Compare HelpScout to Helpmonks

Get more than just a shared inbox, but advanced email-tools that help you to understand your customers better.

Use the Live-Chat and Email Campaigns to manage your customer support and customer feedback

Compare HelpScout to Helpmonks

Helpmonks's a real HelpScout alternative and then some more

Helpmonks has been built with you in mind. With Helpmonks you get an unparalleled user experience and features that your organization expect of a cloud based support software. Everybody knows that Helpmonks is the best value that delivers many features for a fraction of the price compared to any other Help Scout alternatives. Moreover, you can get your own dedicated and secure server with Helpmonks compared to any plan of Help Scout.

Oh, and contrary to what some sales person tries to tell you, Helpmonks has been around for over five years, provides support and free-training, and has been profitable from day one.

Helpmonks is so much more than a shared inbox platform. That's why, we don't label Helpmonks as a Ticketing System, Service Desk, Knowledge base, or Help Desk Software. Helpmonks can be used for any kind of email conversation, on the desktop and with mobile apps on mobile devices, includes a To-Dos for teams, a powerful customer relationship management (CRM) to manage customers, a Live-Chat tool, an email marketing platform, and the ability to collaborate as a support team in your shared mailbox.

Speaking of customer management, the Helpmonks CRM isn't just a list of customers, but features real customer management capabilities, such as Pipelines, Stages, and lead management. Furthermore, the Helpmonks customer management has been built from the ground up to help you sell more and turn your shared inbox into a sales funnel tool in real time.

By using Helpmonks, your customer service automatically gains superpower and your support software system is taken to the next level of collaboration.

The One-stop customer service platform

Compared to Help Scout everything is included in your Helpmonks account. No need to pay extra when you grow your business or want to send a marketing email.

All your shared emails organized

Collaborate on team emails together. Use our email collaboration suite to supercharge your email workflow — no complicated ticketing system.

Do real-time customer support

Chat with your customers in real-time for a faster response time to your customer requests. Use targeted chats to promote your campaigns.

Connect with your customers

Create beautiful email campaigns to send an email newsletter to engage customers or use marketing automation to send timely promotional emails.

Become a Task Zenbox-Master

The Helpmonks To-Do app supercharges your shared emails and turns your shared mailbox into a powerful task manager.

Get insight into your customers

Your customer emails contain valuable data. The Helpmonks CRM helps you to stay on top of it so that every customer communication becomes successful.

Work better together

Create a unified experience for the whole team to your shared emails. Resolve customer requests together and provide an exceptional customer service experience.

Save big by switching to Helpmonks

See how much you will save compared to HelpScout. Save hundreds today, save much more as you grow.

Helpmonks

HelpScout

  • Priced per mailbox and NOT per user
  • Unlimited users, emails & storage
  • To-Dos for teams
  • Live-Chat
  • Email Marketing Platform
  • Customer Relationship (CRM)
  • Approval processes
  • Collision detection & mentions
  • Workflows, API, Plugins
  • SSO, SAML, & 2-step authentication
  • SaaS, cloud, & on-premise
  • Works with all email providers
Helpmonks vs. HelpScout
HelpScout
$25 or $40
HelpScout prices include mailboxes:
$25/m/3 mailbox
$40/m/10 mailboxes
Additional mailboxes are $10/m each
HelpScout prices are PER USER!
3 mailboxes and 10 users
$57, $117 or $207 per month
$250 or $400 per month
Additional mailboxes are $10/m each
10 mailboxes and 30 users
$190, $390 or $690 per month
$820 or $1,200 per month
Additional mailboxes are $10/m each
Dedicated Cloud Servers
Starting at $249 per month
Not available
Self-hosted / on-premise
Self-hosted license
Not available (Vendor lock-in!)

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Tools to engage your customers

Helpmonks Email Campaign Platform

A mighty email marketing platform at your disposal

The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.

Engage your customers by sending them timely email campaigns and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.

The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.

Live-Chat widget for every website. Available in your shared inbox.

With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.

Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.

It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.

Helpmonks Live-Chat for every website for free

Team To-Dos

To-Do team task manager. Create and assign tasks. Collaborate on email conversations together.

Create and assign tasks. Collaborate on email conversations with ease.

The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.

With To-Dos for Teams you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.

The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.

Powerful CRM and Sales tool included

Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.

Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.

Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.

All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.

No vendor lock-in

Helpmonks hosted, dedicated cloud server, or on-premise s

You can use Helpmonks on our hosted platform, on a cloud server, or on-premise.

We don't like to have our data held hostage by our software choices. Helpmonks believes in extending the same courtesy. Therefore, we are the only shared inbox platform to offer hosted-platform (Saas), dedicated managed cloud servers, and a self-hosted edition.

Independent of the deployment plan, we respect and treat every customer the same. At Helpmonks we respect your privacy, and will never sell your data.

Helpmonks works with any email account

With Helpmonks there's no need to give up your current email provider.

Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.

Accessible to everyone on your team. Anytime. Anywhere.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archive important conversations or close completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools. shared inbox

Just an email, nothing else

Efficient customer support by email.

Your customers are human. Treat them as humans in your replies. This is how customer service emails should be.

Don’t burden your customers with your internal numbers that your ticketing system requires.

By using our email management software your customer won't get a generic email with a support ticket number, or be forced to sign into a ticketing system to track an issue. In fact, your customers won't even know that you are using a shared mailbox from Helpmonks.

See why so many teams have taken to working with Helpmonks to build a better customer experience.

Helpmonks saves time

Helpmonks saves time by keeping your email communication in your shared mailbox organized.

At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Keep track of customers, companies and service level agreements with the built-in customer relationship management.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.

Set your team emails on autopilot

Intelligent email management. Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create work-flow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Intelligent email management.

Keep relevant information with the email, where you need it, until you're ready to reply.

No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.

Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.

Collaborate with full context and reply with confidence

Empower your team

Designate who will reply by assigning emails to team members.

Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.

Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.

Create a shared mailbox for free today and see for yourself how efficient your team inbox can be.

Intelligent email management. Assign emails to team members. See at a glance how many emails are awaiting your and your teams replies.

Find everything. In seconds.

Customer Support by email. Email Conversation history.

Every email conversation at your fingertips.

Conversation history retained.

No more asking your co-workers to forward the email you've lost. Helpmonks keeps all your email conversations within reach. Bringing new team members on board? No problem, they can easily get familiar with your customer's email conversations which took place before their arrival. That's what we call a unified shared inbox.

No need to recall when an email conversation occurred, easily find it again in your shared inbox, whether it be on your desktop or mobile device.

Continue using your email client

Update conversations directly from your shared inbox.

Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.

Oh, and email-commands work with any email client, independent of your operating system or device.

Intelligent email management. Embbed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Set individual email reminders, to ensure replying in a timely manner. Additionally, create work-flow rules to automatically prioritize and manage incoming email messages. See how you can benefit from email management.

Use Helpmonks wherever you are

Helpmonks works on every platform and on every mobile device

Helpmonks can be used on your desktop or mobile device.

Helpmonks uses the latest web technologies and is available on every platform and device.

Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.

Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.

We are here for you

Support included.

Helpmonks comes with our best-in-business support.

We understand. Your emails and communication with customers is extremely important to your business. That's why we provide support by email, live-chat and phone. Besides, a 24/7 support plan is available too.

Furthermore, our customers with a dedicated cloud server or self-hosted edition enjoy unparalleled access to our developer team with a direct chat tool.

Moreover, we provide free training and free on-boarding sessions for your team.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.

Helpmonks is secure

Everything in Helpmonks is safe, secure and password-protected

Everything is safe, secure and password-protected.

Your data is safe and your privacy is respected.

Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes proactive measures to guarantee a secure infrastructure and a safe application environment.

Our promise to you is that we will never read, scan or sell any of your data or information.

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now