Helpmonks works with your existing email platform, be it Gmail, Office 365, Exchange Server, or your on-premise mail-server
Helpmonks works with basic email protocols ensuring integration with any and all email clients, even email clients yet to be built. No complicated ticket system integration required. Just a beautiful shared email experience for your support team.
Helpmonks works wherever you are with any email account
Helpmonks works with your existing email providers and email accounts. Helpmonks does not replace, it complements your current email client to manage email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Rackspace, Yahoo, Microsoft Exchange Server or your own IMAP mail server. Simply forward your email (sales@company.com, support@company.com, etc.) to your Helpmonks shared inbox and we take care of the rest. Accessible to everyone on your team, assuring a transparent service desk.
Also, Helpmonks works with your email client
Update conversations directly from your inbox. Execute commands simply by replying to emails.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal-only notes in the conversation for your team to view. All this from within your current email client.
Email commands are the secret sauce that lets you work with Helpmonks wherever you are. Be it on Windows, macOS, ChromeOS, or on Linux, Helpmonks works universally on any platform.
See a list of all features or read about our shared inbox email management approach with Helpmonks.
Use Helpmonks wherever you are
Helpmonks can be used on your desktop or mobile device.
Helpmonks uses the latest web technologies and is available on every platform and device.
Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.
Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.
Just an email, nothing else
Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.
Don’t burden your customers with your internal numbers that your ticketing system requires.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.
See why so many teams have taken to working with Helpmonks to build a better customer experience.
Helpmonks lets you be in control
Your emails belong to your organization. That's why Helpmonks comes with built-in security features.
Protect your users by enabling Two-Factor (2-step) Authentication. Additionally, Helpmonks supports authentication with hardware key's such as those from Yubikey.
Helpmonks also supports Single-Sign-On (oAuth) and SAML authentication. Our oAuth authentication allows you to embed Helpmonks into your software stack.
Last but not least, with IMAP sync all your emails will automatically be stored on your email server.
What people are saying about Helpmonks
Opticaltel
Oosterpoort
Medology
Did you know?
Helpmonks is the only shared mailbox solution that offers multiple deployment options
Self-Hosted Edition
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Read on to see if the on-premise shared mailbox edition makes sense for you
One more thing...
Helpmonks gives you the ability tocollaborate as a group in your shared mailbox, features aTeam To-Do App,powerful Customer Relationship Management (CRM) capabilities, aLive-ChatandEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.
Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.