Helpmonks enables you to grow your customer relationships through email

We worked hard to make Helpmonks the best solution for shared mailboxes. Today, over 1,000 organizations use Helpmonks daily to manage the flow of emails for their teams.

What does Helpmonks do?

Helpmonks is a shared mailbox solution that empowers your team to collaborate on email conversations. With Helpmonks all your shared mailboxes are available in a central location, so your organization gains transparency and insight into your email communications. With Helpmonks everyone stays on the same page.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Helpmonks saves time by keeping your email communication organized

At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Keep track of customers, companies and SLAs with built-in customer management tools.

Now available. Powerful CRM capabilities.

With our Helpmonks CRM you transform your shared team email into a powerful sales tool. No need to switch between systems or pay for additional software. See your customer history all in one place.

Collaborate with your whole team on leads and close more deals with less effort. Everything in one place, always up to date, and transparent for everyone in your organization.


See what you can do with our sales tool

Intelligent email management
Keep relevant information with the email, where you need it, until you're to reply

No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never the customer.

With notes you can store the information you require in the email and only have it be visible to you.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

What people are saying about Helpmonks

I really appreciate you always improving the product. Makes it a pleasure to use. Have a great weekend!

— Opticaltel

FYI, very happy customers here at Oosterpoort, we use helpmonks on a daily basis :-)

— Oosterpoort

We really enjoy working with Helpmonks every day. It made our communication with our customers so much easier. Thank you.

— Medology
Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.

Assign emails to team members to know who will reply Ensure your customer's inquiries are not ignored by assigning their emails as tasks, ensuring someone is accountable

Everyone knows who intends to reply. Any team member can join in and collaborate on any email. At a glance see how many emails are assigned to you and the rest of the team.

Tame your team's email flow Have control of your email conversations

Wield the power of Workflows to assign incoming emails to designated team members, label emails, or automatically send a response back. Additionally, set reminders, or be notified of unanswered emails to ensure your team provides the best customer experience.

Want to integrate with in-house software? Workflows can work with your current tools too. Yeah, we love developers.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.
Customer Support by email. Email Conversation history.

Every email conversation at your fingertipsConversation history retained

No more asking your co-workers to forward the email you've lost. Keep all your team emails archived and searchable. Have all customer email interactions with their history in one central location.

No need to recall when an email conversation occured, easily find it again in seconds.

Works with your existing email serviceHelpmonks doesn't replace, it enhances and enriches your current email

You are in control, because it doesn't matter if your email provider is Google Apps, Office 365 or if you have your own mail server. Simply forward your email (sales@company.com, support@company.com, etc.) to Helpmonks and you turn your email into an effective collaboration tool.

Accessible to everyone on your team. Anytime. Anywhere.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.
Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Update conversations directly from your inbox. Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.

Support included. Helpmonks comes with our best-in-business support baked in.

We understand. Your emails and communication with customers is important. That's why we provide support for you and your team by email, livechat and phone. Should you require it, a 24/7 support plan is available, too.

Additionally, we provide free on-boarding sessions for your team!

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Helpmonks is the only shared mailbox solution that offers multiple deployment options

Hosted Edition

Use our Helpmonks hosted platform for your business. Everything is safe, secure and password-protected. See why over 1000 customers trust us

Cloud Server Edition

A fully managed dedicated cloud server for your organization. Perfect for your growing enterprise. Explore the benefit of the cloud edition

Self-Hosted Edition

Helpmonks is the only solution that can be deployed on your premises. Helpmonks scales and grows with your enterprise. Read on to see if an on-premise installation makes sense for you

There is even more

Helpmonks features powerful CRM capabilities, a solution for automated email marketing campaigns, collision detection, email tracking, custom fields, plugins for custom applications, satisfaction ratings, Trello, Slack, ToDoIst, Livechat and more. Check out the complete feature list or simply sign up for a 30-day free trial.

Ready to create your own shared mailbox?
Start collaborating on emails with your team right now

Try Helpmonks for FREE for 30 days