Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
Support for Proprietary winmail.dat Files in Helpmonks
Support for Proprietary winmail.dat Files in Helpmonks

We just pushed an update to our Helpmonks servers that supports parsing of winmail.dat files. Windmail.dat files is a proprietary attachment format that is used by earlier versions of Microsoft products. Generally, those winmail.dat files are not being sent to “Internet users” (Microsoft’s slang for users outside the Outlook world),…

Battle Spam Emails with New Options
Battle Spam Emails with New Options

We just released another feature for Helpmonks — enhanced options to battle spam emails. With our new spam options, you can define a “blacklist” and check for spam scores and spam flags. Blacklist With the blacklist, define email addresses that you know are being sent from a spam email address. In addition…

Introducing Real-time Desktop Notifications and Mailbox Refresh
Introducing Real-time Desktop Notifications and Mailbox Refresh

Whether reminding you of a conversation, helping you with your sales emails or building a transparent mailbox service for your whole team, Helpmonks is making your team email more transparent and easier to use. Today we’re introducing real-time desktop notifications and auto-mailbox refresh to help you stay up-to-date with all…

From Mac to Linux: Web Development with Linux
From Mac to Linux: Web Development with Linux

As I promised to write more about my experience with Linux as my replacement for a Mac, here is my experience with developing web apps on Linux. It’s almost ridiculous how easy web development on Linux is. All the tools are a simple “apt install” command away. If not, most…

New in Helpmonks: Get notified when no one replies to an email
New in Helpmonks: Get notified when no one replies to an email

The Helpmonks Team has been very hard at work and we are super excited to share with you our newest feature — The ability to be notified when when an email remains unanswered for a period of time. Nowadays, no one can afford to miss out on responding to an email or…

Linux has replaced my Mac
Linux has replaced my Mac

I’ve been trying for years to replace my Mac centric development work-flow with Linux. I’ve written before that I switched to a Dell Xps13 in order to use Linux full time. However, after three months, I gave the Xps13 to one of my developers (he is loving it and runs…

Overhauled responsive mobile experience for Helpmonks
Overhauled responsive mobile experience for Helpmonks

We know that many of our customers use Helpmonks on their mobile devices. While we do not have a native application yet (we are planning to release something in 2017) we just enhanced our current responsive design. So much so, that the responsive mobile experience is on par with the…

New in Helpmonks: Fixing the auto-reply war
New in Helpmonks: Fixing the auto-reply war

In general, auto-replies are a good thing, as it can let a sender know if you are out-of-the-office. Auto-replies for a shared mailbox are also a good thing, in that they help to guide users to self-help materials or simply to let them know when they can expect an answer.…

New in Helpmonks: Print conversation or individual messages
New in Helpmonks: Print conversation or individual messages

We are excited to let you know that we have added one of the most requested features for Helpmonks —the ability to print emails. By clicking on the print icon which is next to the subject, you can print the entire conversation, or choose to print an individual section by…

Changes and updates to the Helpmonks API
Changes and updates to the Helpmonks API

We just pushed a new release to our Helpmonks servers which contains the following updates to the API: The return data format has changed The updated API now has the following returned format:success : true/false,error : contains error (only visible if success is false)results : contains the resultYou can find more details about it…

Signatures now visible inline
Signatures now visible inline

With Helpmonks we wanted to create a simple and distraction free application for your team emails. From the beginning we put our energy into making “things automatic”. While our customers love our approach, we understand that we might have simplified too much. One of those simplifications was to tag on…

Oui oui, c’est vrai… French is now available in Helpmonks
Oui oui, c’est vrai… French is now available in Helpmonks

As we welcome more and more customers to Helpmonks each month, we also broaden our international presence. As of today, we have customers in the USA, Germany, India, Brazil, Italy, UK (you guys really love Helpmonks), Luxembourg, Belgium, France, etc It was just a matter of time, until our interface…

Razuna 1.8.6 is now available
Razuna 1.8.6 is now available

Hot on the heels of Razuna 1.8.5, we are releasing today a small update — Razuna 1.8.6. Razuna 1.8.6 contains the following fixes and enhancements: While the quick search always supported adding a “*” to a word to find files which contain your search term, it was never really possible to find…

Razuna 1.8.5 is here — now with an approval process
Razuna 1.8.5 is here — now with an approval process

While we are very hard at work for Razuna 2.0, I’m happy to announce that we just released Razuna 1.8.5. Razuna 1.8.5 brings one new feature that many of you have asked for — an approval process. The approval process enables you to hold back files being uploaded to a folder and…

New architecture now online
New architecture now online

As mentioned in my last post, we’ve seen a considerable growth in the last few months and have invested in new architecture which we just activated today. What this means for you, is that you should immediately see an enhanced performance while using the Helpmonks web app. In addition, we…

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Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
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