Helpmonks enables you to become more successful with your customers

We worked hard to make Helpmonks your solution for your shared mailboxes. Today, over 1000 organizations use Helpmonks daily to manage the constant flow of emails with their teams.

What does Helpmonks do?

Helpmonks is a shared mailbox solution that empowers your team to collaborate on conversations. As all your shared mailboxes are available in one central location for your team to see, you automatically gain transparency and accountability throughout your organization. With Helpmonks everyone stays on the same page.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Helpmonks saves time by keeping your email communication organized.

At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Keep track of customers, companies and SLAs with built-in customer management tools.

Intelligent email management. Collaborate on team emails, on the road or in the office.

Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Harness the power of email commands to set notes directly in the email reply.

Embed internal notes (and attachments) directly into email conversations.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.
Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.

Assign emails to team members to know who will reply. Ensure your customer's inquiries are not ignored by assigning emails.

Everyone knows who intends to reply. Everyone can watch and collaborate on any email. At a glance see how many emails are assigned to you and the rest of the team.

Tame your team's email flow. Have more control of your email conversations.

Workflows, automatically assign incoming email conversation to designated team members. Label emails in order to categorize them based on your chosen criteria. Addtionally, set reminders in order to stay on top of the conversation.

Want to integrate with in-house software? Workflows can work with your current tools too. Yeah, we love developers.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.
Customer Support by email. Email Conversation history.

Every email conversation at your fingertips. Conversation history retained.

No more asking your co-workers to forward the email you've lost. Keep all your team emails archived and searchable. Have all customer email interactions with their history in one central location.

No need to recall when an email conversation occured, easily find it again in seconds.

Works with your existing email providers. Helpmonks does not replace, it complements your current email client.

You are in control, because it doesn't matter if your email provider is Google Apps, Rackspace, Yahoo, Exchange Server or your own mail server. Simply forward your email (sales@company.com, support@company.com, etc.) to Helpmonks to work with a shared mailbox. Accessible to everyone on your team.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.
Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Update conversations directly from your inbox. Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client.

There is even more

Helpmonks has many more benefits like Custom Fields, free plugins for Slack, HipChat, Github and more. Check out the complete feature list or simply sign up for a 14-day free trial.

What people say about Helpmonks

I'm testing your service. I like what I see. Looks perfect for a small office I'm working with!

— Tim Martin

Thanks to @helpmonks we're changing how our staff respond to incoming emails so we can better support our members.

— MetroAir

#Helpmonks may have just figured out team email, for real

— Kyle S

Ready to create your own shared mailbox?
Start collaborating on emails with your team right now

Use Helpmonks free for 14 days