Workgroup email collaboration is natural in your shared mailbox
Collaborate as a group in your shared inbox and work together towards a great customer experience.
The Helpmonks Workgroups for shared mailboxes is here to empower your whole team to become successful. It's the natural extension for your shared emails and gets out of your way to get work done.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Work better together as a united team
With Workgroups for emails, every team member knows that everything is organized and no emails will fall through the cracks. Email conversations get assigned to the whole team, so no matter who is currently on the clock, rest assured that emails will be addressed.
With Helpmonks Groups, it's easy to see the big picture and get control of the day.
Create and assign emails to a whole team. Collaborate as a team on email conversations together.
The Helpmonks Workgroup option brings your whole team together to collaborate on email conversations. Provide access to several mailboxes to a group and provide them with a unified view of all the emails. Email conversations can then be assigned to a Group and not only to individual members.
Helpmonks Teams enables deep collaboration within the organization so that every department stays on the same page. At any time, any place, and anywhere.
Scale across departments
Get your teams on the same page.
Unify your team workflow across different departments with Helpmonks Workgroups. Combine your mailboxes into one place.
The Team view gives you one place to see all the emails that are assigned to the team. You immediately know of all email conversations and the day's workload and pro-actively work with your team on pressing topics.
The Helpmonks Workgroups inherit all features of a mailbox, i.e., leave a note to others, mentions, reminders, labels, and more.
Perfect for teams of any size
Bring everyone together. Independent where each team member is located.
In today's world, many organizations operate worldwide with remote teams in different time-zones. Helpmonks brings your whole team together into one central place.
The Helpmonks Workgroup brings everyone together to see all the assigned emails at once. No more hunting around in email silos or waiting for a team-member to forward an email to you.
Email conversations spread out in different mailboxes are available in one place for your team to see.
Helpmonks Teams is always there in your shared mailbox
Teams are integrated into your shared inbox.
Keep track of each assigned email conversation of your team. Make a coordinated decision when and how to reply to your customers. Even when an email conversation is assigned to a Group, it will still be available within each shared mailbox for others to see and contribute.
Helpmonks Workgroup becomes a dominant partner combined with the Team To-Do app and the Helpmonks Customer Relationship Management.
One platform for your whole team
Shared inbox
Email collaborationfor customer service that demand more from collaboration.
Email Marketing
Manage distribution lists andsend email newsletterswith no contact limits.
Drip Campaigns
Inrease sales and engagement withemail automation campaigns.
Live Chat
Enhance your customer experience andtalk to your customersin real-time.
Workgroups
Work better together as a group in yourshared inbox.
To-Dos
Turn your shared emails into apowerful task managerthat's made for teams.
CRM
Transform your shared inbox into asales toolto keep everything in one place.
Knowledge Base
Help desk for customer self-service and internal documentation(Coming soon)
