Powerful collaboration tools for teams that want to do more
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Work together and deliver a better customer service experience
A shared inbox with superpowers
Ashared inboxkeeps every team member updated in real-time. Everyone gains insight into every conversation and all customer interactions at all times.
Reply to customer requests efficiently and use workflows to automatically delegate emails, tag conversations, or save time with email automation.
With a Helpmonks shared mailbox, support requests are not isolated anymore from your marketing and sales department. Plus, we added several innovative sales and marketing tools conveniently to your inbox. Making Helpmonks the only shared inbox for marketing and sales.
Email marketing on steroids
Sending an email newsletter or product announcements with ouremail campaign softwareto your customers is as easy as 1-2-3.
As a unified team collaboration with anEmail Marketing Platform, no cumbersome contact imports and exports are required. Send email campaigns with any of our pre-made email templates, or design your email newsletter.
Increase your customer conversion rate and track performance with detailed reports and analytics. An email marketing platform has never been so effortless.
Start engaging more with your customers today and grow your businesswith email campaignsthat convert.
Email automation marketing is the secret sauce for growing your business
Email Automation, a.k.a. Email Drip Campaigns, increases your customer retention and sales manifold. Automatically sending email sequences based on customer's actions will keep your contacts engaged and your brand relevant.
What was once only available for enterprises is now available for everyone,without the high cost. Helpmonks Email Automation software will propel your sales and marketing to the next level.
Increase customer engagement and sell more with the most potentlow-cost alternative for email marketing automationsoftware.
Chat with your website visitors and customers in real-time
Start usingLive Chat Toolfor sales and customer support on your website, online store, and in-app. Drive sales, convert leads and provide instant customer service without limitations.
Grow your customer base by triggeringautomated and personalized targeted messagesto drive growth.Increase your team's productivity automatically as the Live Chat is combined into all Helpmonks tools where everyone can contribute in real-time.
Transform team members into customer service superheroes. Even as new members join, quickly get them up to speed by using Helpmonks. Besides, Helpmonks hasno agent or chat limitations.
Email tasks never looked better
Organizing your tasks has never been simpler with Helpmonks'powerful email task app for teams. Quickly create email tasks related to a conversation with a contact. Don't worry. It's not just another ToDo list.
Email task management with Helpmonks elevates your whole team boosting how your work together. You can delegate your To-Dos to other team members. Besides, email tasks are automatically associated with contacts, email conversations, chat messages or added to a task list.
Using Helpmonks as your online collaboration platform will get a unique advantageous insight into everycustomer's history and email tasks.
Contact Management Software for success
Unlike otherCustomer Relationship Management(CRM) software, Helpmonks CRM was built with simplicity in mind. Simply add data from your team inboxes directly into our CRM.
With our unique approach to Company Management and Contact Management, you can use our email CRM to track leads, deals, and partnerships.
Take your team to the next levelGive Helpmonks a Try
Empowering teams everywhere
We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection.
Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's aren't neglected.
We are able to have multiple people work through one mailbox. We use one email address for our accounting department. Different people need different emails. Being able to assign a conversation to someone instead of having to forward it or send slack, we can just assign it to them and it clears the queue. The pricing is amazing and the support is wonderful.
Trusted by over 2,000 organizations with millions of emails
Read the latest from our customer service blog
How Can Drip Email Campaigns Help to Re-Engage Users?
Did you know that on average, a customer will lose interest in a topic in only 8.25 seconds ? This number has decreased from the 12 seconds of interest that customers experienced more than 20 years ago in 2000. Because the attention span of customers only seems to be getting shorter as the internet gets faster and faster, you will need to act fast yourself, otherwise, you might end up losing a customer forever. One of the best things you can d
Better Ways to Say "We Apologize for the Inconvenience"
Have you ever responded to a customer with "we apologize for the inconvenience"? If so, you've committed one of the worst customer service crimes: the " non-apology apology ." The non-apology apology sounds like you accept the blame, but you don't – it's a farce. Businesses slip up from time to time. From missing packages to incorrect food orders to slow service, mistakes happen; it's human nature. But it's how you apologize to your cust
Your Guide to Creating and Launching Successful Email Marketing Campaigns
Email marketing is a powerful tool that can lead to increased revenue and grow your business. In this blog post, we will cover how an email campaign can generate leads for your business, increase customer loyalty and boost sales!