Dedicated shared inbox cloud servers. Private and secure.
The dedicated Helpmonks shared inbox servers are the perfect extension for your private cloud. These servers aremanaged by us and for your use only
Check out all the benefits of a dedicated Helpmonks shared inbox cloud server
Starter |
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Teams |
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Enterprise |
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Features
| Live-Chat & Email Marketing Platform | Starter | Teams | Enterprise |
|---|---|---|---|
| Live-Chat for your website or app |  | | |
| Live-Chat Seats How many chat widgets per website or app | 1 | 3 | Unlimited |
| Live-Chat Enhanced Real-time Visitor Statistic, Reports and Chat triggers | | | |
| Email Campaigns Send email newsletters with reports | | | |
| Email Campaigns Lists How many mailing lists you can create | 1 | 3 | Unlimited |
| Email Campaigns Contacts How many contacts per list | 2000 | 30000 | Unlimited |
| Automated Email Campaigns Automated emails / time-based emails / behavioral targeting emails | | ||
| Collaboration | Starter | Teams | Enterprise |
| Maximum of mailboxes | 15 | 500 | Unlimited |
| Maximum of users | 100 | 1000 | Unlimited |
| Maximum of emails | Unlimited (depends on storage space) | Unlimited (depends on storage space) | Unlimited |
| Maximum of attachments / storage size | 100GB (can be extended) | 500GB (can be extended) | Unlimited |
| Automation / Workflows | Unlimited | Unlimited | Unlimited |
| General features | Starter | Teams | Enterprise |
| Reports (Mailbox, Usage, and User activity) | | | |
| Desktop and mobile app (PWA) | | | |
| Advanced search | | | |
| To-Dos for Teams | | | |
| Saved searches | | | |
| Sync outgoing replies to your IMAP mail server | | | |
| Send emails to all users of a company | | | |
| Send emails to all internal users | | | |
| CRM capabilities | | ||
| Groups / Workgroups | | ||
| Approval process (approve before sending) | | ||
| Reseller / OEM options Resell Helpmonks under your name | Custom price | ||
| White-Label options (only with OEM option) Option to re-brand the application | | ||
| Multi-Tenancy (only with OEM option) Multi-host support. One app to rule them all | | ||
| Integrations / Plugins | Starter | Teams | Enterprise |
| API access and webhooks | | | |
| Slack | | | |
| Github | | | |
| HipChat | | | |
| Zapier | | | |
| Chatra Chat | | | |
| LiveChat | | | |
| Trello | | | |
| Custom Fields | | | |
| Custom Applications | | | |
| Customer Satisfaction | | | |
| IP-access restriction | | ||
| Environment | Starter | Teams | Enterprise |
| Server location in or close to your country | | | |
| High scalability platform | | ||
| Multi-server fail-over deployment | | ||
| Load-Balancer | | ||
| CDN (Content Delivery Network) option | | ||
| Dedicated task servers | | ||
| Security / Authentication | Starter | Teams | Enterprise |
| Two-Factor (2-step) authentication | | | |
| Hardware key support (Yubikey) | | | |
| SSL / HTTPS connection | | | |
| Custom Domain & SSL certificate | Subdomain only e.g., team.helpmonks.com | (bring your own) | (bring your own) |
| SSO / SAML / oAuth authentication | | ||
| IP-address access restriction | | ||
| Support and training | Starter | Teams | Enterprise |
| On-boarding session for your team | 1 hour | 2 hours | 4 hours |
| Secure backup of your data | | | |
| In-app live chat | | | |
| | | |
| Phone support Schedule direct web-session for support | | ||
| Telegram Group Chat | | ||
| Dedicated account manager | | ||
| Discount for customization | | ||
| Import of emails (from Gmail with labels) | $ Depending on amount | | |
| Migration help | from/to hosted/self-hosted | from/to hosted/self-hosted | from/to hosted/self-hosted |
| Priority support | within 24 hours | within 12 hours | within 6 hours |
| Uptime SLA | 99.9% uptime SLA |
New York, San Francisco, Fremont, Dallas, Atlanta, Toronto (Canada), Singapore, London (UK), Amsterdam (Netherlands), Frankfurt (Germany), Nuremberg (Germany), Falkenstein (Germany), Helsinki (Finland), Mumbai (India), Bangalore (India), Tokyo (Japan), or Sydney (Australia)
We also offer...
Reseller / OEM cloud servers
This special edition is based on our Enterprise edition andfeatures a multi-host / multi-tenancysetup. Also, itintegrates a reseller platformso you can sell your own shared inbox service from the first daywithout worrying about the development or the maintenanceof the software.
Get in touch with us about a reseller account of Helpmonks
Common questions
Do you offer a trial for the cloud server?
As these are dedicated server and configured for you, we cannot offer a trial. Pleasesign up for a trial of our hosted editionto experience Helpmonks.
Is my data safe?
All your data is secure and safe in Helpmonks. We deploy the best practices to secure your account and servers (encryption, SSL, firewall, etc.). Ourdedicated security pageexplains this in more detail.
Can I switch to the self-hosted edition or to the hosted edition any time?
Surely, you can switch to theself-hosted editionor to thehosted editionat any point in time. Also, we will help in migrating your emails and settings.
Where are the servers located?
The location of your dedicated shared inbox cloud server can be any of the following: New York, San Francisco, Fremont, Dallas, Atlanta, Toronto (Canada), Singapore, London (UK), Amsterdam (Netherlands), Frankfurt (Germany), Nuremberg (Germany), Falkenstein (Germany), Helsinki (Finland), Mumbai (India), Bangalore (India), Tokyo (Japan), or Sydney (Australia)
Can I import my email history?
Yes, we do offer a service to import emails from your mail server. Simply email us atsales@helpmonks.comWe'll be happy to help.
What do you mean with one host?
One host means one account that you and your team members sign in to collaborate on emails. Within that account you can have multiple mailboxes and multiple team members with different permissions and different email-addresses.
Is this a long-term contract?
The cloud servers are billed per month. However, when you sign up, you pay for three months upfront. After that you can cancel at any time. You also have the option to pay annually and by invoice.
Do you have a discount for open source projects and non-profit organizations?
We acknowledge the hard work you are doing. Please contact us atsales@helpmonks.comto discuss your project. We'll be happy to help.
What is a mailbox?
A mailbox corresponds to a shared email address, i.e. support@domain.com, sales@domain.com.
What types of payment do you accept?
We accept all major credit cards from all countries. You can also use wire transfer or send us a check (only for annual payments).
I have more questions
Please contact us atsales@helpmonks.comorschedule a demo.We'll be happy to help.
Hosted, dedicated cloud server, or self-hosted
Helpmonks is the only vendor with a multi-deployment model
Hosted
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Cloud Server
Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
