Use internal notes to embed important information directly into each email. Avoid searching the shared drive for those elusive documents yet again.
All relevant information can be embedded in the email which is only ever visible to your team, never to the customer.Read about how we approach team collaboration in Helpmonks.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance see how many emails are assigned to you and the rest of the team.
Answer with consistency and correctness by having your team work from saved replies accessible while composing emails. Has a policy or important information changed? No problem, update your related saved replies and all team members will have the updated information in their reply. Everyone stays in sync.
Use our hosted shared inbox solution for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.
Over 2,000 customers use Helpmonks daily on our platform. Get up and running within minutes.
Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared inbox servers are the perfect companion to your team workflow.
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Helpmonks features anintegrated To-Do Manager,powerful CRM capabilities, anautomated email campaign solution, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.