Zendesk vs. Helpmonks

The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an event-driven email campaign is just one click away.

Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.

The Helpmonks email marketing solution helps you to reach more customers, sell more, and build lasting relationships.

The team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.

With To-Dos for Teams you can capture anything that needs attention. The team To-Do app is available throughout your shared mailboxes in Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.

The team To-Do app is the perfect companion to your shared inbox.

We don't like to have our data held hostage by our software choices. Helpmonks believes in extending the same courtesy. Therefore, we are the only shared inbox platform to offer hosted-platform (Saas), dedicated managed cloud servers, and a self-hosted edition.

Independent of the deployment plan, we respect and treat every customer the same. At Helpmonks we respect your privacy, and will never sell your data.

Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.

Accessible to everyone on your team. Anytime. Anywhere.

At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Keep track of customers, companies and service level agreements with the built-in customer relationship management.

Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.

Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.

Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.

Oh, and email-commands work with any email client, independent of your operating system or device.

Helpmonks comes with our best-in-business support.

We understand. Your emails and communication with customers is extremely important to your business. That's why we provide support by email, live-chat and phone. Besides, a 24/7 support plan is available too.

Furthermore, our customers with a dedicated cloud server or self-hosted edition enjoy unparalleled access to our developer team with a direct chat tool.

Moreover, we provide free training and free on-boarding sessions for your team.