At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Keep track of customers, companies and SLAs with built-in customer management tools.
Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Harness the power of email commands to set notes directly in the email reply.
Embed internal notes (and attachments) directly into email conversations.
Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes pro-active measures to guarantee a secure infrastructure and a safe application environment.
Our promise to you is that we will never read, scan or sell any of your data or information about you.
Over a 1000 teams use our Helpmonks hosted edition daily to get work done. Customers tell us that they have become more productive and that they finally found a solution that helps them to control their team emails.
Assign emails to team members and keep them in the loop with notes. Add label to conversations to keep your them organized. As Helpmonks is a collaborative team email platform, every conversation becomes transparent and everyone stays up-to-date. Check out our comprehessive features
We understand. Your emails and communication with customers is important. That's why we provide support for you and your team in every aspect by email, livechat and phone. Should you wish, a 24/7 option is available, too.
Additionally, we provide free on-boarding sessions for your team!
Helpmonks features powerful CRM capabilities, a solution for automated email marketing campaigns, collision detection, email tracking, custom fields, plugins for custom applications, satisfaction ratings, Trello, Zapier Slack, ToDoIst, Livechat, Chatra and more. Check out the complete feature list or simply sign up for a free 30-day shared inbox trial