Meet the #1 Zendesk alternative for your help desk
Our tools for team collaboration offer a complete package for a successful customer experience and then so much more.
An intelligent shared inbox, best-in-business customer support, unlimited live chat, and a complete email marketing platform is the reason why so many make the switch from Zendesk.
Besides, our pricing is based on mailboxes and not on users.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
A customer engagement platform that is built for customer service champions
Helpmonks is a customer service platform for teams that had enough with a complicated ticketing system. Withpricing that is fair and makes sense, Helpmonks is a customer service software for customer support teams that want to do more than manage a help desk software.
Take your help desk to the next level
Shared Inbox: No support tickets, but a personal customer experience.
A shared inbox in Helpmonks makes each of your customers feel like they have direct contact with your company. Apart from a great customer experience, it's your central hub for customer questions and requests.
Furthermore, it allows prioritizing, tracking, and collaboration internally with your team members. Moreover,every email in your team inboxprovides context about the sender, including the entire history.
Live Chat: Real conversational experiences.
Our Live Chat feature is included without any limitations. You can use theLive Chatwidget on as many sites and support channels as you want with no chat agent limits.
Use proactive messages to engage your customers with personalized notifications and drive sales and customer engagement.
No matter wich channel your support agents have to support, with our customer support software and the chat widget installed, you can provide an outstanding customer experience without limits.
Email Marketing: Marketing Campaigns included.
Data gathering is fine and all, but you can only make sales when you reach out to customers. That's why we have included a complete email campaign platform. With it, you can create distribution lists and sendemail newsletters to your customerswith ease.
As a trustworthy all-in-one customer communication platform, you will find that everything is integrated into an easy-to-use customer service tool.
Marketing Automation: Pro-active automated customer messaging.
Not only a tool for selling but an entire email automation suite to create different drip campaigns to send automated emails.
You can use variables (tags) to create dynamic email templates for highly personalized email campaigns that get triggered based on your customers' behavior.
See whysending automated emailsis one of the best marketing strategies.
To-Do's: Take your team collaboration to the next level.
Every Helpmonks account features aTo-Do app for teams. Teams will collaborate on customer requests together while still keeping track of every communication with the customer.
Our customer engagement solution provides intelligent reporting into each customer's tasks, workloads, time spend per email, and more. It's the perfect tool for team collaboration.
CRM: Enhance your sales productivity.
Keep track of your sales activities and get notified when you need to take action, e.g., make a call to the customer. All your email communication is kept in context. Instantly log and record all your lead, contact-related emails, live chats, and email campaigns.
With deep integration into all ofour customer service features, everything works and increases your team's productivity.