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Change your subject
It has been a long time coming, but as of immediately you have the option to change the subject of any email conversation in Helpmonks. While this is not a “
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Guides, updates, and tactics for faster customer collaboration.
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Razuna 1.8 RC1 (Release Candidate) is ready
It gives me great pleasure to announce that Razuna 1.8 RC1 is now available to the general public. This is the first release candidate, meaning we deem this
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SLA and company editing received some love today
One of the best kept secrets of Helpmonks . Today we are pleased to let you know that we enhanced the use of SLA's and interacting with companies. Here are t
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A quote from 1986 that is more powerful today than ever
> This is our world now… the world of the electron and the switch, the beauty of the baud. We make use of a service already existing without paying for what
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The scary “The system is running in low-graphics mode” error message
The scary “The system is running in low-graphics mode” error message So, after moving from Mac to Windows to Linux , I went on a crusade to find the perfect
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Linux and \"The system is running in low-graphics mode\" error
So, after moving fromMac to Windows to Linux , I went on a crusade to find the perfect Linux Desktop Environment. I originally installed Ubuntu 15.04 and qui
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A few updates to Helpmonks
We've been hard at work here at Helpmonks and released a few updates that will enhance how you work with your customer emails. Overview of attachments Many o
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Who said the Linux desktop is dead?
I recently moved from Mac OS X and a MacBook Pro 13 Retina to Windows 8.1 running on a Microsoft Surface Pro 3. While the Surface Pro 3 is a beautiful machin
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New editor brings option to add attachments and inline images
It's been a while since we've posted an update here, but the Helpmonks team has been incredibly busy bringing you all kinds of enhancements. To that end, we
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Practical tips how to survive any conference
Conferences are a fun place, great to learn new topics and to meet new people. Yet, for me they also take up a lot of energy and sometimes they can be a bit
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New workflow added to further control the flow of your team emails
In today's Helpmonks will check any incoming email from customers for the matching condition and will execute the set actions. All
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European Patent Office (EPO) uses Razuna to handle press media
I often rant about the benefits of using the Razuna API to extend the functionality to other systems. Recently the European Patent Office went live with a DA
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