Collaborate on customer emails with embedded notes for you and your team to see. Additionally, create private notes for your eyes only.
Using reminders, bring email conversations back to your attention when you want. Keep track of important conversations and at the same time be on your way to Inbox Zero.
Keep your inbox organized and your customers happy. Always know who will reply by assigning emails to team members.
Control your email flow with Workflows. Automatically assign emails, set labels, create reminders or even call your external system.
Harness the power of email commands to set notes, reminders, labels and assign conversations directly in the email reply.
Every email conversation at your fingertips. Keep all your team emails archived and searchable.
Label emails to group them by common attributes. Emails organized.
Manage your info@domain.com, sales@domain.com and support@domain.com in one central location. See what is going on in one glance.
Save time by using saved replies to reply to the most common inquiries quick and efficiently.
Keep a track record of each customers conversation with built-in customer management tools.
Assign different team members to different mailboxes. Decide what actions team members can do.
Has a customer reached the wrong inbox? No problem, just move the email to the appropriate mailbox with email commands or in the Web UI.
Assign statuses to email conversations so you and your team know at what stage the email is.
Need an answer from someone outside the team? Simply forward the email and have Helpmonks relate the different email threads.
Built-in Customer Management keeps a history of every interaction and provides an overview of the customer interactions.
Helpmonks will automatically associate an unfamiliar email address to a known company by domain, to ensure SLA related processes are triggered.
Have a response time agreements with a company? Use SLAs to alert you to the time constraint for replying.
Use your own mail server or any of the popular SMTP services like SendGrid, MailGun, etc. for your outgoing messages.
Apply bulk actions to emails to update multiple emails with one click.
Keep all your email conversations archived in Helpmonks to provide a complete customer and company history. The search will guarantee that you will find everything with ease.
Emails appear in Helpmonks just as they do in your email client. Helpmonks supports inline images and attachments. You can even share attachments with only your team using notes.
Using only emails for ticketing sometimes just won't cut it. Extend Helpmonks with one of the many ticket management plugins available (Github, Zendesk, etc.) and create a ticket from any email with one click.
Using Trello or Basecamp for project management? Grab the Trello plugin to create a card in Trello within Helpmonks.
Integrate with Salesforce and other popular CRM systems to expand the customer info in Helpmonks.
Developer rejoice. The Helpmonks API allows you to access all data stored in Helpmonks in your favorite environment. Read more at Helpmonks API or head right over to the Helpmonks API documentation to learn how to.
Extend your email conversations with your own fields and store individual information for each thread. Of course, all custom fields are also available in the search for quick access.
Continue working in your existing email client, be it Gmail, Outlook, etc. No change is needed. Helpmonks is not yet-another client!
Helpmonks sits between you and your customer. It is invisible to the customer and also to your team. No change to your current email setup is needed.
Helpmonks features a beautiful and feature-rich web application to manage all aspects of your shared mailboxes.
On the go and need to manage your emails? No problem, Helpmonks is responsive and works with any mobile and tablet browser.
Know how many emails you received for each mailbox, and how many have been resolved with real-time updated charts.
Get an overview of how many email responses your team has sent. See your team's average response and resolution times.
See each team member's performance for a given time range measuring different stats.
Create a ticket in Github from any email conversation within Helpmonks with a once click. Each ticket will have a link back to the email conversation and vice-versa. Of course, doing so is completely free of charge for every Helpmonks account.
Notify any HipChat room with the HipChat Helpmonks integration. Refine notifications by leveraging the workflow and get customized notification. The HipChat plugin comes with every Helpmonks account for free.
Channel notification is a breeze with the Slack Helpmonks integration. Customize notification further by combining it with the workflow. The Slack Plugin is available to every Helpmonks customer.
Extend your email conversations with your own fields and store individual information for each thread. Of course, all custom fields are also available in the search for quick access.
The Web-Hook allows you to call your custom system every time an email arrives or under certain conditions that you define in the workflow. We always said that Helpmonks plays well with everybody.
Use our open plugin architecture to create your own plugin. Helpmonks is completely developed in Node.js and thus everyone with Javscript skills can extend Helpmonks. Contact us for more information.
Make it easy and create your shared mailbox in seconds by leveraging the Helpmonks hosted platform.
Own your own Helpmonks cloud server. Fully managed by us. Get your Helpmonks cloud server.
Helpmonks can also be deployed on-premise with a dedicated license, something that companies with strict in-house policies appreciate. See the Helpmonks On-Premise license.
You can serve multiple departments or clients from one central Helpmonks installation. Each host with its own settings and features.
I'm testing your service. I like what I see. Looks perfect for a small office I'm working with!
— Tim Martin
Thanks to @helpmonks we're changing how our staff respond to incoming emails so we can better support our members.
— MetroAir
#Helpmonks may have just figured out team email, for real
— Kyle S
