A shared inbox with powerful team collaboration features

Organize your team's email, assign, tag, leave internal notes and much more within your shared inbox.

Helpmonks Team Inboxes empowers your team to stay connected to your customers at all times from anywhere.

Shared inbox for customer support

Helpmonks makes getting organized automatic

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Organize your team's email and see what's important at a glance.

Quickly see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Helpmonks let's you keep track of customers, companies and SLAs with built-in customer management tools.

Bring joy back to working with email.

Team collaboration made easy for everyone

Intelligent email management. Collaborate on team emails while working from home, on the road, or at the office.

Embed internal notes directly into email conversations, only visible to you and your team, never to the customer. Harness the power of email commands to set notes when replying from your email client.

Add private information directly into email conversations without it ever being shared with the customer.

Read more about team collaboration in emails.

Intelligent email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Team email management resources to take you further

A shared inbox tool that helps getting the job done

Using reminders, bring email conversations back to your attention when you want. Keep track of important conversations and at the same time be on your way to Inbox Zero.

Never again forget that important email.

Using reminders, bring email conversations back to your attention when you wish. Prioritize and track important conversations while zipping your way to Inbox-Zero.

Use the convenient "Assigned to others" overview to quickly see how your team performs and who is working on what. Enable "Do-Not-Disturb" to get "into the zone" and fly through your emails without interruption.

See a list of all Helpmonks' features.

Take control of your email

Tame your team's email flow. Have greater control of your email communication.

With the power of workflows, handle your emails just as you'd like. Automatically allocate emails to the team members on duty as they arrive. Worried you'll miss replying to an important email? No problem, use workflows to alert you to the sitting email. Choose which workflows get applied to which emails, only label emails from a particular company. Have a team member on vacation? Use workflows to assign their communications to someone available.

Want to integrate with your in-house software? Workflows can work with your current tools too. Yeah, we love developers.

Tame your team's email flow. With the power of workflows, handle your emails just as you;d like. Divvy out emails to team members as they arrive. Worried you'll miss replying to an important email? No problem, use workflows to alert you to the sitting email. Choose which workflows get applied to which emails, only label emails from a particular company. Have a team member on vacation? Use workflows to assign their communications to someone available

Find everything in your shared inbox in seconds

Customer Support by email. Email Conversation history.

Every email conversation at your fingertips. Conversation history retained.

No more asking your co-workers to forward that email you've lost. Keep all your team emails archived and search-able. Have all your customer email interactions with their history in one central location.

No need to recall when an email conversation occurred, easily find it again in seconds.

See a list of all the time saving features.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features