12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowI run into a nasty issue the other day with “alike” directories in my web application.
That is, I had a copy of a “WEB-INF” directory called “WEB-INF–“. While my web application did not bother with copy of the WEB-INF directory, Tomcat threw all kinds of errors in the catalina.out log file. Also, I had some issues with Tomcat restarting and strange Java error messages, like:
Java.lang.NullPointerException com.nary.util.Localization.convertCharSetToCharEncoding(Unknown Source) com.naryx.tagfusion.cfm.engine.cfEngine.getDefaultEncoding(Unknown Source) com.naryx.tagfusion.cfm.engine.cfFormData.(Unknown Source) com.naryx.tagfusion.cfm.engine.cfFormData.(Unknown Source) com.naryx.tagfusion.cfm.engine.variableStore.(Unknown Source) com.naryx.tagfusion.cfm.engine.cfSession.(Unknown Source) com.naryx.tagfusion.cfm.engine.cfEngine.service(Unknown Source) com.naryx.tagfusion.cfm.cfServlet.service(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
After browsing the log files, I saw that Tomcat tried to read the directory and threw a bunch of critical errors while reading those copied directories. I guess, Tomcat got totally confused and tried to overload libraries.
Lesson learned; Never have any copy of the WEB-INF folder within the web application again.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
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