The all-in-one email collaboration software that simplifies your work

Helpmonks Email Collaboration

Take your email collaboration to the next level. Combine your support, sales, and marketing team in one place. One platform. One login.

Helpmonks Email Collaboration
Great shared inbox that allows for effective day to day business operations.

Great shared inbox that allows for effective day to day business operations.

Liam E. (Events Specialist)

Much needed better email management with best in class customer support.

Much needed better email management with best in class customer support.

Heather W. (Real Estate)

Helpmonks helps us answer customer emails at lighting speed.

Helpmonks helps us answer customer emails at lighting speed.

JT M. (Small Business Owner)

Helpmonks G2 High PerformerHelpmonks G2 Small Business High Performer

Communicate efficiently internally

Helpmonks Email Collaboration Editor

Sometimes a request involves several departments to fulfill. With internal notes, the whole team can easily contribute. Shared information stays right where it's needed, in the email.

Use internal notes to embed meaningful information directly into each email. Avoid searching the shared drive for those elusive documents yet again.

Each team member can contribute, and relevant details stay with the email, which is only ever visible to your team, never to the customer.

Read about how we approach workspace email collaboration in Helpmonks.

Accountability within your team

Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.

Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance, see how many emails are assigned to you and the rest of the team.

Furthermore, our collision detection engine with timely collision alerts will ensure that your customer only receives the correct answer from your service team. The collision detection comes by default with every group email account.

See a list of all the features for team email collaboration.

Helpmonks Email Collaboration Dashboard

Put responses on auto-pilot

Store canned responses for reuse to save time when replying.

Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.

Answer with consistency and correctness using saved replies, aka email templates, accessible while composing emails. Also, take advantage of dynamic variables to automate email responses.

Has a policy or important information changed? No problem, update your related saved replies, and all team members will have the updated information in their response. Everyone stays in sync.

Team email management resources to take you further

Tools to enhance your customer service

Team email collaboration is at the core of Helpmonks. Check out what else is included with your Helpmonks account.

Email collaboration

Ashared inbox for teamsthat demand more from an email platform.

Email Marketing

Manage distribution lists andsend email campaignswith no contact limits.

Drip Campaigns

Inrcease sales and customer engagement with targetedemail sequences.

Live Chat

Increase sales and use ourlive chat toolto chat in real-time.

Team Email

Work as a unified team in yourshared inboxwith email for groups.

Email ToDo

Powerfulemail task managementfor teams built-in.

CRM

Work right along side your customersthrough all relationship stages.

File Browser

Find every file from any email in seconds. Create a shared storage.(Coming soon)

Knowledge Base

Help desk for customer self-service and internal documentation.(Coming soon)

Still using an Outlook shared inbox?

Give Helpmonks a Try

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email among your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features