Helpmonks is the only provider that offers a self-hosted shared inbox team email solution that's Enterprise-ready
The Helpmonks self-hosted shared inbox editions comes with web clustering modules and each service can be deployed on different servers. In addition, high availability and fail over mechanism are built into Helpmonks from the start. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies hosting over millions of emails in Helpmonks
Hosting the shared inbox solution from Helpmonks on your own servers gives you full control over your data and who can access it. With your own SSL-certificate you can guarantee that all transfer is carried our over encrypted connections. Furthermore, you can fully follow your companies strict security guidelines and secure each element of the Helpmonks application in your network.
We understand. Your company does not allow you to host your emails in the cloud and requires to install all solutions in-house. Helpmonks has been built from the very beginning with you in mind and allows you to own and install a shared inbox solution on your premises. The Helpmonks self-hosted shared inbox edition is not a trimmed down version and contains the same features that are available to all other editions. At the same time, your installation is future-proof as new features and plugins can easily be deployed on your self-hosted installation.
Because Helpmonks self-hosted shared inbox edition provides you direct access to the source code it is fully customizable to your requirements. The special developer license allows your company to tailor Helpmonks to your needs. On topd of that you have access to the entire API and can even develop custom plugins to extend your Helpmonks installation further.
The Helpmonks shared inbox application is built with Nodejs and uses the popular MongoDB database for storage. Furthermore, with the Helpmonks self-hosted shared inbox edition you can control and tailor every aspect of the application itself. To scale your application, you simply leverage the built-in clustering. You can even split different processes to different servers or use containers to isolate and deploy further.
We understand. Your emails and communication with customers is important. That's why every Helpmonks self-hosted shared inbox installation comes with our best-in-class support included. We provide support for you team email server in every aspect by email, livechat and phone. 24/7 options are available, too. Whatever it is, rest assured that we are here for you.
Helpmonks features powerful CRM capabilities, a solution for automated email marketing campaigns, collision detection, email tracking, custom fields, plugins for custom applications, satisfaction ratings, Trello, Zapier Slack, ToDoIst, Livechat, Chatra and more. Check out the complete feature list or simply sign up for a free 30-day shared inbox trial