A Knowledge Base Platform built for growing businesses

Helpmonks Knowledge Base Tool

Create an online knowledge base instantly for your customers or employees.

Scale your customer support without increasing the cost. Help your customers with a self-service knowledge base to solve problems.

Help customers further with our live chat integration that you can use for instant help, push notifications, and live support.

Helpmonks Knowledge Base Tool
Great shared inbox that allows for effective day to day business operations.

Great shared inbox that allows for effective day to day business operations.

Liam E. (Events Specialist)

Much needed better email management with best in class customer support.

Much needed better email management with best in class customer support.

Heather W. (Real Estate)

Helpmonks helps us answer customer emails at lighting speed.

Helpmonks helps us answer customer emails at lighting speed.

JT M. (Small Business Owner)

Helpmonks G2 High PerformerHelpmonks G2 Small Business High Performer

Launch a help center and increase customer satisfaction instantly

A home for your help articles

Reduce your support volume with a knowledge base that's designed for customer self-service. You can create public facing help centers or internal knowledge base sites. Each knowledge base site has its branding, style, colors, custom home page, and domain.

Create a knowledge base and reduce the support tickets for your customer support team instantly. Plus a good knowledge base will automatically increase your customer experience for the better.

Helpmonks Knowledge Base Platform

Instant help with live chat integration

With the Helpmonks Live Chat Widget your customers can easily find answers for your products or services. All help articles are searchable and available in real-time.

Furthermore, support agents have access to all knowledge base articles within Helpmonks and can add them with one click into their chat replies or email replies.

Helpmonks KB Live Chat Integration

Push Notifications & Messages

Promote product updates or special promotions with our dedicatedpush notification feature. Proactively reach your customers with targeted messages at the right time.

Use your contact labels or properties to issue notifications or announcements to a dedicated customer base at a time. Target your customer with our message features without any rate limits and create better relationships.

Proactive chat messages

Real-time Search Engine

Search the entire knowledge base, not just help article titles, with a smart AI-powered search engine that returns context-sensitive results in milliseconds.

Our artificial intelligence powered search automatically suggest help articles even if the user mistypes a word and highlights all relevant documents. It makes it easy for customers to find the information they are looking for and answer questions in lighting speed.

Helpmonks AI powered knowledge base search

Access anywhere

Rest assured that building a knowledge base site with us will work on any device, be it a desktop or mobile device.

Our responsive design automatically adjusts to the users screen size and provides an uninterrupted reading experience and improved customer experience each time.

Helpmonks Responsive Knowledge Base for mobile

Rating & Feedback

Allow readers to rate your content or provide more feedback if they cannot find an answer.

Optionally include a contact form to make it easy for your customers to get in contact with you.

Helpmonks knowledge base rating and feedback

Powerful Analytics

Learn what your visitors are looking for and where your knowledge base traffic is coming from.

Get a deep-dive into your your customers are interacting with your content with in-depth analytics in real-time.

Helpmonks Knowledge Base Reports

Satisfied customers all over the world

Our unique approach to creating an all-in-one email management software with a shared inbox, live chat, knowledge base, email campaigns, and email automation made us quickly a favorite among teams worldwide.

Helpmonks is privately owned and self-funded by its founders.Learn more about Helpmonks and its history here.

Helpmonks email platform history

Take your knowledge base tools to the next level

Give Helpmonks a try for free

One email platform for sales, marketing, and support

Email collaboration

Ashared inbox for teamsthat demand more from an email platform.

Email Marketing

Manage distribution lists andsend email campaignswith no contact limits.

Drip Campaigns

Inrcease sales and customer engagement with targetedemail sequences.

Live Chat

Increase sales and use ourlive chat toolto chat in real-time.

Team Email

Work as a unified team in yourshared inboxwith email for groups.

Email ToDo

Powerfulemail task managementfor teams built-in.

CRM

Work right along side your customersthrough all relationship stages.

Knowledge Base

Create public or internalknowledge base sites with ease.

File Browser

Find every file from any email in seconds. Create a shared storage.(Coming soon)

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email among your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Quick and easy setup, works with every email provider. Start using Helpmonks today.

Give Helpmonks a Try