Helpmonks is a shared inbox for team collaboration with powerful email management tools like email assignment, workflow, collision detection, and more.
Microsoft partner
Connect Outlook.com and Microsoft 365 mailboxes securely through our fully integrated Microsoft OAuth connection. Keep Microsoft-hosted email synchronized with Helpmonks while your whole team collaborates from one shared customer inbox.
Flow is the new and modern way to flow through your emails. Write your replies, add a note, or assign an email to a colleague. All in one place.
Every Helpmonks account comes with a unified shared inbox. You can add as many team members as you want. All emails are automatically assigned to the right team members with our smart rules engine.
Always know who is working on what. Assign emails to your colleagues and follow up on their progress. Add internal notes to keep everyone in the loop. Customize your inbox with labels and filters.
Assign emails to your colleagues or to yourself with a single click. See all the assigned emails in one place with our summary view.
Assign emails to your colleagues or to yourself with a single click. See all the assigned emails in one place with our summary view.
Organize your team email with labels. Add labels to emails, contacts, and tasks. Filter your inbox by labels. Create a custom view with emails by labels. Use our smart rules engine to automatically add labels to emails.
Use email templates, canned responses, and snippets to reply to emails faster. Use a workflow to automatically reply to emails after a specific time. Collision detection prevents replying to the same email twice.
Reach customers faster and better with Helpmonks. Automatically add new contacts to an Email Marketing Campaign or kick off a sequence of emails. Quickly gain newsletter subscribers by setting up a landing page or a custom form.
Your Helpmonks account includes a powerful email marketing tool. Create and send email campaigns to your contacts. Use our smart rules engine to automatically add contacts to your email marketing campaigns.
With our email automation engine you will never miss an opportunity to reach out to your customers. Automatically add contacts to your email sequences. Create a sequence of emails to send to your contacts or create automated follow-ups with our free email drip campaign software.
Leverage real-time push notifications to reach your customers. Send push notifications to your customers when they visit your website. Use our push notification widget to collect customer feedback.
Chat with your customers in real-time on your website on or online store. Use our live chat widget to answer questions and increase sales. Helpmonks features unlimited agents and unlimited chats.
Use our form builder to create a custom form. Add the form to your website or online store and start collecting new contacts. Our smart rules engine automatically labels your contacts or adds them to the correct mailing list.
Create one or multiple landing pages to collect new contacts. Customize every part of your landing page with our landing page builder. Embed your landing page on your website, as a link on your social media campaign, or share it with your customers.
Increase customer satisfaction with Helpmonks. With our customer service tools, you can deliver first-class customer service. Create an integrated knowledge base to provide quick answers and documentation. Share start-up guides, make announcements to the public, or create a private knowledge base for your company.
Create as many public and private knowledge bases as you need. Brand your knowledge base with your logo, colors, and fonts. Your knowledge base is fully integrated with your Helpmonks account and hosted on our secure servers.
Provide real-time customer support with the Helpmonks live chat. You can also use the live chat widget to collect customer feedback. Live chat is integrated with your Helpmonks knowledge base to create an instant support experience.
Use the announcement section to communicate important updates to your customers. Announcements are visible on your knowledge base and prominently within the live chat widget.
Use our unique roadmap feature to keep your customers up to date with your product roadmap. Share it with your customers and let them vote on new features, leave comments, and submit ideas.
Encourage your customers to share their opinion. Capture valuable insight from those who use your products daily or are just getting familiar. Show related articles to inform your customers even further.
Get a bird's eye view of your communications and how they were received. With Helpmonks, you can see how many customers use your knowledge base which articles they read, what they search for, and much more.
Contacts naturally flow into your email CRM, where they can be added to a pipeline to kindle a relationship, put on an email sequence for automatic follow-up, or marked with a reminder to decide at your leisure.
See all your customer interactions in one place. With Helpmonks, you can see all your customer conversations, emails, and notes in one place. You can also add notes to your contacts and assign them to your team members.
Helpmonks creates a company profile for every contact. You can add notes and custom fields to your company profiles. See all your customer interactions with a company in one place, including all emails, chats, notes, and attachments.
We created Helpmonks to be the foundation for your customer engagement. Use it to collaborate with your team on customer service and marketing, increase sales, and create a hub for all customer interactions.
The smart shared inbox solution for teams that demand more than just answering emails.
A mighty email marketing platform to help you reach your customers and increase sales.
Create automated follow-ups or send a series of emails with our email sequences .
Manage contacts and companies and get the full (customer) picture at any point and any time.
Create public or internal doc sites with ease. Fully integrated with our live chat widget.
Real time customer support with live chat for your websites. Including smart push notifications.
This 2026 guide compares 10 shared inbox, help desk, and messaging tools. It recommends testing ownership, collaboration, handoffs, channel fit, and plan limits using real support scenarios rather than choosing by feature lists alone.
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Compare Help Scout and Front alternatives by testing real email workflows, including ownership, handoffs, follow-ups, and customer history. Helpmonks may suit teams centered on shared email, but verify required channels, integrations, reporting, and service targets before switching.
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Compare Helpmonks, Help Scout, and Front by testing real conversations, handoffs, customer history, SLA needs, and automation. The article offers a scorecard approach and recommends confirming each workflow in the plan you're considering.
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Help Scout is a natural starting point for teams focused on support conversations, while HubSpot may suit teams tying service to a broader customer platform. Test both with real workflows for ownership, handoffs, collaboration, and customer context.
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Prevent duplicate customer emails by assigning one owner before drafting, coordinating input through internal notes, and making handoffs explicit. Before sending, check the assignment, conversation history, and latest updates to confirm you are the person responsible for replying.
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Missive's free tier stays available, but its 15-day conversation-history window may not suit teams that need a lasting shared record. A 2026 analysis reports paid plans starting at $14 and a five-user entry-tier cap; verify current pricing and retention terms.
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Unlimited users. Shared inbox pricing. One place for customer context.