The powerful, low-cost all-in-one customer engagement platform
Customer engagement tools built to help you deliver great customer service.
Customer service teams of all sizes tell us that their job got much easier with Helpmonks and customer satisfaction increased.
Harness the potential of a shared inbox, live chat, email newsletter, email automation, and customer management available in one powerful platform.
Great system that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
User in Real Estate
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Work together for a better customer experience
Help desk for customer self-service and internal documentation(Coming soon)
A shared inbox that's built to empower you to be customer-centric.
Ashared inboxin Helpmonks, keeps every team member updated in real-time. You see at a glance every interaction with the customer, be it by Live-Chat, from a newsletter campaign, or a direct message.
Safe time and stay organized. Conversations can be tagged, categorized, and assigned. Everyone is on the same page and managers know, who is working on what. Intelligent reports and analytics, provide further insight into your teams performance.
Bring your team together with a mighty low-cost email collaboration platform that knowsno per user pricing.
Talk to your website visitors and customers in real-time.
Start usingLive Chatfor sales and customer support on every site you own without any limitations. Drive sales, convert leads and provide instant customer service.
Acquire more customers with automated and personalized targeted messages. Helpmonks automatically increases your support team's productivity as the Live Chat is integrated into all Helpmonks tools.
Turn every team member into customer service superhero as there areno chat agent and chat limitations.
Increase sales and gain new customers.
Sending an email newsletter or product announcements to your customers is as easy as 1-2-3 with the HelpmonksEmail Marketing Platform.
As a complete all-in-one customer service solution, there is no cumbersome import or export of contacts required. Just send email campaigns with one of our pre-made email templates or bring your own newsletter design.
Increase your email campaign conversion rate and track your performance with ready-to-use reports and analytics. An email marketing platform has never looked so effortless.
Start engaging customers today and gain more leads as there areno contact limits.
Email automation is your secret sauce for growing your business.
Email Automation, aka Email Drip Campaign, is here to increase your customer retention and sales manifold. Sending personalized automated emails based on the customers' behavior will keep your contact engaged and your brand in the loop.
Only available for enterprises in the past is now available,without the high-cost. Automated Email Sequences will take your sales and marketing to the next level.
Increase customer engagement and sell more with the most powerfullow-cost alternative for marketing automation.
Keep everything organized in one central location.
Staying organized in your team inboxes has never been easier with thepowerful To-Do appavailable throughout your Helpmonks account. However, we didn't just create another To-Do list.
The Helpmonks task management has the superpower to elevate your whole service desk and how your team collaborates online. To-dos are not only assigned to team members but are associated with your contacts and emails.
Keeping everything in your customer engagement solution provides you with meaningful analytics into each customer's tasks and emails.
Make every customer interaction a success.
Unlike any otherCustomer Relationship Managementsoftware you have ever used, this one doesn't try to confuse you. Manage your workflow from your team inbox within your collaboration software.
The CRM keeps track of your leads, deals, and partnerships. You can use the CRM for your sales or customer support as everything is being organized and available within the same system.
Empowering customer service teams everywhere
We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection.
Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's aren't neglected.
We are able to have multiple people work through one mailbox. We use one email address for our accounting department. Different people need different emails. Being able to assign a conversation to someone instead of having to forward it or send slack, we can just assign it to them and it clears the queue. The pricing is amazing and the support is wonderful.
Ready to supercharge your customer service team?Give Helpmonks a Try
The latest from our customer service blog
Helpmonks in Q1 of 2021: What a start
Following the Live Chat tool and the Email Marketing Platform release in December 2020, we started 2021 enthusiastically to keep the momentum going. January January saw us moving to a new platform for our RoadMap. While the Trello RoadMap served us well for over five years, it was time for something new. A platform where we post a RoadMap, our users can vote and comment on requ
12 best ways to build your email list and grow your business
Building and maintaining a quality email list is the foundation for any successful business. The most significant benefit that email marketing offers is that the leads you have in your distribution lists are already warm. They are already your targeted audience and interested in your products and what you have to offer. Unlike new visitors to your site or users coming from social media platforms, you know where you stand with email subscribers and your email campaigns. There are two critical c