12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowAs a developer of web applications you (should) know that your users will not always enter the data you expect in a form field. When you post the form with a normal submit, then the browser will take care of the encoding for you, but what about AJAX calls? Say, you need to grab a form value and need to pass it on in a AJAX call, then you need to take care of the encoding.
Javascript gives you 3 functions to encode your values. These are escape(), escapeURI() and encodeURIComponent(). Now, probably like a lot of others, I have only known about the escape() function and used to use that function to encode my URL values. Until the other day, when I had to preserve a “+” and a “/” in a value. Apparently, there is a fundamental difference between them.
escape:
In all browsers that support JavaScript, you can use the escape function. This function works as follows: digits, Latin letters and the characters + – * / . _ @ remain unchanged; all other characters in the original string are replaced by escape-sequences %XX, where XX is the ASCII code of the original character.
escapeURI & encodeURIComponent
In addition to escape, modern browsers support two more functions for URL-encoding: encodeURI and encodeURIComponent. These functions are similar to escape, except that they leave intact some characters that escape encodes (e.g. apostrophe, tilde, parentheses); moreover, encodeURIComponent encodes some characters (+ / @) that escape leaves intact. Unlike escape, that produces %uXXXX, encodeURI and encodeURIComponent will encode the capital Cyrillic letter A as %D0%90, and the euro sign (€) as %E2%82%AC.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowEmail delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowGoogle Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
Read nowAutomated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
Read nowEmpower your team and delight your customers.