Live-Chat software for customer service in your shared inbox
Provide real-time customer service support with Live-Chat on any website or application.
The all-in-one shared inbox for emails and live chats
The Live-Chat feature is part of every Helpmonks team collaboration account and provides one way for you and your team members to provide real-time customer support for your website visitors.
Surveys have shown that customers prefer website chats over phone calls while deciding on your products or services. With the Helpmonks live chat software integrated into your team inboxes, you automatically get a more in-depth insight into your customers from the very first time they contact you.
See how seamless it is to provide customer satisfaction
The power of a customer-centric customer service
Add the Helpmonks Chat-Widget to any of your sites to instantly provide real-time technical support or access to your sales team.
We've been working hard to add many advanced features to the Helpmonks Live-Chat tool to satisfy your expectation of a Live-Chat software. As such, youcreate Groups(think a group for each website), where each group can have individual settings, unlimited chats, and more. Just as within Helpmonks, you can have anunlimited amount of agentsavailable in your Live-Chat software.
Furthermore, your agents will love thesaved text snippetsto reply to customer requests efficiently. Moreover, you will getReal-Time visitors statistics and detailed Reportson browsers, operating systems, countries, and more. You will be happy to know that real-time and report data will be unlimited.
Last but not least, Helpmonks Live-Chat has"Targeted Chats & Triggers"to engage more visitors, generate and qualify leads, and book more meetings for your sales team. With targeted chats, you can invite users to enter a conversation with your team or show a notification, for example, for a promotion. You can create a trigger based on the time the user spends on your website, what page they are on, what browser or platform they are using. Based on that, you can send a notification, open the chat window, show a form, or redirect the user to another page and many other actions.
As Helpmonks Live-Chat is unified with Helpmonks, you can get a transcript of each chat that is connected with customers in your mailbox. On top of that, the chat history is recorded and optionally labeled in your Helpmonks customer record database from where you can use that label to send out an email with theHelpmonks Email Campaign Platform. It's a marketer's dream come true.
Acquire customers and stay connected with email campaigns
While the Live Chat software is a great way to provide customer support, check out the Email Marketing Tool, enabling you to send email newsletters to your mailing lists. Also, you can use the Email Campaign Tool for automated marketing campaigns to engage your customers further.
Give Helpmonks a tryorschedule a demoand we will show you how to leverage the Helpmonks Email Marketing Services personally.We're sure you won't be disappointed.
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