When you come to think of it, our Helpmonks shared mailbox software has been adopted by many customers worldwide that interact with customers daily, either for answering questions on their products or replying to sales inquiries.
It's only natural that we are trying to help our customers, small businesses, and large organizations alike, to do an even better job in their sales funnels. Helpmonks Engage is a set of email marketing tools; Live-Chat and an Email Marketing Platform, aka email marketing campaigns. Combined they turn your shared inbox into a valid email marketing hub for your business
Enabling Live-Chat in your Helpmonks account will add a Chat-Widget on any website of your choosing. Not only will you be able to use the Live-Chat on one site, but on asmany websites you want.
We've been working hard to add many advanced features to the Helpmonks Live-Chat to satisfy your expectation of a Live-Chat tool. As such, youcreate Groups(think a group for each website), where each group can have individual settings and more. Just as within Helpmonks, you can have anunlimited amount of agentsavailable in your Live-Chat software.
Furthermore, your agents will love thesaved text snippetsto reply to customer requests efficiently. Moreover, you will getReal-Time visitors statistics and detailed Reportson browsers, operating systems, countries, and more. You will be happy to know that real-time and report data will be unlimited.
Last but not least, Helpmonks Live-Chat has"Targeted Chats & Triggers" built-in.With targeted chats, you can invite users to enter a conversation with your team or show a notification, for example, for a promotion. You can create a trigger based on the time the user spends on your website, what page they are on, what browser or platform they are using. Based on that, you can send a notification, open the chat window, show a form, or redirect the user to another page and many other actions.
As Helpmonks Live-Chat is unified with Helpmonks, you can get a transcript of each chat in your mailbox. On top of that, the customer is recorded and optionally labeled in your Helpmonks customer record database (where you can use that label to send out an email with the Email Marketing Platform).
The Helpmonks Email Marketing Solution allows you to send out Email Campaigns to any number of subscribers. You can create two kinds of Email Campaigns; One-Time Campaigns and automated Campaigns.
We are still putting the finish touches on the Helpmonks Email Marketing Services and will update this page with more information as they come available (by the end of August 2020).
In the meantime,give Helpmonks a try.We're sure you won't be disappointed.
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Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.