ve completely re-designed the mailbox settings and moved from a…
A word on your privacy and security at Helpmonks
Recently, we’ve been hearing more about data breaches and also of companies not taking enough care of their customer data. Maybe even more upsetting is that there are even businesses that make it a habit of scanning your data (emails, documents, and so forth) and selling your information. It is…
New in Helpmonks: Open Tracking
We are excited to announce a feature that many of our customers have asked for — the possibility to see when a recipient has opened your email, a.k.a open tracking. Helpmonks — Tracking With Open Tracking enabled, you will see in the list view and also in the conversation view when your recipient has…
New in Helpmonks: More options when you reply or compose a new message
We’ve been very busy lately here at Helpmonks and I’m happy to announce a few new features today. Action after a reply The option to either “stay in the current conversation, “jump back to the list” or “go to the next conversation” has been one of the most requested features.…
New in Helpmonks: Mark messages as answered/unanswered
As Helpmonks is a system to collaborate on team email conversations the “read” and “unread” behavior is a bit different from your email client. It doesn’t help if Helpmonks would mark messages as “read” when your team members need to see those emails as well. That’s why the “read” and…
New in Helpmonks: Color your mailboxes
The benefit of a system like Helpmonks is that you and your team have full transparency over all incoming email conversations, including a 360-degree insight into the customers’ past and current interactions with the company, be it in the sales, support or customer service department. However, if you have more…
Activity stream and notification panel
It’s been a while since we’ve had a chance to write on here. We’ve been working hard to build the next great destination for email collaboration. The surge of new customers in the last few months is proof that we are on the right track. Behind the scenes, we’ve been…
New in Helpmonks: Interface updates, plus easy navigation between messages
Over the last few days, we’ve made several small updates to the Helpmonks interface. Now, we’ve also added the ability to navigate quickly through your messages. Quickly navigate between messagesMany of our customers requested that we make navigation between messages easier. With today’s update you will now see a “previous”…
New in Helpmonks: Enhanced options for forwarding emails
We just released a very exciting update for Helpmonks — the option to include all attachments (or not) upon forwarding an email. In addition, you can now also choose which messages to include in the forwarded email. Include all attachments upon forwarding Previously, we only sent attachments newly added attachments when forwarding…
Support for Proprietary winmail.dat Files in Helpmonks
We just pushed an update to our Helpmonks servers that supports parsing of winmail.dat files. Windmail.dat files is a proprietary attachment format that is used by earlier versions of Microsoft products. Generally, those winmail.dat files are not being sent to “Internet users” (Microsoft’s slang for users outside the Outlook world),…
Battle Spam Emails with New Options
We just released another feature for Helpmonks — enhanced options to battle spam emails. With our new spam options, you can define a “blacklist” and check for spam scores and spam flags. Blacklist With the blacklist, define email addresses that you know are being sent from a spam email address. In addition…
