Explore the benefits of a self-hosted shared inbox with Helpmonks

Helpmonks is the only provider that offers a self-hosted shared inbox team email solution that's Enterprise-ready

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Scalable and enterprise ready. Helpmonks self-hosted shared inbox editions scales with your organization.

The Helpmonks self-hosted shared inbox editions comes with web clustering modules and each service can be deployed on different servers. In addition, high availability and fail over mechanism are built into Helpmonks from the start. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies hosting over millions of emails in Helpmonks

Secure and protected. Have full control over your data.

Hosting the shared inbox solution from Helpmonks on your own servers gives you full control over your data and who can access it. With your own SSL-certificate you can guarantee that all transfer is carried our over encrypted connections. Furthermore, you can fully follow your companies strict security guidelines and secure each element of the Helpmonks application in your network.

Intelligent shared inbox email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.
Customer Support by email.

On-premise. Helpmonks is the only provider to offer an on-premise shared inbox solution.

We understand. Your company does not allow you to host your emails in the cloud and requires to install all solutions in-house. Helpmonks has been built from the very beginning with you in mind and allows you to own and install a shared inbox solution on your premises. The Helpmonks self-hosted shared inbox edition is not a trimmed down version and contains the same features that are available to all other editions. At the same time, your installation is future-proof as new features and plugins can easily be deployed on your self-hosted installation.

Customization and integration for your enterprise. Helpmonks self-hosted shared inbox is licensed under a special open source developer license.

Because Helpmonks self-hosted shared inbox edition provides you direct access to the source code it is fully customizable to your requirements. The special developer license allows your company to tailor Helpmonks to your needs. On topd of that you have access to the entire API and can even develop custom plugins to extend your Helpmonks installation further.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create workflow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.
Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

Own your application. The Helpmonks self-hosted shared inbox editions are easy to install and maintain.

The Helpmonks shared inbox application is built with Nodejs and uses the popular MongoDB database for storage. Furthermore, with the Helpmonks self-hosted shared inbox edition you can control and tailor every aspect of the application itself. To scale your application, you simply leverage the built-in clustering. You can even split different processes to different servers or use containers to isolate and deploy further.

Support included. The Helpmonks self-hosted shared inbox editions come with our best-in-business support.

We understand. Your emails and communication with customers is important. That's why every Helpmonks self-hosted shared inbox installation comes with our best-in-class support included. We provide support for you team email server in every aspect by email, livechat and phone. 24/7 options are available, too. Whatever it is, rest assured that we are here for you.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and SLAs with built-in customer management tools.

One more thing

Helpmonks features powerful CRM capabilities, a solution for automated email marketing campaigns, collision detection, email tracking, custom fields, plugins for custom applications, satisfaction ratings, Trello, Zapier Slack, ToDoIst, Livechat, Chatra and more. Check out the complete feature list or simply sign up for a free 30-day shared inbox trial

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