A shared inbox with powerful email management features

Helpmonks Shared Inbox Software

Organize your team's email, assign, tag, leave internal notes and much more within your shared inbox.

A Helpmonks shared mailbox empowers your team to stay connected to your customers at all times from anywhere.

Helpmonks Shared Inbox Software
Great shared inbox that allows for effective day to day business operations.

Great shared inbox that allows for effective day to day business operations.

Liam E. (Events Specialist)

Much needed better email management with best in class customer support.

Much needed better email management with best in class customer support.

Heather W. (Real Estate)

Helpmonks helps us answer customer emails at lighting speed.

Helpmonks helps us answer customer emails at lighting speed.

JT M. (Small Business Owner)

Helpmonks G2 High PerformerHelpmonks G2 Small Business High Performer

Helpmonks makes getting organized automatic

Helpmonks Dashboard

Organize your team's email and see what's important at a glance.

Quickly see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Helpmonks let's you keep track of customers, companies and SLAs with built-in customer management tools.

Bring joy back to working with email.

Team collaboration made easy for everyone

Intelligent email management. Collaborate on team emails while working from home, on the road, or at the office.

Embed internal notes directly into email conversations, only visible to you and your team, never to the customer. Harness the power of email commands to set notes when replying from your email client.

Add private information directly into email conversations without it ever being shared with the customer.

Read more about team collaboration in emails.

Helpmonks Notes Feature

Team email management resources to take you further

A shared inbox tool that helps getting the job done

Helpmonks Reminder Alert

Never again forget that important email.

Using reminders, bring email conversations back to your attention when you wish. Prioritize and track important conversations while zipping your way to Inbox-Zero.

Use the convenient "Assigned to others" overview to quickly see how your team performs and who is working on what. Enable "Do-Not-Disturb" to get "into the zone" and fly through your emails without interruption.

See a list of all Helpmonks' features.

Take control of your email

Tame your team's email flow. Have greater control of your email communication.

With the power of workflows, handle your emails just as you'd like. Automatically allocate emails to the team members on duty as they arrive. Worried you'll miss replying to an important email? No problem, use workflows to alert you to the sitting email. Choose which workflows get applied to which emails, only label emails from a particular company. Have a team member on vacation? Use workflows to assign their communications to someone available.

Want to integrate with your in-house software? Workflows can work with your current tools too. Yeah, we love developers.

Helpmonks Workflow

Find everything in your shared inbox in seconds

Helpmonks Search Feature

Every email conversation at your fingertips. Conversation history retained.

No more asking your co-workers to forward that email you've lost. Keep all your team emails archived and search-able. Have all your customer email interactions with their history in one central location.

No need to recall when an email conversation occurred, easily find it again in seconds.

See a list of all the time saving features.

One smart platform for sales, marketing, and customer support

Helpmonks is so much more than a shared inbox. Check out what else is included with every Helpmonks account.

Shared inbox

Email collaborationfor customer service that demand more from collaboration.

Email Marketing

Manage distribution lists andsend email newsletterswith no contact limits.

Drip Campaigns

Inrease sales and engagement with personalizedemail automation campaigns.

Live Chat

Enhance your customer experience andtalk to your customersin real-time.


Work better together as a group in yourshared inboxwithin one platform.


Turn your shared emails into apowerful task managerthat's made for teams.


Transform your shared inbox into asales toolto keep everything in one place.

File Browser

Find every file from any email in seconds. Create a shared storage.(Coming soon)

Knowledge Base

Help desk for customer self-service and internal documentation.(Coming soon)

Stop using Outlook for sharing emails with your team

Give Helpmonks a Try

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email among your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features