Helpmonks is a shared inbox solution that empowers your team to collaborate on email conversations. With Helpmonks all your shared inboxes are available in one central location, so your organization gains transparency and insight into all email communications. With Helpmonks, no matter where your team members are located, everyone stays on the same page.
At a glance see how many emails are to be answered by your team and who is responsible for replying.
Need a confirmation from another team member before replying? Use notes to make your request and ensure the answer remains relevant to and embedded within the email conversation, only for you to see, never your customer.
At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Keep track of customers, companies and SLAs with built-in customer management tools.
Keep relevant information with the email, where you need it, until you're ready to reply.
No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.
Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your email communications.
You are in control, because it doesn't matter if your email provider is Google Apps, Office 365 or you have your own mail server. Helpmonks works with them all. Simply forward your email (i.e. firstname.lastname@example.org, email@example.com) to your shared inbox and let Helpmonks turn your email into a powerful collaboration tool.
Accessible to everyone on your team. Anytime. Anywhere.
To-Do for teams enriches the collaboration between all team members. With To-Dos easily create and assign tasks to individual team members.
Using To-Do for Teams you can capture anything that needs attention. To-Do manager is available throughout Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.
Helpmonks is the only shared inbox platform that combines a powerful sales, and an automated marketing email feature into your emails to help engage your customers. Use the Helpmonks CRM together with your team to keep track of every conversation with all customers.
Helpmonks provides all this from one central location that is available on all your devices. Anytime. Anywhere.
We don't like to have our data held hostage by our software choices. Helpmonks believes in extending the same courtesy. Therefore, we are the only shared inbox platform to offer hosted-platform (Saas), dedicated managed cloud servers, and a self-hosted edition.
Independent of the deployment plan, we respect and treat every customer the same. At Helpmonks we respect your privacy, and will never sell your data.
Help Scout, FrontApp, Groove, Zendesk
All prices are for 1 USER per month!
3 mailboxes and 10 users
$57, $117 or $207 per month
$200 to $500 per month
10 mailboxes and 30 users
$190, $390 or $690 per month
$250 to $3000 per month
Unlimited mailboxes and unlimited users
$599 per month
Dedicated Cloud Servers
Self-hosted / on-premise
Not available (Vendor lock-in!)
Wield the power of workflows to assign incoming emails to designated team members, or automatically send a response back. Additionally, workflows can be used to automatically set reminders, label and categorize emails, or even notify team members of unanswered emails, allowing your team to provide the best customer experience.
Want to integrate with in-house software? Workflows can work with your current tools too. Yeah, we love developers.
Don’t burden your customers with your internal numbers.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into another support system to track an issue. In fact, your customers won't even know that you are using a shared inbox from Helpmonks.
Conversation history retained.
No more asking your co-workers to forward the email you've lost. Helpmonks keeps all your email conversations within reach. Bringing new team members on board? No problem, they can easily get familiar with your customer's email conversations which took place before their arrival. That's what we call a unified shared inbox.
No need to recall when an email conversation occurred, easily find it again in your shared inbox, whether it be on your desktop or mobile device.
Execute commands simply by replying to emails.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.
Helpmonks uses the latest web technologies and is available on every platform and device.
Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.
Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.
Helpmonks comes with our best-in-business support.
We understand. Your emails and communication with customers is extremely important to your business. That's why we provide support by email, live-chat and phone. Besides, a 24/7 support plan is available too.
Furthermore, our customers with a dedicated cloud server or self-hosted edition enjoy unparalleled access to our developer team with a direct chat tool.
Moreover, we provide free training and free on-boarding sessions for your team.
Your data is safe and your privacy is respected.
Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes proactive measures to guarantee a secure infrastructure and a safe application environment.
Our promise to you is that we will never read, scan or sell any of your data or information.
Use our hosted shared inbox solution for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.
Over 2,000 customers use Helpmonks daily on our platform. Get up and running within minutes.
Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared inbox servers are the perfect companion to your team workflow.
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Helpmonks features anintegrated To-Do Manager,powerful CRM capabilities, anautomated email campaign solution, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.