Collaborate on customer emails with embedded notes for you and your team to see. Additionally, create private notes for your eyes only.
Using reminders, bring email conversations back to your attention when you want. Keep track of important conversations and at the same time be on your way to Inbox Zero.
Keep your inbox organized and your customers happy. Always know who will reply by assigning emails to team members.
Control your email flow with Workflows. Automatically assign emails, set labels, create reminders or even call your external system.
Harness the power of email commands to set notes, reminders, labels and assign conversations directly in the email reply.
Every email conversation at your fingertips. Keep all your team emails archived and searchable.
Label emails to group them by common attributes. Emails organized.
Manage your email@example.com, firstname.lastname@example.org and email@example.com in one central location. See what is going on in one glance.
Save time by using saved replies to reply to the most common inquiries quick and efficiently.
Keep a track record of each customers conversation with built-in customer management tools.
Assign different team members to different mailboxes. Decide what actions team members can do.
Has a customer reached the wrong inbox? No problem, just move the email to the appropriate mailbox with email commands or in the Web UI.
Assign statuses to email conversations so you and your team know at what stage the email is.
Need an answer from someone outside the team? Simply forward the email and have Helpmonks relate the different email threads.
Built-in Customer Management keeps a history of every interaction and provides an overview of the customer interactions.
Create a company record and Helpmonks will automatically associate email addresses to a known company by domain. You can then create workflows based on a company or associate SLA's with the company.
This unique feature, guarantees that all team members know of the SLA status of a conversation and act accordingly. In combination with workflows, the SLA feature will satisfy any requirement of your and your customers.
Use your own mail server or any of the popular SMTP services like SendGrid, MailGun, etc. for your outgoing messages.
Apply bulk actions to emails to update multiple emails with one click.
Keep all your email conversations archived in Helpmonks to provide a complete customer and company history. The search will guarantee that you will find everything with ease.
Emails appear in Helpmonks just as they do in your email client. Helpmonks supports inline images and attachments. You can even share attachments with only your team using notes.
Using only emails for ticketing sometimes just won't cut it. Extend Helpmonks with one of the many ticket management plugins available (Github, Zendesk, etc.) and create a ticket from any email with one click.
Using Trello or Basecamp for project management? Grab the Trello plugin to create a card in Trello within Helpmonks.
Integrate with Salesforce and other popular CRM systems to expand the customer info in Helpmonks.
Collision detection prevents two agents replying at the same time to the customer. It also notifies users in the Helpmonks app if someone is viewing or replying to an email in real-time.
With tracking you can see when your recipient has viewed your email. See the status in the listing view and within the conversation. You will also get a desktop notification in real-time.
Add an extra layer of security to your Helpmonks account the 2-Step verification. Use you mobile phone or a Yubikey to access your team emails in Helpmonks.
Merge several emails to avoid having to manage multiple conversations on the same issue. You can merge any conversations into one with a simple click. No redudant emails with Helpmonks. Merge and link accross multiple mailboxes, too.
Linking a conversation to another is a convenient option to stay on top of your team email workflow. Each conversation can have multiple links to any other conversation in your system. Get a complete picture of all conversations with your customers.
Personalize your team mailboxes by adding your own logo, login image and color for each mailbox. With the "Go further" plan you can use a custom URL and install your SSL certificate
Delegate conversations to a group instead of just an individual team member. Groups get their own view of all conversations belonging to a team. Collaboration work can't get easier than this.(coming soon)
Use SAML or oAuth based single-sign-on to seamlessly log into Helpmonks. Use SAML with OneLogin, Salesforce, Azure, etc. Use oAuth to build your apps around Helpmonks.
Limit access to your Helpmonks account by IP-addresses and configure unauthorized access. Secure your Helpmonks access and only allow access on specific networks.
Tag individual team-members of your mailbox in a note and only those team-members will get notified of your note. With "mentions" you can have a direct conversation with relevant team-members right in your conversations.
Use shortcuts to quickly navigate through your team emails. For example, answer an email with "shift" + "r" or leave a note with "shift" + "n" and finally save it with "shift" + "return".
Add context to each email thread. Add notes, deal sizes, contact and more to each deal. Helpmonks CRM intelligently summarizes all conversations with your customers. Explore powerful CRM capabilities
Everyting you need to know about your deals is available in your sidebar. Of course, this includes all your custom fields, which are available for each customer. Explore powerful CRM capabilities
As your sales tool is integrated with Helpmonks, your whole team get notifications on news, when a user didn't reply, tracking and more. Explore powerful CRM capabilities
Use event driven campaigns to generate more revenue. Target customers at the right time with the perfect message. Explore event driven campaigns
Trigger more engagement with relevant messages based on what customers are doing in your product. Build a loyal customer base. Explore event driven campaigns
The event driven email campaign is the natural extensions to the Helpmonks email collaboration platform. Manage everything is one tool. Explore event driven campaigns
With this plugin it's easy to bring in data from your custom application or data store into Helpmonks. You can create two kind of applications, one a dynamic app where data is being pulled and pushed to your web-service and the other is static data.
With each reply customers can share how they feel about the service they received with the Helpmonks satisfaction rating plugin. When enabled, customers can let you know if they are happy with your answer. On top of that, you will have a beautiful report. All built within Helpmonks.
Extend your email conversations with your own fields and store individual information for each thread. Custom fields are automatically included in any search. Also, fields can be assigned to customers and companies.
The Trello plugin lets you create cards in Trello from any email conversation within Helpmonks. Also, you can keep the conversation within Helpmonks as you can simply add comments to the card from the email conversation.
Automatically receive chat transcript and offline messages from Chatra in your mailbox(es). With the smart filters you can even deploy Chatra on multiple websites and with one configuration receive the chats in Helpmonks mailboxes.
Use LiveChat on your website and your agents will automatically see all email conversations in Helpmonks. Also, all chats will automatically appear in your mailbox and added to the customer.
Automate your email communication. Zapier moves info between your web apps and Helpmonks automatically. As Zapier integrates with over 750 apps, you will surely find the integration that works for your workflow, too.
Millions of people rely on Todoist to get things done. Helpmonks and ToDoIst takes this a step further as now your whole team can assign To-Do's for each other directly from any email conversation.(coming soon)
Channel notification is a breeze with the Slack Helpmonks integration. Customize notification further by combining it with the workflow. The Slack Plugin is available to every Helpmonks customer.
Notify any HipChat room with the HipChat Helpmonks integration. Refine notifications by leveraging the workflow and get customized notification. The HipChat plugin comes with every Helpmonks account for free.
The Web-Hook allows you to call your custom system every time an email arrives or under certain conditions that you define in the workflow. We always said that Helpmonks plays well with everybody.
Use our open plugin architecture to create your own plugin. Helpmonks is completely developed in Node.js and thus everyone with Javscript skills can extend Helpmonks. Contact us for more information.
The ultimate CRM tool now completely integrated in Helpmonks. See Salesforce customer data directly in Helpmonks and exchange email conversations in Helpmonks with Salesforce.(coming soon)
Know how many emails you received for each mailbox, and how many have been resolved with real-time updated charts.
Get an overview of how many email responses your team has sent. See your team's average response and resolution times.
See each team member's performance for a given time range providing detailed information of the performance of each team member.
The detailed user report, provides you with real-time performance information. Know the day with the most emails, what the average reply time is and much more.
Quickly see how many emails are assigned to each member of your team. Take control of your email workflow in seconds.
Export the data and integrate the mailbox statistic with your own reporting tools to get a complete picture of your whole organization.
Continue working in your existing email client, be it Gmail, Outlook, etc. No change is needed. Helpmonks is not yet-another client!
Helpmonks sits between you and your customer. It is invisible to the customer and also to your team. No change to your current email setup is needed.
Helpmonks features a beautiful and feature-rich web application to manage all aspects of your shared mailboxes.
On the go and need to manage your emails? No problem, Helpmonks is completely responsive and works with any mobile and tablet browser.
Helpmonks features easy to use email commands. With email commands you simply reply from within your email client and send commands, e.g. #note to attach a note, #me to assign the email and so forth.
Make it easy and create your shared mailbox in seconds by leveraging the Helpmonks hosted platform
Own your own Helpmonks cloud server. Fully managed by us. Explore the Helpmonks cloud server
Helpmonks is the only solution that can also be deployed on your premises. Explore the Helpmonks self-hosted solution
You can serve multiple departments or clients from one central Helpmonks installation. Each host with its own settings and features.
I really appreciate you always improving the product. Makes it a pleasure to use. Have a great weekend!— Opticaltel
FYI, very happy customers here at Oosterpoort, we use helpmonks on a daily basis :-)— Oosterpoort
We really enjoy working with Helpmonks every day. It made our communication with our customers so much easier. Thank you.— Medology