All-in-one team inbox solution that makes email management a breeze
Helpmonks is so much more than just a good-looking email management platform.
With Helpmonks, your team has a 360-degree view of all the interactions with your customers. Sales and customer support will start to communicate better and more efficiently.
Communicate efficiently internally
Sometimes a request involves several departments to fulfill. With internal notes, the whole team can easily contribute. Shared information stays right where it's needed, in the email.
Use internal notes to embed meaningful information directly into each email. Avoid searching the shared drive for those elusive documents yet again.
Each team member can contribute, and relevant details stay with the email, which is only ever visible to your team, never to the customer.
Read about how we approach workspace email collaboration in Helpmonks.
Accountability within your team
Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance, see how many emails are assigned to you and the rest of the team.
Furthermore, our collision detection engine with timely collision alerts will ensure that your customer only receives the correct answer from your service team. The collision detection comes by default with every group email account.
See a list of all the features for team email collaboration.
Put responses on auto-pilot
Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.
Answer with consistency and correctness using saved replies, aka email templates, accessible while composing emails. Also, take advantage of dynamic variables to automate email responses.
Has a policy or important information changed? No problem, update your related saved replies, and all team members will have the updated information in their response. Everyone stays in sync.
