Our Helpmonks Shared Inboxes organizes all your team email communication in one place
Helpmonks is more than just a good looking shared inbox, with Helpmonks your team has a 360-degree view of all the interactions with your customers. You will start to communicate better and more efficient.
Communicate efficiently internally
Sometimes a request involves several departments to fulfill. With internal notes the whole team can easily contribute. Shared information stays right where it's needed, in the email.
Use internal notes to embed important information directly into each email. Avoid searching the shared drive for those elusive documents yet again.
All relevant information can be embedded in the email which is only ever visible to your team, never to the customer.
Read about how we approach team collaboration in Helpmonks.Accountability within your team
Assign emails to team members and know who will reply. Ensure your customer's inquiries are not ignored.
Everyone knows who intends to reply. Everyone can watch and collaborate on any email in your shared inbox. At a glance see how many emails are assigned to you and the rest of the team.
See a list of all the features for team email collaboration.
Put responses on auto-pilot
Empower your team to answer with confidence. Store canned responses for reuse to save time when replying.
Answer with consistency and correctness by having your team work from saved replies accessible while composing emails. Has a policy or important information changed? No problem, update your related saved replies and all team members will have the updated information in their reply. Everyone stays in sync.
What people are saying about Helpmonks
Opticaltel
Oosterpoort
Medology
Did you know?
Helpmonks is the only shared inbox solution that offers multiple deployment options
Self-Hosted Edition
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Read on to see if the on-premise shared inbox edition makes sense for you
One more thing...
Helpmonks features anintegrated To-Do Manager,powerful CRM capabilities, anautomated email campaign solution, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.
Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.