Privacy Policy

By visiting the website located at http://helpmonks.com and any other applications and features (collectively, the “Site”) and using the services (the “Services”) provided by Helpmonks (“Helpmonks” or “us”), you consent to our use and processing of your information as set forth herein.

This Privacy Policy covers Helpmonks’s treatment of personal information that Helpmonks gathers when you are on the Site or use the Services and that our customers and business partners share with Helpmonks. These privacy practices apply to Helpmonks’s customers and any internet users that visit the websites, applications or other features offered by Helpmonks’s customers (collectively, “Customer Sites”). This policy does not apply to third parties that Helpmonks does not own or control.

Any order forms or additional agreements to which users agree governing the provision of optional Helpmonks features shall take precedence over the terms of this Privacy Policy to the extent of any differences, so please read such order forms or additional agreements carefully.

Collection of Information from Customer Site End Users

This section describes our policies for internet users that visit Customer Sites.

In the course of providing user and usage data analytics Services to our customers, Helpmonks collects both non-personally identifiable and personally identifiable information about end users of Customer Sites. Personally Identifiable Information (“PII”) collected by Helpmonks includes data such as your name, address, phone number, or email address, which you have provided to the Customer Site. Helpmonks will not collect your password for any Customer Site or credit card information you have supplied to any Customer Site. We do not purchase or receive information about you from third parties (other than our customers).

Helpmonks also collects non-personally identifiable information about you from Customer Sites you visit, including the following types of data:

Standard Data – common information found in every communication sent over the internet. Using this information, Helpmonks can infer information such as browser type (e.g., Chrome or Internet Explorer); operating system (e.g,. Macintosh or Windows); browser language (e.g., Java or Unix); and internet service provider (e.g., Verizon Fios or AOL)

Clickstream Data – Helpmonks can infer how you use our Customer Sites and various pages on the internet.

Helpmonks may use this PII and non-personally identifiable information to provide our Services to our customers.

Cookies

Cookies are alphanumeric identifiers transferred to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Like most internet sites, Helpmonks uses cookies to enhance our users’ and customers’ experience on the internet. These cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies.

Data Retention

Cookies set on behalf of Helpmonks expire after three years and the expiration date updates every time you encounter our server. Helpmonks retains standard web log data 5 years after you visit a Customer Site, and aggregations and reports for up to 10 years after you visit a Customer Site.

Consumer Choice and Access

The process for individual internet users to review and/or request changes to their PII collected by Helpmonks is outlined in the Additional Policies section below.

Collection of Information from Helpmonks Customers

This section describes our policies for end users of the Helpmonks Site and Services, Helpmonks customers, and corporate partners.

Information You Provide to Us

We receive and store any information you enter on the Site or through the Services or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use PII provided by you for such purposes as responding to your requests for Services, customizing the content you see, communicating with you about our products, and marketing our Services to you.

In order for you to use all of our features, you must register with Helpmonks. We require your e-mail address and password during the registration process.

Further information may be required if you choose to purchase paid components of the Services, such as credit card and billing information. Helpmonks uses third party partners for credit card processing who may require and store your credit card and billing information.

Automatic Information

We receive and store certain types of information whenever you interact with us. Helpmonks automatically receives and records “traffic data” on our server logs from your browser including your IP address, Helpmonks cookie information, and pages you request. Helpmonks uses this traffic data to analyze trends and administer the Site. Our service automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components. This data is only used in the aggregate. This type of collective data enables us to figure out how often users use different parts of the Site and Services. In addition, we may provide statistical collective user information, not information about you personally, to our partners so that they understand how often people use specific components of our Site and Services.

E-mail Communications

If you purchase Helpmonks’s online tools to collect and analyze user and usage data for your Customer Site through the Site or Services, Helpmonks will communicate with you about the services you purchase by e-mail. You consent to receiving such confirmations by e-mail. If you contact us via e-mail through the Site, we may retain a record of your contact information and any information you provide us in your message to respond to you. We may receive a confirmation when you open an e-mail from Helpmonks.

We may also send e-mails with service updates, news or promotions. If you do not want to receive e-mail from us, please contact us at info@helpmonks.com. If you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Site and Services.

Information From Other Sources

To improve our Services, we may receive information about you from other sources and add it to our account information. Like the information you provide to us, we do not share this information with anyone except authorized third parties in connection with providing you with our Services.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Helpmonks cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. Some of our business partners may use cookies on our Site. However, we have no access to or control over these cookies.

Sharing of PII by Helpmonks

This section describes our policies for sharing PII received from either Customer Site end users or Helpmonks end users or customers.

We neither rent nor sell PII to anyone. Except as provided for in any additional agreement you enter into with Helpmonks, we maintain the confidentiality of your PII and share your PII only as described below:

Affiliated Businesses We Do Not Control

Helpmonks may provide services or sell products jointly with affiliated businesses. We will share customer information that is related to such transactions with those affiliated businesses. We require our affiliates to provide the same level of privacy protection that we do and they do not have the right to share or use PII for any purpose other than for an authorized transaction. Helpmonks may share aggregated demographic information with customers in connection with the provision of the Services.

Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products and services. Examples include billing, processing payments, providing marketing assistance, and providing customer service. Our agents subscribe to the same level of privacy protection as we do. Unless we tell you differently, Helpmonks does not share, and Helpmonks’s agents do not have any right to use PII collected from our Site and Services beyond what is necessary to assist us.

Financial and billing information is collected through the Site and Services directly by a third-party intermediary and is used solely to bill for the Services. Helpmonks does not receive your billing information from this third-party intermediary, who may store, retain, and use the information provided solely for the purpose of credit card processing.

Promotional Offers

We may send offers to our customers on behalf of other businesses or provide our customers with the opportunity to notify end users directly of promotions by text messages or e-mail.

Business Transfers

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Helpmonks, or substantially all of its assets, were acquired, user information would be one of the assets that is reviewed and transferred. You acknowledge that such transfers may occur, and that any acquirer of Helpmonks may continue to use your PII as set forth in this policy.

Protection of Helpmonks and Others

We may release PII when we in our sole discretion believe in good faith that release is necessary or appropriate to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of Helpmonks, our employees, our customers, or others.

With Your Consent

Except as set forth above, we will not share PII collected from Helpmonks customers or end users with third parties without your consent.

Additional Policies

Information Security

Your Helpmonks account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While Helpmonks uses commercially reasonable means to secure your information, we do not guarantee that your personal information will not be improperly accessed, disclosed, or destroyed by breach of any of our safeguards.

Accessing Information

You are able to access, add to and update certain information about you. When you update information, however, we often maintain a copy of the unrevised information in our records. You may deactivate your Helpmonks account by following the deactivation process set forth on the Site. Some information may remain in our records after deletion of your account. Please contact us at info@helpmonks.com if you have questions or concerns about accessing your PII.

Conditions of Use

Your use of the Site and Services and any possible dispute over privacy are subject to this Privacy Policy and our Terms of Service, including limitations on damages, dispute resolution, and application of New York state law.

International Visitors

For users outside the United States, please note that any data or PII you enter into the Services or Site will be transferred out of your country and into the United States. You consent to such transfer through your use of the Services and Site. You also warrant that you have the right to transfer such information outside your country and into the United States.

US-EU Safe Harbor and US-Swiss Safe Harbor

Helpmonks complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Helpmonks has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Helpmonks’s certification, please visit http://www.export.gov/safeharbor/

Privacy Complaints by European Union And Swiss Citizens

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Helpmonks commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Helpmonks at info@helpmonks.com.

Helpmonks has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Helpmonks, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Use of Helpmonks by Children

Helpmonks is not intended for children. If you are under 18, you may use the Site and Services only with the supervision of your parent or guardian.

Third Party Sites

The Site and Services may permit you to link to other websites on the Internet, and other websites may contain links to the Site or Services. These other websites are not under Helpmonks’s control and Helpmonks is not responsible for the privacy or security practices or the content of such websites.

Changes to this Privacy Policy

Helpmonks may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to our privacy policy, we will notify you by sending you an email thirty (30) days before the changes take effect and by posting a notice on customer dashboards on the Site.

Questions or Concerns

If you have any questions or concerns regarding privacy at Helpmonks, please send us a detailed message to info@helpmonks.com. Your privacy is important to us and we will make every effort to resolve your concerns.

Last Updated: September 30th, 2014