Are you trying to use Google Groups, an Outlook account, or a shared email account for email delegation?

We understand that a Google Group, a Gmail account, an Exchange account, a shared email account, or a Microsoft account team inbox is a convenient way to quickly share messages with your team.

However, that's where the usability stops. You have no option to assign an email, leave notes, mention someone, or see the sender's past interaction. In short, an email group is nothing else than a distribution list with no additional benefit. We believe you and your team deserve better.

Helpmonks has been built with team collaboration in mind. You create a mailbox in Helpmonks for your shared email accounts, invite your team members, and start email delegation within minutes. However, now, you can see the status of each email at any point in time, collaborate with teammates, and use shared inbox rules to automate processes.

Best of all, Helpmonks works just like an email app or your gmail app, so there is nothing new for your team to learn. No need to use Microsoft Outlook, set permission level, granting access, or delegate access for outlook folders and complex folder permissions.

Use any of our plugins to integrate Helpmonks into your business process. For example, use the Slack email integration to get notified of any new emails in your Slack channel or use the Github plugin to create a Github Ticket out of your emails in Helpmonks.

Need a project-management approach? Use our Trello integration to create a Trello card from any email within Helpmonks. You can also create Trello cards from emails and add comments to Trello from within Helpmonks that automatically get added to the Trello card (Trello email to board).

Furthermore, our Custom-Application enables you to create all kinds of connections to your business tools. A Custom-Application can be as simple as a button that opens a dynamic link or as complex as a whole mini-application that interacts with your web-service.

Check out all the features and integrations

Besides being a highly capable customer service email management software, Helpmonks can help your team with a dedicated shared inbox for sales and its built-in CRM.

Use the Helpmonks CRM to keep track of every conversation with your customers. Also, leverage our email marketing services and create targeted email campaigns or use the live chat to help customers in real-time.

All relevant customer information is one click away in one central location available on all your devices. Anytime. Anywhere.

At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.

Keep track of customers, companies and service level agreements with the built-in customer relationship management.

Ensure your customer's inquiries are not ignored by assigning emails as tasks, ensuring someone is accountable.

Everyone is aware of who intends to reply. Any team member, of a shared mailbox, can join in and collaborate on any email in that mailbox. At a glance see how many emails are assigned to you and the rest of your team.

Create a shared mailbox for free today and see for yourself how efficient your team inbox can be.

Helpmonks doesn't replace, but it enhances your current email capabilities, ensuring you always have copies of all of your workspace email.

You are in control, because it doesn't matter if your email provider is Gmail, Google Apps, Office 365, Microsoft Exchange server, or your own mail server. Helpmonks works with any email service and email account. Simply forward your email (i.e. sales@yourcompany.com, support@yourcompany.com) to your shared email in Helpmonks and let Helpmonks turn your email into a powerful team email management tool.

Accessible to everyone on your team. Anytime. Anywhere.

Helpmonks uses the latest web technologies and is available on every platform and device.

Helpmonks can be installed as an application on your Windows, macOS, ChromeOS, or Linux desktop. Furthermore, Helpmonks works on your Android, iPhone and iPad too.

Moreover, Helpmonks offers the same functionality, independent of which platform or device you work on. You will always have the same experience and always see the same results. Anytime. Anywhere.

Your data is safe and your privacy is respected.

Keeping your data secure and private is a top priority at Helpmonks. The Helpmonks team takes proactive measures to guarantee a secure infrastructure and a safe application environment.

Our promise to you is that we will never read, scan or sell any of your data or information.