Team inbox management to organize your workspace email
Helpmonks is more than just a good looking shared inbox, with Helpmonks your team has a 360-degree view of all the interactions with your customers. You will start to communicate better and more efficient.
Communicate efficiently internally
Sometimes a request involves several departments to fulfill. With internal notes the whole team can easily contribute. Shared information stays right where it's needed, in the email.
Use internal notes to embed important information directly into each email. Avoid searching the shared drive for those elusive documents yet again.
All relevant information can be embedded in the email which is only ever visible to your team, never to the customer.
Read about how we approach workspace email collaboration in Helpmonks.
Accountability within your team
Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance see how many emails are assigned to you and the rest of the team.
Furthermore, our collision detection engine with timely collision alerts, will make sure that your customer only receives the right answer from your service team. The collision detection comes by default with every group email account.
See a list of all the features for team email collaboration.
Put responses on auto-pilot
Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.
Answer with consistency and correctness by having your team work from saved replies accessible while composing emails. Has a policy or important information changed? No problem, update your related saved replies and all team members will have the updated information in their reply. Everyone stays in sync.
Designate who will reply by assigning emails to team members.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Create a shared mailbox for free today and see for yourself how efficient your team inbox can be.
With Helpmonks there's no need to give up your current email provider.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
Update conversations directly from your shared inbox.
Execute commands simply by replying to emails.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.
Oh, and email-commands work with any email client, independent of your operating system or device.
Save Big with Helpmonks
See how much you will save compared to our competition. Save hundreds today, save much more as you grow.
Helpmonks | Help Scout, FrontApp, Groove, Zendesk |
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All prices are for 1 USER per month. Some vendors require a min. user amount |
3 mailboxes and 10 users | |
$57, $117 or $207 per month | $200 to $1,000 per month |
10 mailboxes and 30 users | |
$190, $390 or $690 per month | $500 to $6,000 per month |
Dedicated Cloud Servers | |
Starting at $249 per month | Not available |
Self-hosted / on-premise | |
Self-hosted license | Not available (Vendor lock-in!) |
A mighty email marketing platform at your disposal
The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.
Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.
The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.
Live-Chat widget for every website. Available in your shared inbox.
With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.
Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.
It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.
Create and assign tasks. Collaborate on email conversations with ease.
The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.
The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.
Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
Trusted by over 2,000 organizations with millions of emails
Hosted, dedicated cloud server, or self-hosted
Helpmonks is the only vendor with a multi-deployment model
Hosted
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Cloud Server
Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
