A shared mailbox in Helpmonks organizes all
your team email communication in one place

Successfully pass the baton

Pass the baton with ease. With internal notes and attachments the whole team can contribute.

Use internal notes and attachments to embed important information directly into each email. No more having team members search the shared drive for elusive documents.

All relevant information can be embedded in the email and visible to your team only, never the customer. Read more about email management in Helpmonks.

Assign emails to team members to know who will reply. Ensure your customer's inquiries are not ignored by assigning emails.

Everyone knows who intends to reply. Everyone can watch and collaborate on any email. At a glance see how many emails are assigned to you and the rest of the team.

See a list of all the features for team email collaboration.

Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.
Create saved replies.

Empower your team to answer with confidence. Store polished replies for reuse to save time when replying.

Answer with consistency and correctness by having your team work from saved replies. Has a policy or important information changed? No problem, update your related saved replies and all team members will immediately be working with them. You all stay in sync.

What people say about Helpmonks

I'm testing your service. I like what I see. Looks perfect for a small office I'm working with!

— Tim Martin

Thanks to @helpmonks we're changing how our staff respond to incoming emails so we can better support our members.

— MetroAir

#Helpmonks may have just figured out team email, for real

— Kyle S

Ready to create your own shared mailbox?
Start collaborating on emails with your team right now

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