You are in control, because it doesn't matter if your email provider is Google Apps, Rackspace, Yahoo, Exchange Server or your own mail server. Simply forward your email (email@example.com, firstname.lastname@example.org, etc.) to Helpmonks to work with a shared mailbox. Accessible to everyone on your team. See how a shared mailbox works.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into another support system to keep track of their issue. In fact, they won't even know they're using a shared mailbox. See how a shared mailbox works.
With IMAP sync, you can store all outgoing messages from your team on your mail server, i.e., in the "Sent" folder.
Helpmonks makes it easy to integrate seamlessly with your existing mail provider. It doesn't matter what email provider you use, e.g., Google Apps or Office365. Simply forward emails to your Helpmonks mailbox and use the IMAP sync to store outgoing messages. It's really that simple! See why organizations chose to use Helpmonks.
I really appreciate you always improving the product. Makes it a pleasure to use. Have a great weekend!— Opticaltel
FYI, very happy customers here at Oosterpoort, we use helpmonks on a daily basis :-)— Oosterpoort
We really enjoy working with Helpmonks every day. It made our communication with our customers so much easier. Thank you.— Medology