Everything that empowers you
to become successful with customers

Email Management


Embeed notes in email conversations

Embedded Notes

Collaborate on customer emails with embedded notes for you and your team to see. Additionally, create private notes for your eyes only.

Set Reminders in Helpmonks

Set Reminders

Using reminders, bring email conversations back to your attention when you want. Keep track of important conversations and at the same time be on your way to Inbox Zero.

Assign Team Members

Assign Team Members

Keep your inbox organized and your customers happy. Always know who will reply by assigning emails to team members.

Automate email conversations with workflow

Workflows

Control your email flow with Workflows. Automatically assign emails, set labels, create reminders or even call your external system.

Embeed email commands in email conversations

Email Commands

Harness the power of email commands to set notes, reminders, labels and assign conversations directly in the email reply.

Archive and be able to find all emails with the search

Search

Every email conversation at your fingertips. Keep all your team emails archived and searchable.

Attach labels to messages

Labels / Tags

Label emails to group them by common attributes. Emails organized.

Helpmonks supports multiple mailboxes

Multiple Shared Mailboxes

Manage your info@domain.com, sales@domain.com and support@domain.com in one central location. See what is going on in one glance.

Helpmonks lets you save reusable replies

Saved Replies

Save time by using saved replies to reply to the most common inquiries quick and efficiently.

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Customer History

Keep a track record of each customers conversation with built-in customer management tools.

Apply permissions for mailboxes

Mailbox Permissions

Assign different team members to different mailboxes. Decide what actions team members can do.

Moving Emails between Mailboxes

Moving Emails between Mailboxes

Has a customer reached the wrong inbox? No problem, just move the email to the appropriate mailbox with email commands or in the Web UI.

Assign statuses to your email conversations

Assign Status to Emails

Assign statuses to email conversations so you and your team know at what stage the email is.

Forward emails

Forward Emails

Need an answer from someone outside the team? Simply forward the email and have Helpmonks relate the different email threads.

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Customer Contacts

Built-in Customer Management keeps a history of every interaction and provides an overview of the customer interactions.

List of all customers who have sent emails or been added to helpmonks.

Customer Company Relationships

Helpmonks will automatically associate an unfamiliar email address to a known company by domain, to ensure SLA related processes are triggered.

Apple Service Level Agreements to emails

Service Level Agreements (SLA)

Have a response time agreements with a company? Use SLAs to alert you to the time constraint for replying.

Custom Outgoing SMTP Settings

Custom Outgoing SMTP Settings

Use your own mail server or any of the popular SMTP services like SendGrid, MailGun, etc. for your outgoing messages.

Manage emails in bulk

Bulk Actions

Apply bulk actions to emails to update multiple emails with one click.

Keep messages for history retension

Archive

Keep all your email conversations archived in Helpmonks to provide a complete customer and company history. The search will guarantee that you will find everything with ease.

Helpmonks renders inline images and can handle attachments

Attachments and Inline Images

Emails appear in Helpmonks just as they do in your email client. Helpmonks supports inline images and attachments. You can even share attachments with only your team using notes.

Helpmonks Ticket Management

Ticket Management

Using only emails for ticketing sometimes just won't cut it. Extend Helpmonks with one of the many ticket management plugins available (Github, Zendesk, etc.) and create a ticket from any email with one click.

Helpmonks works with Trell and Basecamp

Project Management

Using Trello or Basecamp for project management? Grab the Trello plugin to create a card in Trello within Helpmonks.

Helpmonks and Salesforce

Customer Relation Management

Integrate with Salesforce and other popular CRM systems to expand the customer info in Helpmonks.

Developer API

Developer rejoice. The Helpmonks API allows you to access all data stored in Helpmonks in your favorite environment. Read more at Helpmonks API or head right over to the Helpmonks API documentation to learn how to.

Helpmonks Custom Fields Plugin

Custom Fields

Extend your email conversations with your own fields and store individual information for each thread. Of course, all custom fields are also available in the search for quick access.

Works with your existing email client and email provider


Helpmonks works with every email client

Work with Existing Clients

Continue working in your existing email client, be it Gmail, Outlook, etc. No change is needed. Helpmonks is not yet-another client!

Google Apps, Outlook 365, Rackspace and more are fully supported

Works with Any Email Provider

Helpmonks sits between you and your customer. It is invisible to the customer and also to your team. No change to your current email setup is needed.

Helpmonks features a beautiful web application

Web Interface

Helpmonks features a beautiful and feature-rich web application to manage all aspects of your shared mailboxes.

Helpmonks works with ios and android

Mobile Interface

On the go and need to manage your emails? No problem, Helpmonks is responsive and works with any mobile and tablet browser.

Real-Time Reports


Reports on activity over time

Activity over Time

Know how many emails you received for each mailbox, and how many have been resolved with real-time updated charts.

Reports on mailbox activity

Mailbox Activity

Get an overview of how many email responses your team has sent. See your team's average response and resolution times.

Get a detailed report on user performance

Team Members Activity

See each team member's performance for a given time range measuring different stats.

Extensions / Plugins


Helpmonks Github Plugin

Github

Create a ticket in Github from any email conversation within Helpmonks with a once click. Each ticket will have a link back to the email conversation and vice-versa. Of course, doing so is completely free of charge for every Helpmonks account.

HipChat Helpmonks Notification Plugin

HipChat

Notify any HipChat room with the HipChat Helpmonks integration. Refine notifications by leveraging the workflow and get customized notification. The HipChat plugin comes with every Helpmonks account for free.

Slack Helpmonks Notification Plugin

Slack

Channel notification is a breeze with the Slack Helpmonks integration. Customize notification further by combining it with the workflow. The Slack Plugin is available to every Helpmonks customer.

Helpmonks Custom Fields Plugin

Custom Fields

Extend your email conversations with your own fields and store individual information for each thread. Of course, all custom fields are also available in the search for quick access.

Use Helpmonks Web Hooks to integrate with your system

Web Hooks

The Web-Hook allows you to call your custom system every time an email arrives or under certain conditions that you define in the workflow. We always said that Helpmonks plays well with everybody.

Create your own Helpmonks plugin

Custom Integration

Use our open plugin architecture to create your own plugin. Helpmonks is completely developed in Node.js and thus everyone with Javscript skills can extend Helpmonks. Contact us for more information.

Multiple Deployment Options


Signup for Helpmonks for free

Helpmonks Hosted

Make it easy and create your shared mailbox in seconds by leveraging the Helpmonks hosted platform.

Your own Helpmonks cloud server

Helpmonks Cloud Server

Own your own Helpmonks cloud server. Fully managed by us. Get your Helpmonks cloud server.

Deploy Helpmonks on-premise

Helpmonks On-Premise / Self-hosted

Helpmonks can also be deployed on-premise with a dedicated license, something that companies with strict in-house policies appreciate. See the Helpmonks On-Premise license.

Helpmonks supports multi-host deployments

Multi-Host (Cloud and On-Premise)

You can serve multiple departments or clients from one central Helpmonks installation. Each host with its own settings and features.


What people say about Helpmonks

I'm testing your service. I like what I see. Looks perfect for a small office I'm working with!

— Tim Martin

Thanks to @helpmonks we're changing how our staff respond to incoming emails so we can better support our members.

— MetroAir

#Helpmonks may have just figured out team email, for real

— Kyle S

Ready to create your own shared mailbox?
Start collaborating on emails with your team right now

Use Helpmonks free for 14 days