Use internal notes to embed important information directly into each email. No more having team members search the shared drive for elusive documents.
All relevant information can be embedded in the email and visible to your team only, never the customer. Read more about email management in Helpmonks.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email. At a glance see how many emails are assigned to you and the rest of the team.
Answer with consistency and correctness by having your team work from saved replies. Has a policy or important information changed? No problem, update your related saved replies and all team members will have the updated information in their reply. You all stay in sync.
I really appreciate you always improving the product. Makes it a pleasure to use. Have a great weekend!— Opticaltel
FYI, very happy customers here at Oosterpoort, we use helpmonks on a daily basis :-)— Oosterpoort
We really enjoy working with Helpmonks every day. It made our communication with our customers so much easier. Thank you.— Medology