Explore the benefits of a self-hosted shared inbox with Helpmonks

Helpmonks is the only provider that offers a self-hosted shared inbox team email solution that's Enterprise-ready.

As a truly global email platform, Helpmonks works with every email provider and it's scalable and future-proof architecture will guarantee that it will work for many more years to come.

The only self-hosted team email platform

Helpmonks is built with scalability in mind. With the Helpmonks self-hosted edition you will have full control over all your data as each piece of your email platform is installed on your servers.

The Helpmonks self-hosted shared inbox edition is not a trimmed down version and contains the same features that are available to all other editions.

Your installation is scalable and future-proof as new features and plugins are easily deployed on your self-hosted installation.

Email management that scales and is future-proof

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Scalable and enterprise ready.

Helpmonks self-hosted shared inbox editions scales with your organization.

The Helpmonks self-hosted shared inbox editions comes with web clustering modules and each service can be deployed on different servers. In addition, high availability and fail over mechanism are built into Helpmonks from the start.

The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies hosting over millions of emails in Helpmonks.

Secure and reliable

Secure and protected. Have full control over your data.

Hosting the shared inbox solution from Helpmonks on your own servers gives you full control over your data and who can access it. With your own SSL-certificate you can guarantee that all transfer is carried our over encrypted connections.

Furthermore, you can fully follow your companies strict security guidelines and secure each element of the Helpmonks application in your network.

Intelligent shared inbox email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create work-flow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Own your email data

Helpmonks is the only provider to offer an on-premise shared inbox solution.

Helpmonks is the only provider to offer an on-premise shared inbox solution.

We understand. Your company does not allow you to host your emails in the cloud and requires to install all solutions in-house. Helpmonks has been built from the very beginning with you in mind and allows you to own and install a shared inbox solution on your premises.

The Helpmonks self-hosted shared inbox edition is not a trimmed down version and contains the same features that are available to all other editions. At the same time, your installation is future-proof as new features and plugins can easily be deployed on your self-hosted installation.

Customize your team email solution

Customization and integration for your enterprise.

Helpmonks self-hosted shared inbox is licensed under a special open source developer license.

Because Helpmonks self-hosted shared inbox edition provides you direct access to the source code it is fully customizable to your requirements. The special developer license allows your company to tailor Helpmonks to your needs. On top of that you have access to the entire API and can even develop custom plugins to extend your Helpmonks installation further.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

You are in control

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Own your application.

The Helpmonks self-hosted shared inbox editions are easy to install and maintain.

The Helpmonks shared inbox application is built with Nodejs and uses the popular MongoDB database for storage. Furthermore, with the Helpmonks self-hosted shared inbox edition you can control and tailor every aspect of the application itself.

Out-of-the-box you can use load-balancing, clustering, and fail-over mechanisms to create a high-availability platform. You can take it further by splitting up processes to dedicated servers or use containers to isolate and deploy further.

On-boarding and training included

Support included.

Helpmonks comes with our best-in-business support baked in.

We understand. Your emails and communication with customers is important. That's why we provide support for you and your team in every aspect by email, live-chat and phone. Should you wish, a 24/7 option is available, too.

We don't just sell a license but also help with the installation and advise in getting up and running so that your self-hosted team email collaboration platform becomes a success.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.
Did you know?

Helpmonks is the only shared inbox solution that offers multiple deployment options

Hosted Edition

Use our hosted shared inbox solution for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.

Over 2,000 customers use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 customers trust us

Cloud Server Edition

Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared inbox servers are the perfect companion to your team workflow.

Explore the benefit of the shared inbox cloud edition

Self-Hosted Edition

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Read on to see if the on-premise shared inbox edition makes sense for you

One more thing...

Helpmonks features anintegrated To-Do Manager,powerful CRM capabilities, anautomated email campaign solution, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.

Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.

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