A powerful platform for support, sales, and marketing without the high costs
Unlimited users — Unlimited emails — No per user fees
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
All-in-one Team Collaboration Platform
This plan includesall features, plusemail marketing,email drip campaign,live chat enhanced,knowledge-base enhanced,unlimited users,unlimited emails, andno per user fees.
$99 per month
Your customer communication platform
This plan includes our best-in-classshared inbox, plusteam features,Live-Chat basic,knowledge base basic**,unlimited users,unlimited emails, andno per user fees.
$49 per month
Your shared inbox platform
This plan includes our best-in-classshared inbox, plusenhanced customer management,every integration,unlimited users,unlimited emails, andno per user fees.
$29 per month
Compare plans
| Collaboration | Starter | Bliss | Further |
|---|---|---|---|
| Mailboxes included Additional mailboxes only $29 per month | 1 | 1 | |
| Maximum users | Unlimited | Unlimited | Unlimited |
| Maximum emails | Unlimited | Unlimited | Unlimited |
| Maximum number of attachments / storage size | Unlimited | Unlimited | Unlimited |
| Maximum number of Automations / Workflows | 5 | 500 | 1000 |
| Live-Chat & Email Marketing Platform | Starter | Bliss | Further |
| Live-Chat Add live chat to any website or app | |||
| Live-Chat Sites Chat widgets per website/app. Each additional site is $15 each/month | 1 | 5 | |
| Live-Chat Enhanced Real-time Visitor Statistics, Reports and Chat triggers | |||
| Email Campaigns Send email newsletters with reports | |||
| Distribution lists Number of individual many mailing lists you can create | Unlimited | ||
| Subscriber limit Each additional 10,000 contacts is $50 per month | 10,000 | ||
| Email sending Number of sent emails per month | Unlimited | ||
| Email Automation / Email Drip Campaigns Email automation / Time-based emails / Targeted behavioral emails | |||
| Landing page / Form-Builder Create interactive pages and sign-up forms | |||
| Publishing Platform | Starter | Bliss | Further |
| Knowledge-Base Create a self-help center | |||
| Headless CMS & Blog publishing Blog publishing with API access | |||
| Private & Public publishing Create public and private knowledge-base sites | |||
| Sites included Additional sites only $25 each/month | 1 | 1 | |
| Shared Inbox features | Starter | Bliss | Further |
| General features | Starter | Bliss | Further |
| Reports (Mailbox, Usage, and User activity) | |||
| Desktop and mobile app (PWA) | |||
| Advanced search | |||
| To-Dos for Teams | |||
| Saved searches | |||
| CRM capabilities | |||
| Sync outgoing replies to your IMAP mail server | |||
| Send emails to all users of a company | |||
| Send emails to all internal users | |||
| Groups / Workgroups | |||
| Approval process (approve before sending) | |||
| Integrations / Plugins | Starter | Bliss | Further |
| API access and webhooks | |||
| Slack | |||
| Github | |||
| HipChat | |||
| Zapier | |||
| Chatra Chat | |||
| LiveChat | |||
| Trello | |||
| Custom Fields | |||
| Custom Applications | |||
| Customer Satisfaction | |||
| Custom domain and custom SSL | |||
| Security / Authentication | Starter | Bliss | Further |
| Two-Factor (2-step) authentication | |||
| Hardware key support (Yubikey) | |||
| SSL / HTTPS connection | |||
| Custom Domain & SSL certificate | |||
| SSO / SAML / oAuth authentication | |||
| IP-address access restriction | |||
| Support and training | Starter | Bliss | Further |
| On-boarding session for your team | 1 hour | 2 hours | 4 hours |
| Secure backups of your data | |||
| In-app live chat | |||
Common questions
Is the price really only per mailbox?
Yes, our business model is based on how many mailboxes you add. With Helpmonks you getunlimited users, unlimited emails, and unlimited storage space for your attachments. Please, compare our plans to see what's included with each.
What is a mailbox?
A mailbox in Helpmonks is a distinct container for emails corresponding to an email address, i.e. support@domain.com, sales@domain.com. You can add an unlimited amount of mailboxes to your account.
Can I change the number of mailboxes?
Yes, you can change the number of mailboxes at any time from within your account. There are no additional fees for switching plans.
Is my data safe?
Whether you choose our hosted site, or a dedicated server, all of your data is secured and safe in Helpmonks. We deploy the best practices to secure your account and servers (encryption, SSL, firewalls, etc.). Ourdedicated security pageexplains reviews how we keep your data safe in more detail.
Can I switch to a cloud server from a hosted account?
Yes, you can switch to your owncloud serverat any time. We'll migrate your emails and settings, so the switch will appear seamless to you and your team.
Can I import my email history?
Yes, we offer an import service for your emails from your mail server. Simplycontact us, and we'll be happy to discuss importing your data to Helpmonks.
Is there any email limit for receiving or sending emails?
No, there is no limit for receiving or sending emails on your account. For bulk emails, i.e., email newsletters, you start with 10,000 contacts (which can be increased), with no limit on sending emails. Contrary to our competitors, there is alsono limit on the amount of contactsyou may store.Compare our plansto see what's included with each.
What happens after my trial ends?
When you decide to continue using Helpmonks, simply choose which plan you'd like from your account page to keep your account active. However, if you reach the end of your trial without choosing a plan, your account will get deactivated. Expired accounts are retained for a limited amount of time so that you can still choose a plan and continue using your account as you've configured it within Helpmonks.
What if I’m still not decided after the trial period has ended?
No problem. We are all busy. Simplycontact uswe'll be more than happy to extend your trial.
Is this a long-term contract or commitment?
No, there is no contract or commitment when choosing a monthly plan. You may cancel at any time directly through your account page.
Do you give any discounts for open source projects and non-profit organizations?
We acknowledge the hard work that goes into your projects that benefit others, and love to support you. Please refer to ouropen source and non-profit page.
What if I still have more questions?
Pleasecontact usorschedule a demo.We'll be happy to answer any questions you may have about Helpmonks.
