Work together for a better and smarter customer experience
Helpmonks is more than just an email collaboration platform — it's a toolkit for successful customer service.
Teams switching to Helpmonks become more productive and better organized. By using Helpmonks, your Sales, Marketing, and Support team become a powerful customer-centric unit.
Helpmonks is the #1 choice for growing businesses that want to do more than manage a shared inbox.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
Powerful email management tools to keep everyone in the loop
It's essential that each team member is informed about each customer interaction and knows how to respond to customer questions. Helpmonks makes it easy to see everything at a glance. Whether you're in sales, marketing, or support. Everything is a click away in Helpmonks.
Stay informed
Customer information at a glance.
Helpmonks keeps every email, chat, or email campaign within your contacts portal.Each shared inboxhas unlimited emails, unlimited users and no storage limits. Keep your customers' history as long you need — data you can use to build a great customer experience.
Get the complete picture
See everything that goes on with a company within seconds.
Our customers love the capabilities of "Companies" in Helpmonks. See the entire history of every employee of a company in a convenient view. Know in seconds if your SLA has been met. Know how toachieve higher customer satisfaction.
Connect with customers
Increase lead generation, drive sales, and grow your business.
The Helpmonks customer engagement platform shows you allrelevant customer information at any point in time. Build your customer experience strategy based on customer feedback and increase customer loyalty.
Sales and marketing tools to drive sales and grow your business
Growing a business is challenging, and you don't need yet another solution. Helpmonks includes a Live Chat tool and email marketing solutions to help you grow your business.
Live Chat for your sites
Live Chat with your website visitors and customers.
Every Helpmonks account comes with anintegrated LiveChat widgetthat you can use on one or several sites. With personalized automated messages, you engage visitors directly todrive sales and further customer engagement.
Email Marketing
Engage customers with beautiful email campaigns.
Send email newsletters and product updates to your email liststo keep your customers up-to-date and your brand in front of them. See if your contacts followed your call to action andadjust your email campaigns in real-time.
Marketing Automation
Email automation for lead generation.
Nothing drives sales and grows your business more thanpersonalized email communication. Helpmonks makes this a breeze with the integrated email automation platform totrigger emails based on your customers' behavior.
Real-time data reports driving your next steps for your customer engagement strategy
Data and reports are invaluable tools to make an intelligent business decision. With Helpmonks, you get easy-to-understand reports for your next customer service strategy decision.
Intelligent analytics
Reports for boosting sales, marketing, and customer support.
The benefit of the Helpmonksall-in-one customer engagement platform, shines when it comes to reports. We are unique in providing you with the most detailed reports in the market to help you grow your customer service.
Real-time reports
Create customer experiences based on real-time data.
Leverage the real-time data to build a best-in-class customer support portal. Quickly identify your team's workload and make adjustments in real-timebased on customer trends and economic situations. Be always in the known.
Clever marketing insight
Increase lead generation, drive sales, and grow your business.
Gain a deep understanding of your customers' behavior andadjust your next email marketing campaign based on data. Adjust your email campaigns on the fly and react to marketing trends. Sales and Marketing teams rejoice.
