A Knowledge Base Platform built for growing businesses
Create an online knowledge base instantly for your customers or employees.
Scale your customer support without increasing the cost. Help your customers with a self-service knowledge base to solve problems.
Help customers further with our live chat integration that you can use for instant help, push notifications, and live support.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Launch a help center and increase customer satisfaction instantly
A home for your help articles
Reduce your support volume with a knowledge base that's designed for customer self-service. You can create public facing help centers or internal knowledge base sites. Each knowledge base site has its branding, style, colors, custom home page, and domain.
Create a knowledge base and reduce the support tickets for your customer support team instantly. Plus a good knowledge base will automatically increase your customer experience for the better.
Instant help with live chat integration
With the Helpmonks Live Chat Widget your customers can easily find answers for your products or services. All help articles are searchable and available in real-time.
Furthermore, support agents have access to all knowledge base articles within Helpmonks and can add them with one click into their chat replies or email replies.
Push Notifications & Messages
Promote product updates or special promotions with our dedicatedpush notification feature. Proactively reach your customers with targeted messages at the right time.
Use your contact labels or properties to issue notifications or announcements to a dedicated customer base at a time. Target your customer with our message features without any rate limits and create better relationships.
Real-time Search Engine
Search the entire knowledge base, not just help article titles, with a smart AI-powered search engine that returns context-sensitive results in milliseconds.
Our artificial intelligence powered search automatically suggest help articles even if the user mistypes a word and highlights all relevant documents. It makes it easy for customers to find the information they are looking for and answer questions in lighting speed.
Access anywhere
Rest assured that building a knowledge base site with us will work on any device, be it a desktop or mobile device.
Our responsive design automatically adjusts to the users screen size and provides an uninterrupted reading experience and improved customer experience each time.
Rating & Feedback
Allow readers to rate your content or provide more feedback if they cannot find an answer.
Optionally include a contact form to make it easy for your customers to get in contact with you.
Powerful Analytics
Learn what your visitors are looking for and where your knowledge base traffic is coming from.
Get a deep-dive into your your customers are interacting with your content with in-depth analytics in real-time.
Satisfied customers all over the world
Our unique approach to creating an all-in-one email management software with a shared inbox, live chat, knowledge base, email campaigns, and email automation made us quickly a favorite among teams worldwide.
Helpmonks is privately owned and self-funded by its founders.Learn more about Helpmonks and its history here.
