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Enabling SSL for all on our hosted platform
Back in 2008 when we started with the Razuna hosted platform using SSL was a unique option. Something we felt justified to ask our customers to pay an additi
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
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Tools I use - Laptop
I recently moved back to an Apple laptop after my experience with the XPS13 and Linux with the Retina display. I know what some of you might say, after all t
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Why workflows will change your team's email habits
Helpmonks . Harry wants to automatically assign emails with a subject containing “bow” to Denise McCort, and add a note to them as well. Using a workflow all
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Schedule Emails
We are very excited to announce that “Reminders” — one of my favourite feature — is now available in Helpmonks. Add a reminder to an email and don't lose tra
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How Helpmonks plugins make your team happy
Recently we noticed many of our competitors and partners are talking about email management, and how their email solutions integrate with their client's work
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Razuna 1.8 Release Candidate (RC) 2 now available
Following on the heels of last months Razuna 1.8 RC 1 release and take it for a spin. You can rea
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Your workflow just got powered up
We are extremely excited to bring another great update to our Helpmonks platform . This time to the already powerful workflow's to handle your team email flo
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New option: default status for replies
I'm excited to announce that we just added a new option for each mailbox, that is, we now have a “default status” that is automatically set when you reply to
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Change your subject
It has been a long time coming, but as of immediately you have the option to change the subject of any email conversation in Helpmonks. While this is not a “
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Razuna 1.8 RC1 (Release Candidate) is ready
It gives me great pleasure to announce that Razuna 1.8 RC1 is now available to the general public. This is the first release candidate, meaning we deem this
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SLA and company editing received some love today
One of the best kept secrets of Helpmonks . Today we are pleased to let you know that we enhanced the use of SLA's and interacting with companies. Here are t
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A quote from 1986 that is more powerful today than ever
> This is our world now… the world of the electron and the switch, the beauty of the baud. We make use of a service already existing without paying for what
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