Our Helpmonks Shared Inboxes organizes all your team email communication in one place

Helpmonks is more than just a good looking shared inbox, with Helpmonks your team has a 360-degree view of all the interactions with your customers. You will start to communicate better and more efficient.

Communicate efficiently internally

Use internal notes to embed important information directly into each email. No more having team members search the shared drive for elusive documents.

Sometimes a request involves several departments to fulfill. With internal notes the whole team can easily contribute. Shared information stays right where it's needed, in the email.

Use internal notes to embed important information directly into each email. Avoid searching the shared drive for those elusive documents yet again.

All relevant information can be embedded in the email which is only ever visible to your team, never to the customer.

Read about how we approach team collaboration in Helpmonks.

Accountability within your team

Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.

Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance see how many emails are assigned to you and the rest of the team.

See a list of all the features for team email collaboration.

Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.

Put responses on auto-pilot

Store canned responses for reuse to save time when replying.

Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.

Answer with consistency and correctness by having your team work from saved replies accessible while composing emails. Has a policy or important information changed? No problem, update your related saved replies and all team members will have the updated information in their reply. Everyone stays in sync.

What people are saying about Helpmonks

I really appreciate you always improving the product. Makes it apleasure to use.Have a great weekend!

Opticaltel

FYI,very happy customershere at Oosterpoort, we use helpmonks on a daily basis :-)

Oosterpoort

We really enjoy working with Helpmonks every day. It made ourcommunication with our customers so much easier.Thank you.

Medology

Did you know?

Helpmonks is the only shared inbox solution that offers multiple deployment options

Hosted Edition

Use our hosted shared inbox solution for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.

Over 2,000 customers use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 customers trust us

Cloud Server Edition

Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared inbox servers are the perfect companion to your team workflow.

Explore the benefit of the shared inbox cloud edition

Self-Hosted Edition

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Read on to see if the on-premise shared inbox edition makes sense for you

One more thing...

Helpmonks features anintegrated To-Do Manager,powerful CRM capabilities, anautomated email campaign solution, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.

Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.

Ready to create your own shared inbox?
Start collaborating on team emails within minutes

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