Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
The all-in-one shared inbox for emails and live chats
The Live-Chat feature is part of every Helpmonks team collaboration account and provides one way for you and your team members to provide real-time customer support for your website visitors.
Speed up your customer service with Live Chat
Solve customer problems, cut costs, and increase sales
Live Chat is the most convenient way to help your customers in real-time. 82% of customers say they prefer a live chat support session instead of waiting for a reply by email.
We've made it easy to reap the benefits of Live Chat with a chat messaging tool that's built for delivering an excellent customer service experience. Besides, you do not have to pay for yet another tool. Moreover, as an all-in-one customer service platform, your entire customer support team can access all customer interactions.
As a live chat agent talks with several customers simultaneously, your business will immediately reduce your customer service cost.
Besides, you can leverage the Targeted Chats & Triggers to engage more visitors, generate and qualify leads, and book more meetings for your sales team.
Reports to give you insight into your Live Chat performance
Real-time website chat analytics to provide you with the data your business needs
Get detailed reports on your customer service, track the performance of individual chat agents and estimate customers' satisfaction.
With the real-time visitor report, you'll learn more about your visitors' browsing habits, measure conversion, and added revenue coming from Live Chat.
Compared to a ticketing system, our customer service platform combines all the tools your business needs to succeed. As a complete customer support platform, it empowers your entire team automatically to be customer-centric.
See how seamless it is to provide customer satisfaction
Acquire customers and stay connected with email campaigns
While the Live Chat software is a great way to provide customer support, check out the Email Marketing Tools, enabling you to send email newsletters to your mailing lists. Also, you can use the Email Campaign Tool for automated marketing campaigns to engage your customers further.
The power of a customer-centric customer service
Add the Helpmonks Chat-Widget to any of your sites to instantly provide real-time technical support or access to your sales team.
We've been working hard to add many advanced features to the Helpmonks Live-Chat tool to satisfy your expectation of a Live-Chat software. As such, youcreate Groups(think a group for each website), where each group can have individual settings, unlimited chats, and more. Just as within Helpmonks, you can have anunlimited amount of agentsavailable in your Live-Chat software.
Furthermore, your agents will love thesaved text snippetsto reply to customer requests efficiently. Moreover, you will getReal-Time visitors statistics and detailed Reportson browsers, operating systems, countries, and more. You will be happy to know that real-time and report data will be unlimited.
Last but not least, Helpmonks Live-Chat has"Targeted Chats & Triggers"to engage more visitors, generate and qualify leads, and book more meetings for your sales team.With targeted chats, you can invite users to enter a conversation with your team or show a notification, for example, for a promotion. You can create a trigger based on the time the user spends on your website, what page they are on, what browser or platform they are using. Based on that, you can send a notification, open the chat window, show a form, or redirect the user to another page and many other actions.
As Helpmonks Live-Chat is unified with Helpmonks, you can get a transcript of each chat that is connected with customers in your mailbox. On top of that, the chat history is recorded and optionally labeled in your Helpmonks customer record database from where you can use that label to send out an email with theHelpmonks Email Campaign Platform. It's a marketer's dream come true.