A shared inbox with powerful team collaboration features

Organize your team's email, assign, tag, leave internal notes and much more within your shared inbox.

A shared inbox with powerful team collaboration features

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Helpmonks makes getting organized automatic

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Organize your team's email and see what's important at a glance.

Quickly see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Helpmonks let's you keep track of customers, companies and SLAs with built-in customer management tools.

Bring joy back to working with email.

Team collaboration made easy for everyone

Intelligent email management. Collaborate on team emails while working from home, on the road, or at the office.

Embed internal notes directly into email conversations, only visible to you and your team, never to the customer. Harness the power of email commands to set notes when replying from your email client.

Add private information directly into email conversations without it ever being shared with the customer.

Read more about team collaboration in emails.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

A shared inbox tool that helps getting the job done

Using reminders, bring email conversations back to your attention when you want. Keep track of important conversations and at the same time be on your way to Inbox Zero.

Never again forget that important email.

Using reminders, bring email conversations back to your attention when you wish. Prioritize and track important conversations while zipping your way to Inbox-Zero.

Use the convenient "Assigned to others" overview to quickly see how your team performs and who is working on what. Enable "Do-Not-Disturb" to get "into the zone" and fly through your emails without interruption.

See a list of all Helpmonks' features.

Take control of your email

Tame your team's email flow. Have greater control of your email communication.

With the power of workflows, handle your emails just as you'd like. Automatically allocate emails to the team members on duty as they arrive. Worried you'll miss replying to an important email? No problem, use workflows to alert you to the sitting email. Choose which workflows get applied to which emails, only label emails from a particular company. Have a team member on vacation? Use workflows to assign their communications to someone available.

Want to integrate with your in-house software? Workflows can work with your current tools too. Yeah, we love developers.

Tame your team's email flow. With the power of workflows, handle your emails just as you;d like. Divvy out emails to team members as they arrive. Worried you'll miss replying to an important email? No problem, use workflows to alert you to the sitting email. Choose which workflows get applied to which emails, only label emails from a particular company. Have a team member on vacation? Use workflows to assign their communications to someone available

Find everything in your shared inbox in seconds

Customer Support by email. Email Conversation history.

Every email conversation at your fingertips. Conversation history retained.

No more asking your co-workers to forward that email you've lost. Keep all your team emails archived and search-able. Have all your customer email interactions with their history in one central location.

No need to recall when an email conversation occurred, easily find it again in seconds.

See a list of all the time saving features.

Save Big with Helpmonks

See how much you will save compared to our competition. Save hundreds today, save much more as you grow.

Helpmonks

Help Scout, FrontApp, Groove, Zendesk

  • Priced per mailbox and NOT per user
  • Unlimited users, emails & storage
  • To-Dos for teams
  • Live-Chat
  • Email Marketing Platform
  • Customer Relationship (CRM)
  • Approval processes
  • Collision detection & mentions
  • Workflows, API, Plugins
  • SSO, SAML, & 2-step authentication
  • SaaS, cloud, & on-premise
  • Works with all email providers
  • Helpmonks vs. HelpScout
    Help Scout
    $25 or $40
  • Helpmonks vs. Groove
    Groove
    $15, $25 or $40
  • Helpmonks vs. Front
    FrontApp
    $18, $48, $98, or $158
  • Helpmonks vs. Zendesk
    Zendesk
    $5 to $199
All prices are for 1 USER per month.
Some vendors require a min. user amount
3 mailboxes and 10 users
$57, $117 or $207 per month
$200 to $1,000 per month
10 mailboxes and 30 users
$190, $390 or $690 per month
$500 to $6,000 per month
Dedicated Cloud Servers
Starting at $249 per month
Not available
Self-hosted / on-premise
Self-hosted license
Not available (Vendor lock-in!)
Helpmonks Email Campaign Platform

A mighty email marketing platform at your disposal

The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.

Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.

The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.

Live-Chat widget for every website. Available in your shared inbox.

With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.

Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.

It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.

Helpmonks Live-Chat for every website for free
To-Do team task manager. Create and assign tasks. Collaborate on email conversations together.

Create and assign tasks. Collaborate on email conversations with ease.

The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.

With To-Dos for Teams you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.

The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.

Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.

Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.

Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.

All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now