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Drafts, drafts, drafts
We're excited to announce that we released “Drafts” today. Drafts, as the name implies, autosaves your replies in Helpmonks and lets you easily return to the
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
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My travel hacks
Update 2018: After having received over a thousand upvotes on Quora and being featured in newspapers, my post below was removed on Quora (without given a rea
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Razuna 1.8.1 maintenance release
Razuna 1.8.1 and the Razuna Search Server 2.1 is now available. This is a maintenance release for all previous versions and we strongly encourage you to upda
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Custom Fields are here!
Today is a big day here at Helpmonks as we've just released one of the most requested features – Custom Fields. With custom fields you can store relevant dat
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What should we build next?
Here at Helpmonks we value our customer's requirements above anything else. While this might be a marketing slogan for some, we take this seriously and there
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Small update for company users
While we are on our way to open up Helpmonks to broader integration (Zapier, Custom Fields, Custom Application, etc.) here is a small new feature that some o
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It's here: Change the TO on any conversation
We are excited to announce that one of the most requested options is finally available in Helpmonks , i.e. you can now change the “TO” in the web app itself.
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Making adding new labels easier
Many of our customers use labels to further categorize their team emails. As labels are not bound to a user, but to the whole shared inbox . As labels are fr
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Performance improvement for your emails
We just pushed an update to our Helpmonks servers that increases the rendering of all emails by 20% – 40%. Furthermore, you should see that your HTML emails
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United and Star Alliance
Update: United responded to this and I've posted their reply at the end. Being a 1k United member has its perks. You get free economy plus seating, six globa
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Send a new message from your shared inbox in your email client
So far, you had to use the Helpmonks web app with the new “#new” command to create the new message. For example, to send a new message coming from your mailb
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More power to email forwarding in Helpmonks
As of immediately, any email you forward to a Helpmonks shared inbox will parse the header and will set the TO address to the email address you received the
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