Customer service email toolkit on steroids

Helpmonks is a unique email platform that empowers your team to collaborate on shared email conversations in real time and then some more

Customer service email toolkit on steroids

Email tools to get the job done

Every Helpmonks team mailbox comes with sophisticated inbox tools to cut down the amount of time your team needs to spend replying to customer emails. Work together as a Workgroup in your shared email mailbox, create To-Dos for your team, and benefit from the Customer Relationship Management (CRM) capabilities. Creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help tame your group email workload and ease your team's burden for faster customer support response times.

Acquire customers and stay connected to them by leveraging our marketing tools that turn your shared inbox into a marketing hub. Increase your sales funnels by sending targeted email campaigns with the Email Marketing Platform and use the Live-Chat tool to deliver an outstanding customer experience in real-time.

Moreover, by creating a shared mailbox in Helpmonks, no email will slip through the cracks. Also, Helpmonks saves time by keeping your shared email in your shared mailbox organized and easy to locate.

Besides, Helpmonks works with every email provider and email account so you can continue using the tools that you already know and use.

Our customers tell us — "Helpmonks just works."

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Save Big with Helpmonks

See how much you will save compared to our competition. Save hundreds today, save much more as you grow.

Helpmonks

Help Scout, FrontApp, Groove, Zendesk

  • Priced per mailbox and NOT per user
  • Unlimited users, emails & storage
  • To-Dos for teams
  • Live-Chat
  • Email Marketing Platform
  • Customer Relationship (CRM)
  • Approval processes
  • Collision detection & mentions
  • Workflows, API, Plugins
  • SSO, SAML, & 2-step authentication
  • SaaS, cloud, & on-premise
  • Works with all email providers
  • Helpmonks vs. HelpScout
    Help Scout
    $25 or $40
  • Helpmonks vs. Groove
    Groove
    $12, $25 or $34
  • Helpmonks vs. Front
    FrontApp
    $18, $48, $98, or $158
  • Helpmonks vs. Zendesk
    Zendesk
    $5 to $199
All prices are for 1 USER per month.
Some vendors require a min. user amount
3 mailboxes and 10 users
$57, $117 or $207 per month
$200 to $1,000 per month
10 mailboxes and 30 users
$190, $390 or $690 per month
$500 to $6,000 per month
Dedicated Cloud Servers
Starting at $249 per month
Not available
Self-hosted / on-premise
Self-hosted license
Not available (Vendor lock-in!)

Tools to engage your customers

Helpmonks Email Campaign Platform

A mighty email marketing platform at your disposal

The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.

Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.

The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.

Live-Chat widget for every website. Available in your shared inbox.

With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.

Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.

It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.

Helpmonks Live-Chat for every website for free

Team To-Do app

To-Do team task manager. Create and assign tasks. Collaborate on email conversations together.

Create and assign tasks. Collaborate on email conversations with ease.

The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.

With To-Dos for Teams you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.

The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.

Powerful CRM and Sales Tool Included

Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.

Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.

Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.

All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.

Set your Team Emails on Autopilot

Intelligent email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create work-flow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Intelligent email management.

Keep relevant information with the email, where you need it, until you're ready to reply.

No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.

Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.

Collaborate with full context and reply with confidence

Empower your Team

Designate who will reply by assigning emails to team members.

Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.

Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.

Create a shared mailbox for free today and see for yourself how efficient your team inbox can be.

Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.

Helpmonks works with any email account

Manage your team emails. Organize and prioritize emails by assigning them to team members, archive important conversations or close completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools. shared inbox

With Helpmonks there's no need to give up your current email provider.

Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.

Accessible to everyone on your team. Anytime. Anywhere.

Just an email, nothing else

Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.

Don’t burden your customers with your internal numbers that your ticketing system requires.

By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.

See why so many teams have taken to working with Helpmonks to build a better customer experience.

Efficient customer support by email.

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox