Dedicated shared inbox cloud servers. Private and secure.
Check out all thebenefits of a dedicated Helpmonks shared inbox cloud server
Starter
Perfect for small teams
399
per month- 15 mailboxes
- 100 users
- 100GB storage
- Unlimited emails
- Email MarketingPlatformEmail Campaigns
- Live-Chat Basic
- To-Dos for teams
- Unlimited workflows
- IMAP syncfor outgoing emails
- API
- Slack, HipChat, Github
- Custom fields
- Custom Applications
- Unlimited reports history
- Custom SSL
- On-boardingsession included
- Message all company users(soon)
- Message all internal users(soon)
- Trello(soon)
- Customer Satisfaction(soon)
- Zapier(soon)
- Groups / WorkgroupsfeatureWorkgroups(soon)
- CRM capabilities(soon)
- Approval processes(soon)
- SSO / SAML / oAuth(soon)
- IP access restrictions(soon)
- Custom domain(soon)
- Send from user email-addressdirectly(soon)
- Automated EmailCampaigns(soon)
- Email import(soon)
- Priority support(soon)
- Scalable platform(soon)
- Multi-server setup(soon)
- Customization discount(soon)
- Dedicated support(soon)
- Reseller/OEM option(soon)
- White-Label(soon)
- Multi-Tenancy(soon)
Teams
Everything a team needs
699
per month- 500 mailboxes
- 1000 users
- 500GB storage
- Unlimited emails
- Email MarketingPlatformEmail Campaigns
- Live-Chat Enhanced
- To-Dos for teams
- Unlimited workflows
- IMAP syncfor outgoing emails
- API
- Slack, HipChat, Github
- Custom fields
- Custom Applications
- Unlimited reports history
- Custom domain & custom SSL
- On-boardingsession included
- Message all company users
- Message all internal users
- Trello
- Customer Satisfaction
- Zapier
- Email import
- Priority support
- Groups / WorkgroupsfeatureWorkgroups(soon)
- CRM capabilities(soon)
- Approval processes(soon)
- SSO / SAML / oAuth(soon)
- IP access restrictions(soon)
- Send from user email-addressdirectly(soon)
- Automated EmailCampaigns(soon)
- Scalable platform(soon)
- Multi-server setup(soon)
- Customization discount(soon)
- Dedicated support(soon)
- Phone support(soon)
- Reseller/OEM option(soon)
- White-Label(soon)
- Multi-Tenancy(soon)
Enterprise
The all-in-one solution
1,799
per month- Unlimited mailboxes
- Unlimited users
- Unlimited emails
- Unlimited storage
- Email MarketingPlatformEmail Campaigns
- Email Automation
- Live-Chat Ultra
- Groups / WorkgroupsfeatureWorkgroups
- CRM capabilities
- Approval processes
- To-Dos for teams
- Unlimited workflows
- Unlimited reports history
- SSO / SAML / oAuth
- IP access restrictions
- Custom domain & custom SSL
- IMAP syncfor outgoing emails
- API
- On-boardingsession included
- Message all company users
- Message all internal users
- Slack, HipChat, Github
- Trello
- Custom fields
- Custom Applications
- Customer Satisfaction
- Zapier
- Send from user email-addressdirectly
- Scalable platform
- Multi-server setup
- Customization discount
- Dedicated support
- Email import
- Phone support
- Reseller/OEM option
- White-Label
- Multi-Tenancy
| Collaboration | Starter | Teams | Enterprise |
|---|---|---|---|
| Maximum mailboxes | 15 | 500 | Unlimited |
| Maximum users | 100 | 1000 | Unlimited |
| Maximum emails | Unlimited (depends on storage space) | Unlimited (depends on storage space) | Unlimited |
| Maximum number of attachments / storage size | 100GB (can be extended) | 500GB (can be extended) | Unlimited |
| Maximum number of Automations / Workflows | Unlimited | Unlimited | Unlimited |
| Live-Chat & Email Marketing Platform | Starter | Teams | Enterprise |
| Live-Chat Add live chat to any website or app | |||
| Live-Chat Sites Chat widgets per website/app. Each additional site is $15 each/month | 1 | 1 | Unlimited |
| Live-Chat Enhanced Real-time Visitor Statistics, Reports and Chat triggers | |||
| Email Campaigns Send email newsletters with reports | |||
| Distribution lists Number of individual many mailing lists you can create | 1 | Unlimited | Unlimited |
| Subscriber limit Each additional 10,000 contacts is $50 per month | 10,000 | 10,000 | Unlimited |
| Email sending Number of sent emails per month | Unlimited | Unlimited | Unlimited |
| Email Automation / Email Drip Campaigns Email automation / Time-based emails / Targeted behavioral emails | |||
| Landing page / Form-Builder Create interactive pages and sign-up forms | |||
| Publishing Platform | Starter | Teams | Enterprise |
| Knowledge-Base Create a self-help center | |||
| Headless CMS & Blog publishing Blog publishing with API access | |||
| Private & Public publishing Create public and private knowledge-base sites | |||
| Sites included Additional sites only $25 each/month | 1 | 1 | |
| Shared Inbox features | Starter | Teams | Enterprise |
| General features | Starter | Teams | Enterprise |
| Reports (Mailbox, Usage, and User activity) | |||
| Desktop and mobile app (PWA) | |||
| Advanced search | |||
| To-Dos for Teams | |||
| Saved searches | |||
| CRM capabilities | |||
| Sync outgoing replies to your IMAP mail server | |||
| Send emails to all users of a company | |||
| Send emails to all internal users | |||
| Groups / Workgroups | |||
| Approval process (approve before sending) | |||
| Reseller / OEM options Resell Helpmonks under your name | Custom price | ||
| White-Label options (only with OEM option) Option to re-brand the application | |||
| Multi-Tenancy (only with OEM option) Multi-host support. One app to rule them all | |||
| Integrations / Plugins | Starter | Teams | Enterprise |
| API access and webhooks | |||
| Slack | |||
| Github | |||
| HipChat | |||
| Zapier | |||
| Chatra Chat | |||
| LiveChat | |||
| Trello | |||
| Custom Fields | |||
| Custom Applications | |||
| Customer Satisfaction | |||
| Environment | Starter | Teams | Enterprise |
| Server location in or close to your country | |||
| High scalability platform | |||
| Multi-server fail-over deployment | |||
| Load-Balancer | |||
| CDN (Content Delivery Network) option | |||
| Dedicated task servers | |||
| Security / Authentication | Starter | Teams | Enterprise |
| Two-Factor (2-step) authentication | |||
| Hardware key support (Yubikey) | |||
| SSL / HTTPS connection | |||
| Custom Domain & SSL certificate | Subdomain only e.g., team.helpmonks.com | (bring your own) | (bring your own) |
| SSO / SAML / oAuth authentication | |||
| IP-address access restriction | |||
| Support and training | Starter | Teams | Enterprise |
| On-boarding session for your team | 1 hour | 2 hours | 4 hours |
| Secure backups of your data | |||
| In-app live chat | |||
| Phone support Schedule direct web-session for support | |||
| Telegram Group Chat | |||
| Dedicated account manager | |||
| Discount for customization | |||
| Import of emails (from Gmail with labels) | $ Depending on amount | ||
| Migration help | from/to hosted/self-hosted | from/to hosted/self-hosted | from/to hosted/self-hosted |
| Priority support | within 24 hours | within 12 hours | within 6 hours |
New York, San Francisco, Fremont, Dallas, Atlanta, Toronto (Canada), Singapore, London (UK), Amsterdam (Netherlands), Frankfurt (Germany), Nuremberg (Germany), Falkenstein (Germany), Helsinki (Finland), Mumbai (India), Bangalore (India), Tokyo (Japan), or Sydney (Australia)
We also offer...
Reseller / OEM cloud servers
This special edition is based on our Enterprise edition andfeatures a multi-host / multi-tenancysetup. Also, itintegrates a reseller platformso you can sell your own shared inbox service from the first daywithout worrying about the development or the maintenanceof the software.
Get in touch with us about a reseller account of Helpmonks
Common questions
Do you offer a trial for the cloud server?
As these are dedicated server and configured for you, we cannot offer a trial. Pleasesign up for a trial of our hosted editionto experience Helpmonks.
Is my data safe?
All your data is secure and safe in Helpmonks. We deploy the best practices to secure your account and servers (encryption, SSL, firewall, etc.). Ourdedicated security pageexplains this in more detail.
Can I switch to the self-hosted edition or to the hosted edition any time?
Surely, you can switch to theself-hosted editionor to thehosted editionat any point in time. Also, we will help in migrating your emails and settings.
Where are the servers located?
The location of your dedicated shared inbox cloud server can be any of the following:New York, San Francisco, Fremont, Dallas, Atlanta, Toronto (Canada), Singapore, London (UK), Amsterdam (Netherlands), Frankfurt (Germany), Nuremberg (Germany), Falkenstein (Germany), Helsinki (Finland), Mumbai (India), Bangalore (India), Tokyo (Japan), or Sydney (Australia)
Can I import my email history?
Yes, we do offer a service to import emails from your mail server. Simply email us atsales@helpmonks.comWe'll be happy to help.
What do you mean with one host?
One host means one account that you and your team members sign in to collaborate on emails. Within that account you can have multiple mailboxes and multiple team members with different permissions and different email-addresses.
Is this a long-term contract?
The cloud servers are billed per month. However, when you sign up, you pay for three months upfront. After that you can cancel at any time. You also have the option to pay annually and by invoice.
Do you have a discount for open source projects and non-profit organizations?
We acknowledge the hard work you are doing. Please contact us atsales@helpmonks.comto discuss your project. We'll be happy to help.
What is a mailbox?
A mailbox corresponds to a shared email address, i.e. support@domain.com, sales@domain.com.
What types of payment do you accept?
We accept all major credit cards from all countries. You can also use wire transfer or send us a check (only for annual payments).
I have more questions
Please contact us atsales@helpmonks.comorschedule a demo.We'll be happy to help.
