Level up your customer service with a smart shared inbox
Are you struggling with your shared inbox in Outlook or using Google Groups?
See how an all-in-one customer service platform can grow your business and at the same time provide a blissful customer experience.
Great shared inbox that allows for effective day to day business operations.
Liam E. (Events Specialist)
Much needed better email management with best in class customer support.
Heather W. (Real Estate)
Helpmonks helps us answer customer emails at lighting speed.
JT M. (Small Business Owner)
All the tools that successful businesses deserve
Shared inbox
Email collaborationfor customer service that demand more from collaboration.
Email Marketing
Manage distribution lists andsend email newsletterswith no contact limits.
Drip Campaigns
Inrease sales and engagement withemail automation campaigns.
Live Chat
Enhance your customer experience andtalk to your customersin real-time.
Workgroups
Work better together as a group in yourshared inbox.
To-Dos
Turn your shared emails into apowerful task managerthat's made for teams.
CRM
Transform your shared inbox into asales toolto keep everything in one place.
Knowledge Base
Help desk for customer self-service and internal documentation(Coming soon)
On using Google Groups or an Outlook team inbox
A shared email box made for you
We understand that a Google Group, a Gmail account, an Exchange account, a shared email account, or a Microsoft account team inbox is a convenient way to quickly share messages with your team.
However, that's where the usability stops. You have no option to assign an email, leave notes, mention someone, or see the sender's past interaction. In short, an email group is nothing else than a distribution list with no additional benefit. We believe you and your team deserve better.
Helpmonks has been built with team collaboration in mind. You create a mailbox in Helpmonks for your shared email accounts, invite your team members, and start email delegation within minutes. However, now, you can see the status of each email at any point in time, collaborate with teammates, and use shared inbox rules to automate processes.
Best of all, Helpmonks works just like an email app or your gmail app, so there is nothing new for your team to learn. No need to use Microsoft Outlook, set permission level, granting access, or delegate access for outlook folders and complex folder permissions.
Metrics behind your conversations
See what your team is doing, understand your team's workload, and identify trends.
Each mailbox in Helpmonks automatically includes easy to understand reports so that you can make informed decisions. For instance, see how many emails got assigned last week, how long it took to resolve customer requests, the response time for each team member, or the feedback on the latest promotional email campaign.
Get insight into how your customers react to your responses with the Customer Satisfaction module and gauge your customer service team's performance.
Take a deep dive into your companies' performance and see who is the most active teammate, who has the most resolved emails, your happiness-score, and how fast your teams resolve issues.
Integration for your business tools
Use any of our integration plugins to bring your business data into your shared inbox
Use any of our plugins to integrate Helpmonks into your business process. For example, use the Slack email integration to get notified of any new emails in your Slack channel or use the Github plugin to create a Github Ticket out of your emails in Helpmonks.
Need a project-management approach? Use our Trello integration to create a Trello card from any email within Helpmonks. You can also create Trello cards from emails and add comments to Trello from within Helpmonks that automatically get added to the Trello card (Trello email to board).
Furthermore, our Custom-Application enables you to create all kinds of connections to your business tools. A Custom-Application can be as simple as a button that opens a dynamic link or as complex as a whole mini-application that interacts with your web-service.
Check out all the features and integrations
A mighty email marketing platform at your disposal
The Helpmonks Email Marketing Platform helps you to stay in contact with your prospects and is the natural extensions to the Helpmonks email collaboration platform. As you already manage all your customer conversations in Helpmonks, turning a conversation into an promotional emails campaign is just one click away.
Engage your customers by using email automation and check the progress of your marketing endeavors with ready to use reports and analytics. Email marketing has never been easier and more affordable.
The Helpmonks email marketing solution helps you to reach more customers, resolve issues, sell more, and build lasting relationships. All in your email inbox.
Live-Chat widget for every website. Available in your shared inbox.
With the Helpmonks Live-Chat you can put a chat widget on as many websites as you like. Selected team members can become agents and respond to customers requests in a timely fashion. An additional benefit is that each chat widget provides you a real-time visitor list and an activity report with helpful details.
Targeted chats & triggers engage visitors with custom notifications and messages to emphasize your promotions. Chat messages are automatically tagged in Helpmonks, so that your support team starts collaborating efficiently on those messages and gain more leads and higher customer satisfaction.
It's never been easier to add Live-Chat to your website and follow-up with your service team. Every communication from different user accounts and email addresses is unified, and available in one tool.
Save Big with Helpmonks
See how much you will save compared to our competition. Save hundreds today, save much more as you grow.
Helpmonks | Help Scout, FrontApp, Groove, Zendesk |
|
All prices are for 1 USER per month. Some vendors require a min. user amount |
3 mailboxes and 10 users | |
$57, $117 or $207 per month | $200 to $1,000 per month |
10 mailboxes and 30 users | |
$190, $390 or $690 per month | $500 to $6,000 per month |
Dedicated Cloud Servers | |
Starting at $249 per month | Not available |
Self-hosted / on-premise | |
Self-hosted license | Not available (Vendor lock-in!) |
Create and assign tasks. Collaborate on email conversations with ease.
The Team To-Do app enriches the collaboration between all team members. Create and assign a To-Do to an individual team member from any email with ease.
With To-Dos for Teams, you can capture anything that needs attention. The To-Do management app is available throughout your shared mailboxes in Helpmonks. Besides, you can create individual tasks, visible only to you, to keep everything in one place.
The Team To-Do list is the perfect app when you need to delegate several tasks with multiple people for an email.
Helpmonks provides all the tools to increase your sales funnels with a sophisticated CRM out of the box.
Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.
Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.
All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.
You can use Helpmonks on our hosted platform, on a cloud server, or on-premise.
We don't like to have our data held hostage by our software choices. Helpmonks believes in extending the same courtesy. Therefore, we are the only shared inbox platform to offer hosted-platform (Saas), dedicated managed cloud servers, and a self-hosted edition.
Independent of the deployment plan, we respect and treat every customer the same. At Helpmonks we respect your privacy, and will never sell your data.
Helpmonks saves time by keeping your email communication in your shared mailbox organized.
At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Keep track of customers, companies and service level agreements with the built-in customer relationship management.
Intelligent email management.
Keep relevant information with the email, where you need it, until you're ready to reply.
No more creating countless forwards of the same email, only to accidentally include the wrong people in your reply. Using notes store your internal information in the email itself, where it remains available to only you and your team, never to the customer.
Use notes to avoid delays in replying to your customers by embedding any text, images or attachments into the email. Your notes are only ever visible to you or your team, whether viewing the email from within Helpmonks or your current email client.
Designate who will reply by assigning emails to team members.
Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.
Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.
Create a shared mailbox for free today and see for yourself how efficient your team inbox can be.
Every email conversation at your fingertips.
Conversation history retained.
No more asking your co-workers to forward the email you've lost. Helpmonks keeps all your email conversations within reach. Bringing new team members on board? No problem, they can easily get familiar with your customer's email conversations which took place before their arrival. That's what we call a unified shared inbox.
No need to recall when an email conversation occurred, easily find it again in your shared inbox, whether it be on your desktop or mobile device.
With Helpmonks there's no need to give up your current email provider.
Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.
You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.
Accessible to everyone on your team. Anytime. Anywhere.
Update conversations directly from your shared inbox.
Execute commands simply by replying to emails.
Harness the power of email commands to assign conversations to co-workers, set a reminder for yourself or embed internal notes for your team to collaborate on customer inquiries. All this from within your current email client, with nothing to install.
Oh, and email-commands work with any email client, independent of your operating system or device.
Helpmonks can be used on your desktop or mobile device.
Helpmonks uses the latest web technologies and is available on every platform and device.
Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone, and iPad too.
Moreover, Helpmonks offers the same functionality, independent of which platform or device you and your team use. You will always have the same experience and always see the same results. Anytime. Anywhere.
Support included.
Helpmonks comes with our best-in-business support.
We understand. Your emails and communication with customers is extremely important to your business. That's why we provide support by email, live-chat and phone. Besides, a 24/7 support plan is available too.
Furthermore, our customers with a dedicated cloud server or self-hosted edition enjoy unparalleled access to our developer team with a direct chat tool.
Moreover, we provide free training and free on-boarding sessions for your team.
Everything is safe, secure and password-protected.
Your data is safe and your privacy is respected.
Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes proactive measures to guarantee a secure infrastructure and a safe application environment.
Our promise to you is that we will never read, scan or sell any of your data or information.
