Unified communication platform with team chat software for businesses
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
The all-in-one shared inbox for emails and live chat
Helpmonks Live Chat is part of every team collaboration account and provides a way for you and your team members to deliver real-time customer support for your website visitors.
Answer customer inquiries quickly and efficiently with Live Chat
Solve customer problems, cut costs, and increase sales.
Live Chat is the most convenient way to help your customers in real-time. 82% of customers say they prefer a live chat support session instead of waiting for an email reply.
We've made it easy to reap the benefits of Live Chat with a chat messaging tool that's built to deliver an exceptional customer service experience. Besides, you won't have to pay for yet another tool. As an all-in-one customer service platform, your entire customer support team can join and view all customer interactions.
Since live chat agents often talk with several customers at the same time, your business will easily reduce your customer service costs.
Besides, you can leverage the Targeted Chats & Triggers to engage more visitors, generate and qualify leads, and book more meetings for your sales team.
Detailed reports offer insights into your Live Chat performance
Real-time website chat analytics provide the data your business needs to tailor the best experience for your visitors.
Get insightful reports on your customer communications, track performance of individual chat agents and estimate customer satisfaction.
With real-time reports, you'll learn more about your visitor's browsing habits, be able to measure conversion rates, and increase revenue from your Live Chat communications.
Compared to ticketing systems, our customer service platform combines all the tools your business needs to succeed. As a complete customer support platform, Helpmonks empowers your entire team to naturally be customer-centric.