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You can now import users
As Helpmonks is growing we constantly explore how to make it easier for our customers to use Helpmonks. One of those time savers has just been made available
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
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Razuna 1.8.2 is now available
Razuna 1.8.2 and the latest version of the search server is now available. Razuna 1.8.2 contains these important changes: -----------------------------------
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Set a default assignee on replies
We are happy to announce another feature that was requested by our customers — the option to set the default assignee on replies. Setting a default assignee
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Some updates
Today we pushed a few updates to the Helpmonks platform. Some of these are direct user requests. Here is the list of changes: * Enabled search for custom fie
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Drafts, drafts, drafts
We're excited to announce that we released “Drafts” today. Drafts, as the name implies, autosaves your replies in Helpmonks and lets you easily return to the
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My travel hacks
Update 2018: After having received over a thousand upvotes on Quora and being featured in newspapers, my post below was removed on Quora (without given a rea
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Razuna 1.8.1 maintenance release
Razuna 1.8.1 and the Razuna Search Server 2.1 is now available. This is a maintenance release for all previous versions and we strongly encourage you to upda
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Custom Fields are here!
Today is a big day here at Helpmonks as we've just released one of the most requested features – Custom Fields. With custom fields you can store relevant dat
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What should we build next?
Here at Helpmonks we value our customer's requirements above anything else. While this might be a marketing slogan for some, we take this seriously and there
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Small update for company users
While we are on our way to open up Helpmonks to broader integration (Zapier, Custom Fields, Custom Application, etc.) here is a small new feature that some o
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It's here: Change the TO on any conversation
We are excited to announce that one of the most requested options is finally available in Helpmonks , i.e. you can now change the “TO” in the web app itself.
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Making adding new labels easier
Many of our customers use labels to further categorize their team emails. As labels are not bound to a user, but to the whole shared inbox . As labels are fr
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