Unified communication platform with team chat software for businesses
Deliver an enhanced customer experience with our live chat tool, built for teams, and fully integrated into our team collaboration software.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
The all-in-one shared inbox for emails and live chat
Helpmonks Live Chat is part of every team collaboration account and provides a way for you and your team members to deliver real-time customer support for your website visitors.
Answer customer inquiries quickly and efficiently with Live Chat
Solve customer problems, cut costs, and increase sales.
Live Chat is the most convenient way to help your customers in real-time. 82% of customers say they prefer a live chat support session instead of waiting for an email reply.
We've made it easy to reap the benefits of Live Chat with a chat messaging tool that's built to deliver an exceptional customer service experience. Besides, you won't have to pay for yet another tool. As an all-in-one customer service platform, your entire customer support team can join and view all customer interactions.
Since live chat agents often talk with several customers at the same time, your business will easily reduce your customer service costs.
Besides, you can leverage the Targeted Chats & Triggers to engage more visitors, generate and qualify leads, and book more meetings for your sales team.
Detailed reports offer insights into your Live Chat performance
Real-time website chat analytics provide the data your business needs to tailor the best experience for your visitors.
Get insightful reports on your customer communications, track performance of individual chat agents and estimate customer satisfaction.
With real-time reports, you'll learn more about your visitor's browsing habits, be able to measure conversion rates, and increase revenue from your Live Chat communications.
Compared to ticketing systems, our customer service platform combines all the tools your business needs to succeed. As a complete customer support platform, Helpmonks empowers your entire team to naturally be customer-centric.
See how seamlessly Helpmonks integrates into your tech stack and increases customer satisfaction
Acquire customers and stay connected with email campaigns
While Live Chat software is a great way to provide customer support, check out our Email Marketing Platform, which enables you to send email newsletters to your mailing lists, or kick-off Email Campaigns automated marketing campaigns to engage your customers even further.
The power of a customer-centric customer service platform
Add the Helpmonks Chat-Widget to any of your sites to instantly provide real-time technical support or access to your sales team.
We've been working hard to add many advanced features to the Helpmonks Live-Chat tool to satisfy your expectation of a Live-Chat software. Live-Chat can be used on mulitiple sites, each with its own unique settings. As such, youcreate Groups(one group represents one website), where each group can have individual settings, unlimited chats, and more. Just as within Helpmonks, you can have anunlimited amount of agentsavailable in your Live-Chat software.
Furthermore, your agents will love the ease of usingsaved text snippetsto reply efficiently to customer requests. Moreover, you will getreal-time visitor statistics and detailed reportsproviding demographic data abour your customers, such as the most used browsers, or most frequent customer locations. You will be happy to know that real-time report data will be unlimited.
Last but not least, Helpmonks Live-Chat has"Targeted Chats & Triggers"to engage more visitors, generate and qualify leads, and book more meetings for your sales team.With targeted chats, you can invite users to enter a conversation with your team or show relevant notifications (such as, for a promotion, or upcoming site maintenance). Create triggers based on the length of time a user spends on your website, what page they are on, or which browser or platform they use. Based on your chosen criteria, you can send notifications, open a chat window, display a form, or redirect visitors to another page, as well as many other actions.
