Meet the #1 Zendesk alternative for your help desk

Zendesk alternative for your help desk

Our Customer Engagement Platform offers a complete package for a successful customer experience and then so much more.

An intelligent shared inbox, best-in-business customer support, unlimited live chat, and a complete email marketing platform is the reason why so many make the switch from Zendesk.

Besides, our pricing is based on mailboxes and not on users.

Zendesk alternative for your help desk
Great shared inbox that allows for effective day to day business operations.
Great shared inbox that allows for effective day to day business operations.

Liam E. (Events Specialist)

Much needed better email management with best in class customer support.
Much needed better email management with best in class customer support.

User in Real Estate

Helpmonks helps us answer customer emails at lighting speed.
Helpmonks helps us answer customer emails at lighting speed.

JT M. (Small Business Owner)

A customer engagement platform that is built for customer service champions

Helpmonks is a customer service platform for teams that had enough with a complicated ticketing system. Withpricing that is fair and makes sense, Helpmonks is a customer service software for customer support teams that want to do more than manage a help desk software.

Here's what you get with every Helpmonks account.

Shared Inbox: No support tickets, but a personal customer experience.

A shared inbox in Helpmonks makes each of your customers feel like they have direct contact with your company. Apart from a great customer experience, it's your central hub for customer questions and requests.

Furthermore, it allows prioritizing, tracking, and collaboration internally with your team members. Moreover,every email in your team inboxprovides context about the sender, including the entire history.

Better than customer tickets, personal email teambox

Live Chat: Real conversational experiences.

Our Live Chat feature is included without any limitations. You can use theLive Chatwidget on as many sites and support channels as you want with no chat agent limits.

Use proactive messages to engage your customers with personalized notifications and drive sales and customer engagement.

No matter wich channel your support agents have to support, with our customer support software and the chat widget installed, you can provide an outstanding customer experience without limits.

Live Chat driving sales and customer engagement

Email Marketing: Marketing Campaigns included.

Data gathering is fine and all, but you can only make sales when you reach out to customers. That's why we have included a complete email campaign platform. With it, you can create distribution lists and sendemail newsletters to your customerswith ease.

As a trustworthy all-in-one customer communication platform, you will find that everything is integrated into an easy-to-use customer service tool.

Email Mailing platform for email newsletters

Marketing Automation: Pro-active automated customer messaging.

Not only a tool for selling but an entire email automation suite to create different drip campaigns to send automated emails.

You can use variables (tags) to create dynamic email templates for highly personalized email campaigns that get triggered based on your customers' behavior.

See whysending automated emailsis one of the best marketing strategies.

Automated drip campaigns for your marketing strategies

To-Do's: Take your team collaboration to the next level.

Every Helpmonks account features aTo-Do app for teams. Teams will collaborate on customer requests together while still keeping track of every communication with the customer.

Our customer engagement solution provides intelligent reporting into each customer's tasks, workloads, time spend per email, and more. It's the perfect tool for team collaboration.

ToDo for emails

CRM: Enhance your sales productivity.

Keep track of your sales activities and get notified when you need to take action, e.g., make a call to the customer. All your email communication is kept in context. Instantly log and record all your lead, contact-related emails, live chats, and email campaigns.

With deep integration into all ofour customer service features, everything works and increases your team's productivity.

Customer service features that drives sales and customer engagement

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features