Security at Helpmonks

If you read only one thing, the most important one is;

Your data is safe and secure. Our promise to you is that we will never read, scan or sell any of your data or information about you

Security at Helpmonks

Your data and security

Needless to say, your data and security is one of the top priorities at Helpmonks. We are mindful of every aspect of our application and only provide access to your data if required.

Our infrastructure is hosted on different providers, namely Amazon, DigitalOcean and Linode. In addition, all connections to these data centers are done over secure protocols and over private IP addresses. As such, many of our services are not publicly accessible.

Application security

Any access to any of our applications is encrypted over SSL. This is the same security that financial institutions use.

Within our data center we further encrypt any passwords or sensitive information, e.g. your password. As such not even the Helpmonks team can read your password or other information.

Furthermore, access to the core database is only provided to two Helpmonks team members. We do not provide access to your data to anyone else, or scan your data for advertisement or reselling. Moreover, your data can only be accessed over private IP addresses and with secure keys.

Email security

We do host our own email servers which are only accessible over TLS. Also, sending of emails is done over TLS (where available).

We do not scan or read any emails for advertisement or reselling purposes.

Provider security

We use Amazon, DigitalOcean and Linode as our data center providers. All these providers have great track records for security.

Amazon publishes its security policy at, DigitalOcean publishes its security policy at, and Linode publishes its security policy at

We use multiple data centers of the before mentioned providers to provide a redundant and secure environment for your data and the Helpmonks application.

Reporting a security issue

If you feel like you have found a security issue with Helpmonks pleasecontact us. We do not maintain a bounty program or offer any incentives.


Helpmonks is fully committed to the GDPR compliance and provide adedicated section for the GDPR.We are also committed to helping our customers with their GDPR compliance journey by providing robust privacy and security protections built into all Helpmonks services.

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model


Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

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Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

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Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now