Team mailbox management that organizes your workspace email in one place

Helpmonks is more than just a good looking shared inbox, with Helpmonks your team has a 360-degree view of all the interactions with your customers. You will start to communicate better and more efficient.

With powerful team mailbox management you will stay in control of your sales and support team.

Team mailbox management that organizes your workspace email in one place

Communicate efficiently internally

Use internal notes to embed important information directly into each email. No more having team members search the shared drive for elusive documents.

Sometimes a request involves several departments to fulfill. With internal notes the whole team can easily contribute. Shared information stays right where it's needed, in the email.

Use internal notes to embed important information directly into each email. Avoid searching the shared drive for those elusive documents yet again.

All relevant information can be embedded in the email which is only ever visible to your team, never to the customer.

Read about how we approach workspace email collaboration in Helpmonks.

Accountability within your team

Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.

Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance see how many emails are assigned to you and the rest of the team.

See a list of all the features for team email collaboration.

Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.

Put responses on auto-pilot

Store canned responses for reuse to save time when replying.

Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.

Answer with consistency and correctness by having your team work from saved replies accessible while composing emails. Has a policy or important information changed? No problem, update your related saved replies and all team members will have the updated information in their reply. Everyone stays in sync.

Empower your team

Designate who will reply by assigning emails to team members.

Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.

Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.

Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.

Helpmonks works with your existing email provider and any email account

Manage your team emails. Organize and prioritize emails by assigning them to team members, archive important conversations or close completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools. shared inbox

With Helpmonks there's no need to give up your current email provider.

Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.

Accessible to everyone on your team. Anytime. Anywhere.

Continue using your email client

Update conversations directly from your shared inbox.

Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.

Oh, and email-commands work with any email client, independent of your operating system or device.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create work-flow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Powerful features at your disposal

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.

A powerful sales tool, a collaboration platform, and an automated marketing email engine. Helpmonks provides all the tools you need to be successful.

Helpmonks is the only shared inbox platform that combines a powerful sales, and an automated marketing email feature into your emails to help engage your customers. Use the Helpmonks CRM together with your team to keep track of every conversation with all customers.

Helpmonks provides all this from one central location that is available on all your devices. Anytime. Anywhere.

What people are saying about Helpmonks

I really appreciate you always improving the product. Makes it apleasure to use.Have a great weekend!

Opticaltel

FYI,very happy customershere at Oosterpoort, we use helpmonks on a daily basis :-)

Oosterpoort

We really enjoy working with Helpmonks every day. It made ourcommunication with our customers so much easier.Thank you.

Medology

Did you know?

Helpmonks is the only shared mailbox solution that offers multiple deployment options

Hosted Edition

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server Edition

Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the shared mailbox cloud edition

Self-Hosted Edition

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Read on to see if the on-premise shared mailbox edition makes sense for you

One more thing...

Helpmonks gives you the ability tocollaborate as a group in your shared mailbox, features aTeam To-Do App,powerful Customer Relationship Management (CRM) capabilities, aLive-ChatandEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.

Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.

Ready to create your own shared inbox?
Start collaborating on team emails within minutes

Try Helpmonks for FREE for 30 days