The all-in-one team email solution that simplifies your work
Helpmonks is so much more than just a good-looking email management platform.
With Helpmonks, your team has a 360-degree view of all the interactions with your customers. Sales and customer support will start to communicate better and more efficiently.
Leverage the built-in Live Chat and Email Marketing tools to take collaboration to the next level.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Communicate efficiently internally
Sometimes a request involves several departments to fulfill. With internal notes, the whole team can easily contribute. Shared information stays right where it's needed, in the email.
Use internal notes to embed meaningful information directly into each email. Avoid searching the shared drive for those elusive documents yet again.
Each team member can contribute, and relevant details stay with the email, which is only ever visible to your team, never to the customer.
Read about how we approach workspace email collaboration in Helpmonks.
Accountability within your team
Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance, see how many emails are assigned to you and the rest of the team.
Furthermore, our collision detection engine with timely collision alerts will ensure that your customer only receives the correct answer from your service team. The collision detection comes by default with every group email account.
See a list of all the features for team email collaboration.
Put responses on auto-pilot
Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.
Answer with consistency and correctness using saved replies, aka email templates, accessible while composing emails. Also, take advantage of dynamic variables to automate email responses.
Has a policy or important information changed? No problem, update your related saved replies, and all team members will have the updated information in their response. Everyone stays in sync.
Team email management resources to take you further
Handpicked articles for you
Here are the latest posts on customer service from our blog.
How to choose a shared inbox for your team?
Groups vs Shared inbox: Which to use for your business?
On building a customer support team
Tools to enhance your customer service
Shared inbox
Email collaborationfor customer service that demand more from collaboration.
Email Marketing
Manage distribution lists andsend email newsletterswith no contact limits.
Drip Campaigns
Inrease sales and engagement withemail automation campaigns.
Live Chat
Enhance your customer experience andtalk to your customersin real-time.
Workgroups
Work better together as a group in yourshared inbox.
To-Dos
Turn your shared emails into apowerful task managerthat's made for teams.
CRM
Transform your shared inbox into asales toolto keep everything in one place.
Knowledge Base
Help desk for customer self-service and internal documentation(Coming soon)
