Work together for a better and smarter customer experience
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Powerful email management tools to keep everyone in the loop
It's essential that each team member is informed of important customer updates, and knows how to respond to inquiries. Helpmonks makes it easy to see everything at a glance. Whether you're in sales, marketing, or support. Everything is a click away in Helpmonks.
Customer information at a glance.
Helpmonks keeps every email, chat, and email campaign history organized within your contacts portal.Each shared inboxhas unlimited emails, unlimited users and no storage limits. Keep your customers' history as long you need — data you can use to build a great customer experience.
Get the complete picture
See everything that goes on with a company within seconds.
Our customers love the capabilities of "Companies" in Helpmonks. See the entire history of any employee of a company in a convenient view. Know instantly if your SLA has been met. Learn how toachieve higher customer satisfaction.
Connect with customers
Increase lead generation, drive sales, and grow your business.
The Helpmonks customer engagement platform shows you allrelevant customer information at any point in time. Build your customer experience strategy based on customer feedback and increase customer loyalty.
Sales and marketing tools to drive sales and grow your business
Growing a business is challenging, and you don't need yet another solution. Helpmonks includes a Live Chat tool and email marketing solutions to help you grow your business.
Engage customers with beautiful email campaigns.
Send email newsletters and product updates to your email liststo keep your customers up-to-date and your brand in front of them. See if your contacts followed your calls to action andadjust your email campaigns accordingly in real-time.
Real-time data reports driving the next steps for your customer engagement strategy
Detailed reports provide invaluable insight for making future business decisions. Helpmonks delivers reports across several metrics to give you further insight into your team's performance, and help drive your customer service strategy.
Reports for boosting sales, marketing, and customer support.
The benefit of the Helpmonksall-in-one customer engagement platform, shines when it comes to reports. We are unique in providing you with the most detailed reports in the market to help you grow your customer service.
Create customer experiences based on real-time data.
Leverage real-time data to build a best-in-class customer support portal. Quickly identify your team's workload and make adjustments in real-timebased on customer trends and economic situations. Always be in the know.
Clever marketing insights
Increase lead generation, drive sales, and grow your business.
Gain deeper understanding of your customers' behavior andadjust your next email marketing campaign based on insights. Update email campaigns on the fly to react to marketing trends. Sales and Marketing teams rejoice.
Join the customer engagement revolution. Explore what's included with each Helpmonks account.
Ready to kickstart your customer engagement for success?Give Helpmonks a Try
Trusted by over 2,000 organizations with millions of emails
Get the conversation started
Effective Customer Engagement Strategies
79% of consumers state that engaging and receiving a timely response with the companies they're buying from is of utmost importance. The consumer experience is no longer just about buying a product or hiring your company for service. It's about the customer experience. The best way to improve the customer experience is by implementing customer engagement strategies. If you're not sure which client engagements you should be, usi
How to Effectively Automate Content Marketing
Did you know that 70 percent of people prefer information through high-quality content to advertisements? That's great news when you consider more people are blocking ads than ever. But producing great content is a challenge for most people. Creating content, especially if you're new to the industry or don't have much experience in content marketing or content creation, can be challenging. There are many tool
7 Effective Methods on Avoiding Burnout While Working Remotely
Working from home may have been an office worker's dream just a few years ago. Today's reality is that many newly remote workers have found that the grass isn't so green and very much miss their time in the office. Before the pandemic, we longed for the work from home days. It was a relaxing way to work concentratedly on tasks. However, with no commute and no separate working and living space, working from home feels much more monotonous, with no separation between our home and work lives. M
11 Tips for Delivering Excellent Customer Service
Excellent customer service can create loyal customers for life who are willing to refer your product or service to friends, family, and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers . What is the definition of good customer service? Good customer service typically means providing timely and attentive service and making sure their needs
12 elements of practical team collaboration skills
Businesses are finding it increasingly difficult to encourage team collaboration. Their challenges include: * Foster creativity * Getting team members to know each other better * Removing competition * Make team collaboration part of the team's dynamic * Enhancing communications both within departments and between individual employees Many companies were unprepared and overwhelmed by remote team collaboration at the start of the worldwide Covid pandemic. However, as more companies exp
How to Excel at Customer Service Management: A Complete Guide
Did you know that 97% of customers who've had a good customer service experience will tell others about that experience? That means that 97% of the positive interactions could lead to more customers and more sales. In turn, that leads to better revenue and a growing business. Keep reading to learn more about customer service management and how you can improve customer service in your organi