All relevant information can be embedded in the email and visible to your team only, never the customer. Read more about email management in Helpmonks.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email. At a glance see how many emails are assigned to you and the rest of the team.
Answer with consistency and correctness by having your team work from saved replies. Has a policy or important information changed? No problem, update your related saved replies and all team members will immediately be working with them. You all stay in sync.
I'm testing your service. I like what I see. Looks perfect for a small office I'm working with!— Tim Martin
Thanks to @helpmonks we're changing how our staff respond to incoming emails so we can better support our members.— MetroAir
#Helpmonks may have just figured out team email, for real— Kyle S