Workgroup collaboration is natural in your shared mailbox
Collaborate as a group in your shared inbox and work together towards a great customer experience.
The Helpmonks Workgroups for shared mailboxes is here to empower your whole team to become successful. It's a natural extension for your shared emails and gets out of your way to get work done.
Work better together as a team
With email workgroups, every team-member knows that everything is organized and no emails will fall through the cracks. Email conversations get assigned to the whole team, so no matter who is currently on the clock, rest assured that emails will be addressed.
With Helpmonks Groups, it's easy to see the big picture and get control of the day.
Create and assign emails to a whole team. Collaborate as a team on email conversations together.
The Helpmonks Workgroup option brings your whole team together to collaborate on email conversations. Provide access to several mailboxes to a group and provide them with a unified view of all the emails. Email conversations can then be assigned to a Group and not only to individual members.
Helpmonks Teams enables deep collaboration within the organization so that every department stays on the same page. At any time, any place, and anywhere.
Scale across departments
Get your teams on the same page.
Unify your team workflow across different departments with Helpmonks Workgroups. Combine your mailboxes into one place.
The Team view gives you one place to see all the emails that are assigned to the team. You immediately know of all email conversations and the day's workload and pro-actively work with your team on pressing topics.
The Helpmonks Workgroups inherit all features of a mailbox, i.e., leave a note to others, mentions, reminders, labels, and more.
Perfect for teams of any size
Bring everyone together. Independent where each team member is located.
In today's world, many organizations operate worldwide with remote teams in different time-zones. Helpmonks brings your whole team together into one central place.
The Helpmonks Workgroup brings everyone together to see all the assigned emails at once. No more hunting around in email silos or waiting for a team-member to forward an email to you.
Email conversations spread out in different mailboxes are available in one place for your team to see.
Helpmonks Teams is always there in your shared mailbox
Teams are integrated into your shared inbox.
Keep track of each assigned email conversation of your team. Make a coordinated decision when and how to reply to your customers. Even when an email conversation is assigned to a Group, it will still be available within each shared mailbox for others to see and contribute.