Helpmonks Blog
Articles on our products, customer experience, customer service and business growth.
Announcing White-label and IP access restriction
As mentioned when we released our new website and new plans, we are hard at work to bring all the features of our new “Go further” plan. Today, we are excited to announce our new White-label and IP access restriction feature. The White-label feature provides an option to use a…
Introducing a new website, new plans, and new plugins
We are incredibly excited to finally share with you what we have been working on for the last few months — a new website, new pricing plans, and new plugins. New website It’s our pleasure to unveil our new website. Aside from the updated look, the new site highlights many aspects of…
How to make shared email management painless
We’ve talked before about the pains of email collaboration. Wasted time and energy, multiple replies or no replies, headaches, headaches and more headaches. Here at Helpmonks, we’re all about relieving your headaches. Here’s three ways we work to make shared email management less painful and more productive. Streamline the systems…
Announcing Razuna 1.9.5
As outlined in my last post, Razuna is going strong, and we see that many customers take to Razuna, which after all is still one of the best open source alternatives to any Enterprise Digital Asset Management. Today, I’m thrilled to announce the immediate availability of Razuna 1.9.5. Razuna 1.9.5, despite…
Can a shared inbox actually make you happier?
Happiness — that is the range of emotions make up the emotional state of being happy — is an evolutionary adaptation, according to evolutionary psychologists. Researchers have found that when we experience “a tingle of delight” caused by “unexpected good fortune,” our brains release dopamine, the chemical in our brains…
New in Helpmonks: Summary of assigned emails and detail view enhancements
We just released two exciting new updates for Helpmonks — a summary of assigned emails and emails in the conversation view are now collapsible. Summary of assigned emails Assigning emails to team members is one of the most used functionalities in Helpmonks. Hence we are sure you will like that you…
A long awaited update about Razuna
It’s been a while since I have last written on here. I sincerely apologize for the radio silence. We’ve had to change some things within our company (I’ll write more about this in the future) and re-focus our efforts. That said, Razuna is going stronger than ever. Many customers are…
Email is killing your team. Here’s how to save it.
Raise your hand if you hate email. Keep your hand raised if you hate work email. Now keep your hand raised if you have ever managed a shared inbox or a team with a shared inbox. Now keep your hand raised if you or your team have wasted precious work…
New in Helpmonks — October 2017
The last few weeks have been busy here at Helpmonks. We all gathered for a team meeting in Germany, spent a great time together and also managed to release many new options to enhance your productivity in Helpmonks. Here are some of the highlights: Sort Sorting is now available in…
Four signs you need an email management system
Imagine this: It’s Monday morning and you’re pulling into the office, refreshed and raring to go. After grabbing some coffee and chatting with coworkers about how awesome your weekend was, you plunk down at your desk, fire up your email, the shared sales email, and your internal team chat. As…
Announcing new reports in Helpmonks
As Helpmonks continues to grow, we continue to improve the product weekly (check out our public RoadMap). Today, we are excited to announce the availability of new reports in Helpmonks. More insight and a brand new user detailed report All reports now feature a convenient summary on top to show you…
New in Helpmonks: Merge and link conversations
Good news. You can now merge conversations in Helpmonks. Also, there is an option to link to other email conversations. With merging and linking you now have a powerful tool to combine email messages over different threads. Even with messages in other mailboxes. Merge conversations Merging conversations is easy. You…
MySQL: Specified key was too long; max key length is 767 bytes
I just ran into this issue while setting up a new client server with MySQL 5.6, well, Percona 5.6 in my case. It looks like one has to explicitly allow long prefixes in 5.6. Something that was never needed in 5.5 or earlier version of MySQL. In any case, adding:…
Filter emails by an assignee
Many of our customers have been asking for this, and we are happy to make this feature now available — the option to filter emails by an assignee. The option to filter by an assignee is available when you go to the “Assigned (to others)” folder. You then see in the upper…
Changes to the notifications
We are hard at work this summer on a wide variety of improvements for Helpmonks. We’ve added 2-Step Verification, individual signatures per mailbox, and Collision Detection to only name a few. Today we’ve re-designed the notifications and finally made it possible to customize the notification for assignment, i.e. when you…
