Every Helpmonks plan includes unlimited users. Choose based on shared inboxes, customer communication scale, security, and support—not team size.
Explore optional, administrator-controlled Helpmonks AI assistance →
For smaller teams
For growing customer teams
For security and control
For high-volume operations
Included in every paid plan
Every paid Helpmonks plan includes AI conversation summaries and writing assistance. Use the included monthly allowance or connect your own supported AI provider for additional usage and direct control over model costs.
What counts: An AI-assisted conversation is counted once when your team uses summaries, drafting, rewriting, tone adjustment, clarity improvement, or translation within a conversation during the billing period. Multiple AI actions in the same conversation do not consume additional conversations.
Automated AI triage is available separately. Automatic analysis, urgency detection, classification, assignment, and routing are not included in the standard AI assistance allowance.
Campaign delivery
Every plan can connect a custom SMTP server for marketing campaigns and automated sequences. Business+ and Scale also include Helpmonks-managed marketing SMTP delivery.
Enterprise
Custom shared-inbox limits, unlimited users, custom AI assistance allowance and bring-your-own-provider support, dedicated infrastructure, custom server location, on-premises and HIPAA-compliant deployment options, advanced white-label, custom AI models and integrations, custom onboarding, 24/7/365 support options, and a custom SLA.
Add individual shared inboxes without purchasing another complete plan.
Aliases that feed the same shared queue do not count as separate inboxes.
| Feature | Team | Business | Business+ | Scale |
|---|---|---|---|---|
| Capacity | ||||
| Shared inboxes | 3 | 10 | 40 | 500 |
| Users | Unlimited | Unlimited | Unlimited | Unlimited |
| Customer conversations | Unlimited | Unlimited | Unlimited | Unlimited |
| Live-chat sites | 1 | 5 | 15 | 50 |
| Knowledge-base sites | 1 | 5 | 15 | 50 |
| Stored contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| Recipients per campaign | 2,500 | 10,000 | 50,000 | 250,000 |
| Active automated sequences | 10 | 50 | 250 | 1,000 |
| Core product | ||||
| Shared inbox collaboration | ✓ | ✓ | ✓ | ✓ |
| Outlook and Microsoft 365 OAuth connection | ✓ | ✓ | ✓ | ✓ |
| AI summaries and writing assistance | ✓ | ✓ | ✓ | ✓ |
| AI-assisted conversations per month | 250 | 1,000 | 5,000 | 20,000 |
| Bring your own supported AI provider | ✓ | ✓ | ✓ | ✓ |
| Mobile app access | ✓ | ✓ | ✓ | ✓ |
| API and MCP server | ✓ | ✓ | ✓ | ✓ |
| Your SMTP for marketing campaigns | ✓ | ✓ | ✓ | ✓ |
| Helpmonks SMTP for marketing campaigns | — | — | Included | Included |
| Automated AI triage | Add-on | Add-on | Add-on | Add-on |
| Security and service | ||||
| Advanced workflows and reports | Standard | ✓ | ✓ | ✓ |
| SSO / SAML / OAuth | — | — | ✓ | ✓ |
| SLA | — | — | ✓ | ✓ |
| White-label and custom domains | — | — | — | ✓ |
| Support | Priority email | Priority | Dedicated channel | |
Bring engineers, managers, contractors, and other occasional collaborators into customer conversations without purchasing more seats.
Competitor pricing example is illustrative and may change.
Microsoft partner
Connect Outlook.com and Microsoft 365 mailboxes securely through our fully integrated Microsoft OAuth connection. Keep Microsoft-hosted email synchronized with Helpmonks while your whole team collaborates from one shared customer inbox.
Yes. Helpmonks offers a 30-day free trial.
Yes. Every plan includes unlimited users. Invite full-time teammates, contractors, managers, engineers, and other collaborators without an additional per-user fee.
A shared inbox is a separate customer communication queue, such as support, sales, or billing. Multiple aliases can feed the same queue without counting as additional shared inboxes. Archived or disabled inboxes do not count toward your active limit.
Every plan includes the core shared-inbox, collaboration, customer-management, AI-assistance, API, and MCP features. Higher plans add capacity, security, deployment, white-label, onboarding, and support options.
An AI-assisted conversation is counted once when someone on your team uses a summary, writing, rewriting, tone, clarity, or translation feature within that conversation during the billing period. Multiple AI actions in the same conversation do not consume additional conversations.
You can wait until the allowance resets, connect your own supported AI provider, or contact Helpmonks for additional capacity. Conversations already counted during the current billing period can continue using AI assistance.
Yes. Every paid Helpmonks plan supports bring-your-own-provider configuration for supported AI services. When your provider is active, usage is billed directly by that provider and does not consume your included Helpmonks AI allowance.
No. Every paid plan includes a Helpmonks-provided AI allowance. Connecting your own provider is optional.
Yes. A workspace administrator can disable AI assistance for the workspace.
No. AI-generated replies are inserted as editable suggestions. A teammate reviews and sends the final response.
Automated classification, prioritization, assignment, and routing are separate from summaries and writing assistance. Optional AI triage will be offered separately.
No. Every plan can connect a custom SMTP server for marketing campaigns and automated sequences. Business+ and Scale also include a Helpmonks-managed marketing SMTP server. This applies only to marketing sends: normal shared-inbox conversations and customer replies are sent through Helpmonks without separate SMTP configuration.
No. Every plan includes unlimited stored contacts. The published campaign limit is the maximum number of recipients in one campaign send.
Your activated plan price is protected for at least three years. We will not force you onto a higher plan simply because your team adds more users.
Monthly billing is standard. Contact our sales team to pay annually. Annual payment does not currently include a discount.
Qualified non-profits receive up to 30% off. Eligible open-source projects can use Helpmonks free.
Yes. Upgrade, downgrade, or cancel from your account page. Plan changes are prorated.
Unlimited users. Shared inbox pricing. One place for customer context.