Meet the #1 Groove alternative for customer service

Helpmonks vs GrooveHQ - Groove alternative and competitor

The Helpmonks email management platform is the only true affordable Groove alternative for your customer support.

Live chat, CRM, email marketing, and real email automation are reasons why so many switch to Helpmonks.

Helpmonks vs GrooveHQ - Groove alternative and competitor
Great shared inbox that allows for effective day to day business operations.

Great shared inbox that allows for effective day to day business operations.

Liam E. (Events Specialist)

Much needed better email management with best in class customer support.

Much needed better email management with best in class customer support.

Heather W. (Real Estate)

Helpmonks helps us answer customer emails at lighting speed.

Helpmonks helps us answer customer emails at lighting speed.

JT M. (Small Business Owner)

Helpmonks G2 High PerformerHelpmonks G2 Small Business High Performer

Get (a lot) more - for less - with Helpmonks

There’s no comparison as you get (a lot) more with Helpmonks vs Groove. With Helpmonks you get an entire customer service platform that includes tools to drive more sales, talk to customers in real-time in Live chat, and generate leads with built-in email marketing capabilities.
That together withpricing that makes sense, you only pay one price and not per user, you get (a lot) more with Helpmonks from the start.
Start creating better customer experiences with Helpmonks today.

Email collaboration

Ashared inbox for teamsthat demand more from an email platform.

Email Marketing

Manage distribution lists andsend email campaignswith no contact limits.

Drip Campaigns

Inrcease sales and customer engagement with targetedemail sequences.

Live Chat

Increase sales and use ourlive chat toolto chat in real-time.

Team Email

Work as a unified team in yourshared inboxwith email for groups.

Email ToDo

Powerfulemail task managementfor teams built-in.

CRM

Work right along side your customersthrough all relationship stages.

File Browser

Find every file from any email in seconds. Create a shared storage.(Coming soon)

Knowledge Base

Help desk for customer self-service and internal documentation.(Coming soon)

Take your customer service to the next level

Give Helpmonks a Try
Helpmonks Email Marketing

A mighty email marketing platform at your disposal

The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extension to the Helpmonks email collaboration platform. As you're already managing all your customer conversations in Helpmonks, turning a conversation into an promotional email campaign is just one click away.

Engage your customers by using email automation and check the progress of your marketing endeavors with real-time reports and analytics. Email marketing has never been easier and more affordable.

The Helpmonks email marketing solution helps you to reach more customers, resolve issues more quickly, sell more, and build lasting relationships. All from your shared email inbox.

Live-Chat widget for every website,vailable in your shared inbox

With the Helpmonks Live-Chat you can put chat widgets on as many websites as you'd like. Selected team members can become agents and respond to customer requests in a timely fashion. Additionally, each chat widget provides you a real-time visitor list and an activity report with helpful details.

Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on grouped messages to gain more leads and produce a higher customer satisfaction.

It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.

Helpmonks Live Chat Software
To-Do team task manager. Create and assign tasks. Collaborate on email conversations together.

Create and assign tasks, collaborate on email conversations with ease

The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.

With To-Dos for Teams, you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.

The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.

Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box

Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.

Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.

All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.

Helpmonks CRM Workflow
Helpmonks hosted, dedicated cloud server, or on-premise s

You can use Helpmonks on our hosted platform, on a cloud server, or on-premise

We don't like to have our data held hostage by our software choices. Helpmonks believes in extending the same courtesy. Therefore, we are the only shared inbox platform to offer hosted-platform (Saas), dedicated managed cloud servers, and a self-hosted edition.

Independent of the deployment plan, we respect and treat every customer the same. At Helpmonks we respect your privacy, and will never sell your data.

With Helpmonks there's no need to give up your current email provider

Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.

Accessible to everyone on your team. Anytime. Anywhere.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archive important conversations or close completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools. shared inbox
Helpmonks Email Prioritization

Your customers are human, treat them with respect in your replies - how customer support emails should be

Don’t burden your customers with your internal numbers that your ticketing system requires.

With the Helpmonks customer engagement platform, your customer won't get a generic email with a support ticket number or be forced to sign into a ticketing system to track an issue. Your customers won't even know that you are using a shared mailbox from Helpmonks.

See why so many teams have taken to working with Helpmonks to build a better customer experience.

Helpmonks saves time by keeping your email communication in your shared mailbox organized

At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Keep track of customers, companies and service level agreements with the built-in customer relationship management.

Manage your team emails. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. Keep track of customers, companies and service level agreements with built-in customer management tools.
Helpmonks Email Management

Intelligent email management

Keep relevant information within each email, where it's needed, until you're ready to reply.

No more creating countless forwards of the same email, only to accidentally include the wrong people on your reply. Using notes, store your internal information in the email itself, where it remains available to only you and your team, never to the customer.

Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.

Collaborate with full context and reply with confidence

Designate who will reply by assigning emails to team members

Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.

Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.

Create a shared mailbox for free today and see for yourself how efficient your team inbox can be.

Helpmonks Email Team Assignment
Customer Support by email. Email Conversation history.

Every email conversation at your fingertips

Conversation history retained.

No more asking your co-workers to forward the email you've lost. Helpmonks keeps all your email conversations within reach. Bringing new team members on board? No problem, they can easily get familiar with your customer's email conversations which took place before their arrival. That's what we call a unified shared inbox.

No need to recall when an email conversation occurred, easily find it again in your shared inbox, whether it be on your desktop or mobile device.

Update conversations directly from your shared inbox

Execute commands simply by replying to emails.

Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.

Oh, and email-commands work with any email client, independent of your operating system or device.

Helpmonks Email Commands
Helpmonks Email Integration Application

Helpmonks can be used on your desktop or mobile device

Helpmonks uses the latest web technologies and is available on every platform and device.

Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone, and iPad too.

Moreover, Helpmonks offers the same functionality, independent of which platform or device you and your team use. You will always have the same experience and always see the same results. Anytime. Anywhere.

Support included

Helpmonks comes with our best-in-business support.

We understand. Your emails and communication with customers is extremely important to your business. That's why we provide support by email, live-chat and phone. Besides, a 24/7 support plan is available too.

Furthermore, our customers with a dedicated cloud server or self-hosted edition enjoy unparalleled access to our developer team with a direct chat tool.

Moreover, we provide free training and free on-boarding sessions for your team.

Helpmonks Support
Everything in Helpmonks is safe, secure and password-protected

Everything is safe, secure and password-protected

Your data is safe and your privacy is respected.

Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes proactive measures to guarantee a secure infrastructure and a safe application environment.

Our promise to you is that we will never read, scan or sell any of your data or information.

Helpmonks is more than just a shared inbox

Helpmonks has been built with small businesses in mind. With Helpmonks you get an unparalleled user experience and features that your organization need beyond a knowledge base. Everybody knows that Helpmonks is the best inbox tool for customer success that delivers Enterprise features (SSO, SAML, oAuth, etc.) for a fraction of the price of GrooveHQ alternatives.

However, Helpmonks is so much more than a shared inbox platform for support teams. That's why, we don't label Helpmonks as a Ticketing System, Desk solution, or Help Desk Software. Helpmonks can be used for any kind of email conversation and works on any desktop and mobile device with our mobile apps. Furthermore, Helpmonks includes a team To-Do app, powerful Customer Relationship Management capabilities, an Email Marketing Platform for email campaigns, Live-Chat for every website, and the ability to collaborate as a group in your shared mailbox in real time.

By using Helpmonks, your customer service automatically gains superpower and your customer support is taken to the next level of collaboration.

Build better customer experiences with Helpmonks

Give Helpmonks a Try

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email among your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features