Your shared inbox will work with every email service

Helpmonks Email Management Integration

Helpmonks team collaboration platform works with every email platform be it Google Gmail, Outlook, or Microsoft 365, even email clients yet to be built.

Helpmonks Email Management Integration
Great shared inbox that allows for effective day to day business operations.

Great shared inbox that allows for effective day to day business operations.

Liam E. (Events Specialist)

Much needed better email management with best in class customer support.

Much needed better email management with best in class customer support.

Heather W. (Real Estate)

Helpmonks helps us answer customer emails at lighting speed.

Helpmonks helps us answer customer emails at lighting speed.

JT M. (Small Business Owner)

Helpmonks G2 High PerformerHelpmonks G2 Small Business High Performer

Helpmonks works wherever you are with any email account

Helpmonks Email Account Integration

Been looking for a shared mailbox in Office 365? Helpmonks integrates any email provider, allowing you to continue to use the email client you're already familiar with, while enhancing your email communications with the team collaboration features of a shared inbox.

It doesn't matter if your email provider is Gmail, Google Apps, Microsoft Office 365, Rackspace, Yahoo, Microsoft Exchange Server, or another IMAP mail server. Helpmonks does not replace, it complements your current email client to create a collaborative inbox.

Just forward your email to your Helpmonks shared inbox. We take care of the rest (works with Google Groups, any distribution list, or Helpdesk ticketing system). Your shared mailbox will become accessible to everyone on your team instantaneously, assuring a transparent service desk that helps your team deliver the best experience for your customers.

Read the shared inbox vs. email comparison or how we compare against Zendesk (or any other Support Ticketing System, for that matter).

Also, Helpmonks works with your email client

Update conversations directly in your shared inbox tools. Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself, or embed internal-only notes in the conversation for your team to view. All this from within your current email client.

It doesn't matter if you use a Gmail shared inbox, an Outlook account, or a Microsoft business email account. Helpmonks does its magic behind the scenes, fully transparent to you and your customers. You can even add Service Level Agreements to each email address, so your team stays on top of urgent customer requests.

Email commands are the secret sauce that lets you work with Helpmonks wherever you are. Be it on Windows, macOS, ChromeOS, or Linux, Helpmonks works universally on any platform.

See a list of all features or read about our shared inbox email management approach with Helpmonks.

Helpmonks Email Commands
Helpmonks Email Integration Application

Helpmonks can be used on your desktop or mobile device

Helpmonks uses the latest web technologies and is available on every platform and device.

Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone, and iPad too.

Moreover, Helpmonks offers the same functionality, independent of which platform or device you and your team use. You will always have the same experience and always see the same results. Anytime. Anywhere.

Your customers are human, treat them with respect in your replies - how customer support emails should be

Don’t burden your customers with your internal numbers that your ticketing system requires.

With the Helpmonks customer engagement platform, your customer won't get a generic email with a support ticket number or be forced to sign into a ticketing system to track an issue. Your customers won't even know that you are using a shared mailbox from Helpmonks.

See why so many teams have taken to working with Helpmonks to build a better customer experience.

Helpmonks Email Prioritization

Helpmonks lets you be in control

Helpmonks Email Integration Platform

Your emails belong to your organization. That's why Helpmonks comes with built-in security features.

Protect your users by enabling Two-Factor (2-step) Authentication. Additionally, Helpmonks supports authentication with hardware keys such as those from Yubikey.

Helpmonks also supports Single-Sign-On (oAuth) and SAML authentication. Our oAuth authentication allows you to embed Helpmonks into your software stack.

Finally, with IMAP sync, all your emails will automatically be stored on your email server.

See why organizations choose to use Helpmonks.

One email management platform for your entire team

Helpmonks combines all the tools you needs for a successful customer service experience.

Email collaboration

Ashared inbox for teamsthat demand more from an email platform.

Email Marketing

Manage distribution lists andsend email campaignswith no contact limits.

Drip Campaigns

Inrcease sales and customer engagement with targetedemail sequences.

Live Chat

Increase sales and use ourlive chat toolto chat in real-time.

Team Email

Work as a unified team in yourshared inboxwith email for groups.

Email ToDo

Powerfulemail task managementfor teams built-in.


Work right along side your customersthrough all relationship stages.

Knowledge Base

Create public or internalknowledge base sites with ease.

File Browser

Find every file from any email in seconds. Create a shared storage.(Coming soon)

Take your team emails to the next level

Give Helpmonks a Try

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email among your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features