Helpmonks works with your existing email platform, be it Gmail, Office 365, Exchange Server, or your on-premise mail-server

Helpmonks works with basic email protocols ensuring integration with any and all email clients, even email clients yet to be built. No complicated ticket system integration required. Just a beautiful shared email experience for your support team.

Helpmonks works with your existing email platform, be it Gmail, Office 365, Exchange Server, or your on-premise mail-server

Helpmonks works wherever you are with any email account

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Helpmonks works with your existing email providers and email accounts. Helpmonks does not replace, it complements your current email client to manage email.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Rackspace, Yahoo, Microsoft Exchange Server or your own IMAP mail server. Simply forward your email (sales@company.com, support@company.com, etc.) to your Helpmonks shared inbox and we take care of the rest. Accessible to everyone on your team, assuring a transparent service desk.

See why using a Helpmonks shared mailbox for your support team has many benefits over standard email, ticket software or Zendesk

Also, Helpmonks works with your email client

Update conversations directly from your inbox. Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal-only notes in the conversation for your team to view. All this from within your current email client.

Email commands are the secret sauce that lets you work with Helpmonks wherever you are. Be it on Windows, macOS, ChromeOS, or on Linux, Helpmonks works universally on any platform.

See a list of all features or read about our shared inbox email management approach with Helpmonks.

Intelligent email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Use Helpmonks wherever you are

Helpmonks works on every platform and on every mobile device

Helpmonks can be used on your desktop or mobile device.

Helpmonks uses the latest web technologies and is available on every platform and device.

Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.

Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.

Just an email, nothing else

Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.

Don’t burden your customers with your internal numbers that your ticketing system requires.

By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.

See why so many teams have taken to working with Helpmonks to build a better customer experience.

Efficient customer support by email.

Helpmonks lets you be in control

IMAP sync. Store all outgoing messages on your mail server with Helpmonks team emails

Your emails belong to your organization. That's why Helpmonks comes with built-in security features.

Protect your users by enabling Two-Factor (2-step) Authentication. Additionally, Helpmonks supports authentication with hardware key's such as those from Yubikey.

Helpmonks also supports Single-Sign-On (oAuth) and SAML authentication. Our oAuth authentication allows you to embed Helpmonks into your software stack.

Last but not least, with IMAP sync all your emails will automatically be stored on your email server.

See why organizations choose to use Helpmonks.

What people are saying about Helpmonks

I really appreciate you always improving the product. Makes it apleasure to use.Have a great weekend!

Opticaltel

FYI,very happy customershere at Oosterpoort, we use helpmonks on a daily basis :-)

Oosterpoort

We really enjoy working with Helpmonks every day. It made ourcommunication with our customers so much easier.Thank you.

Medology

Did you know?

Helpmonks is the only shared mailbox solution that offers multiple deployment options

Hosted Edition

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server Edition

Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the shared mailbox cloud edition

Self-Hosted Edition

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Read on to see if the on-premise shared mailbox edition makes sense for you

One more thing...

Helpmonks gives you the ability tocollaborate as a group in your shared mailbox, features aTeam To-Do App,powerful Customer Relationship Management (CRM) capabilities, aLive-ChatandEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.

Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.

Ready to create your own shared inbox?
Start collaborating on team emails within minutes

Try Helpmonks for FREE for 30 days