We worked hard to make Helpmonks your solution for your shared mailboxes. Today, over 1000 organizations use Helpmonks daily to manage the constant flow of emails with their teams.
Helpmonks is a shared mailbox solution that empowers your team to collaborate on conversations. As all your shared mailboxes are available in one central location for your team to see, you automatically gain transparency and accountability throughout your organization. With Helpmonks everyone stays on the same page.
At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Keep track of customers, companies and SLAs with built-in customer management tools.
Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Harness the power of email commands to set notes directly in the email reply.
Embed internal notes (and attachments) directly into email conversations.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email. At a glance see how many emails are assigned to you and the rest of the team.
Workflows, automatically assign incoming email conversation to designated team members. Label emails in order to categorize them based on your chosen criteria. Additionally, set reminders in order to stay on top of the conversation.
Want to integrate with in-house software? Workflows can work with your current tools too. Yeah, we love developers.
No more asking your co-workers to forward the email you've lost. Keep all your team emails archived and searchable. Have all customer email interactions with their history in one central location.
No need to recall when an email conversation occured, easily find it again in seconds.
You are in control, because it doesn't matter if your email provider is Google Apps, Rackspace, Yahoo, Exchange Server or your own mail server. Simply forward your email (firstname.lastname@example.org, email@example.com, etc.) to Helpmonks to work with a shared mailbox. Accessible to everyone on your team.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client.
I'm testing your service. I like what I see. Looks perfect for a small office I'm working with!— Tim Martin
Thanks to @helpmonks we're changing how our staff respond to incoming emails so we can better support our members.— MetroAir
#Helpmonks may have just figured out team email, for real— Kyle S