A powerful customer service platform without the high costs
Straightforward pricing per mailbox and not per user. All plans include tools for email collaboration, live chat, and email marketing.
Business
199
per month, per mailboxTheultimate all-in-onecustomer service solution for teams that expect more.
Learn moreTeams
69
per month, per mailboxSendemail drip campaigns, enhanced live chat with triggers, SAML, and more.
Learn moreGrowth
39
per month, per mailboxUse ashared inbox, send email newsletter, and use live chatto grow your business.
Learn moreStarter
19
per month, per mailboxGet started withemail collaboration, live chat and email marketing tools.
Learn moreAll plans include...
Shared inbox (core features)
- Unlimited users, emails, & storage
- Unlimited labels for emails & customers
- Collision detection & Workflows
- Assign emails to team members
- Mentions & internal notes
- Canned responses & shared drafts
- SLA's & Company records
- Search across all emails & contacts
- Response & open email tracking
- Reminders & scheduled send
- 2-Factor Authentication & SSL support
Support
- Concierge On-boarding
- Free training
- Email & Live Chat support
Email Marketing
- Unlimited email newsletter campaigns
- Unlimited email drip campaigns
- Unlimited contacts
- Behavioral automation
- Distribution lists, Segmentation & Tagging
- Email Templates & import your templates
- Dynamic content
- Campaign archive & Reports
- Open & click tracking
- Form-Builder for sign-up or contact forms
Reports & Analytics
- Intelligent email reporting
- Analytics for contacts & companies
- Reports on your teams performance
- Reports on Labels, Tracking & Approvals
Live Chat
- Live chat for all your sites
- Unlimited agents & chat sessions
- Behavioral triggers & automated messaging
- Real-time user activity tracking
- Visitor analytics & agent reports
Furthermore...
- To-Do app for teams
- Workgroup & Team capabilities
- Simple CRM feature workflows
- Optional approval process per user
- Custom fields & Customer satisfaction
- Custom application & Zapier integration
- API, SSO, SAML & oAuth
- Custom domain & custom SSL
- IP access restriction
- Knowledge Base & Blog (coming soon)
- Show all features
Business
The ultimate all-in-one customer service solution for teams that expect more.
This plan includes every feature, plus:
- Email Newsletters: Send 500,000 emails/month*
- Distribution Lists: Unlimited lists
- Live Chat: Unlimited chat widgets
- Reports: Unlimited report history
- Shared Inbox: Unlimited workflows
- Support: Zoom sessions
- Support: Prioritized
- Dedicated account manager
$199per month, per mailbox
Try HelpmonksGreat system that allows for effective day to day business operations. The ability to condense all of your contacts in one location. Allows for fast communication between team members. Simple System to operate. Customer Service is outstanding.
Teams
Send email drip campaigns, enhanced live chat with triggers, SAML, and more.
This plan includes every feature, plus:
- Email Newsletters: Send 100,000 emails/month*
- Support: Prioritized
Limitations:
- Distribution Lists: 50 lists
- Live Chat: 5 sites or in-app
- Shared Inbox: 500 workflows per mailbox
- Reports: 12 months report history
Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's aren't neglected.
Growth
The ultimate all-in-one customer service solution for teams that expect more.
You'll be missing out on:
- Automated Email Drip Campaigns
- CRM & Workgroups feature
- Approval process
- Custom domain & custom SSL
- IP access restrictions
- SSO, SAML & oAuth authentication
Limitations:
- Distribution Lists: 10 lists
- Live Chat: 3 sites or in-app
- Shared Inbox: 100 workflows per mailbox
- Reports: 6 months report history
This plan includes all core features, plus:
- Email Newsletters: Send 30,000 emails/month*
- Custom Fields & Custom Applications
- Customer Satisfaction, Zapier & many other integrations
$39per month, per mailbox
Try HelpmonksWe've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection. In turn, this allows us to have incredible response times, often minutes during normal business hours.
Starter
The ultimate all-in-one customer service solution for teams that expect more.
You'll be missing out on:
- Automated Email Drip Campaigns
- CRM & Workgroups feature
- Approval process
- Custom domain & custom SSL
- IP access restrictions
- SSO, SAML & oAuth authentication
- Custom Fields & Custom Applications
- Customer Satisfaction, Zapier & many other integrations
Limitations:
- Distribution Lists: 1 list
- Live Chat: 1 site or in-app
- Shared Inbox: 3 workflows per mailbox
- Reports: 1 month report history
This plan includes all core features, plus:
- Email Newsletters: Send 5,000 emails/month*
$19per month, per mailbox
Try HelpmonksWe are able to have multiple people work through one mailbox. We use one email address for our accounting department. Different people need different emails. Being able to assign a conversation to someone instead of having to forward it or send slack, we can just assign it to them and it clears the queue. The pricing is amazing and the support is wonderful.
Common questions
Is the price really only per mailbox?
Yes, our business model is based on how many mailboxes you add. With Helpmonks you getunlimited users, unlimited emails, and unlimited storage space for your attachments. Please, compare our plans to see what's included with each plan.
What is a mailbox?
A mailbox in Helpmonks is a distinct container for emails corresponding to a shared email address, i.e. support@domain.com, sales@domain.com. You can add an unlimited amount of mailboxes to your account.
Can I change the number of mailboxes?
Yes, you can change the number of mailboxes at any time within your account. There areno additional charges and we automatically pro-rate your account, there are no additional fees for switching plans!
Is my data safe?
All your data is secure and safe in Helpmonks. We deploy the best practices to secure your account and servers (encryption, SSL, firewall, etc.). Ourdedicated security pageexplains this in more detail.
Can I switch to a cloud server any time?
Surely, you can switch to acloud serverat any point in time. We even help you migrate your emails and settings.
Can I import my email history?
Yes, we do offer a service to import emails from your mail server. Simplycontact us.We'll be happy to help.
Is there an email limit in receiving or sending?
No, there is no limit in receiving or sending emails in your account. We do have a very generous sending limit for bulk emails, e.g., email newsletters. The limit is based on your account plan and can be extended. Contrary to our competitors, there is alsono limit on the amount of contacts. You can compare our plans to see what's included with each plan.
What happens after my trial ends?
If you choose to keep using Helpmonks, simply choose which plan you'd like within your account. However, if you reach the end of your trial without choosing a plan, your account will be deactivated. For expired accounts we'll retain your data for a limited amount of time so that you can choose a plan and continue using Helpmonks as you've configured it.
What if I’m still not decided after the trial period has ended?
No problem. We are all busy. Simplycontact uswe are more than happy to extend your trial.
Is this a long-term contract or commitment?
No, there is no contract or commitment for our monthly plans. You may cancel at any time through your account page.
Do you have a discount for open source projects and non-profit organizations?
We acknowledge the hard work that goes into your projects and love to support you. Please refer to ouropen source and non-profit page.
I have more questions
Pleasecontact usorschedule a demo.We'll be happy to help.
