Team mailbox management that organizes your workspace email in one place
Helpmonks is more than just a good looking shared inbox, with Helpmonks your team has a 360-degree view of all the interactions with your customers. You will start to communicate better and more efficient.
With powerful team mailbox management you will stay in control of your sales and support team.
Communicate efficiently internally
Sometimes a request involves several departments to fulfill. With internal notes the whole team can easily contribute. Shared information stays right where it's needed, in the email.
Use internal notes to embed important information directly into each email. Avoid searching the shared drive for those elusive documents yet again.
All relevant information can be embedded in the email which is only ever visible to your team, never to the customer.
Read about how we approach workspace email collaboration in Helpmonks.
Accountability within your team
Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance see how many emails are assigned to you and the rest of the team.
See a list of all the features for team email collaboration.
Put responses on auto-pilot
Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.
Answer with consistency and correctness by having your team work from saved replies accessible while composing emails. Has a policy or important information changed? No problem, update your related saved replies and all team members will have the updated information in their reply. Everyone stays in sync.
Empower your team
Designate who will reply by assigning emails to team members.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Helpmonks works with your existing email provider and any email account
With Helpmonks there's no need to give up your current email provider.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
Continue using your email client
Update conversations directly from your shared inbox.
Execute commands simply by replying to emails.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.
Oh, and email-commands work with any email client, independent of your operating system or device.
Powerful features at your disposal
Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
What people are saying about Helpmonks
Opticaltel
Oosterpoort
Medology
Did you know?
Helpmonks is the only shared mailbox solution that offers multiple deployment options
Self-Hosted Edition
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Read on to see if the on-premise shared mailbox edition makes sense for you
One more thing...
Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.
Check outthe complete feature listor sign up for afree 30-day shared inbox trial now