Collaborate as a group in your shared inbox
Working together as a workgroup in your shared inbox was never more natural as with Helpmonks Workgroups.
With Helpmonks Workgroups, many people collaborate on team emails and unfold the full potential of your team.
Collaborate, research, and come together as a team on every email. Work better together as a team.
Work better together as a team
With email workgroups every team-member knows that everything is organized and no emails will fall through the cracks. Email conversations get assigned to the whole team, so no matter who is currently on the clock, the conversation will be addressed.
With Helpmonks Groups it's easy to see big picture and get control of the day.
Get organized and stay in control
Create and assign emails to a whole team. Collaborate as a team on email conversations together.
The Helpmonks Workgroup option brings your whole team together to collaborate on email conversations. Provide access to several mailboxes to a group and provide them with a unified view of all the emails. Email conversations can then be assigned to a Group and not only to individual members.
Helpmonks Teams enables deep collaboration within the organization, so that every department stays on the same page. At any time, any place, and anywhere.
Scale across departments
Get your teams on the same page.
Unify your team workflow across different departments with Helpmonks Workgroups. Combine your mailboxes into one place.
The Team view gives you one place to see all the emails that are assigned to the team. You immediately see all email conversations, the workload of the day, and be pro-actively work with your team on pressing topics.
The Helpmonks Workgroups inherit all features of a mailbox, i.e., leave a note to others, mentions, reminders, labels, and more.
Perfect for teams of any size
Bring everyone together. Independent where they are.
In today's world, many organizations operate worldwide with remote teams in different time-zones. Helpmonks brings your whole team together into one central place.
Helpmonks Workgroups enables everyone to see all the assigned emails at once. No more hunting around in email silos or waiting for a team-member to forward an email to you.
Email conversations spread out in different mailboxes are available in one place for your team to see.
Helpmonks Teams is always there in your shared mailbox
Teams are integrated into your shared inbox.
Keep track of each assigned email conversation of your team. Make a coordinated decision when and how to reply to your customers. Even when an email conversation is assigned to a Group, it will still be available within each shared mailbox, for others to see and contribute.
Helpmonks Workgroup becomes a dominant partner combined with the Team To-Do app and the Helpmonks Customer Relationship Management.
Helpmonks Workgroup goes well together with the Team To-Do app
Create and assign tasks. Collaborate on email conversations with ease.
The team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The team To-Do app is available throughout your shared mailboxes in Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.
The team To-Do app is the perfect companion to your shared inbox.
Tools to engage your customers
A mighty email marketing platform at your disposal
The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an event-driven email campaign is just one click away.
Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.
The Helpmonks email marketing solution helps you to reach more customers, sell more, and build lasting relationships.
Live-Chat widget for every website. Integrated into your shared inbox.
With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.
Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that you and your team can start collaborate on those messages and gain more leads and higher customer satisfaction.
It's never been easier to add Live-Chat to your website and follow-up with your team. Not in several different systems, but all in one tool.
Helpmonks also includes a powerful CRM and Sales Tool
Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
What people are saying about Helpmonks
Opticaltel
Oosterpoort
Medology
Did you know?
Helpmonks is the only shared mailbox solution that offers multiple deployment options
Self-Hosted Edition
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Read on to see if the on-premise shared mailbox edition makes sense for you
One more thing...
Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.
Check outthe complete feature listor sign up for afree 30-day shared inbox trial now