Zendesk vs. Helpmonks
Looking to make the switch from Zendesk to Helpmonks?
The Helpmonks team collaboration platform is built with emails in mind and does not require your users to learn anything new.
Check out, why so many organizations switch to Helpmonks daily.
Your customers are human
Helpmonks has been built with you in mind. With Helpmonks you won't have to struggle with a complex Zendesk interface or with features you never use.
Helpmonks is so much more than a shared inbox platform. That's why, we don't label Helpmonks as a Ticketing System or Help Desk Software. Helpmonks can be used for any kind of email conversation, includes a Team To-Do app, a powerful customer management (CRM), an automated marketing feature, and the ability to collaborate as a group in your shared mailbox
By using Helpmonks, your customer service automatically gains superpower and your team is taken to the next level of collaboration.
Here's why so many organization take to Helpmonks daily.
No vendor lock-in
You can use Helpmonks on our hosted platform, on a cloud server, or on-premise.
We don't like to have our data held hostage by our software choices. Helpmonks believes in extending the same courtesy. Therefore, we are the only shared inbox platform to offer hosted-platform (Saas), dedicated managed cloud servers, and a self-hosted edition.
Independent of the deployment plan, we respect and treat every customer the same. At Helpmonks we respect your privacy, and will never sell your data.
Just an email, nothing else
Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.
Don’t burden your customers with your internal numbers that your ticketing system requires.
By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.
See why so many teams have taken to working with Helpmonks to build a better customer experience.
Helpmonks works with your existing email provider and any email account
With Helpmonks there's no need to give up your current email provider.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
Save big by switching to Helpmonks
See how much you will save compared to Zendesk. Save hundreds today, save much more as you grow.
Helpmonks | Zendesk |
|  Zendesk |
3 mailboxes and 10 users | |
$57, $117 or $207 per month | $490 to $1990 per month |
10 mailboxes and 30 users | |
$190, $390 or $690 per month | $1470 to $5970 per month |
Unlimited mailboxes and unlimited users | |
$599 per month | Not available |
Dedicated Cloud Servers | |
Starting at $249 per month | Not available |
Self-hosted / on-premise | |
Self-hosted license | Not available (Vendor lock-in!) |
Team To-Dos
Create and assign tasks. Collaborate on email conversations with ease.
The team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams you can capture anything that needs attention. The team To-Do app is available throughout your shared mailboxes in Helpmonks, and additionally allows private To-Dos, visible only to you, to keep you focused throughout your day.
The team To-Do app is the perfect companion to your shared inbox.
Powerful CRM and Sales tool included
A powerful sales tool, a collaboration platform, and an automated marketing email engine. Helpmonks provides all the tools you need to be successful.
Helpmonks is the only shared inbox platform that combines a powerful sales, and an automated marketing email feature into your emails to help engage your customers. Use the Helpmonks CRM together with your team to keep track of every conversation with all customers.
Helpmonks provides all this from one central location that is available on all your devices. Anytime. Anywhere.
Helpmonks saves time
Helpmonks saves time by keeping your email communication in your shared mailbox organized.
At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Keep track of customers, companies and service level agreements with the built-in customer relationship management.
Set your team emails on autopilot
Intelligent email management.
Keep relevant information with the email, where you need it, until you're ready to reply.
No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.
Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.
Empower your team
Designate who will reply by assigning emails to team members.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Find everything. In seconds.
Every email conversation at your fingertips.
Conversation history retained.
No more asking your co-workers to forward the email you've lost. Helpmonks keeps all your email conversations within reach. Bringing new team members on board? No problem, they can easily get familiar with your customer's email conversations which took place before their arrival. That's what we call a unified shared inbox.
No need to recall when an email conversation occurred, easily find it again in your shared inbox, whether it be on your desktop or mobile device.
Continue using your email client
Update conversations directly from your shared inbox.
Execute commands simply by replying to emails.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.
Oh, and email-commands work with any email client, independent of your operating system or device.
Use Helpmonks wherever you are
Helpmonks can be used on your desktop or mobile device.
Helpmonks uses the latest web technologies and is available on every platform and device.
Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.
Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.
We are here for you
Support included.
Helpmonks comes with our best-in-business support.
We understand. Your emails and communication with customers is extremely important to your business. That's why we provide support by email, live-chat and phone. Besides, a 24/7 support plan is available too.
Furthermore, our customers with a dedicated cloud server or self-hosted edition enjoy unparalleled access to our developer team with a direct chat tool.
Moreover, we provide free training and free on-boarding sessions for your team.
Helpmonks is secure
Everything is safe, secure and password-protected.
Your data is safe and your privacy is respected.
Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes proactive measures to guarantee a secure infrastructure and a safe application environment.
Our promise to you is that we will never read, scan or sell any of your data or information.
What people are saying about Helpmonks
Opticaltel
Oosterpoort
Medology
Did you know?
Helpmonks is the only shared mailbox solution that offers multiple deployment options
Self-Hosted Edition
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.
Read on to see if the on-premise shared mailbox edition makes sense for you
One more thing...
Helpmonks gives you the ability tocollaborate as a group in your shared mailbox, features aTeam To-Do App,powerful Customer Relationship Management (CRM) capabilities, aLive-ChatandEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello,Zapier, Slack, Livechat, Chatra, aDeveloper API, and much more.
Check outthe complete feature listor simplysign up for a free 30-day shared inbox trial.