Explore the benefits of a self-hosted shared inbox

Helpmonks is the only provider that offers a self-hosted shared inbox team email solution that's Enterprise-ready.

Explore the benefits of a self-hosted shared inbox

The only self-hosted team email platform

Helpmonks is built with scalability in mind. With the Helpmonks self-hosted edition you will have full control over all your data as each piece of your email platform is installed on your servers.

The Helpmonks self-hosted shared inbox edition is not a trimmed down version and contains the same features that are available to all other editions.

Your installation is scalable and future-proof as new features and plugins are easily deployed on your self-hosted installation. As a truly global email platform, Helpmonks works with every email provider and it's scalable and future-proof architecture will guarantee that it will work for many more years to come.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Email management that scales and is future-proof

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Scalable and enterprise ready.

Helpmonks self-hosted shared inbox editions scales with your organization.

The Helpmonks self-hosted shared inbox editions comes with web clustering modules and each service can be deployed on different servers. In addition, high availability and fail over mechanism are built into Helpmonks from the start.

The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies hosting over millions of emails in Helpmonks.

Secure and reliable

Secure and protected. Have full control over your data.

Hosting the shared inbox solution from Helpmonks on your own servers gives you full control over your data and who can access it. With your own SSL-certificate you can guarantee that all transfer is carried our over encrypted connections.

Furthermore, you can fully follow your companies strict security guidelines and secure each element of the Helpmonks application in your network.

Intelligent shared inbox email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create work-flow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Own your email data

Helpmonks is the only provider to offer an on-premise shared inbox solution.

Helpmonks is the only provider to offer an on-premise shared inbox solution.

We understand. Your company does not allow you to host your emails in the cloud and requires to install all solutions in-house. Helpmonks has been built from the very beginning with you in mind and allows you to own and install a shared inbox solution on your premises.

The Helpmonks self-hosted shared inbox edition is not a trimmed down version and contains the same features that are available to all other editions. At the same time, your installation is future-proof as new features and plugins can easily be deployed on your self-hosted installation.

Customize your team email solution

Customization and integration for your enterprise.

Helpmonks self-hosted shared inbox is licensed under a special open source developer license.

Because Helpmonks self-hosted shared inbox edition provides you direct access to the source code it is fully customizable to your requirements. The special developer license allows your company to tailor Helpmonks to your needs. On top of that you have access to the entire API and can even develop custom plugins to extend your Helpmonks installation further.

Intelligent email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

You are in control

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Own your application.

The Helpmonks self-hosted shared inbox editions are easy to install and maintain.

The Helpmonks shared inbox application is built with Nodejs and uses the popular MongoDB database for storage. Furthermore, with the Helpmonks self-hosted shared inbox edition you can control and tailor every aspect of the application itself.

Out-of-the-box you can use load-balancing, clustering, and fail-over mechanisms to create a high-availability platform. You can take it further by splitting up processes to dedicated servers or use containers to isolate and deploy further.

On-boarding and training included

Support included.

Helpmonks comes with our best-in-business support baked in.

We understand. Your emails and communication with customers is important. That's why we provide support for you and your team in every aspect by email, live-chat and phone. Should you wish, a 24/7 option is available, too.

We don't just sell a license but also help with the installation and advise in getting up and running so that your self-hosted team email collaboration platform becomes a success.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.
Helpmonks Email Campaign Platform

A mighty email marketing platform at your disposal

The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.

Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.

The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.

Live-Chat widget for every website. Available in your shared inbox.

With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.

Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.

It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.

Helpmonks Live-Chat for every website for free
To-Do team task manager. Create and assign tasks. Collaborate on email conversations together.

Create and assign tasks. Collaborate on email conversations with ease.

The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.

With To-Dos for Teams you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.

The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.

Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.

Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.

Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.

All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now