Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
Announcing White-label and IP access restriction
Announcing White-label and IP access restriction

As mentioned when we released our new website and new plans, we are hard at work to bring all the features of our new “Go further” plan. Today, we are excited to announce our new White-label and IP access restriction feature. The White-label feature provides an option to use a…

Introducing a new website, new plans, and new plugins
Introducing a new website, new plans, and new plugins

We are incredibly excited to finally share with you what we have been working on for the last few months — a new website, new pricing plans, and new plugins. New website It’s our pleasure to unveil our new website. Aside from the updated look, the new site highlights many aspects of…

How to make shared email management painless
How to make shared email management painless

We’ve talked before about the pains of email collaboration. Wasted time and energy, multiple replies or no replies, headaches, headaches and more headaches. Here at Helpmonks, we’re all about relieving your headaches. Here’s three ways we work to make shared email management less painful and more productive. Streamline the systems…

Announcing Razuna 1.9.5
Announcing Razuna 1.9.5

As outlined in my last post, Razuna is going strong, and we see that many customers take to Razuna, which after all is still one of the best open source alternatives to any Enterprise Digital Asset Management. Today, I’m thrilled to announce the immediate availability of Razuna 1.9.5. Razuna 1.9.5, despite…

Can a shared inbox actually make you happier?
Can a shared inbox actually make you happier?

Happiness — that is the range of emotions make up the emotional state of being happy — is an evolutionary adaptation, according to evolutionary psychologists. Researchers have found that when we experience “a tingle of delight” caused by “unexpected good fortune,” our brains release dopamine, the chemical in our brains…

New in Helpmonks: Summary of assigned emails and detail view enhancements
New in Helpmonks: Summary of assigned emails and detail view enhancements

We just released two exciting new updates for Helpmonks — a summary of assigned emails and emails in the conversation view are now collapsible. Summary of assigned emails Assigning emails to team members is one of the most used functionalities in Helpmonks. Hence we are sure you will like that you…

A long awaited update about Razuna
A long awaited update about Razuna

It’s been a while since I have last written on here. I sincerely apologize for the radio silence. We’ve had to change some things within our company (I’ll write more about this in the future) and re-focus our efforts. That said, Razuna is going stronger than ever. Many customers are…

Email is killing your team. Here’s how to save it.
Email is killing your team. Here’s how to save it.

Raise your hand if you hate email. Keep your hand raised if you hate work email. Now keep your hand raised if you have ever managed a shared inbox or a team with a shared inbox. Now keep your hand raised if you or your team have wasted precious work…

New in Helpmonks — October 2017
New in Helpmonks — October 2017

The last few weeks have been busy here at Helpmonks. We all gathered for a team meeting in Germany, spent a great time together and also managed to release many new options to enhance your productivity in Helpmonks. Here are some of the highlights: Sort Sorting is now available in…

Four signs you need an email management system
Four signs you need an email management system

Imagine this: It’s Monday morning and you’re pulling into the office, refreshed and raring to go. After grabbing some coffee and chatting with coworkers about how awesome your weekend was, you plunk down at your desk, fire up your email, the shared sales email, and your internal team chat. As…

Announcing new reports in Helpmonks
Announcing new reports in Helpmonks

As Helpmonks continues to grow, we continue to improve the product weekly (check out our public RoadMap). Today, we are excited to announce the availability of new reports in Helpmonks. More insight and a brand new user detailed report All reports now feature a convenient summary on top to show you…

New in Helpmonks: Merge and link conversations
New in Helpmonks: Merge and link conversations

Good news. You can now merge conversations in Helpmonks. Also, there is an option to link to other email conversations. With merging and linking you now have a powerful tool to combine email messages over different threads. Even with messages in other mailboxes. Merge conversations Merging conversations is easy. You…

MySQL: Specified key was too long; max key length is 767 bytes
MySQL: Specified key was too long; max key length is 767 bytes

I just ran into this issue while setting up a new client server with MySQL 5.6, well, Percona 5.6 in my case. It looks like one has to explicitly allow long prefixes in 5.6. Something that was never needed in 5.5 or earlier version of MySQL. In any case, adding:…

Filter emails by an assignee
Filter emails by an assignee

Many of our customers have been asking for this, and we are happy to make this feature now available — the option to filter emails by an assignee. The option to filter by an assignee is available when you go to the “Assigned (to others)” folder. You then see in the upper…

Changes to the notifications
Changes to the notifications

We are hard at work this summer on a wide variety of improvements for Helpmonks. We’ve added 2-Step Verification, individual signatures per mailbox, and Collision Detection to only name a few. Today we’ve re-designed the notifications and finally made it possible to customize the notification for assignment, i.e. when you…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now