Quickly see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Helpmonks let's you keep track of customers, companies and SLAs with built-in customer management tools.Bring joy back to working with email.
Embed internal notes directly into email conversations, only visible to you and your team, never to the customer. Harness the power of email commands to set notes when replying from your email client.
Add private information directly into email conversations without it ever being shared with the customer.Read more about team collaboration in emails.
Using reminders, bring email conversations back to your attention when you wish. Prioritize and track important conversations while zipping your way to Inbox-Zero.
Use the convenient "Assigned to others" overview to quickly see how your team performs and who is working on what. Enable "Do-Not-Disturb" to get "into the zone" and fly through your emails without interruption.See a list of all Helpmonks' features.
With the power of workflows, handle your emails just as you'd like. Automatically allocate emails to the team members on duty as they arrive. Worried you'll miss replying to an important email? No problem, use workflows to alert you to the sitting email. Choose which workflows get applied to which emails, only label emails from a particular company. Have a team member on vacation? Use workflows to assign their communications to someone available.
Want to integrate with your in-house software? Workflows can work with your current tools too. Yeah, we love developers.
No more asking your co-workers to forward that email you've lost. Keep all your team emails archived and search-able. Have all your customer email interactions with their history in one central location.
No need to recall when an email conversation occurred, easily find it again in seconds.See a list of all the time saving features.
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.