12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowToday I had a “banging my head to the wall” time where I was confronted with this pesky error:
“An invalid XML character (Unicode: 0x0) was found in the element content of the document.”
Point is that I already created the file in Coldfusion and also used xmlformat for adding the content. So it was “impossible” that there was an error in the content of the XML file. After looking around (yes, Bing or Google is sometimes really your friend) I read that the problem should be some character encoding issue. Since, I already used UTF-8 for writing and reading the file, I thought I had it covered.
Well, to spare you from reading any longer (after all you just came here for the solution ,right?) I figured that I had to escape the control chars before using xmlparse(). In other words, a simple rereplace() was the solution:
“”
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
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