Helpmonks works with Gmail, Exchange, or any other email platform

Helpmonks works with basic email protocols ensuring integration with any and all email clients, even email clients yet to be built. No complicated ticket system integration required. Just a beautiful shared email experience for your support team.

Helpmonks works with Gmail, Exchange, or any other email platform

Helpmonks works wherever you are with any email account

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Helpmonks works with your existing email providers and email accounts. Helpmonks does not replace, it complements your current email client to create a collaborative inbox.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Microsoft Office 365, Rackspace, Yahoo, Microsoft Exchange Server or if you run your own IMAP server. Simply forward your email (sales@company.com, support@company.com, etc.) to your Helpmonks shared inbox and we take care of the rest (this works with Google Groups, any distribution list, or Helpdesk ticketing system). Accessible to everyone on your team, assuring a transparent service desk that saves time.

See why using a Helpmonks shared mailbox for your support team has many benefits over standard email, Google Groups, Support Ticket system, Desk Ticketing System, or Zendesk

Also, Helpmonks works with your email client

Update conversations directly in your shared inbox tools. Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal-only notes in the conversation for your team to view. All this from within your current email client.

It doesn't matter if you use a Gmail shared inbox, an Outlook account, or an Microsoft business email account, Helpmonks does it's magic behind the scenes, fully transparent to you and your customers. You can even add Service Level Agreements to each email address so your team stays on top of urgent customer requests.

Email commands are the secret sauce that lets you work with Helpmonks wherever you are. Be it on Windows, macOS, ChromeOS, or on Linux, Helpmonks works universally on any platform.

See a list of all features or read about our shared inbox email management approach with Helpmonks.

Intelligent email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Use Helpmonks wherever you are

Helpmonks works on every platform and on every mobile device

Helpmonks can be used on your desktop or mobile device.

Helpmonks uses the latest web technologies and is available on every platform and device.

Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.

Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.

Just an email, nothing else

Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.

Don’t burden your customers with your internal numbers that your ticketing system requires.

By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.

See why so many teams have taken to working with Helpmonks to build a better customer experience.

Efficient customer support by email.

Save Big with Helpmonks

See how much you will save compared to our competition. Save hundreds today, save much more as you grow.

Helpmonks

Help Scout, FrontApp, Groove, Zendesk

  • Priced per mailbox and NOT per user
  • Unlimited users, emails & storage
  • To-Dos for teams
  • Live-Chat
  • Email Marketing Platform
  • Customer Relationship (CRM)
  • Approval processes
  • Collision detection & mentions
  • Workflows, API, Plugins
  • SSO, SAML, & 2-step authentication
  • SaaS, cloud, & on-premise
  • Works with all email providers
  • Helpmonks vs. HelpScout
    Help Scout
    $25 or $40
  • Helpmonks vs. Groove
    Groove
    $12, $25 or $34
  • Helpmonks vs. Front
    FrontApp
    $18, $48, $98, or $158
  • Helpmonks vs. Zendesk
    Zendesk
    $5 to $199
All prices are for 1 USER per month.
Some vendors require a min. user amount
3 mailboxes and 10 users
$57, $117 or $207 per month
$200 to $1,000 per month
10 mailboxes and 30 users
$190, $390 or $690 per month
$500 to $6,000 per month
Dedicated Cloud Servers
Starting at $249 per month
Not available
Self-hosted / on-premise
Self-hosted license
Not available (Vendor lock-in!)

Helpmonks lets you be in control

IMAP sync. Store all outgoing messages on your mail server with Helpmonks team emails

Your emails belong to your organization. That's why Helpmonks comes with built-in security features.

Protect your users by enabling Two-Factor (2-step) Authentication. Additionally, Helpmonks supports authentication with hardware key's such as those from Yubikey.

Helpmonks also supports Single-Sign-On (oAuth) and SAML authentication. Our oAuth authentication allows you to embed Helpmonks into your software stack.

Last but not least, with IMAP sync all your emails will automatically be stored on your email server.

See why organizations choose to use Helpmonks.

Tools to engage your customers

A mighty email marketing platform at your disposal

The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.

Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.

The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.

Helpmonks Email Campaign Platform
Helpmonks Live-Chat for every website for free

Live-Chat widget for every website. Available in your shared inbox.

With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.

Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.

It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.

Team To-Do app

Create and assign tasks. Collaborate on email conversations with ease.

The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.

With To-Dos for Teams you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.

The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.

To-Do team task manager. Create and assign tasks. Collaborate on email conversations together.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now