Helpmonks is an email management software that empowers your team to collaborate on email conversations. With Helpmonks all your shared inboxes are available in one central location, so your organization gains transparency and insight into all email communications. With Helpmonks, no matter where your team members are located, everyone stays on the same page. Helpmonks is the perfect alternative to any complicated helpdesk ticketing system, aka support ticket system. After all, your customers are not a ticket.
Helpmonks can be used for any kind of email conversation, works on any desktop and mobile device, includes To-Dos for Teams, powerful Customer Relationship Management capabilities, an Email Marketing platform, Live-Chat for every website, and the ability to collaborate as a group in your shared mailbox in real time.
By using Helpmonks, your customer service automatically gains superpower and your customer support is taken to the next level of collaboration.
Here's why so many organization switch to Helpmonks.
At a glance see how many emails are to be answered by your team and who is responsible for replying in real time.
Need a confirmation from another team member before replying? Use notes to make your request and ensure the answer remains relevant to and embedded within the email conversation, only for you to see, never your customer.
At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Keep track of customers, companies and service level agreements with the built-in customer relationship management.
Keep relevant information with the email, where you need it, until you're ready to reply.
No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.
Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. firstname.lastname@example.org, email@example.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an event-driven email campaign is just one click away.
Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.
The Helpmonks email marketing solution helps you to reach more customers, sell more, and build lasting relationships.
With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.
Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that you and your team can start collaborate on those messages and gain more leads and higher customer satisfaction.
It's never been easier to add Live-Chat to your website and follow-up with your team. Not in several different systems, but all in one tool.
The team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The team To-Do app is available throughout your shared mailboxes in Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.
The team To-Do app is the perfect companion to your shared inbox.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
We don't like to have our data held hostage by our software choices. Helpmonks believes in extending the same courtesy. Therefore, we are the only shared inbox platform to offer hosted-platform (Saas), dedicated managed cloud servers, and a self-hosted edition.
Independent of the deployment plan, we respect and treat every customer the same. At Helpmonks we respect your privacy, and will never sell your data.
Help Scout, FrontApp, Groove, Zendesk
All prices are for 1 USER per month!
3 mailboxes and 10 users
$57, $117 or $207 per month
$200 to $500 per month
10 mailboxes and 30 users
$190, $390 or $690 per month
$250 to $3000 per month
Unlimited mailboxes and unlimited users
$599 per month
Dedicated Cloud Servers
Starting at $249 per month
Self-hosted / on-premise
Not available (Vendor lock-in!)
Wield the power of workflows to assign incoming emails to designated team members, or automatically send a response back. Additionally, workflows can be used to automatically set reminders, label and categorize emails, or even notify team members of unanswered emails, allowing your team to provide the best customer experience.
Want to integrate with in-house software? Workflows can work with your current tools too. Yeah, we love developers.
Don’t burden your customers with your internal numbers that your ticketing system requires.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.
Conversation history retained.
No more asking your co-workers to forward the email you've lost. Helpmonks keeps all your email conversations within reach. Bringing new team members on board? No problem, they can easily get familiar with your customer's email conversations which took place before their arrival. That's what we call a unified shared inbox.
No need to recall when an email conversation occurred, easily find it again in your shared inbox, whether it be on your desktop or mobile device.
Execute commands simply by replying to emails.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.
Oh, and email-commands work with any email client, independent of your operating system or device.
Helpmonks uses the latest web technologies and is available on every platform and device.
Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.
Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.
Helpmonks comes with our best-in-business support.
We understand. Your emails and communication with customers is extremely important to your business. That's why we provide support by email, live-chat and phone. Besides, a 24/7 support plan is available too.
Furthermore, our customers with a dedicated cloud server or self-hosted edition enjoy unparalleled access to our developer team with a direct chat tool.
Moreover, we provide free training and free on-boarding sessions for your team.
Your data is safe and your privacy is respected.
Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes proactive measures to guarantee a secure infrastructure and a safe application environment.
Our promise to you is that we will never read, scan or sell any of your data or information.
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.