Email collaboration for shared inbox teams
Work together on customer emails with private notes, clear assignments, shared drafts, and reply collision alerts. Include everyone who can help, with unlimited users on every plan.
Keep internal discussions beside the customer email
Ask a colleague for context, agree on the answer, and assign the next step without forwarding the conversation. Private notes stay with the email and are not sent to the customer.
Give teammates access to the shared inboxes they need. Everyone with access can review the conversation history and see who is responsible for the reply.
Ask for help with private notes and mentions
Invite your team members to collaborate with you in a conversation with a simple "@".
Share drafts and exchange internal notes to get their feedback before hitting send.
Keep handoffs and tasks connected
Get productive and stay productive with the integrated email task manager .
Create tasks for yourself or assign them to others. Stay updated in real-time.
Make email ownership visible
Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance, see how many emails are assigned to you and the rest of the team.
See when a teammate is already replying
Collision alerts show when another teammate is viewing or replying to a conversation. Check that activity before sending, so your team can coordinate the response and avoid duplicate replies.
Share useful answers with saved replies
Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.
Answer consistently and correctly using saved replies, aka email templates, accessible while composing emails. Also, take advantage of dynamic variables to automate email responses.
Email analytics.
Review response times and team activity to spot queues that need attention. Use team email management workflows to organize incoming work and follow up on outstanding requests.
Over 15 years in business.
Self-funded. No investors. No bullshit.
More than 3,000 customers worldwide.
Bring everyone into the customer conversation.
Unlimited users. Shared inbox pricing. One place for customer context.