Supercharge your Outpost emails
Helpmonks features a powerful team email platform that is user-friendly and simply works.
Use internal notes, assignments, collision detection, labels, sophisticated workflows, and so much more for your team.
Unlike Outpost mail, you can use our live chat widget, email marketing, and email automation to transform your shared inbox into a sales powerhouse.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Work better together in your shared inbox
All the tools for a productive team
Unified shared inbox
You can bring all your mailboxes into Helpmonks. As we don't have a per-user price model, you can invite your whole team and create a true team collaboration for your shared mailboxes. Of course, you have the option to limit access to each shared inbox. Giving you full control over your emails.
However, Helpmonks lets you fully customize how you want to work with your team emails. Its convenient summaries for emails assigned to other team members, advanced contact management, and To-Dos for emails are only some of the features our customers rave about.
Assign emails
Knowing who's doing what within your team is at the core of our shared inbox approach. Hence, you will find that email delegation within Helpmonks is merely a click away. We added automated rules that alert your team if an email goes unanswered for a while for total peace of mind. With Helpmonks, nothing slips through the cracks.
While assigning an email is great, we didn't stop there. We've added convenient options to provide your team with a dedicated overview and reports to see who is working on what.
Internal notes
With Helpmonks, you don't need yet another app to collaborate within your team. With internal notes, you can easily exchange private information within your team directly within the email conversation. Doing so keeps the context of your internal discussion related to the email conversation and not all over the place.
Besides, internal notes can also hold inline images and attachments. Of course, internal notes are never shared outside your shared inbox. Plus, a note can also be marked for your eyes only, i.e., just for you, not even shared with any of your team members.
Saved replies / Canned responses
Saved replies are here to save you and your team a lot of work and time. Create a saved reply, aka canned response, define an option subject, the message, and even add attachments, and insert your answer with one click to respond to common questions.
You can even create categories to order your saved replies properly and use the search within the editor to find what you need quickly.
Contact management in one place
Each shared inbox in Helpmonks has superpowers. Within a conversation, you will find the entire profile of the sender, including its conversation history.
Furthermore, Helpmonks features a unique "Company" option that gathers all the conversations of all company members. With it, we can provide you with helpful insights. Moreover, you can use that data to create workflows around the company and its recipients.
Our customer-centric approach toteam collaborationempowers every team member in your organization.
Email Task Management
While Helpmonks features a convenient email assignment option, we think that ourEmail ToDo list appwill take your team further. Create one or many To-Dos for yourself or assign the email task to another team member. To-Dos created from an email conversation are automatically linked and associated with the contact.
Email Tasks for teams is an integrated part of every Helpmonks account and comes at no additional charge. Many of our customers switched from, e.g., ToDoIst, as our Task List Manager is the only Email ToDo application deeply integrated with an email platform.
Advanced Reporting
Our team collaboration tool includes advanced analytics to measure your team's response time. However, it doesn't just stop there. Helpmonks features an entire reporting system that provides analytics for labels, who is interacting with your team the most, which company is the most active, and much more.
Take a deep dive into all your conversations history in one convenient place. Of course, if you also use ourlive chat toolandemail marketing platform, we provide analytics for those interactions as well.
Labels
Our customers love labels. Labels allow for categorizing your email workload and adding meaning to them. You can tag an email with as many labels as you want. Also, with our fully customizable shared inbox, you can create a dedicated view that only shows emails with a specific label.
Besides, you can also use labels to create an automated email workflow to, e.g., assign and reply to an email automatically. In addition to emails, you can also add labels to your contact records and filter your customers accordingly.
Advanced search
An email management platform wouldn't be of much use without a proper search. That's why you will find an omnipotent search right at your fingertips. Real-life scenarios have shown that the Helpmonks search engine only takes 1 - 2 seconds to search through three million email records. Something, Outlook users only dream of.
Our search, however, not only returns email conversations but also contact, companies, and attachments. Additionally, it contains a search history so you can quickly jump back to the last found records with one click.
Helpmonks App - desktop and mobile
First and foremost, Helpmonks works withevery email provider and email client. Helpmonks uses the latest web technologies and is guaranteed to work with every modern browser and mobile operating system.
WithPWA at the core of our team collaboration tool, you can use Helpmonks in your browser, or as an installable app, on Windows, macOS, ChromeOS, or Linux. As with the Outpost app, your team can use the Helpmonks mobile app on Android, iOS, and iPad. Independent of your device, you will always have the same experience and functionality.
Switch from Outpost email today
Switching from Outpost mail to Helpmonks is easy. Plus, with over 2000 customers using Helpmonks daily for their team email, you know you are in good hands. Helpmonks has been in the email management space since 2016 and we are committed to our platform and the future of Helpmonks. Helpmonks is a small but passionate team that cares about your success.
Helpmonks is entirely self-funded by its founders and has not accepted any outside funding. We invite you tolearn more about Helpmonksand our history.
